Hôtels près de National Association for the Advancement of Colored People (NAACP) 111th National Convention 2020

Points positifs : The flight got cancelled without any communication with me. No refund, very poor customer service.

Points négatifs : Communication!!!

Points positifs : Clear communication about delays and boarding, comfortable seats, great service.

Points positifs : TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.

Points négatifs : CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....

Points positifs : TAP is great to fly, friendly, safe and solid, nice crew

Points négatifs : TAP doesn't understand the first thing about customer service.

Points positifs : There is nothing to like about the flight

Points négatifs : There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Points positifs : The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Points négatifs : The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Points positifs : Yes, it was comfortable and they r nice.

Points négatifs : Ummmm delayed both flights were delayed, it was annoying

Points négatifs : The flight was delayed. Food is miserable.

Points positifs : Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.

Points négatifs : Greater weight allowance for carry-on luggage.

Points négatifs : TAP doesn't understand the first thing about customer service.

Points positifs : NOTHING because they cancelled the flight and wanted to charge me 100% more for an alternate flight during the corona virus crisis. They were price gouging which is unforgivable

Points négatifs : Their leadership has much to do in terms of their actions in a pandemic situation. Shame on them!!!

Points positifs : Average friendliness of crew, paying for extra leg room seat is a must

Points négatifs : Food with a taste, rather than dull

Points positifs : Service was great and the airplane was very well maintained.

Points négatifs : More water, I was thirsty most of the time.

Points positifs : I liked the food

Points positifs : The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Points négatifs : I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.