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La chambre était propre et le personnel était poli . J'ai appelé la réception lorsque je suis arrivé à l'aéroport; cependant, ils m'ont dit que le chauffeur serait bientôt là, mais il nous a fallu attendre 45 minutes dans le froid. J'ai dû appeler la réception à plusieurs reprises - la dame de la réception a dit que le chauffeur était allé chercher certaines personnes et était revenu. J'ai dû lui expliquer qu'il a négligé de venir me chercher, et que j'ai attendu dans le froid. Aussi, le centre d'affaires n'était ps connecté à internet, je n'ai donc pas pu imprimer ma carte d'embarquement, et la cafetière dans la chambre était cassée.
La chambre était assez grande pour un séjour en famille. La porte de la douche ne fermait pas, et il nous a fallu des heures pour réparer le problème. Quand on tirait la chasse, l'eau gicle partout.
Pas de wi fi gratuit
Près de l'aéroport. Une navette passe toutes les 30 min Rien. Un prix très raisonnable pour une nuit pour une halte à Washington
Le confort. Le plateau repas amené dans ma chambre n'était pas bon (pâtes beaucoup trop épicées et quantité de viande insuffisante).
Personnel sympathique et serviable . Il y a le wi-fi gratuit. La construction (clôture) à l'entrée. Le wi-fi est un peu lent.
Que demander de plus ? Tout était génial ! Dois-je en dire plus ... La nourriture au restaurant de l'hôtel était fraîche et bien assaisonnée, j'en voulais plus. Un peu cher mais ça vaut vraiment le coup. Le personnel était plus que serviable et nous a accordé un vrai service à la clientèle. La clim ne fonctionnait pas et je l'ai dit à l'un des membres du personnel, et ils nous ont fait changer de chambre ce qui était un soulagement parce qu'il faisait froid. La chambre était petite mais pas trop petite. La propreté était parfaite et il y avait tout fourni. Plus qu'heureux et c'était le meilleur hôtel de ma vie. Le wifi ne marchait pas, est-il possible de le réparer? Et les oreillers. Les oreillers ne sont pas vraiment bons. Je n'ai pas passé une bonne nuit à cause des oreillers. J'ai maintenant une vraiment mauvaise douleur dans le cou. Veuillez remplacer les oreillers. C'est tout :)
nice clean room and facilities. All staff (minus the Manager) were friendly and helpful. I reserved a room rate with breakfast included, however the Manager Mr. Mac Proctor would not honor this and required me to pay for a $12/day breakfast. This was unacceptable.
Very comfortable and convenient especially for a brief stop over between the connecting flights. I will come back again if I need this kind of service. none
The Shutter Bus driver threw my luggages into the storgebox with careless. But, front desk staff has sort of knowleadge and realize what my mother country's status...No matter he is really care or just being polite, that is made me feel touch.
Handy for the airport, comfortable and clean. Staff in restaurant inattentive and very slow with all aspects of the food order - very poor service, therefore no gratuity given.
Beds were great as was the artwork in the newly renovated rooms. Hotel staff was very welcoming and helpful. The breakfast buffet was good. Location to the airport is great. The restaurant (O'Mallory's) was crowded and understaffed. We were two adults and a child, chose to sit outside because of the Pub atmosphere. We arrived at 6:15, it took 20 min for drinks. Had to ask for the meal to be take out at 8:00. Finally got out at 8:30. The room was narrow and only had a desk like table with desk chair. Ate on the floor. Also only 3 towels and 2 wash clothes.
Breakfast was great , pool and hot tub were great . Housekeeping was very good as well , overall enjog the whole stay .
For the value of our room, this was by far the best hotel we've stayed in. The rooms we very nicely updated and the hotel as a whole was in fantastic shape. The staff was accompanying and the included breakfast was a great selection. If and when we stay in VA again, this will be our top choice!
Always have a friendly face at check in, never any issues staying here. By far the most up to date and most comfortable rooms in this price range in the area.
Shuttle service was prompt; room was large; staff was friendly.
Price, facility staff very pleasant and helpful timely shuttle Would have been nice to have restaurant open. Arrived late and had to get food from vending machine, although staff indicated call out for order in possible. Being late, did not try that.
Everything. By the way, the category, "Overall" should be 5 stars, not one star but I wasn't able to change it.
The welcome cookie is a nice touch ...
The bed was the most comfortable bed I've ever slept on. And there wasn't any tight bathtub to shower in, instead had a full walk in shower. No complimentary breakfast, even something small line bagels and fruit. The fan in the bathroom did not turn off and was very loud (especially with the bathroom's echo). It would have been nice for the shower to have a bench, which would have put it over the top.
The fact that we had 3 full beds with the pull-out couch. There were pieces of old cereal on my daughters box spring and cereal and candy on the floor all along the base boards between the beds and the bottom of our comforters. Clearly, the room wasn't cleaned properly or vacuumed. There were also makeup stains all over my daughters linens. At least we can hope it was JUST makeup and not some bodily secretion. It was very late before we discovered these things and one of my girls was already asleep, otherwise I would have demanded another room immediately. When I complained the next morning upon checkout, the staff member was very dismissive, said she would notify housekeeping and that nothing could be done to compensate me because I didn't conplain...at 1 am in the morning when I noticed it. We were exhausted and and had already unpacked everything. She was rude and customer service left EVERYTHING to be desired. It's unfortunate because I travel there 1-2x a month and would have stayed there otherwise. Do NOT book this hotel. Scratched all night afraid that maybe my sheets hadn't been changed either!!! Terrible experience.
Great hotel, good price, breakfast included (excellent made-to-order omelet!) ice machine wasn't working on 4th and 3rd floors
After I got to the hotel with a mixed up reservation the staff were quite helpful and incredibly friendly. The place itself is well modeled with a Starbucks in the lobby and an outdoor fireplace! The location is close to several stores and a mall, and there's a shuttle service. There was an issue with my key card to get into the pool and a few of the doors leading into the hotel. They replaced the key card, though
Good price, nice staff and very good wifi for free Located far from the city life, more suited for employees of companies in the area.
Large room with full kitchen and dishes. (Stove, full sized fridge, microwave, and dish washer) The staff was super friendly and helpful. Free breakfast until 9am every day (I never made it to breakfast so I can't review it). They also bake chocolate chip cookies every afternoon for guests. Every half hour there is a free shuttle to the airport where you can catch a bus to take you to the sites of DC if you don't want to drive downtown. Free wifi in all rooms and 2 computers in the lobby for guests to use.There is also a laundry room and they sell detergent and dryer sheets on site.
I liked the location, and the suite was very nice.
The staff, the location, and the hotel itself on a whole was amazing. Clean, and safe. I loved everything about this place.
Full kitchen with all the pots and pans you need. Pull out sofa was great for our 6 year old. The entire building was immaculate. The room was cozy, we used it as a quick stop for 2 nights on a road trip, didn't expect such a fantastic place! Only thing that would make this place perfect would be a pool. Otherwise, no complaints!!!
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around ...
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
Bel hôtel calme situé près de l'aéroport. Bien et pas cher. Le petit déjeuner est gratuit, mais n'y a pas de bacon. Il suffit d'aller au bon vieux buffet de campagne j'imagine ?
Le bâtiment était très propre, le personnel est très gentil. L'emplacement près de l'aéroport était super. J'ai été un peu déçu par la piscine. La photo sur le site internet fait penser qu'il y a un bain à remous près de la piscine, ce qui n'est pas le cas. Je n'ai pas lu les informations, alors peut-être que c'était indiqué sans bain à remous, mais les photos donnait l'impression qu'il y en avait un. La piscine était propre, mais il faisait terriblement chaud dans la chambre, alors que l'eau de la piscine semblait assez fraîche.