Points positifs : Staff was friendly and informative
Points négatifs : It was a good experience
Points positifs : No positive aspects of this experience.
Points négatifs : They didn't have a car to fill the order and were not willing to upgrade the rental unless I signed a new contact at a much higher price.
Points positifs : Easy pickup and return
Points positifs : The car I was supposed to get had expired plates. How does that happen to a car rental company? Pretty basic to keep the fleet current, right ?
Points négatifs : Inside if the windshield was smeared and had a film that made it almost opaque. Overall cleanliness if the interior was not good.
Points positifs : The staff was helpful and friendly but would not give me the "2nd driver free discount for being a AAA member" because I booked the reservation through a 3rd party.
Points négatifs : see above regarding not honoring AAA discount for 2nd driver with a AAA membership.
Points positifs : Staff was friendly. Car got good gas Milage
Points négatifs : The car wasn’t walked over with me, the staff was understaffed, be clearer on the expectations
Points négatifs : It would be great if Hertz and Kayak comminicated better so that the needed information was given to the customer when booking online. We ended up having to cancel our Kayak reservation and book directly through Hertz because of this issue which took about an hour to resolve.
Points positifs : I literally cannot think of one thing I liked.
Points négatifs : Not letting me book a car rental for noon on a day when the office closed at noon would’ve been fantastic. Having the office be open the following day would’ve also been fantastic. Will not be renting through Kayak ever again.
Points positifs : They were closed at the time we were told to pick up the vehicle! We had to drive to the airport to get a car.
Points positifs : There was not much that I liked about the rental process or the quality of the car.
Points négatifs : If the employee would have complied with the rental process, it would have been a lot better. He did not go around the car for any imperfections until I asked. He filled out the quiz about the experience on his own then handed it to me to sign. His professionalism was poor. Never renting from Hertz.
Points positifs : quick and painless. upgraded, no problems at all.
Points négatifs : nothing. everything went smooth
Points négatifs : Stank of cigarettes in the car, and as a non-smoker it made for a disgusting trip.
Hertz possède 2 succursales à Overland Park. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.