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Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler
Front desk staff was wonderful! Made us feel welcome and important! Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
Staff was super friendly.
Staff friendly n professional, elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Location,staff Very small room
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Location Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons. I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
The place was clean and comfortable with a higher end business vibe. No complaints.
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
L'acceuil par les deux dames ce soir-là a été extraordinaire! Tout était parfait.
l'espace dans la chambre, le niveau de propreté l'accueil par certaine personne, le parking payant
Des rafraîchissements gratuits dans le hall. Délicieux petits gâteaux, café, thé et eau. Après avoir marché dans la ville c'est merveilleux de pouvoir prendre un verre et un en-cas et en entrant dans l'hôtel sans avoir à dépenser de l'argent. Le personnel était sympathique et plus que prêt à vous aider. La piscine et le spa étaient super aussi. Les canapés de la réception étaient usés, la navette de l'hôtel était limitée.
This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.
great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property. What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
Proximité du centre Ville l'hotel etant DownTown c'est un peut normal ! et pres du Lac Erie et du Musee du Rock n Roll Hall Of Fame. Les lits etaient noté comme Queen Bed mais ils ne faisait que 120 cm !! dur dur..
Le matelas et les oreillers étaient très confortables. Le personnel était très serviable et sympathique. La glace à même le sol
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Location and bed Wait to check in
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning. No complimentary breakfast at this location.
The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back. It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference. The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
It was new and a ok location. Staff was great. The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
Staff was very nice, and the building was sleek and modern. The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
Loved the rooms...not very large but very efficient and comfy!
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
The vanity was outside the bathroom instead of trying to cram it into the bathroom The blankets didn't look as clean as they should have been
Staff were available all the time. Location was good. Room was not clean. Had to change the room during the night we reached.
The price and location Was not very clean, someone else's hair on bathroom floor
Le service était incroyable La chambre était très propre Accueil sympa, professionnel et serviable Tous les équipements étaient copieux La moquette était complètement râpée
Vous avez ce pour quoi vous avez payé.
Les chambres étaient propres et les femmes de ménage étaient très bien 1) L'accès à Internet est des plus lents, et vous lachait toutes les 5 minutes. Le pire dans un hôtel ces 3 derniers années 2) La TV avec télécommande n'étaient pas terribles pas de chaînes premium . 3)Le bruit de l'eau qui coulait dans les chambres voisines.
Loved the rooms and comfort of the bed. Enjoyed the services provided. Did not like that there isn't much diversity in the staff.
Every staff member smiled and were sincerely friendly (from Maintenance, Valet Reception and everything in between. The Canopy Restaurant was Excellent; Servers' Julia and Paloma were fabulous at their jobs and very nice women. Having to spend long days at the Cleveland Clinic with very ill daughter this was a great place to come back to and have dinner. Prices very reasonable. My husband commented that The Tudor Arms Hotel, a ,Beautiful Historical Building, was a real find. We ate in the restaurant each night and was great to see the same people. Had to have a hotel close to the Cleveland Clinic and this was the 3rd closest with better rate than the other two. The rate was a little high having to stay for a week. I booked 1st part of week and rebooked for rest and they waived the $20.00 a day parking fee for the first booking as we had a patient at the Clinic; did not waive for rest of the week. We arrived on Sunday early evening and our Flat Screen TVs had no digital signal and they could not be fixed or replaced until Tuesday. My 80-year old mother was with me at the time and although our Junior Suite (Handicap Accessible) was great, having 2 not-functional TVs was a real problem for someone spending most of the time alone.
The valet staff was amazingly friendly and polite. The room views were so-so. We kept finding long black hair around the room (my hair is short and dyed red, his is short and light brown). The shampoo/shower gave me dry scalp.
No finish my stay at the hotel . Was therty .sucio el baño.towels every bad
Friendly, helpful staff. Wood floors. Clean. Nice decor. Delicious restaurant. Convenient to Cleveland Clinic & Museum of Art. Comfortable bed. My husband loved the shower head. Our door opened into the hallway, with slope. No inside chain on door. Bedside lights too bright and not over bedside table. Not much counter room in bathroom.
They helped me arrange to have flowers there for our anniversary and if we need to stay somewhere, we are picking this one again. Tv in the room was a little old.
Propre. Tranquille A côté de l'hôpital. Cher étant donné que j'ai passé toute la journée à l'hôpital, à seulement dormir et prendre une douche dans la chambre. Le service en chambre rapide. On y mange très bien.
Le prix le moins cher. J'ai dû payer pour une place de parking. Ce quartier-là.