Points positifs : Reserved a economy but they gave us a midsize
That’s the only plus. But picking up the car was a 30 minutes wait. Even after we told them we were heading to a funeral the two ladies behind the counter totally disregarded us. As we waited inside we saw how rude they were treating other customers. Sorry to say awful experience.
Points négatifs : Customer service - respect
Points négatifs : The attendant had trouble ( said she was not familiar computer and printer )
gave a ticket for the wrong vehicle ( in the lot a customer was loading his luggage in the car she sent me to, he showed me the ticket with the same
number that was on my ticket ) back inside to wait in line again, do over
Car really banged up and filthy windows
Points positifs : Price
Points négatifs : Car was not ready at the time I reserved it. Had to wait about 20 minutes. Then when I got in, the windows were so filthy (especially on the inside), I had to pull over and clean them. Car had tons of nicks and dents.
Good price, car was fine, a little wait to pick up
Points positifs : Car was fine, could pair my phone with it, comfortable, good value. Price better by far than competitors. Easy drop off.
Points négatifs : Payless is in the Budget lot at Bradley, a little slow on pickup time.
Points positifs : New car. Heated seats.
Points négatifs : Was recommended to pay for gas because of a good rate but there were other fees not told.
Points positifs : Courteous service and nice vehicles
Points positifs : Really easy with fast transportation to the airport
Rental bad news and good news
Points positifs : Drop off was easy. After first problem, customer service handled the issue well.
Points négatifs : Car #1 was dirty and gas tank was not full. Disappointed!
Points négatifs : The car was not clean to my standards. The low tire pressure light went on and I had to put air in to ensure it wouldn't go flat while I was driving in the rain in an unfamiliar area. The person who checked me in when I dropped off the car yesterday was very nonchalant and not at all concerned about the inconvenience and stress this caused me.
Points positifs : Danny was an angel. Sorted the car out (three times) and made the start of our vacation perfect. Great car and superb service all round :)
Points négatifs : Waited twenty minutes at pickup counter.
Price was Right
Points positifs : Price for the car was substantially less (30%) than other options. Wait at facility was short.
Points négatifs : Found out from other reviews that the shuttle bus was marked Budget not Payless. The website should make this clear. Dealt with a Budget representative at the location. Staff was helpful.
Payless possède 1 succursale à Windsor Locks. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.
Non (selon nos données)