Points positifs: Chambre spacieuse, bien équipée Très sécurisée
Points négatifs: Bruit venant des personnes dans la piscine jusqu'à 22 h avec musique.. Logement un peu difficile à trouver
Points négatifs: Staff at reception failed to disclose a charge for room security upon registering. I was told of this while checking out. The pool area was very small, shallow and was basically for children. The ...
Points négatifs: There was no phone or wifi in my room so they changed my room (great) where a router was but the wifi connection still wasn't strong.Other than that The staff was good, great location, good for ...
Points positifs: Staff was friendly, knowledgeable of the area & very helpful. Location is central to amenities & most within a short walk. There is golf cart rental next door at reasonable price if you wish...
Points négatifs: A better map of the area would help first timers, but everyone there is willing to guide you with directions.
Points positifs: The location was exceptional, and the receptionist was excellent.
Points négatifs: The limition of the bath towels in the room and for the pool towers, we had to go to the front office.
Points négatifs: Parking lot is the worst you have to come out from the passenger door is very tight no enough spot neither.
Points positifs: Manager's Team
Points positifs: The location was great. Above all we felt safe. The staff was very friendly and helpful. I want to especially give props to a young lady by the name of Gina. Excellent customer service. All around ...
Points négatifs: The room did not have phones yet. And they forgot our towels like 2 times.
Points positifs: I loved the apartment feel with your own kitchen, laundry, living room and dining area. We have kids and them having their own room as well as us having a suite all to ourselves was wonderful. Our ...
Points négatifs: Our floors weren'tcleaned. We arrived earlier than we were supposed to and had to go to a different room and the floors were swept or mopped. The front desk was very helpful and apologetic. Also ...
Points positifs: Super comfy bed, hot water, big room
Points négatifs: Tv wifi didn't connect, don't have complimentary bottler water.
Points positifs: The facilities and pool. green areas and beach
Points positifs: The shuttle driver was very accomodating and friendly.
Points négatifs: We were never told there was a restaurant. When we asked about where to get something to eat we were told to go to the Plaza. We never got breakfast lunch or dinner at club cala We had borrowed a ...
Points positifs: So many things to do.
Points négatifs: The beds could be more comfortable.
Points positifs: Nothing, the front desk person has a terrible customer service.we paid for a two king beds cause we were two married couples but we didn't get no help at all and answers were very bad everyou time...
Points négatifs: The service totally bad our room didn't get clean.Bad place overall
Points positifs: What I was VERY impressed with was that when I expressed my concerned about the cleanliness of the villa they had someone go to the villa and redo it right away. This time it was cleaned correctly.
Points négatifs: The place wasn't as clean as it should've been when we first arrived. It wasn't real bad but it could've been better. It seemed as though housekeeping rushed through it.
Points positifs: The bed extra comfy and the location of my room with the view to the boats.
Points négatifs: The check-out shoud be later.
Points négatifs: Check-in and Check-out processes could be better. They were time consuming.
Points positifs: Everything!! Most of all the service and facilities
Points positifs: Great Location
Points négatifs: A horrible bad smell, because of a dirty marina.
Points négatifs: The shuttle service was not reliable. Twice was told they would be there right away and it was over 20 minutes for pick up. The property is not that big.
Points positifs: The staff was so nice.
Points négatifs: The cleaning of the pool. The room air conditioning.
Points négatifs: The check in was late.check in time is 3pm We didn't get our rooms until 6pm.
Points positifs: The omelets
Points négatifs: A dj fir dancing would have been fin
Points positifs: It was close to my home!
Points négatifs: No one took us to our room? My mom is 85 years old the room was far, but the front desk clerk did offer a wheel chair. We used it. I saw a lot of empty rooms close to the front desk. I did get ...
Points négatifs: First time I stay at a hotel and have to pay for the parking, the hotel knew it as 6 of us arriving, not enough towels or bed sheets, ask about them in the front desk and waited 3 hrs for the items...
Points positifs: Rooms should be updated. Carpet was stained and curtains had frayed edges.
Points négatifs: For location and price there is an expectation not to have the used carpet look and newer furnishings.
Points positifs: View and Pool and beach area
Points négatifs: Room 117 looked like needed paiting had a wall with cracked paint no refrigerator
Points positifs: Property was beautiful it was maintained well.
Points négatifs: I hated the fact that I made reservations two months in advance and when I got there there where no rooms available. I had to wait two hours and get highly upset call for managers threaten to leave ...
Points positifs: Beautiful location right off the beach
Points négatifs: Did not stay long enough
Points positifs: The layout of the hotel was nice.
Points négatifs: Charging someone to park when they have no other option is ridiculous.
Points négatifs: We had a lightbulb out in our room it took three days to fax, we asked for extra coffee cups never got any and never got coffee
Points positifs: The beach bohio (bar/restaurant) was so close as well as the tennis club. The 60 second walk to the beach is completely true. Fantastic location and amenities. Their onsite manager Nancy is a ...
Points positifs: Ambiance, amenities and graciousness of host. Comfy back patio with sofa, dining table and hammock overlooking the ocean. Great leisure fun book selection. Big very clean jacuzzi in large master ...
Points négatifs: Some building generator next to 2nd bedroom that was VERY noisy
Points positifs: The Ocean View from the balcony was spectacular!!!
Points positifs: The location of the property was great, it was big and comfortable. The owner was very nice. Prior to our stay, he made sure we had all the information necessary that we would need when we got to ...
Points négatifs: There was a small leak in the ceiling of the master bedroom (far corner of the room near the sliding glass doors). It actually rained the majority of the time we were there so unfortunately that was ...
Points positifs: The location was safe, bed was comfortable in master bedroom only.wifi was included and old model of golf cart
Points négatifs: Homeowner didnt tell us disheasher was broken and non working. Air condition broke before we arrived. Home owner said it was fixed but wasnt. Was told to feel free to use things in fridge but was ...
Points positifs: The location of the apartment.
Points négatifs: It was a little far from the beach.
Points négatifs: the rooms are far from the lobby, and the personal didn't give any direction or help with all our stuff, until after more than half hour looking for the room.For everything you have to walk a lot...
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