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We absolutely loved this hotel. The staff was extremely helpful and pleasant to work with. I was a walk-in with no reservation and she went out of her way to accommodate anything and everything for us. Very pleasant considering the night before at a Microtel in SC (but that's another review). I want to say THANK you to the wonderful hotel and staff. The beds were AWESOME.
made a whirl-wind trip to help move someone to Savannah area, we grabbed this hotel and were gald we did. Rooms were clean, light and airy, room decor was very updated, staff freindly, location is the biggest drawback, behind some other business's but a very safe area. Food (breakfast was good), and the fella at the desk was informative about location information!\n
The hotel on the outside doesn't look like it's a superb hotel! Extremely comfortable and very large rooms. Loved it!
Left my room at 9:30 in the morning, came back and it had not been cleaned. Thank god Im not too messy. The free breakfast is not worth your time. The cheese on the 'eggs' was hard...likely from extensive reheating. The cereal was stale and be 8:45 there was no food in the Kitchenette. I told the manager and 15 minutes later all waiting guests were rewarded with 15 sweet rolls that had been heated in the microwave...Why that took 15 minutes is anyones guess. I noticed a family with 3 small kids still waiting for food 20 minutes after I told the manager. It was apparent that the staff really didn't care about there work...they were nice enough but a clean towel and fresh food with a scowl would have been better than the smile and stale cereal. I blame the management for allowing the things to get that bad. It was obvious that this was typical for the hotel as the food was poorly monitored and the trash in the dining area was overflowing on both mornings I was there. Also I noticed this ...
This hotel was wonderful! VERY clean. Nicely decorated. All staff we encountered spoke and was very friendly. Big bathrooms. Fridge and micro in room. Large TV. Comfortable beds. Straight shot to downtown. Can't say enough about how great our experience was. Intend to stay here next year!
Very Clean Hotel, The staff was wonderful and their Grits taste excellent. Short drive to the airport and river street.
Spent a girl's weekend in Savannah. We did have a car as we planned on visiting surrounding sites. Proximity to the airport was a plus.
When we got to the hotel,( around 6pm) we were tired and just wanted to get to our room. As we are checking in the clerk is on the phone. I thought that was rude, but no big deal, then she tells us that they didn't have the room we booked a week in advance. OK so we settled for what they had. When we got to the room it stunk of cigarette. So far we were very unhappy, but thought at least we can relax a little in the hot tub. Wrong again the hot tub was warm at best. So we went for a swim and called it a knight. When we got back to our stinky room we were greeted with banging doors and pool motors or something running until we complained. In Holiday Inns defense they did give us a free breakfast the next morning. I would have enjoyed a better stay instead.
Our suite was very pleasant except I wouldn't call it a suite. There isn't a divider between the bedroom area and sitting area. The room was clean, well kept. We would stay again.
GREAT HOTEL! This is my first time staying at the Holiday Inn Pooler. I usually stay at the Hampton Inn down at the next exit, but no more. I love the large spacious rooms, the shower! Seems to meet all the needs of a business traveler and what I enjoyed the most was the friendly service and hot breakfast buffet, served southern style. I will not only stay here but ask them to host my upcoming meetings. The location and easy access are great for folks driving in. Holiday Inn...you did right in Pooler! See ya in March!
The hotel was very nice. But, for the price we paid, there should of been some kind of complimentary breakfast. Not, everyone wants to eat and pay for a full meal breakfast in the morning. Next to that it was very nice.
Our room was very clean which was good; the maid didn't restock anything when she cleaned our room the next day. No cups, sugar, coffee supplies, kleenex, soap etc. etc. nothing. Our new replacement towels were folded in a sloppy fashison too. Room service was promp and friendly in taking our order. The food was great too; the trays were left outside our doors until the next night! We finally called to have it removed. passerbys were leaving their beer bottles and trash on it like it was the hallway trashcan.(it began to smell of course) Some teens were pretty noisy in the hallway late at night (prom or something in area)\nI would probably stay again because our room was clean; this hotel should should brush up on staff training- give the maid a check list and give room service guidelines.
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
Very comfortable bed, excellent river view, great staff.
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
Le trajet en ferry sur le fleuve était de bonne qualité Le service client était horrible. Ne jamais retourner dans cet hôtel.
le restaurant le manque de personnel. Le prix excessif demandé pour un petit chien 100$ inadmissible.
I have stayed at many different hotels but this particular Residence Inn has surpassed them all. Cleanest room I have every stayed in. Very comfortable beds and pillows. Wonderful shower and bathroom. Will definitely stay here again when in the area.
The location was very close to the airport, and there was a variety of restaurants to choose from within walking distance.
We stay here often when in town visiting family. We have always loved the friendly staff, incredible breakfast and close proximity to everything in the area The bed!!! For some reason the room we were in had a bed as hard as a rock! Three very long sleepless nights. Finally on the final night I was desperate for sleep. I took the mattress off of the sofa sleeper and put it under the sheets on the bed.
The hotel is n The beds not clean very good
Great staff and hotel.
Very convenient to shopping and restaurants. Easy access to the interstate. Rooms were nice
The room! The pool was outside and though warm out, it was not heated and was quite cold. Our kids, who love to swim, had the youngest out after one jump in, and the other lasted about 10-15 minutes. Normally they would swim for 45 to an hour. Only negative I have.
This guest did not leave comments about this hotel.
Very clean. Outstanding service
The staff was friendly, the breakfast was good, and the rooms were comfortable and clean. N/A
Le personnel est super. L'emplacement de l'hôtel est également très bien. Les boissons sont gratuites (non alcoolisées) ce qui était sympa. La terrasse avec piscine et la cheminée étaient agréables. Je reviendrai dans cet hôtel à coup sûr. Le service de ménage étaient correct, mais pourrait être un peu mieux. Ils n'ont jamais laissé de serviettes propres le temps où nous y avons séjourné. La salle de gym était un peu petite.
Extrêmement arrangeant sous extended circonstances. Le personnel est très sympa.
You can't beat the location or the omelet chef! He's just awesome. The staff is friendly and professional. The a/c was super noisy. A maintenance man came up immediately and said he has heard quieter buzz saws! 10 minutes later, he fixed it. Problem was, his fix left me with virtually no a/c! Had to ask for new batteries for the t.v. remotes. Housekeeping should check to make sure the remotes work, not the guest. Bathroom fan goes on automatically. Nice feature, but it runs too long. Mainly little, but annoying issues, except the a/c.
Staff helped the best they could but had to change rooms and the AC never got the room below 76 degrees in either room. Location
Location Breakfast sucked
It was nice, staff was pleasant. Wasn't there much, basically for sleeping. Daughter was having baby, needed a base. All around nice
Check in was easy. Staff was polite and helpful. Room was decently sized. Bed was clean. Bed was comfortable. Offered breakfast in the morning Entire second floor smelled like cigarette smoke even though we requested a non-smoking room. Inside our room the smell was less but still noticeable. The bathroom had a very peculiar smell that I could not figure out what was causing. The free breakfast offered was mostly cereals and bagels, which may or may not be negative based on your preference.
Convent location No decaf - breakfast also lacking
The staff was really friendly, all over us as far as customer service comes. They could not find our reservation at first, but after 10 minutes it appeared. Then they weren't sure they could get us into 2 queen room, but they eventually found one. I think they were all still learning the system, they had only been open for 2 weeks.
Customer service was the best! Rooms were cleanly! Pool smells like too much chlorine.
WiFi did not work well - got disconnected several times and had trouble accessing information and emails. Otherwise everything was great
That sister got in the pool and stop itching real bad went to front desk the give her some wraps out of the first aid kit ,had to go get her something from the closest store
The staff was attentive at check in. The room was clean and comfortable. The bed was very comfortable The hot water took some time to heat up. I was concerned that I would be taking a cold shower but it finally got hot. (about 3 minutes or so).
kids liked pool. the carpets were dirty, rooms stuffy and "stinky", weekend breakfast ended @ 9 am WAY TOO EARLY FOR WEEKEND! maid started banging on door @ 8:30. description included "adjoining rooms", which is reason i booked w them. no adjoining rooms - "we HAD adjoining rooms"
Just location. I was dirty. The sheets were stained. We removed them and used towels. The wifi was off most of the time.
Nice location - near the airport and the Mighty 8th Air Force Museum, fairly easy to get to, though Signage was a bit difficult to see. The room was in real need of a lot of maintenance, yet the desk clerk wasn't empowered to send for repair services. My 14 point list was going to "be given to Mrs. P, when she gets in, in the Morning". The maintenance list included things like no Florescent Lights over the Sink; broken drawers in Vanity; sink leaking under vanity; Sink stopper not working/installed; gouges in walls, paint chipped everywhere; rust around base of toilet; Closet door jammed; rug (baseboard) pulled away from the wall. I'd have felt better if they had apologized a bit or explained something, but it was clearly the responsibility of the Morning Manager and the clerk was either unable or unwilling to act.
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
Only gripe is with parking during check in.
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
Very nice overall just the usual. Thin walls don't know why they build hotels like that. Great staff clean & comfortable. Good breakfast.
Clean and everything worked fine Jets fly close overhead at all hours. It is at the end of an airport runway.
Rooms were well kept and comfortable. It had the microwave and refrigerator. However, I would love to have a freezer section for a refrigerator, which was not there at least in my room. Would recommend it. A nice overall family experience. The serving area for breakfast was too crowded and small. It would be nice if they can increase the breakfast area.
The staff was so great. We were there for a race, and they did all they could to accommodate us, and went above and beyond in customer service.
It was nice being in a busy commercial area. We were not told of many maintenance projects occurring during our stay. Location right off the end of Army Air field was not mentioned anywhere. One night a giant plane took off right over room very very low every five minutes. While we could not really hear this in the room with the air and tv on....it was very unnerving.
For the money I paid it was a decent hotel. They say there is free hbo and show time which there is and they have hdtv's in the rooms, but the picture quality is worse than my old tube tv from the 80's. There is also a military base nearby so after 9am there are helicopters and planes flying directly overhead which makes it difficult to sleep past 9 if you've had a late night downtown.
The staff was extremely pleasant and the rooms were very clean. The staff ay the breakfast was wonderful also.
The fact That we are in the flight line of the air base was horrible. So loud. And the sound actually shook the bldg on More than one occasion
I thought the hotel was fine if you need inexpensive lodging. Easy drive downtown and when we had an issue with the TV someone came up in a few minutes to fix it, Overall the room seemed clean except the floors. It was clear that no one had swept behind the bathroom door or vacuumed by the vanity. Also, the don't have the SEC network.
Great location, great room! Definitely a repeat!
Location is great. Quiet and secluded, but easy walk to city center. Warm and welcoming staff. Very pleasant gathering room and garden courtyard. Guestrooms somewhat small, but comfortable. On your own for on-street metered (during weekdays) parking.
All the staff was extremely helpful and friendly. The front desk staff seemed to show a genuine interest in our day or plans to come, Kelly always mentioned other ideas or have her view of ours. We will definitely be staying here again.