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The staff and the rooms were amazing!!!
Well appointed, clean and beautiful room and hotel. Breakfast was delicious. The staff was very friendly. Appears to be owner opperated.
Staff were so friendly. Breakfast was amazing. Private dock to sit and watch dolphins was a plus. Not a single thing was wrong with this place.
Very nice room and location
Staff was extremely friendly and helpful. The breakfast was EXTRAORDINARY. Nothing.
This guest did not leave comments about this hotel.
The beds are the best. Privacy is great.
Excellent staff, the room was amazing, breakfast made fresh by a professional chef, beautiful dock where we saw Dolphins playing.
The beach views and location The price
My thoughts are it's better now than when it was Holiday Inn.
The unique design of the double bed rooms was nice. We liked the kitchenette/seating area so we could invite our travel partners to play cards or watch TV together. The pool area overlooking the ocean was great! No free breakfast. That would move it up in the ratings and keep your census at 100%.
Every single staff member I talked to was extremely friendly and helpful. We stayed for 5 days with our 7 month old daughter and they had a packnplay ready and cleaned everyday for her! The hotel is right on the beach and a perfect spot for a family vacation as shopping and restaurants are close by! We loved our stay in New Smyrna at the Best Western.
Room was clean and great views. We were given a handicap room which was not part of the original reservation.
Good location: on the beach and within walking distance of restaurant, bar and shops. The facilities are also well taken care of and the staff is very helpful.
Great location. Large room with kitchen. Separate sleeping room.
Good location. Nice to have kitchenette. The only major turnoff for this spot is you can drive on the beach. Seems ridiculous to allow cars and trucks on the beach with kids running around.
Historic 1885 building has a Vibe and charm like no other place in New Smyrna it is truly an excellent overall experience from the staff to each room being uniquely different the beds the pillows flat screen TVs balconies the turndown service with mint and in Room Service continental breakfast and even the towels both bathroom and Beach it's just those little things that sets this place apart along with its proximity to downtown New Smyrna and the beach it is now become our go to place when we stay over in New Smyrna Beach Besides leaving it's hard to find anything if I had to say something the bathrooms are fine but they could use up some upgrading which I understand they are in the process of doing
Can't say enough good things about this hotel. The location is perfect. 24/7 coffee available in lobby. Nice pool. Walking distance from New Smyrna's attractions. Balcony. Robes. Everything was first class. Love that TMC is playing on the lobby television to really give the classic feel of this hotel. No complaints. Please with everything.
Le personnel était incroyable
chambres non disponibles en arrivant a 21h !!! pas de refrigerateurs ds la chambre !! hotel sale ...
Les chambres étaient spacieuses et charmantes. Le réceptionniste était très serviable et a fait des pieds et des mains pour rendre notre séjour super. Je conseillerais vivement de séjourner ici Il n'y a rien
Le personnel était très sympathique L'hôtel aurait besoin de quelque réparations
L'hôtel était très beau et confortable, mais le personnel de la réception était horrible. La dame de la réception était incroyablement désagréable à l'arrivée
Plage et déjeuner En construction
J'ai apprécié le fait que tout soit à proximité de l'hôtel. Il y avait des ordures dans des cages d'escaliers, il y tellement de sans-abris qui traînaient autour.
TOUT était parfait ... Que je n'ai pas pu rester plus longtemps
Location Unit needs some renovation , appliances are old specially the oven , took more than 2 hours to roast a chicken! . During our stay the air conditioning unit stopped working several times , weather helped being in the low 70's... but last night of our trip it was hot and we called maintenance and the person showed up around 9pm to try to fix it without results... It was a nightmare!!! , good we were leaving next morning! This company doesn't have a sense of "CUSTOMER SERVICE"
right on ocean and lots of activities for kids and some for adults too! It was close enough to a few bars and restaurants to walk and also some on the beach. elevator broken down for a bit. Room a bit small but sufficient
Gorgeous view. Best on upper floors. Balconies. Wifi. Tv's good. Condo desk people were no always responsive. Elevators worked efficiently. Parking good. Very convenient to Flagler st. Good shopping. Love this area. Studio condo had no tub stopper. We were told none was available. Bought one ourselves at Walgreens. Also, no ice machines. This studio also had no ice trays in freezer. Bought some ourselves!
My wife & I spent a, very lovely, week at the Coconut Palms Beach Resort, in September and enjoyed every minute! You step out of the Resort, onto the beautiful beach and you can walk leisurely, to the small downtown area, complete with shops & restaurants. During the stay, my wife took stand-up paddle board lessons & fell in love with it. Everyone was very friendly and helpful.
This guest did not leave comments about this hotel.
How nice and quiet it is! No place to eat there
Location, location, location This huge hotel did not have a ice machine!
The staff was great,however the toilet ran off and on alnight
cleanliness, location no
We stayed in a bungalow and had no noise from other people around us. Loved the view. No
Right on beach. Walking distance to historic downtown. Spacious kitchen/living area. Very uncomfortable bed and flat pillows!
LOCATION AND CLEANLYNESS OF ROOM NO
Location Checking mistake of unrequited upgrade and unannounced price upgrade. Overcharge was promptly refunded when it was questioned.
Le personnel est très sympa, la vue est magnifique, les chambres sont modernes, j'ai beaucoup apprécié mon séjour. Tout était parfait
L'emplacement est idéal Vue sur l'océan est super Le personnel est très sympa Le réfrigérateur et la climatisation est un peu bruyante
Le petit déjeuner était bon. J'ai aussi aimé l'emplacement. Nous avons eu une fuite dans la salle de bains les deux premiers jours. La seule autre chambre disponible était aussi éloignée que possible. De plus, on m'avait dit qu'ils allaient nous trouver un petit réfrigérateur si on le demandait. Ils ne l'ont pas fait. La fuite est finalement devenue tellement importante que nous avons été obligés de changer de chambre. L'ascenseur était en panne, ce fut un trajet difficile pour ma mère qui à 77 ans et est sous assistance respiratoire.
Bien situé Impeccable Confortable Le personnel était parfois un peu confus, particulièrement à la réception
Le personnel était excellent. La chambre était très confortable et propre. Il n'y avait pas assez de places sur le parking. Nous avons dû nous garer dans la rue avec d'autres clients. La rue était étroite. Les gens circulaient dans la rue toute la rue. Je n'ai pas eu l'impression que notre voiture était en sécurité. La nuit suivante nous avons pu entrer dans le parking.
J'étais un peu déçu qu'il n'y ait pas d'édredon sur le lit.
Chambre immense et équipée d'une kitchenette. C'est un hôtel qui a eu son heure de gloire...mais il y a longtemps! A notre avis, sa présentation est sur-évaluée! Il y aurait besoin d'un sacré coup de jeune! La fréquentation du coup est en rapport...
la proximité du centre de daytona pendant les rassemblements motos et le calme de la piscine
La vue depuis la chambre. L'emplacement de l'hôtel est juste sur la plage et à proximité de la vie nocturne. C'était parfait pour nous !
tres bon service de chambre personnel courtois tres bien situé seul petite lacune nous etions au 14 etages et l ascenceur etait parfois lent
Une salle minuscule
Beach front Everything is falling apart. Beach bar staff unfriendly, no toothbrush provided by hotel, can't open windows that are dirty anyways...
Great location, service, whole nine yards. Older, like 99% of the hotels in Daytona, but very well maintained. Bed was awesome, room was nicely appointed. Service was great, definitely four star. Met some locals who had stopped in for the evening and they said this is the best one and where they stay if they move away and then come back to visit. Its a little far from the action if your a spring breaker and might be a little to uppity for that type of clientele. We got a good deal watching the prices so we are extremely satisfied. Restaurant looked nice but out of our budget. Locals said it was the valentine/birthday restaurant of choice. Did get their lunch poolside though and that was priced decent and was good. The grounds where well maintained and setup very nicely. Liked how they had a bridge over a busy road for the self parking lot. Outdoor gas fire pits where a nice touch for a quite evening by the Ocean. All in All was extremely pleased with our stay and would definitely stay again. Others mentioned parking costs and resort fee but we knew of those costs upfront and still the overall cost was competitive with other hotels on the beach. Towels seem to run out fast and there was a long delay for fresh ones. We had a partial ocean view with no balcony. This wasn't a problem until we go to open a window and they are screwed shut. Understand it could be a safety concern but wife was really disappointing we couldn't hear the ocean at night.
Hotel was very clean and loved the pool area and sitting out by the pool making sites each evening..... Restaurant was a bit too expensive and I didn't like that they charged an extra $10 Per day for parking when you were already a guest at the hotel....
After reading reviews, I was a little disappointed in how dated the actual rooms were. Loved the property, but I was surprised that the paint in the bathrooms, the vanity and side dressing area were in the condition they were in. The room itself was comfortable and the two complimentary bottles of water were nice. Outside of the hotel room, we loved the property. The pool and cabana area were wonderful. The staff was professional and polite. We will return just for those reasons!
Ridiculous hidden fees, but that's not what ruined my stay. My wife and I checked in late at night and did not fall asleep until 2am. No problem though, right? I mean, checkout is at 11am so we can get our 8 hours and still checkout on time. Wrong. At 7:59am, we get a tapping on the door. We ignored it the first 3 times, but on the fourth I jumped out of bed and answered the door. A polite maid asked me if I was ready to checkout. I said "No, I'm sleeping. I thought 11am was checkout?" She said, "It is. Would you like to checkout now?" It almost seemed like a gag, but I wasn't laughing and neither was she. I shooed her away and immediately called the front desk. After being given the runaround about the manager being in a "business meeting" (really, at 8am?, the resort morning supervisor is in a meeting with who at 8am?) I was finally connected to a guy who sounded like he was talking to me at the gas pump. "What up man, what can I do for you?" I told him the story and he said "Yeah, it's just a courtesy checkout knock. No problem." No, Shores, it was a huge problem. I will never return.
Had a geat stay! Staff was great moved to hptel from another hotel down street that was discusting The staff bent over backwards to get us right in our rooms so we could get ready for a 1:00 function we had to go to. Everything ws good rooms food bar pool and hot tub very inviting. Paying for self parking it was accross and elevator was out of order..
Close to the beach Facility was a bit run down and could use some repair/updating. Window was broken in room so it could not be locked. Bits of garbage and someone's pill left in the carpet.
The room was excellent and the ocean front view was awesome. Food quality can be better. The restaurant and food choices are not that great.
COMING HOME DIDNT GET THE ROOM WE BOOKED. WHEN ASKED IF I COULD GET THE ROOM I BOOKED WAS JERKED AROUND. HAD TO SLEEP ON A PULL OUT THAT WAS HORRID FOR 6 DAYS.
Great location and really good pricing. Great room. Very pleased all around.
The food was great, superb breakfast, gorgeous oceanfront area, nice clean pool, pretty room, gorgeous four post canopy king bed, very comfortable! I really enjoyed our stay! The dinner was a little pricey but still very good and great service!
Bien situé. La chambre avait une odeur. La clim quand on l'allumait avait une odeur d'urine. Le personnel de la réception n'y connaissent rien en service client. La chambre n'était pas prête quand nous sommes arrivés. J'ai dû attendre plus d'une heure pour avoir ma chambre.
Une vue magnifique Le frigo et air conditionné faisait du bruit
Une vue excellente avec un excellent service client. L'ascenseur était vieux et ne fonctionnait pas correctement.
Il s'agit de notre 3ème séjour dans ce parfait petit endroit. Vue sur l'océan et animaux bienvenus, le personnel est sympa, la chambre confortable. Il faisait un temps horrible,ce n'est pas la faute de l'hôtel !
Il y avait des cafards dans la chambre.