Points positifs : had to cancel and get a refund. when called they did not have a car available. told me it would be 3 hours. I had a meeting to attend that I was unable to make. I rented the car for a specific time and paid for it a week ahead of time. Will never rent from there again. Inexcusable!
Points positifs : People and car
Points négatifs : Everything was great
Points positifs : Easy pick up and drop off. Efficient and pleasant staff. Would rent from this location again.
Points négatifs : Car was clean overall, but smelled strange, like a previous patron (?)
Points positifs : The pick up and drop off were both quick and simple.
Points négatifs : Car was filthy
Points positifs : Car worked very well, efficient gas mileage, no mechanical problems, clean inside and out, satellite radio (compact car).
Points négatifs : Staff took quite some time to get people checked in, which may have been because of their personal discussions during their work (which seems endemic in the service industry in the U.S.) They were, however, polite. Engine light came on, on the day I returned the car. When I informed the desk they seemed non-plussed and rationalized it as a glitch, without even checking it. I hope they check it for the sake of the next renter. I had hoped to return the car at a different location but was informed the fee was 125$, about the same as the total rental cost! So I returned at the same location, despite the inconvenience.
Chicken bones under the seat
Points positifs : The age of the car and the gas mileage was great.
Points négatifs : I had to wait for 5 hours for a car after pickup time and then when I finally got the car it was filthy and needed air in the tires. There were chicken bones under the seat, dog hair on the passenger seat and greasy fingerprints everywhere. I had to wipe down the inside of the vehicle just to use.
Easy drop off
Points positifs : Easy drop off and ride back to my house.
Points négatifs : C\\\
The guy David at the Tuscaloosa Al location was great. Very patient.
Points positifs : He was a great representative of Hertz
Great drop off process
Points positifs : Quick.
Points négatifs : The store needs much better signage.
Points positifs : Absolutely nothing
Points négatifs : Get there and the internet was down. Then they said I couldn't use a bank card. I had to find another company and spend extra money because I had to get to a job by the next day. If it is not posted on web site about credit cards only how are people to know and be prepared. Never again. I'll use hotwire like I have in the past. Never had any issues with them.
Supérieure (Chevrolet Impala ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Tuscaloosa.
Hertz possède 1 succursale à Tuscaloosa. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.