Points positifs : Staff was friendly to get an upgrade. All downhill from there!
Points négatifs : Upgraded car smelled like smoke. Chip in window. Windows were dirty and literally could not see out of rear view mirror. Had to clean manually. Gas was 3/4 filled!! Worst rental experience ever!!!
Read the Small Print
Points positifs : Great price for one day rental. Easy pick-up location however this location is closed on the day we had scheduled turn in of our vehicle. We asked for a mini-van. Location only had a full size SUV, so we got a free upgrade.
Points négatifs : Costco website advertises which locations are open for both pick-up and return, so it is easier to pick convenient locations. Our pick-up location being closed Sundays, gave only option to not suffer additional day charge as drop off at the airport. We made this work, but it would have been nice to know this before we committed to this deal. Kayak could do better in this regard. Upgrade was nice however if I'd been in need of a mini-van due to access restrictions, they did not have my requested option unless I drove to another location.
Closed early due to holiday hours
Points positifs : Brand new car with less than 1000 miles.
Points négatifs : I reserved my vehicle until 4pm to buy myself time to get home before the office closed to return my rental. When I went to pick up my car I was told that I had to have the rental back by 1pm or I would be charged an additional day. The store was closing at 1pm because it was the day after Thanksgiving. Luckily I made it on time...
Points positifs : They picked me up at my body repair shop and brought me back to their office.
Points négatifs : Hertz didn't do the customary walk thru with their agent & myself to inspect the car for damages prior to taking the car. They said they took photos of the car before but it seemed odd. There was a good size ding on the right front quarter panel which I took a photo of with my phone.
Worst customer service!
Points négatifs : Made an online reservation, but they told us that they did not have any cars available!!! Worst customer service!
Points positifs : Nothing.
Points négatifs : Booked the rental for a Noon pickup without telling me ahead of time that the office closed at Noon on Saturdays. Get there to pick up my car and the lights are out and the doors are locked. Here's an idea: If you're going to close and lock up the office at Noon, maybe you should make your last pick up time 11:30? Idiots.
Points négatifs : Car needed to be washed
Points négatifs : The Car was not cleaned (seats were stained and the outside of the car was dirty) at Pick up. Also, they did not offer for drop off service even when asked.
Points positifs : The price was excellent, the car was good and I will use this service again.
Points négatifs : I had no issues, it was exactly what I expected.
Points positifs : Friendly staff. Fast check out!!
Points positifs : I booked the car, 12 hrs later, few hours before I want to pick up car, I get call that the car/van is not availble. The "website" made a mistake.
Points négatifs : I booked the car, 12 hrs later, few hours before I want to pick up car, I get call that the car/van is not availble. The "website" made a mistake.
Points positifs : Hertz employees were very helpful. Pickup and dropoff was very easy and smooth. The car I rented was not available, but they were able to give me an upgrade on the car. The price was great, but the car seats were not very comfortable for the long trip. Not Hertz's fault, but the plus on the car was that it had heated seats and satellite radio.
Price was the same at pick up and drop off.
Points négatifs : Did not have anything that I dislike except for the comfort of the seats which does not reflect on Hertz's customer service.
Hertz possède 1 succursale à Pleasanton. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.