The hotel is perfectly situated near the highway so that it's easy to travel east or west. Close to forest park. Friendly staff. My daughter's loved the pool.
Loved the included big breakfast and the 5:30 "kickback" (basically, happy hour with free drinks and appetizers). Very friendly, helpful staff. Secure parking garage.
The hotel staff was professional, helpful, and friendly. The amenities were very good.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Very polite and accommodating staff. High quality rooms and food breakfast
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
Location is good. Pool hours!
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
The lady at front desk was phenomenal
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
Food, location, and atmosphereven were all 5 stars!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
Nous n'avons pas eu besoin de prendre la voiture pour faire quoi que ce soit. On peut aller à pied au casino, aux restaurants et au match de football. Le personnel n'était pas très serviable. On ne pouvait pas utiliser le réfrigérateur dans la chambre parce qu'ils l'ont rempli avec des boissons.
Le personnel avait peur et serviable.
Great view of the stadium! Breakfast buffet was delicious! East tower elevators had long wait time.
Location and roof top bar. Didnt have hot tub working at pool. Pricry.
The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.
Our room was small but comfortable. Staff was very friendly and helpful. The view was great--we overlooked Busch Stadium. The location was also perfect for walking around downtown St. Louis. For a really spectacular view, head to 360, but be forewarned, you can't get there without the assistance of staff. We tried and wandered aimlessly. We did not utilize the gym or pool, but they looked nice. The shower was awful. When going away for whatever reason or for however long, it is imperative to have a decent shower. Our hotel shower had low pressure, a weak stream, and we didn't feel clean afterwards. When we got home, the first thing we did was take a nice hot shower. r The hotel seems to have updated everything but the rooms. The Market Bistro was very pleasant; all staff was more than friendly and accommodating. There wasn't a bartender behind the lobby bar, so we couldn't just grab a quick drink there; we'd have to go into the Market Bistro. Also, if you need anything such as deodorant, a toothbrush, or a nail clipper, you won't be able to get these in the gift shop. Slim pickings down there. We left for all of our meals, cocktails, and any forgotten items.
Location only good thing Parking not included and rooms smelled weird and some of staff were very rude! Not worth the price we paid!
Room 1230 has a wonderful view of Busch stadium. Terrible pillows. The staff had issues with our reservation. They had a notation in computer to charge the room to an AmEX. We don't have an AmEX. The room was overpriced.
Elevators are horrible in the east tower 1 is only used for the bar on the roof..it took us 20 minutes to get an elevator from our room on the 9th floor to the lobby because the elevators available to guests staying at the hotelweree full everytime
The rooftop bar was amazing! Everything was great!
Very friendly staff
So close to everything downtown, but the hotel is also very nice--they are not trading a nice place to stay for just the location. And the place was very popular, people enjoying the lobby and going up to rooftop bar, even though the Cardinals were out of town.
The staff were very friendly and helpful...loved the views from my room and the bed was extremely comfy
Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.
friendly staff, convenient services.
The location was very near the hospital. I had one of the newly renovated/decorated rooms. The poolside restaurant was very nice in the evenings. I will stay here again during my next visit.
Everything. Very nice place to stay. Parking garage technology malfunction detained us and a couple other guests for about 1/2 hour.
I love the Art Deco building. The rooms are comfortable. It's location near restaurants, bars and the park is terrific. Our room was quiet dispite the the festivities going on in the hotel.
Has a cinema inside, nice pool, and good location if you want to have some nice bars and restaurants to go to Beds are extremely uncomfortable. Room was given to us with a king when a queen was requested Room keys rarely work after the first time especially in the self park garage Rooms are in general pretty old and outdated, hence the uncomfortable beds
Location, facilities and architecture were excellent. Room was a bit dated.
The hotel is beautiful, with a real air of luxury. At a very affordable price too. However I ate here and will not be repeating the experience. The food was so bland it was like eating cardboard. My guest had a different dish and had the same opinion. It was the most bizarre dining experience I have ever had. It looked appetizing but tasted of nothing. I would also like to comment that although luxurious the hotel is rather stingy, you have to pay for wifi and the business centre. The 20% room service charge was excessive. Poor tv channels too. I'd still come back though as such a gorgeous place in a fabulous location.
Location, decor, facilities. The outdoor pool is great. One of St. Louis's classic hotels that has more than maintained its beauty and panache.
The staff were able to accommodate every request. Our club level suite was well-appointed and comfortable. The club lounge concierges were all very attentive and courteous. Front desk staff was the same. The fitness center, Sante, is an actual fitness club to which hotel guests have access. This club had top-notch equipment and facilities, making this the best hotel gym I've ever experienced. I will stay here again for the gym alone. An excellent experience overall, and we are looking forward to our next visit. Like a lot of hotels, the sink and bathtub drained very slowly.
The Cheshire is a quirky British castle and authors based 'Lodge". Each room is named for an author and has a copy of one of the writer's works with a bio bookmark for each guest. (I have, over the years, enjoyed Auden & Isherwood, and now Laurence Sterne.) The windows on each floor and in each room are leaded pale colored diamonds. The reception area boasts heavy wooden furniture, a bear, and "Oriental" rugs over tile. The front desk and bar staff are superb! Nice pleasant people. The pool area is inviting even in non-swim weather, with standing heaters and a firepit. Too much fun, and reasonably quiet for a full hotel. Guest with relatives in lounge area espousing ethnic and religious prejudices (?!) loud enough for others, including me, at separate tables to show surprise. Not a common experience at The Lodge!
Fun and charming theme, great location, and excellent staff!
We loved getting to stay somewhere that was pretty much rich in the middle of everywhere we wanted to go and see, but avoid the mass traffic of the city. This was our second time to St. Louis together and we definitely can't wait to make it back out to The Cheshire. It was everything we were looking for in a hotel. Plus the continental breakfast may have been small, but the quality made up for the quantity by far.
Noisy AC which had to be reset to work dirty shower walls, musty smell. Modest breakfast, but fresh and delicious. Accommodating staff and unparalleled decor. Overall, too expensive.
The woman at the front desk was very friendly and helpful. I room was very spacious. When I got there on Saturday afternoon there was a pizza box outside one of the rooms in my hallway and when we left Sunday afternoon it was still there. They should not have left stuff out in the general areas where anyone passing by could see.
I enjoyed everything To much chlorine in the pool couldn't enjoy swimming.
Location, friendly staff and price
Everything was just as advertised. Not one thing less nor one thing more It's quite away from downtown but not too far and the staff was polite but not that helpful
Most of the staff were outstanding in all areas. The chef (Fernanda) cooked like a dream. Desk staff were extremely helpful and tried to meet all my needs. Even took pictures for me. Would recommend to anyone. Location undeveloped but liked that actually. Only a few minutes to most things. Easy access and location for freeways. Kitchen staff seemed unappreciated and stressed but might also account for excellent service. Only thing that was a pain was that I had to check in and out a few times because of the way booking.com reserved the rooms to get the best rates. Need to work with Hilton so that doesn't have to happen, I would think. Especially if you send them a high volume of business.
It was bright, spacious, clean and had good quality amenities. NA
Perfect location, front desk clerk cj was very accomodating. I appreciated the directions. The room was great with the newer indemities flat screen walk in shower etc... The breakfast area seemed nice but only had coffee to go Thank-you Rodney
good location and easy access to intestate highways; parking was convenient; easy checkout
The room was large and well appointed, furniture was comfortable, bed was great. It was close to the airport, which suited us. I would stay again Nothing really
Location is not in the best area. Problem with staff checking in, which the staff told us they were overbooked and the room we had already bought was booked. Tried telling us a non-smoking room was unavailable and had us check to see how bad a smoking room smelled, which did indeed smell like smoke terribly. They then found a non-smoking room that was larger and told us we had to pay an upcharge for it. We refused and told them that we will get the room we paid for, or an upgrade for free or we will cancel the reservations. Thirty minutes later we checked into the room we paid for orignally and it worked out fine.
The front desk clerk was very nice and warned us not to try to walk around outside,, not even in the day time The area is dirty, scrap yard and old businesses is your view. Watched police chase people off all night out window. Carpet was so disgusting it looked like someone had been murdered on the 3 floor hallway and didn't attempt to clean it up. Carpet in room was so filthy couldn't walk without having shoes on. Front desk clerk told us not to leave facility on foot, not even in day time. This was the most dirtiest place I have ever stayed.
Absolutely horrible. We checked in on Saturday evening late and I had a conference starting next morning. We get to room and was advertised to have a queen bed, what we get is a full and a room that is so hot it was ridiculous so we go ask about the bed and get moved. We spend the night and r up and out the door by 7. The continental breakfast is cereal and toast, a joke.. Gone all day and notice I have bites on my arms and legs, back to hotel after my conference and look. What do I find but, BED BUGS!!! Go complain, show her photos and ask for refund, she tells me ppl bring her pics on there phone and they aren't from her hotel. Insist she go look, so she sends staff. Of coarse they say there are no bugs, so I ask her to let me show her. Guess what she saw the bugs when I pointed them out... Wouldn't refund for the night I spent getting bit in the nasty place:( don't go here, her maintenance staff said "I'll kill these and it will be okay." Really that's not how bed bugs work!!!
Staff was friendly and it was really accessible to downtown area, especially for the cost Shady area of town.
Close to stadiums Not in a very good neighborhood. Horrible smell. Stains all over the carpets. Toilet leaked. Shower head cracked & leaking. Definitely a " last resort " option.
We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely. There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
Across the street from airport Superb shuttle service no matter what time of day Fresh, clean, sharp rooms Very good breakfast buffet No negatives
The hotel was clean, tidy and the room was perfect for a one night stay. Well organised shuttle service tot he airport. Free popcorn and soda for guests up to 10pm! No restaurant however and the Italian restaurant next door served the most awful pizza we have ever experienced!
Cleanliness; food. Security staff.
The hotel is connected to the hospitals, right by Forest Park Museums, unique restaurants. We were on a renovated floor, new subway tile, carpet, furnishings. Some floors are not completed but underway. The staff was very friendly and helpful. Free breakfast has hot food. We could see downtown and the gateway arch from the hall window outside or room on the 7th floor. Wish it had a pool/ hot tub, but does have a nice fitness room. Parking is $7 per day, but there is very little free parking in this area.
staff was nice seriously out-dated, no bar/restaurant. ceiling in bathroom had clearly had a leak, awnings torn outside.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff were great and very helpful. The hotel itself was terrible. The tv's did not work properly, the lamp was coming apart, the original room I was offered was dark and uncomfortable, the thermostats were not working properly, the window chade Many things did not work properly as stated above.
Hotel smelled awful Bad spot nothing to do and the hotel is definitely not a 4star it is very outdated
It was listed as 4 stars and showed it had restaurant and bar. It ha neither and no valet service for parking cars. THIS IS NOT A 4 STAR HOTEL!!! breakfast was lame. The laid out some bagels and English muffins and called it a continental brkf
The hotel was within walking distance to Busch Stadium. No.
The staff was very friendly and helpful! This hotel did not have a laundry room for guests.
This guest did not leave comments about this hotel.
Nothing Staff was very unhelpful, parking was horrible, rooms were old & dingy
Nothing Room, no a/c, room was dirty
Very nice hotel safe area. Staff was very frigidly and courteous. Room was very nice