younger crowd, good to party with. terrible stay, strong smell of feces and urine outside my room, only solution they offer was to move to worst room. When first arrived, my room was leaking and they had to move me to sister hotel 30 min away, upon my return the bathroom smells of mold and feces, very unsanitary environment. Hotel staff basically threatened me with violence and offers prostitution. and why would you make a section asking about what I don't like about this hotel and then tell me not to use it for complaints. I will never use booking.com again.
Nice and clean room, very lively place! My TV didn't work however I didn't even mention it as I was on holiday and never in the room
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
l'acces au bord de mer et le centre ville tres proche pas suffisament de mobilier de piscine pour les clients
Nous avons apprecie le jardin, son decor et ses piscines la photo sur le site ne correspond pas a la realite / la salle de bain n etait pas tres propre, peu d eau chaude avec un debit ridiculement faible. De plus le matelas etait inconfortable. Pour ce type de chambre l hotel ne merite pas les 4 etoiles
le personnel est toujours a notre service des travaux des deux cotes de l'hotel (hotel en construction)
le service!! le staff de l hotel etait tres attentionné !! nous etions en honey moon et les petites attentions (fleurs dans la baignoire, petit gateau, corbeille de fruits etc...) etaient vraiment appréciées ! nous avons eté surclassé une chambre superbe ! les piscines ne sont pas à la hauteur du reste de l'hotel !
L'hôtel est très bien situé face à la plage de Kuta et à un endroit très calme.Le personnel est exceptionnel de gentillesse et de professionnalisme. Les chambres bungalow à 170 usd bf compris sont à recommander. Le Breakfast est varié et très copieux.Nous retournerons des que possible. Eviter le bord de piscine a la réservation de bungalow. Tout est parfait!
Très agréable et mémorable séjour ds cet hôtel. Service acceuillant et souriant, toujours serviable. Nous avions été surclassé et avons passé 10 jours ds une de leur villa : top!
hotel face à la plage mais aussi à coté d'un autre hotel en travaux, demander chambre en bord de piscine car sinon tres bruyant !!!
staff accueillant Hotel tres decevant pour le prix. Chambre tres humide avec vue sur un mur.
Nous avons apprécié: Sa situation, son calme tout en étant en face de la plage et au centre. La gentillesse et le dévouement du personnel. La décoration des chambres et les aménagements des abords. Le restaurant " café Papa's"étant en cours de ré-aménagement, nous avons du nous contenter du buffet indonésien, tout à fait insipide! Le petit déjeuner buffet est quelconque! Nous avons donc manger ailleurs! Mais les très bons restaurants ne manquent pas.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
Beach and central location Small bath room
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
le concept villa piscine privée Un énorme batiment est en construction a coté de l'hotel d'ou bruits de chantier jusqu'a minuit et à partir de 6h30 le matin....Impossible de profiter du jardin et de dormir apres 7h00..je ne serais pas rester si les chambres avaient été remboursables...D'ailleurs j'ai quitté l'hotel une nuit plus tot malgré que ce soit déja payé !!!!!
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
the music, the food, the pool the rooms and the bathrooms
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The location of the hotel is good, the staffs are very friendly. The television is very small.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The staffs are very friendly & helpful na
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
la piscine et la situation chambres trop petites, sombres et humides
La situation pour voir le coucher de soleil de la piscine
son emplacement au bord d'une rue ultra passagère
L'emplacement était excellent et en face de la plage La chambre était petite avec des équipements sommaires.
Hotel très joli, propre, personnel accueillant, piscine avec vue sur la mer et le coucher de soleil ! Magnifique !
Beauté du bâtiment (respect scrupuleux de l'architecture locale) , situation privilégiée (Cuta Beach), personnel très sympathique. Petits déjeunés très copieux et variés. Chambre sombre avec uniquement visibilité sur un mur en béton ! Chambre avec vue sur mer proposée à 60 usd de plus par nuit !
la piscine trop cher
le petit déjeuner et la piscine avec vue sur la mer. du bruit, des petites chambres, nous avons changé 3 fois de chambre (une fuite dans l'une, 2 petits lits dans l'autre alors que nous avions demandé un grand lit...). Un tarif élevé pour un confort très juste.
Juste en face de la plage de Kuta, petit déjeuner bon et à volonté, belle piscine, jardins et allées bien entretenus la connexion wifi est payante et de mauvaise qualité
Beaucoup trop cher pour cette qualité d' hôtel ; je viens du paradisio hôtel a kuta qui est 30 euros plus cher ; celui ci mérite 60 euros , pas les 125 demandes Rapport qualité prix sinOn personnel bon
It was a great position and the staff were very friendly and helpful. The rooms were well air-conditioned and breakfast was actually quite nice. You'd sit in a pagoda like area with the gardens all around which was a lovely way to start the day. The pool was lovely but needed some more shade the chairs around it.
Lovely friendly staff most of which knew my name and alsways addressed me by it! My boyfriend!!
hotel was ok needs some renervations my aircon flooded the room and staff did not even fix no safe in room, smell of room
Nice Garden Area with 2 Pools, Open Restaurants, Very Friendly Staff! Wireless is not available in the entire hotel as advertised but only in the Lobby and the Restaurant.
The hotel was lovely, it doesn't look much from the street but once you step inside you see the traditional Balinese hotel. The pool was great it had a swim up bar and good cocktails. The food was nice, the satay chicken was excellent however the breakfast was ordinary, but great for the price! Initially we had a room with two single beds, the room was old and tatty however, the second night we moved to a queen room that was beautiful and clean, balcony overlooked the pool and the air conditioning was must! This hotel is in a brilliant location central to shops, beach and waterbom park. It is great for those on a budget!
dommage qu'il n'y ait pas de wifi gratuit, ce qui semblerait etre le minimum pour un hotel de cette categorie. Un service internet etait disponible, mais seulement dans le lobby de l'hotel... et payant.
La qualité et la beauté des chambres, la situation de l hotel, le jardin le petit déjeuner n'est pas à la hauteur du lieu et la piscine n est pas trés grande
Le breakfast Le manque d'info concernant la facturation (conversion usd en roupies avec commission de change salée au passage) et tarif navette annocée a 5 usd, mais facturée à 5 usd par personne, puis facturation de la possibilité de modification. Impression de tir au pigeon!
l'hotel porte bien son nom de Bali Garden avec son jardin et ses decorations façon temple.Il reste calme pour un hotel sur kuta et est fait pour la relaxation.Pas trés loin des boutiques et restaurants . Les chambres sont un peu anciennes mais restent trés propres.
hotel très bien situé proche de l'animation et proche de la plage hotel sans charme, chambres très sobres et rapport qualité prix pas très bon.
Uniquement la piscine, le jardin et l'emplacement de l'hôtel, en effet, juste au bord de la mer. Les chambres sont sinistres, tout est vieux et à refaire, par contre elles sont spacieuses. La salle de bain idem. Cet hôtel ne mérite pas ses 4 étoiles. Les chambres n'en valent pas plus que 2.