Points positifs : Nothing
Points négatifs : They told me they were open until 6:00pm. I showed up at 5:35 and they were closed. Called customer service and they couldn’t help me.
Points positifs : Super easy to rent the car. We even added extra days to our rental agreement, and the whole process still only took 10 min.
Points négatifs : Nothing. I will definitely rent from Hertz again.
Points positifs : They called me hours before I was to pick up the car to tell me they did not have a vehicle for me. It left me to scramble to find another rental.
Points négatifs : They should not make a reservation for cars they don’t have.
Points positifs : The agent didn't ask if I wanted Loss Damage Insurance. He had me sign and electronic pad that approved the rental. He handed me the contract in a folder as I headed out the door. Later I find they charged me $25 a day for coverage I don't need. I never buy their lousy insurance. A con job!
Points négatifs : Agents should ask me if I want to buy insurance and not slip it in!
Points positifs : Friendly Staff and price of rental
Points négatifs : car was not clean and seemed to not be running great
Points positifs : Quick reply from customer cafe when called
Points négatifs : Car was not cleaned after prior user (found misc personal items in trunk and center console), vehicle was not fueled and ready when I arrived to pick up- had to wait.
Points négatifs : They didn’t have any cars available . I made a reservation , and they didn’t honor it , I had to go to BUDGET , and they took care of me .
Points positifs : the ease of picking and dropping off the car
Points négatifs : the older model car that didn't have some of the up to date features like back view camera
Points négatifs : I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!
Great for the price just make sure you check your car
Points positifs : I loved the price and the nice lady who called me back from my note
Points négatifs : The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
Easy but stinky
Points positifs : Easy pick up/drop off
Points négatifs : Smelled strongly of cigarette smoke
Don't do business with this Hertz
Points négatifs : I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
Hertz possède 1 succursale à Orem. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.