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Le petit déjeuner offert Le excessivement chers room service
Un bain à remous, le petit déjeuner est gratuit, les chambres sont spacieuses. lente et peu fiable, en particulier pendant le week-end animé.
Propre et sympa. J'ai été impressionné par le service et les gens Il n'y a rien. Ils ont fait un excellent travail !
Grâce au personnel Les chambres sont de petite taille, mais avec une cheminée et d'un pont ont compensé pour la taille de la chambre.
Il est très bien situé, juste sur la plage. La vue est super. L'hôtel est très central. Très bon rapport qualité/prix.
J'ai adoré être si près de la plage ! Nous y sommes allés en semaine et avions plus ou moins la plage pour nous tous seuls ! Les chambres étaient agréables. Le personnel était super ! La seule chose que je n'ai pas aimée, c'était l'odeur du savon, du shampoing, etc. sont fournis. Ils avaient une étrange odeur médicinale.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
All was perfect Except the restaurant
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
le personnel était super. L'emplacement est fantastique rempli de fumée... vraiment intolérable. Le casino et les chambres.
La vue, à une courte distance à pied de la ville, chambre magnifique. Nous reviendrons à coup sûr :)
Trop nombreuses ventilées ascenseurs
Situé en pleine nature ! Sur les pistes de ski. Super buffet diner pas cher dans l'hotel voisin --> Harras'h
A proximité de concert. Super chambre avec une vue sur le lac Tahoe. Il y a un Starbucks bien situés proche les ascenseurs. Le lit n'était pas très confortable. Nous avons séjourné en face de Harrah's last time et le lit était imbattable. Cependant, nous avons beaucoup aimé la chambre bien mieux à Harvey's.
grande chambre avec salle de bain en deux parties, plus salle bain/douche séparés : vraimment bonnes prestations. vue sur le lac selon emplacement évidemment. internet non compris c'est pas normal pour le prix, et pas de petit déjeuner ; par contre un des resto en fait à prix "raisonnable" sinon pour "lunch et dinner" exorbitant, ne parlons pas des prix du "hard rock café" et du "steack house" à 75 dollars l'entrecôte...
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
It had a nice cabin feel to it while being far from rustic
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Oyster Bar Piscine fermée
C'était assez bruyant et le service clientèle n'était pas très aimable
L'hôtel s'est bien passé. Le personnel était très sympathique. La nourriture était correcte. Les formalités d'arrivée ont pris à long. Salle de bains et la chambre aurait besoin d'être rénové.
Un parking couvert. Il n'y a pas de piscine intérieure. Pas de jacuzzi. Pas de sauna. Les ascenseurs sont lents. Les chambres sont petites et la salle de bain était très basique. De chose auxquelles on peut attendre d'un motel 6.
Il y avait 12 personnes devant nous dans la queue. Nous avons attendu pendant une heure et demie dans cette courte file d'attente. Je ne comprends pas pourquoi ????
J'y retournerais bien ! Le service voiturier était très serviable et la chambre était très confortable. Super lits! Merveilleux endroit où séjourner.
L'hôtel était proche de la ville Le personnel de la réception était super Petites salles de bains des chambres Le service dans les restaurants était de piètre qualité
Hotel très bien situé,avec vue des chambres sur le lac.Dépaysement extraordinaire.
Chambre de bonne taille très beau et confortable Je le recommande à tout le monde Bon jeu d'argent, nourriture et bon rapport qualité/prix
Sympathique et familial 1992
Il y avait un spa, une piscine et un sauna C'est bien situé. La chambre était propre et agréable. A notre arrivée, la chambre était froide, le chauffage et le réfrigérateur étaient en panne. Après une heure, ils nous en ont fait changer de chambre.
Très bon rapport qualité/prix wifi capricieux, vue de la chambre sur parking
L'originalité de cet éco-hôtel, la gentillesse du personnel et le prix très correct. La situation tout près des restaurants et du lake Tahoe Le réseau wifi est proposé gratuitement, mais très difficile voir impossible de se connecter. L'eau du spa est brulante.
Chambres très propres, bonne situation, parking gratuit, piscine agréable, accès au lac pas trop loin pas de petit déjeuner ni de restaurant dans l'hotel même pas de micro ondes donc pas de possibilité de se réchauffer qqch... donc les repas reviennent vite très cher à 4 au resto!
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
The views, locations, the rooms and some staff members. Check in too late and check out too early.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
I don't like this place too much.just stay one night.
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site