Clean and comfortable
Very quiet and peaceful The walls are very thin so I could here adjoining room guests
Good service and great location No
Distance to airport Parking on the grass
The hotel is clean and smells clean. The staff is very helpful. Hotel Employee was very courteous and prompt. N/a
Nice The facilities and staff are rude and not reasonable at all. They just keep saying sorry but like everyone can agree, when someone says sorry so many times they do not mean one word of it.
It was center to everything, on the street car line, and rooms were quiet and cold!!! Great place
The staff was very professional and helpful, friendly and with a very present concept of service. Good view of the city, quiet within walking distance of all the action the toilet bowl was a bit old and chipped
Awesome staff after being disenchanted by Expedia booking. Had to scramble and this was an awesome experience. Nothing!
Our bed was so comfortable.
Amazing location, close to everything. Walking distance to French Quarter and river walk The bed was a little too hard have me back pain.
On the Saturday night of mice day somebody was two and he berated to get into his room and was sleeping on the floor. Hotel staff person walked by as I was leaving my room and did not address the person sleeping there.
Customer service was really good. The restaurant in the hotel was awesome. This is an old hotel. The elevator is bee old and slow. In fact an employee was in the elevator with me and she had to jump up and down to get the elevator to move. The tub in the bathroom was a bit scratched up. The rooms are very small. There was old food in our fridge. The valet is a bit confusing when you first arrive. It takes 20 minutes to get your car.
Awesome location. Close to everything I wanted to see. No pool but it's OK. Wasn't in the hotel much anyway
The staff were wonderful, helped us and went beyond to help us. We enjoyed our trip very much! Nothing.
Great restaurant service and variety especially BF Great Wi-Fi Great price on Kayak Young female at Front Desk waited on 4 people at one time Stored luggage and kept my car for 2 hours to eat lunch after checkout better directions to second elevator which is at the end of the wall
Convenient location. Quant digs. Comfortable. Hot tub. Back patio area. Friendly staff. No.
A nice European style breakfast was served, and the WYFI worked well. For a cozy B&B the Burgundy was fine. The walk to the French Quarter would be too much for most adults but it was an easy enough drive.
Location Staff was knocking on the door to ask us to leave fifteen minutes before checking out
Very dirty rooms. Hado to switch rooms due to ac leaking water in the room and not working properly. I definitely won't stay here again!
The way we were treated, upon arrival, when asked "did we have reservations"? The hotel's reservation dept. had never received anything from Booking.Com and showed me the reservation computer screen as verification. But she really was great for making up for the omission. At check-in, not having a room reservation, albeit, I really had made one thru Booking.Com.
we were to stay 3 nights only stayed 1 everything
I liked that it wasnt too loud, the rooms were clean and the staff was very helpful and courteous. I also liked that they are there 24 hours. We booked the hotel for a Thursday but arrived Friday morning at 5am. They let us checkin at 5 and only charged us for Friday and Satruday. Great Value and great time all around.
the front desk folks were very helpful and personable
Asked for nonsmoking room yet it smelled like someone had been smoking no towels were available the pool wasn't working the beds were hard. Needs alot of work starting from the front desk to the rooms
Nothing People were loud screaming all hours of the night, horns blowing all night. Music blasting, people loitering in front of the rooms. No sense of security. Neighborhood was scary at best, needed to be armed to go get a coffee. Extremely bad experience please don't let photos fool you, I'm pretty low maintenance this was by far the worst place I've ever stayed. Oh the sink in the bathroom could literally be pulled up off the base, ridiculous. Dead bugs in the tub, ect...
Staff were helpfull Floor had not been cleaned. Cigarette butts and trash on floor
Friendliness of the staff N/A
the staff was really helpful and friendly. we were only 8 miles from the superdome and the room was definetly worth the price.
the bed was comfortable That I had a smoking room but no ashtray, I even called down to customer service and she said she would try to find one for us and never heard backl from her. There was a dead bug in the bath tub, plus it would be nice to have more than one small trash can in a room.
Our stay here was last minute.... The rooms were immaculate as far as clean was concerned, the service was fair, and we had a quiet stay. ... though we did have some initial issues with Booking.com as my reservation confirmation didnt come in till two days after we stayed but other than that.... It was quite pleasant. My reservation on booking.com did not come through till two days after I had made it....however the girl at the desk was kind enough to accept my login onto the booking.com site as proof...
Rooms were spacious and comfortable. Stove, fridge, and microwave went unused but were appreciated. The complimentary breakfast wasn't all that special, but it got the job done
Location was perfect for the French Quarter and the art district The breakfast was horrible and not even close to the standards illustrated on the pictures of their website
Excellent Nothing whatsoever
I love the set up of the room and how spacious it is.
Convenience, good size of room, availability of buffet breakfast, business area, the buffet breakfast is a bit limited compared to Em bassy Suites for a very similar price,
When we arrived the room was hot and had an odor. We assumed it was just that the unit was set on a high temperature. We lowered it and returned later to find no improvement. The gentleman that came to check tried to convince me that it was working. After I disagreed he got his laser temperature gun. It showed that the AC was not at all working. He told me "at least it's not as hot as some other rooms." After arguing with the front desk that this was not acceptable, I was moved to another hotel across the street. We had to carry our own bags across the street in the middle of the night. Terrible experience and will never go back. Do no recommend this hotel.
The staff were nice and polite. That we were checked in and never told our room which was purchased as a double room / bath suite was no longer available. Instead we were put into a single room at the same cost and have had to fight and be the middle man between the hotel and kayak / orbitz to get our more than $600 back. Which honestly really didn't make up for our ruined stay cramped into a tiny room with a group. Completely changing our weekend experience for our first trip to New Orleans. We had expected to be compensated and were even told we would be. But were not and still have yet to receive our refund. ;(.
Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around. The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.
Perfect! We moved here from another hotel down re street that was proved double and we couldn't be happier. This place is so nice, breakfast and dinner, great location, rooms and staff! Will definitely stay again.
Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly. Paying for parking Bar closed early
Best stay at a hotel that I have ever had!! There was not one negative thing!
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Got charged for things that previous tenants had removed from mini bar
The room was very big. Large bathroom, seating area, and desk area. For a 4.5 star hotel, I was shocked that there were no towels in the room when we went to shower. The ice bucket was not emptied or the coffee maker. There are a lot of options in New Orleans, and I don't think this was the best bang for the buck.
The room and common areas were fantastic. I mean fantastic. What a way to celebrate birthdays and off to college. Even more spectacular was the staff -- especially the front desk personnel. Without a doubt -- TOP NOTCH. Making the personal connection Not a thing. And I mean not a thing. While the room may have needed a little TLC (guests can be very hard on a room), my goodness. This stay will be a permanent family memory. THANK YOU! We will enthusiastically recommend this property.
They exceeded my expectations! This is definitely one of the bed hotels I have ever stayed at! Everything was perfect!!!
Staff is friendly and attentive. ELEVATORS are a disaster. I've stayed here twice in the last 6 months and the elevators don't work. Check out time is a DISASTER....20-30 minute waits for elevator. No turn down service the first night.
Staff and size of room Not enough light in dressing/closet area or magnifying mirror in bathroom. Bed too soft and too big.
The property is spectacular, but what sets it apart are the wonderful staff members there. Everyone from the doorman to the maid made me feel like I was am honored guest. Highly recommend this property!!! Not a thing!
The hotel staff was amazing! They upgraded our room to a suite and went above and beyond to exceed our expectations. I was very impressed! The room was beautiful, I can't wait to stay here again! No, we loved everything about this hotel!
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Free breakfast was served late. Requested 2 beds only got one.
Room comfort and amenities in the room. Water pressure/shower only no tub in room Only 2 elevators were working at one point which was awful but eventually repaired. Poor lighting near full length mirror near entry door. No light there to use mirror.
bourbon street, shopping, gambling, dinning no complaints
The rooms were large
The daily breakfast was well stocked and the hotel was clean. The water pressure in the shower was pretty poor I was staying near the top floor, so it is possible it is better on the lower floors. The elevators were poorly maintained and did not run very well. When I made my reservation over 3 months ago, I requested one king bed and when I checked in, they had no king beds available and we were given a room with 2 double beds. The walls are very thin and every morning we were woken up to our neighbors talking and getting ready for their day.
Great location and room was delightfully featured. The managers reception on Wednesday was a most welcome feed with drinks. It was a jolt in the wrong direction to have breakfast from stryrofoam bowls and plates with disposable cutlery. The food was good but it really dulled the otherwise upmarket feel of the establishment to be greeted with disposables though I guess it kept the price good.
Our room was great! It was huge, clean and very comfortable! Staff was very friendly! Would stay there again! Great access to the French quarter!
The hotel does not look that inviting from the outside but the interior of the hotel is very modern, clean and well maintained. The hotel requires guests to use their room key to get to their rooms for added security. The customer service is excellent! I would stay in a Hampton Inn Hotel again. There wasn't anything about this hotel I did not like.
Great location for Mardi Gras parade watching and partying on Bourbon St. Just blocks away from Canal St. and St. Charles street car lines. 10-15min walk to the French Quarter. The room and hotel was very clean and staff friendly. The free continental breakfast was good for saving a few bucks but it's not the best. Sofa sleeper was awful, mattress was very uncomfortable! King bed was nice and big but the mattress was nothing to brag about!
rooms were spacious and well designed clean facility close to attractions the floor we stayed at did have an odd smell but the room was okay
C'était près de chaque événement auquel j'assistais ce week-end là. Le personnel était très sympathique. Les formalités d'enregistrement et de départ était aussi super, aucune attente.
Hôtel ancien et agréable, proche du quartier français, parfais pour sortir le soir et pour faire du shopping. La piscine peu visitée est bien sympathique. Wifi payant, et à la journée : un peu cher pour faire quelques recherches touristiques !!!
Close to french quarter, river walk. Room was not cleaned during 3 night stay, even after request. Pool was closed. Bar closed early. Rude staff that was very unhelpful. Would not stay in an aloft again unless absolutely necessary.
Went to a Saints game, it was a great location and easy walk to the French Qtr. as well as the Superdome. Enjoyed the modern décor, lobby bar and pool table.
I loved how convenient of a location it was. I went with my fiancé and another couple and every night we went out, we walked back with no issues. The Rooms were cool and staff was nice. Our rooms never got cleaned but we did receive new towels. Our tv was messed up when we got there but the repair man came up within 30 min and fixed it. Some reviews made me hesitant to book aloft because they've had complaints of rude staff but from our experience with them, they were very helpful and greeted us as we walked in and out of the hotel. I don't have any real complaints other than prices of their "extra options." Parking was ridiculously overpriced so we just went right down the street and parked for $40 the whole weekend which is a bargain compared to what aloft was offering. Also the price for breakfast was also overrated for what they offer. If you want a good breakfast, I suggest finding a local place to try. Much cheaper, less basic. That being said, the negatives about this hotel are greatly outweighed by the positives. I will be looking To stay here again.
Brand new and very clean, pet friendly, spacious room and very nice design. Staff was very nice and friendly. Great overall.
J'ai apprécié la situation à deux pas du quartier français. I have enjoyed situation of this hotel near french quarter. La chambre pas faite tous les jours. The room have not been made every day. Le petit déjeuner n'en est pas un. The breakfast is not one.
staff members were very pleasant and accomidating rooms were dark and dreary. no opening windows.veiw of alley and hotel directly across were depressing.
Great location on the edge of the French Quarter. Was a little noisy, but that is expected due to the location. The layout and design of the room was great. I particularly liked the separate living room and bedroom.
The customer experience was wonderful,everyone was extremely helpful and very personal. Our flights were cancelled due to bad weather, Charmaine at the front desk made sure we were taken care of in a first class manner, I would highly recommend this hotel Nothing
Great location, staff super nice, very nice place to stay. Not even noisy unless the idiots on the motorcycles act up No
Great value for the price. Location, security, quietness, cleanliness and friendly staff was worth more than the much higher priced hotels nearby. Enjoyed the sundecks in the mornings and the kitchenette for the awesome French Quarter left overs. The layout of the hallways was a little confusing the first day but we figured it out quickly.
The room was gorgeous and spacious. The staff was friendly and helpful.
The amazing rooms, and the wonderfully sweet and amazing staff!!!! Definitely want to return one day!!! work there was a pool, but amazing place anyway
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Location, people were very nice, beautiful facility
Centrally located. Many amenities of home. Loud on weekend evenings/nights, but that is to be expected based on location.
La chambre, le lit Ils m'avaient confirmé, suite à ma demande, une chambre fumeur. Arrivée à l'hôtel, ils l'avaient louée ! a peine une excuse, personnel très peu aimable. De plus, beaucoup trop de monde dans cet hotel, c'est la panique !
Impeccable Le stationnement pour la nuit le prix de location est ridicule pour 40 $ la nuit
La chambre était très agréable, avec un lit confortable. Pratique pour se rendre dans le quartier français La vue n'était pas terrible. Toutes les prestations supplémentaires étaient chères tels que la connexion wi-fi, l' accès au club de remise en forme, le parking, etc.
The helped helped secure my motorcycle in a safe place during my stay. It meant a lot to me!
simply superb, nice visual, great staff, very comfortable, nearby the points of interest. ...and a great summer deal for the rooms nothing...but the parking was a bit awkward, even with the valet. but not terrible
Style romantique de l'hôtel. La piscine était sale. Gros travaux en face de l'hôtel et on n'était pas au courant ...
Le personnel était très très serviable. Le petit déjeuner était super. Le bar était bon ... pas trop de monde et boissons bien faites. tout était bon.
Le personnel était très sympathique et serviable. C'était la deuxième fois que nous allions dans cet hôtel et nous reviendrons sans doute sans hésiter.
L'emplacement était génial, le personnel extrêmement serviable, les chambres sont propres, confortables et bien décorées. J'y retournerais sans hésiter.
Son emplacement privilégié dans la plus belle rue du quartier français.Excellent confort et personnel attentioné. Petit déjeuners excellents.
Excellente prestation sur tous les plans à l'exception d'un seul point, la qualité de la literie dans notre chambre. Qualité de la literie médiocre et indigne de la classe de cet hotel..
Excellent service en chambre. Le bar Carousel c'était sympa. Il est situé dans un très bon emplacement. N/A
La grande taille de la chambre. Le luxe de la salle de bains. Les attentions quotidiennes du personnel (chocolats posés sur le lit le soir). La vue de la salle proche de la piscine. Une vue très laide de la fenêtre. Un accès à internet capricieux.
La piscine, la qualité des petits déjeuners, le cadre très feutré la disposition des chambres pour 4 personnes
sa situation, sa salle de gym et piscine sur le toit, bon petit dej buffet à ce tarif, un acces libre à internet avec un poste à disposition devrait être proposé!