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Le petit déjeuner offert Le excessivement chers room service
Un bain à remous, le petit déjeuner est gratuit, les chambres sont spacieuses. lente et peu fiable, en particulier pendant le week-end animé.
Propre et sympa. J'ai été impressionné par le service et les gens Il n'y a rien. Ils ont fait un excellent travail !
Grâce au personnel Les chambres sont de petite taille, mais avec une cheminée et d'un pont ont compensé pour la taille de la chambre.
J'ai adoré être si près de la plage ! Nous y sommes allés en semaine et avions plus ou moins la plage pour nous tous seuls ! Les chambres étaient agréables. Le personnel était super ! La seule chose que je n'ai pas aimée, c'était l'odeur du savon, du shampoing, etc. sont fournis. Ils avaient une étrange odeur médicinale.
Il est très bien situé, juste sur la plage. La vue est super. L'hôtel est très central. Très bon rapport qualité/prix.
The location Parking was not included in the price. It usually is.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
All was perfect Except the restaurant
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
J'ai adoré cet endroit Un peu cher.
le personnel était super. L'emplacement est fantastique rempli de fumée... vraiment intolérable. Le casino et les chambres.
Situé en pleine nature ! Sur les pistes de ski. Super buffet diner pas cher dans l'hotel voisin --> Harras'h
La vue, à une courte distance à pied de la ville, chambre magnifique. Nous reviendrons à coup sûr :)
La propreté et la gentillesse du personnel de l'hôtel
Trop nombreuses ventilées ascenseurs
grande chambre avec salle de bain en deux parties, plus salle bain/douche séparés : vraimment bonnes prestations. vue sur le lac selon emplacement évidemment. internet non compris c'est pas normal pour le prix, et pas de petit déjeuner ; par contre un des resto en fait à prix "raisonnable" sinon pour "lunch et dinner" exorbitant, ne parlons pas des prix du "hard rock café" et du "steack house" à 75 dollars l'entrecôte...
A proximité de concert. Super chambre avec une vue sur le lac Tahoe. Il y a un Starbucks bien situés proche les ascenseurs. Le lit n'était pas très confortable. Nous avons séjourné en face de Harrah's last time et le lit était imbattable. Cependant, nous avons beaucoup aimé la chambre bien mieux à Harvey's.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
Les chambres sont très confortables et propres.
L'emplacement est très pratique, restaurant et bar sportif juste à côté. Ça semblait un peu cher, et puis j'ai comparé à d'autres établissements. La salle de bain et la chambre avaient l'air d'avoir été récemment rénovées. Mauvaise isolation sonore. Le bruit dans les couloirs étaient facilement remarquable.
Oyster Bar Piscine fermée
L'hôtel s'est bien passé. Le personnel était très sympathique. La nourriture était correcte. Les formalités d'arrivée ont pris à long. Salle de bains et la chambre aurait besoin d'être rénové.
Equipements bas de gamme et hôtel sale. C'est une façade. Et il faisait beaucoup trop chaud dans l'hôtel
Il y avait 12 personnes devant nous dans la queue. Nous avons attendu pendant une heure et demie dans cette courte file d'attente. Je ne comprends pas pourquoi ????
Très bien situé J'ai été réveillé vers 7 heures. Les murs sont très fins
L'hôtel était proche de la ville Le personnel de la réception était super Petites salles de bains des chambres Le service dans les restaurants était de piètre qualité
C'était assez bruyant et le service clientèle n'était pas très aimable
J'y retournerais bien ! Le service voiturier était très serviable et la chambre était très confortable. Super lits! Merveilleux endroit où séjourner.
Le prix était raisonnable et le service de bonne qualité Certaines zones n'étaient pas très propre (comme l'ascenseur du parking)
Un parking couvert. Il n'y a pas de piscine intérieure. Pas de jacuzzi. Pas de sauna. Les ascenseurs sont lents. Les chambres sont petites et la salle de bain était très basique. De chose auxquelles on peut attendre d'un motel 6.
Le hall sentait toujours bon. Le personnel était sympathique et efficace L'intérieur n'a rien pour les enfants. Le parc de stationnement ascenseurs étaient sales
A facturé deux fois pour la chambre. Il y avait de rapport, la fraude de cartes de crédit.
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
Pas terrible l'enregistrement à l'hôtel. Il n'y a pas eu gratuitement.
Hotel très bien situé,avec vue des chambres sur le lac.Dépaysement extraordinaire.
Chambre de bonne taille très beau et confortable Je le recommande à tout le monde Bon jeu d'argent, nourriture et bon rapport qualité/prix
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
It had a nice cabin feel to it while being far from rustic
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Il y avait un spa, une piscine et un sauna C'est bien situé. La chambre était propre et agréable. A notre arrivée, la chambre était froide, le chauffage et le réfrigérateur étaient en panne. Après une heure, ils nous en ont fait changer de chambre.
Sympathique et familial 1992
J'étais inquiet que la douche et le bain à remous dans la chambre soient vieux ou sales, mais c'était en fait très luxueux, propre et chaud. Les deux pommeaux de douche nous ont permis de rester au chaud pendant la douche, puis nous sommes allés dans le bain à remous. Exactement ce dont avions besoinaprès une journée à la montagne. J'ai aussi adoré la télé qui était sur un plateau pivotant et que nous avons donc pu regarder depuis notre lit, ou depuis le bain à remous. Le lit king size était propre et les oreillers étaient très bien. J'y retournerai, c'est sûr.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
Great location, great stay Just could of used a microwave
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Location, breakfast Small room
Free breakfast Backed up tub drain
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
Location Dirty rooms, roches , and dirty pillows
Free bike rentals was awesome. Toiletries included Advil and toothpaste. Themed rooms are a nice touch. Microwave, mini-fridge, and Keurig were convenient. Great deal for being so close to everything.
Such a cute little place! Great location, friendly & helpful staff. Easiest reservation/check in/check out ever!
Staff were very helpful. Room was clean and quiet. Located within walking distance to the shore. Nice that they provide bicycles to use. Free internet. Room was a bit dark for my taste.
Great room, quite out of the way and quiet, good facilities. Location would be awesome in winter. Free valet parking. We saw a bear! Could have done with a proper restaurant on site though the pub was okay. Might be a bit far away from the water in summer. A loud noise kept me awake all night one night, and a late arrival coach party kept my wife awake the night before. The hot tub was huge but the water was not warm enough and it was noisy. The decor in the rooms had obviously been done recently but was pretty 90's
We love Tahoe Seasons and will only stay there when visiting Tahoe.
Staff nice rooms set up very well microwave fridge two televisions Not near lake like advertised, only has valet parking, hit up by timeshare salesman as soon as we checked in
A bit dated but the jacuzzi tub is huge, extremely warm and genuinely friendly staff, gorgeous setting and really good breakfast at the cafe. A perfect romantic retreat.
I liked the location and the view. I was pleasantly surprised when I got to the room. Very comfortable. Nothing
the Maid service was excellent, same with Valet and Bell service the restaurant service was TERRIBLE, and the hotel staff claimed they had nothing to do with the resturaunt. Well …. the only people eating there were from the hotel, and it took over an hour to get yogurt & fruit. Others told me it took 2 hrs when they weren't that busy. This is the only reason we would not return to this hotel. Nearest other restaurants are 1.5 miles down the hill.
2 plasma screen TV's, large jacuzi, kitchenette, ski storage area. The place is very clean and spacious. Location is fantastic - just 5 mins walk to the Heavenly ski gondola. Kitchenette is not stocked with utensils.
Location was off the beaten path away from most traffic in Tahoe. More not to like than Iike. The room was oddly designed, step up to bath room, then step down to master. It had a whirlpool tub, but the shower was in the tub! You had to climb into the tub to take a shower. The toilet room was tiny, and all the bath towels were stored in the toilet room over the toilet, not out in the bath by the sink and shower/tub. Worst thing was a vent in the master that kept howling all night long. No way to shut it off, not part of the AC but some part of the hotel vent system. I would not stay here again, ever.
Emplacement parfait et tous les équipements étaient super !
C'est un hôtel parfait pour une escapade d'hiver. Cheminées dans toutes les chambres, un sauna, un bain à remous. J'ai bien l'intention de revenir ! Court trajet vers heavenly et state line en uber ou taxi.