Points positifs: The room was clean and staff was mostly helpful.
Points négatifs: I had a non smoking room (room 322)but at about 10:00 pm I could clearly smell cigarette smoke. Not sure if it was in the hall or coming through the vents but it was quite disturbing. It took awhile to dissipate.
Points positifs: Hotel employee was very helpful
Points positifs: The hotel at a nice morning breakfast. it also had an indoor hot tub and swimming pool.
Points négatifs: The swimming pool was unheated and to cold to use.
Points positifs: Close to everything
Points négatifs: Nothing
Points positifs: location
Points négatifs: waited way to long to check in
Points positifs: Close to everything
Points négatifs: Hair dryer broke.
Points positifs: The pool was heated. We were in a room close to the pool.I liked a clock in the pool room to keep time with my excerising.The shower head was really good.Breakfast was good.Sidewalk outside around the hotel and we could walk.
Points négatifs: The beds could have been a little softer.
Points positifs: The staff was really nice and helpful. At breakfast, there were several things that were empty that I had to ask the lady behind the desk to fill. She was very apologetic. The front desk was busy but she kept her smile and pleasant attitude.
Points négatifs: The breakfast area/room was very small. There were 4 tables and it was crowded. People had to move around to get the breakfast items on the 2 small counters in the corner. Not a good set up if you have 5 people trying to get breakfast.
Points positifs: Good breakfast, hotel room was roomy and kept clean by staff daily
Points positifs: Continental breakfast was good. Staff was friendly.
Points négatifs: Hotel was a little worn. For the money, I should have stayed at a different hotel that would have been a little cleaner and not as run down. $140 was excessive for the quality of this hotel.
Points négatifs: The hotel looked dirty and run down when I entered the lobby. It doesn't look like the picture on the site. When I asked if I could check in one hour early I was told there was a $25 fee. I've stayed at other hotels of this chain and never had that happen
It's better than the last hotel I stayed at in Mason City; at least they didn't have to offer me a space heater!! The hotel is dated and in need of upgrading. Public spaces leave much to be desired, and the pool is a complete joke!
Points positifs: The heater worked very well! Cheap price, not bad for the price, just not good either.
Points négatifs: The pool area leaves much to be desired! There's no 'official' public restroom at check in-you're led to a gross little closet off the laundry room, just a bit creepy! Breakfast was mediocre, and there wasn't sufficient parking.
The hotel and staff were both GREAT!
Points positifs: Everything was clean and the staff was very friendly.
This hotel needs a major updates. There was black mold in my bathroom . Room was not clean. Found clothing and food from prior use. There is no quality in this hotel
Points positifs: The best part about the hotel was the shower. Great water pressure. The breakfast was great.
Points négatifs: The room was not clean. Under the bed we found children socks that were for a girl; my children are boys. We also found a rotten bannana under the bed and other toys that i did not bring for my children
Points positifs: It was cheap. The prints in the room were actually pleasing, and the room was PINK. Which was kind of pleasant. The shower was large enough for us to shower together, which was also nice.
Points négatifs: Everything else. Luckily, we only really needed the room for a few hours and didn't have to sleep there. It was tiny. And not clean, and there is no way in hell that was a queen sized bed.
Points positifs: Quiet & reasonably priced.
Points négatifs: Road construction on exits off frontage road.
Points positifs: The room was clean and the staff was friendly. It met my needs perfectly. I would stay there again.
Points négatifs: Rooms are completely filthy. When I arrived with a confirmed reservation, management told me my reservation through Kayak was invalid and they did not have to honor it and the only valid way to reserve is through calling the hotel. The rooms were frightening!