Concerned they would charge more!
Points positifs : In trying to make up for not having our premium SUV which I reserved, National charged us for the small SUV.
Points négatifs : We had such a terrible experience when we picked up a vehicle and then had to drive 2 hours to get what we had originally reserved that I was afraid they would charge us more when we turned in the vehicle but to my surprise, they did not charge us more. Drop off went well.
Points positifs : Easy pick up and drop off.
Points négatifs : We did not get the car we asked for. We were told we were going to get a super-cab (four full doors), but we got a crew cab. Very small for our bags/my daughter. I specifically asked for the larger car when I made the reservation. When I told the desk at National that it was too small, they told me I could get a Toyota Sequoia for %150 ADDITIONAL a day. Unbelievable.
A long wait at the pickup counter. Aggressive up - sell.
Points positifs : value
Points négatifs : National undercuts everybody on Kayak then at the pick up counter they aggressively try to up - sell. Not cool.
Great vehicle for a long road trip
Points positifs : Excellent service at the rental counter in the Bozeman MT airport. Clean and super comfortable vehicle (we are Subaru and MiniCooper drivers and had never driven a Kia) was perfect for a 2ooo mile road trip. No problems at all!
Points positifs : Room for 3 plus fishing gear
Points négatifs : Warning lights repeatedly came on, and then off -- emissions control, tires, other symbols
Rediculously long wait
Points positifs : Had to stand in line for over an hour and a half to pick up rental car. Other car rental counters had little to no wait at all. If I could have cancelled my reservation I would have on the spot.
Points négatifs : Read above.
Points négatifs : The car and windshield were not cleaned of residual insect and plant droppings.
Points positifs : What luck?! We got a new car. We were the second renters (based on mileage). Who could ask for anything more?
Surprised with a great vehicle
Points positifs : Nicely surprised with an excellent vehicle. Great value! Process was fast and easy.
Points positifs : Very helpful agents, smooth process, great vehicle..all around great experience. Thank you.
Points négatifs : N/A
too expesive poor customer service at the counter
Points positifs : 4x4
Points négatifs : the 4x4 did not always work or come out of 4x4 in the snow. we had to stop and back-up for it to disengage. the defroster and back windows were not working and stayed iced up on the inside we were promised a the largest 4x4 ford expedition 8 - 9 passangers and luggage but received a Toyota Sequoia
Reserve a full size, get a van!
Points positifs : The second customer service person I worked with was very helpful and friendly.
Points négatifs : The first customer service person I had to deal with was very arrogant and un-helpful. I had reserved a full size car a month before I arrived and he gave me a mini-van (on the large-ish side). When I complained he said that it was an upgrade and the fuel economy was the same for a car and a mini-van
National possède 1 succursale à Belgrade. Consultez notre carte des succursales National pour trouver celle qui vous convient le mieux.
Non (selon nos données)