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This place is terrible. Lines for check-in exceed 45 minutes due to slow staff and inefficient processes. People cut in line and this is tolerated by staff which makes those waiting have to wait even longer! I complained to Mrs. Garcia (event director and the Manager on Duty) and the next day, still no change. The rooms are run down and furniture came from the 60's. It is like staying at a Motel 6 built in 1960 that has not been updated in 60 years. Run down and old. I have stayed in hotels all around the world. This is the worst hotel I have ever stayed at for service and comfort.
Nothing The worst hotel ever seen. dirty, old, and so expensive. Please don't go there!!!!!!
Location. Front desk staff did not have change available(coins), for laundry service.
Hotel is located in the historic Mayaguez downtown. It is next to the historic Mayaguez Cathedral built in the 1700's, La Plaza de Colon and a block away from bars and clubs. Hotel is historic as well, as the building used to be a monastery. Rooms are clean, very comfortable, and staff are very nice and helpful. Breakfast is mediocre, but right across the street is Ricomini Bakery, a Mayaguez favorite. Church starts ringing the bells every 30 minutes rather early in the morning.
The service Continental breakfast
I liked the location as it has the public square and several restaurants and bars nearby I did not like the bad musty smell in the room and all the street noises are heard inside the room
The Staff was kind and helpful. The reservations process went smoothly, The location was great in the heart of town. Yes would recommend other persons to stay. Quiet and comfortable. The smell of the room felt needed some freshening up. Strong damp and a bit dusty. The bathroom was clean but the toilet paper was hanging without the dispenser rod. Otherwise everything else was very good.
La limpieza delhotel excelente, el personal fantstico y siempre pendiente en lo que ecesita el cliente, amable, y educado. Esta situado en una area convniente y accesible a cualquier sitio de la ciudad. No tiene reealmente un verddero restaurante
It was located at a pinturesque spot on the town. The building has history. It had a unique architecture. The room was very comfortable. The parking was good. Some corners of the building needed a little painting. The included breakfast was mostly a little snack. Sometimes there were hair in the bathroom after cleaning.
The beach and the pool area was nice. Food was great. No umbrellas for the beach, needs a major update, staff was rude and unfriendly, room was musty, No frills hotel.
The beach was awesome not to mention the pools. The food was great and priced very reasonable. I wish i had more time to spend and enjoy the resort. I will be back and bring my children next time. This was a great choice better than we expected. The staff was very accommodating and gave great suggestions for places to see near the resort Bathroom needs to be updated and the beach didn't have umbrellas
Rincon in general is a very nice place. Its a great surfing spot and people are nice.
Location, Pool Room was wet, like soaking wet no matter if our room was closed up with the AC on or door open AC off.
The room was great. Very spacious. Great location. Beautiful views. Friendly staff. Great pool and pool bar. Great access to the beach. No Wi-fi in the rooms: no coffee in the room nor any coffee shop. I had to spend over $4 for a small coffee at the restaurant downstairs. No place to buy water or basic amenities. No gym to exercise. Food for the price was so so. The property and the balcony area in particular is rusty and appears as if it has not been cleaned in a long time. Bird drippings al over the place.
The best thing about the hotel is the location. The staff is also very friendly and helpful to the extent possible (management is terrible given the conditions of the room). A very good job has been done to keep the common areas of the hotel pristine which hide the reality of the rooms. The rooms are in need of a major overhaul starting with the operation of the AC system. The first room we were sent to had water on the floor as a result of improper AC operation. On the second room the doors were rusty, the lamp actually had sings that at some point it caught fire. The toilet had yellow marks on it and the faucets were simply dirty. The AC system operation causes the sheets to feel musty and humid which is a horrible feeling to have when sleeping.
I like the beachfront and the food is realy good. no hot water in the shower i call for repair never fixed. The room was under the reception and we could not sleep because of the noise made by employees with their shoes all the noise of footsteps was heard in the room was awful
Impressed by the cleanliness of the pool... The water heater not Working The shower head dirty In the bathroom ceiling with mildew Enough hair on the room floor The A/C Filter dirty Main door not close The TV cabinet doors do not open easily The peeling ceiling of the room by parts
Oveanview Too expensive for what it offers and location a little far away from Rincon beaches, pub, restaurant. Parking very limited. Also one morning at 8 am started construction work right next to our room window and woke us up. Not nice at all, told the staff later during the day snd just esponded with nervous laugh.
Each morning having breakfast on the balcony over looking the ocean was priceless. This is true immersion. Live like and among the local people. Out of the way but in a good way. Safe, secure and quiet. For those wanting an antiseptic hotel stay, please stay in San Juan. But for those looking for something different, you won't be disappointed. This is like having your own apartment overlooking the beach,with everything just a drive away. Can't wait to return. Some of the negative reviews are absurd. Yes you have to park across the road, if not your car will be in the ocean! Yes, you will hear.waves at night, you are staying at a beach front property, let them lull you to sleep. The caretaker was very courteous and friendly. Counting the days until I return.
Dos Angeles del Mar is a wonderful getaway. John, the owner, was extremely helpful and wonderful. The pool is charming. Our room (#1) was very nice. Lots of drawer space (sometimes not available elsewhere) and good closets. Balcony had an ocean view. Continental Breakfast included. Free Wifi included (a bit spotty - wouldn't want to stream a movie). Location is up the (steep) hill from Sandy Beach. 6 minutes walk down the hill to the beach. We didn't try to walk up, but others staying at the hotel walked up several times and lived to talk about it. All in all, a wonderful stay and I would highly recommend it.
Great Room, Super Clean,Best Location in the island and excellent staff.
It was in a quiet area of Rincon. Close to the ocean and restaurants. A little hard to find. Google maps will put you in the middle of a not so nice back street of Rincon. You have to check in at the Casa Isleña. That is down on the beach and you can park there to go to the beach.