Red Lion Hotel on the River - Jantzen Beach

Great value

Points positifs : I like that it's so close to down town and yet because of the river is very relaxing. It also has a great walk around the island.

Points négatifs : Older hotel overall. But they have done a good job working around it with little room updates

Points positifs : Even though I didn't have a room facing the river, I was at the far end of the hotel and had trees which cooled the room down a bit...and I loved being able to open a patio door for the breeze!

Points négatifs : I was a little disappointed that the check in person failed to mention that my assigned room was at the opposite end of the check in area...An extremely long walk after retrieving my suitcase out of the car...however there was an elevator entrance just outside my room at the far end of the parking lot that I was able to take advantage of after returning from dinner with a friend...I just wish people would think one step ahead in order to make life a bit easier.

Points positifs : What I liked about Red Lion on the River was that it was next to the river, away from the business of downtown. I liked that our room was readily available to the exit, gym, and tennis court.

Points négatifs : What I didn't like about Red Lion on the River was when I first checked in I asked about an upgrade and I was charged for a room that was not only already booked but was incorrectly told the price for the upgrade and got charged $140 more. During that time I obviously wanted to correct the error but the hotel associate that was helping me did not know what to do and did not report or ask for help initially and was just answering phone calls right in front of me instead of fixing the problem. Plus, I could have been left with this wrongful charge if I had not said anything. The other staff that were free to help at the time ignored what was going on when they clearly saw that I was upset. I was then told I had to call my bank to cancel the charge, but I don't understand how or why the associates at the registrar could not fix the problem by returning the money back to my card. After I called my bank and fixed the problem myself, there wasn't really any remorse or compensation from the staff regarding this whole ordeal. I don't want this to happen to any other guest, so I hope this helps to prevent any mix up with upgrading and with customer service because I did not appreciate of it while at my stay here.