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The staff was ver friendly The food was really good a+ The outdoors were beautiful absolutely loved it I didn't like the state of the rooms they could have been much more updated for such a beautiful place
so far everything was great, except the Italian restaurant, The salmons was not cook and was very cold. Reminding! Your staff was very knowledgeable. Thanks
The service was definitely not I would call "luxury" by any means. We did not shower for two days because there was no cold water - only scalding water. The toilet was not working - could not flush it because cold water was not available to fill the tank. We had to full the waste basket with the scalding water and leave it to get to room temperature so we can take "sponge" baths. I have a lot more to say but I can't do it all here. But I will definitely contact them to file a formal complaint.
The food could be better.
WE stayed for 3 nights and it was really hard to take advantage of everything the hotel has to offer! I love the "Jewel Exclusives" such as the free glass bottom boat tour (which we did do) the trip to Dunns River, sunset cruise etc. That's a great advantage over a lot of hotels. There was also turn down service which I like…though we came back to the room so late the second night I didn't notice there was turn down service until our last night. The food is good. Since I am from Trinidad and my husband is from Jamaica we are very critical when it comes to hotels and local cooking. The Jewel did a good job with the local cuisine which I tend to gravitate towards. I also liked that you didn't need to make reservations for most of their restaurants so we were able to eat there at will. I have been to other hotels where you couldn't even get a reservation after arriving. So it was nice to always have the option of "going out" for dinner. They even serve breakfast in one of the restaurants for a nice sit down experience. I did however smell weed near my room two out of the three days I was there. So that was a bit strange and distasteful for my liking. Overall I have very little to complain about. If I were to suggest an area to improve it would be: Have more local fruit, dessert and pastry options. Many hotels love to offer american desserts and its nice to if they would be more inclined to show off the local tarts, patties, sponge cakes, rum cake, bun etc etc. We give people our food, let's share our local desserts and snacks too! Their entertainment was top notch. compared to other hotels it was above the rest. It was not the typical cheesy type of entertainment that causes me to roll my eyes. This was real singing, dancing, acrobats everyone could enjoy. We were never sure if room service was included as there was no book in our room providing a nice overview of the hotel along with menu choices. Sure we could have called and found out, but my husband opted for a mid-night stroll to the grill vs. calling the front desk and having to wait for his food. The grill ran 24 hours so that was nice. And the jerk there was close to authentic so that was also nice. A nice addition would be to have some Tastee's patties and an ice-cream shop. Like the coffee shop it would have been nice to get some local flavors like rum and raisin and cherry etc. Overall the Jewel has great value for money and we would certainly return.
It was a nice little place, but not the hotel I had in mind.
Club Ambiance was an 'okay' way to spend our week in Jamaica, but lacked a number of feautes that I saw at other resorts. It is a very quiet, small hotel with a friendly staff and due to the size, it enables you to get to know all the other patrons during our stay. The rooms were adaquate, pretty clean, and everything was in working order, but it was overall, just 'okay'. The food was fair to good depending on the meal, but breakfast was excellent. The facitlities were definitely dated, but overall well kept. Staff was very polite and attentive. The 'beach area' was a big diappointment, with no real, 'beach'...just a small rocked in cove where ocean water pools. Very cost effective, but next time we'll upgrade to a larger resort with more amenities.
My stay was good, if you require rest and relaxation this is the place to be. I attended the Jamaica Jazz and blues Festival and this hotel is in close proximity, so it was very convenient for me to have a good dinner, relax by the sea and get some rest.
I traveled alone to Jamaica so Im a bold girl to begin with. I didn't have lots of money to spend on a weekend holiday away. However, I don't feel like I compromised myself at all. The place is clean the staff is friendly and the beach isn't big but it was all that I needed and more. I spent some time on the nude beach and on the regular beach and I wasn't crowded by tons of people. The food wasn't gormet but I never went hungry either. Oh and the nightclub was so much fun! Over all I am very pleased about staying here and hopefully I will get a good rate to stay again.
my Jamaican girlfriend and I had a great stay - will come back soon - staff and food were always good - could have a better selection of 'top shelf' alcohol.. We enjoyed our quiet time together -
The staff was extremely friendly and helped and answered every question I had. I would recommend this resort to anyone going to Jamaica.
If your looking for a 5 star resort this is not the place. If your looking for a small resort where you can meet all the guest's meet all the staff, this is the place. The service and staff are 5 Star rated. We have been back4 times and will continue to do so. It is our Jamaica home. The food was great , the drinks even better. Not to far away from attractions.
I love this place. If you like the big resorts, you won't love this one. It's small, beautiful, on the ocean - I just adore it. We have been here twice and haven't been disappointed yet. We get one of the deluxe rooms facing the ocean and they have been wonderful. The rooms are clean and large. The staff is friendly and helpful. We go all-inclusive and the food is great with a large variety. There is entertainment every night, and organized games, etc., if you want to do that during the day. I love the pool - large with an actual deep end. I'd go here every year, but my husband likes variety. Make no mistake, though, we will go back again.
Every thin was perfect, good drinks, clean beaches, quiet and a good service
As mention I had to stay at another property which was not as good. In fact it was lousy. They did offer a couple of perks I accepted. The next day I moved into the right property which was nicer. Other than no elevator it was nice. Had a nude beach but I didn't check it out. Food was good. Used public transportation to save cost and out is safe.
We stayed 6 night and the service was wonderful. Staff was always there to serve. Nightly entertainment was good, drinks were great and the pool. Small resort but very personal. Would stay again.
You get what you paid for. The hotel needs a face lift. The room and bathroom are in terrible shape. It be would be nice to know that toiletries are not available ahead of time so guests can take theirs along.
The staff were very nice, honest and hospitable. The food was good and cheap. The grounds were nice. The facility is another story. The first night we got there our bathtub would not drain, the toilet was going down slowly. In the morning we requested maintenance to look at it. He xcame to our room and plunged the toilet, which did nothing, and fooled aroung with the lever in the bathtub. Then he asked for a tip. The whole trip we had those problems. We were plagued by lizards and roaches in the room. The icing on the cake was one day at lunch, the waitress poured me some water and there was a roach leg in it(disgusting). We never ate there for the duration of our trip and left to spend a couple of days with friends in Kingston, returning the night before we had to leave. Now i understand thatthis hotel is government owned and there explains the reason it is in the shape it is.
This hotel tries hard, but misses on almost all counts! Food fair to good, staff mediocre, NOISY (i.e. no sleep), nothing to do, bar closes at 10 pm, no shade at pool, too far from beach of nightlife.
I was impressed with the quality, spaciousness of the rooms.Quiet atmosphere were perfect for me and my ''heart''.
Treat yourself to some peace and quiet. If you have the oppertunity to visit the north coast, please consider this hotel. First there is the property. It could only be discribed as beautiful and lush. Well appointed rooms greet you with outstanding views of the ocean and golf course. With a small but private balcony, the ultra-deluxe room is worth every cent. The staff was professional and friendly, and although the pace is definately slower on the island, there is more than enough attractions close by to keep you busy. Great food is available on property, at reasonable prices. I could not ask for a more peaceful, comfortable stay . At $86 a night, this is the best value onthe island.
need new management staff
the hotel was nice and cheap...there wasn't any entertainment on site but that's what makes all the local clubs even better.....if you're looking to save money pick this hotel....the rooms were clean and the service was great.....the food at the hotel was expensive and very blend but there are many local vendors about 10 mins from the hotel where the prices were great and the food was even better.....i will be returning to this hotel...maybe...in sept of 2007....in just 2 months...i can't wait....