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Tout était excellent, j'ai été dans une station plus chère qui offrait la même couette , je recommande vivement cet hôtel à tout le monde Tout était parfait
Le buffet du dîner était de première classe. Nous avons réservé seulement pour une nuit mais nous avons été très impressionnés par les jardins et le dîner. Notre chambre était trop froide même avec la clim éteinte. L'enregistrement ne s'est pas passé sans encombre, car nous avons réservé, et je croyais, payé, sur kayak juste 5 minutes avant le check-in. Néanmoins, à la réception il y a un gros retard dans le traitement de notre réservation. Ils nous ont fait payer à la réception, je vérifierai donc ma carte de crédit. C'était un très bel hôtel, bien que mon mari et moi n'aimions pas spécialement les complexes.
La piscine, l'air conditionné bar Les clients
Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food) Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Cuisine Sol autour de la piscine trés glissant ! Voyageurs individuels non recommandés car impossibilité de faire entrer un invité, pas de bonus track à espérer aux alentours...
l'ambiance et les animations démarchage dans l'hotel pour souscrire a leur programme de fidélisation
Excellentissime - l´hotel est magnifique avec acces direct sur la plage. Les chambres sont spacieuses, le personnel tres accueillant et serviable. Cet hotel a misé sur la qualité du service et ne lesine pas. Les serviettes de plage sont gratuitement fournies et changées tous les jours. L´accueil est tres chaleureux, ouvert 24/24. La seule chose a noter et ce n´est pas une critique, cet hotel est ideal pour les couples, tout est romantique. Pour les jeunes voulant faire la fete, il n´y a je crains pas assez de soirées.
Le personnel vous traite comme si vous faisiez partie de la famille. Le spa est fantastique
Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food. It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
I liked the beach near by. As well as the city and other turist atraction out of the hotel were close by Internet (wifi) was not included and to pay for the service was too expensive. I wished they would have charged me in dollars instead of pesos.
The pool and the beach were beautiful There was no variety in the food . The entertainment was mediocre. Expresso was only available after 10am which I find ridiculous since espresso is usually drank for breakfast. I've traveled to other resorts in that strip and I prefer Barcelo which is next to Grand Paradise . The front desk receptionists are very rude.
Staff, location, breakfast by the beach Only their local low grade alcohol was included/one restaurant needed an appointment and the other you had to pay for
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.
It was so nice to have everything pre-paid and to enjoy doing or eating whatever we wanted whenever we wanted. The Beach was lovely. The pool clean and beautiful. The room was quaint and the balconey a major plus!! Staff was often unavailable and unhelpful. When trying to plan our arrival, we emailed asking about taxi services available and got no response. We finally called twice and were told they didn't provide any taxi service and that we should get a cab for $15 from the airport. When we arrived we were surprised to find a sign with our name on it and transportation waiting for ur...they picked us up in a BUS (for two of us!) . We thought it was great luck...and then the next day told us they were charging us $60 for it! Over three times what they quotd to us before. It was a major issue - the whole situation was due to a miscommunication among their staff and job division there.
The staff was great! Loved the shows! Need to try to make an actual piña colada, it was like water!!
Aftershow and environment Took too long to check in
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.
J'ai trouvé que la nourriture était très bien, j'ai aimé le fait que le personnel était vraiment très sympa et serviable et dynamique mon endroit préféré était la plage privée dans le salon. J'ai trouvé que les chambres avaient besoin d'être refaites
Ils ont une belle piscine La nourriture n'était pas terrible
Personnel Les chambres sont un peu vieillottes
Il n'y a rien Tout
The setting where the resort is and the beach is beautiful. The food was pretty good most of the time and the staff was very friendly. I had two rooms. One was way more dated than the picture online. The difference between the two rooms was pretty bad. One was just ok, while the other was a decade behind the other.
The staff was very courteous and accommodating. As soon as I got there I was told I would not be staying at the crown residence. Instead I was moved to the tropical garden area and was told it was an upgrade, which it wasn't. It was actually a downgrade.I was never told the exact reason for the move.
rien personnel pas qualifie, pas a l'ecoute, nul.nouriture horrible, a rendre malade.chambres petite (pourtant le choix c'est porte pour une chambre suite luxe).piscine horible,sale.plage pris a l'assaut par les vendeurs de bijoux, les masseurs ou encore les faiseur de tresse...surtout a eviter.Apres avoir voyager a travers toutes l'ile en passant par une dizaine d'hotel c'est l'hotel le pire de toute la republique dominicaine surtout a eviter choisir un hotel plus du cote de sosua.
The beach was ok I booked it online and have stayed at puerto Plata about 6 times at different all inclusive resorts with never a problem booking. I booked this stay only to arrive to find the front desk guy saying I booked the room only without food. I said no because it said all inclusive, I never saw a tab or anything, then the guy said for the food it would be $40 US dollars per person per night. This was not what I booked and was not going to pay the $40 per person per night, hell the room was only $222 for both nights, we had 4 people that would put the food at $320. Hell you can get food just in the town for only $200 peso. Not what I signed up for and was very disappointed