Que demander de plus ? Tout était génial ! Dois-je en dire plus ... La nourriture au restaurant de l'hôtel était fraîche et bien assaisonnée, j'en voulais plus. Un peu cher mais ça vaut vraiment le coup. Le personnel était plus que serviable et nous a accordé un vrai service à la clientèle. La clim ne fonctionnait pas et je l'ai dit à l'un des membres du personnel, et ils nous ont fait changer de chambre ce qui était un soulagement parce qu'il faisait froid. La chambre était petite mais pas trop petite. La propreté était parfaite et il y avait tout fourni. Plus qu'heureux et c'était le meilleur hôtel de ma vie. Le wifi ne marchait pas, est-il possible de le réparer? Et les oreillers. Les oreillers ne sont pas vraiment bons. Je n'ai pas passé une bonne nuit à cause des oreillers. J'ai maintenant une vraiment mauvaise douleur dans le cou. Veuillez remplacer les oreillers. C'est tout :)
Hotel proche de l'aéroport, calme et bien insonorisé. Petit déjeuner et connexion internet gratuite avec la chambre.
A changé de nom entre notre resa et notre arrivée On a été obligé d'appeler la navette aeroport et de l'attendre longuement
Navette très efficace, gentillesse du personnel, prix
Un accueil chaleureux à la réception + une lettre de bienvenue dans la chambre. Un lit très propre et confortable avec de nombreux oreillers. Une salle de bains agréable. Navette absente à la sortie de l'aéroport et, lors de son arrivée, mauvaise identification de cette navette (nom de l'hôtel discret sur la navette et risque de confusion avec un autre hôtel au nom similaire). Des nuisances sonores dans le couloir le matin. Petit déjeuner très moyen.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
The room was right where I park It didn't have the walk in shower that was described to me
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
Staff was friendly and able to assist with any issues I had while staying there. Location was convenient and the price was decent. Rooms were clean but very dated. The door didn't seem to seal up properly in frame allowing quite a bit of noise into the room.
excellent breakfast and service was very good
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Price, facility staff very pleasant and helpful timely shuttle Would have been nice to have restaurant open. Arrived late and had to get food from vending machine, although staff indicated call out for order in possible. Being late, did not try that.
Shuttle service was prompt; room was large; staff was friendly.
Breakfast was great , pool and hot tub were great . Housekeeping was very good as well , overall enjog the whole stay .
For the value of our room, this was by far the best hotel we've stayed in. The rooms we very nicely updated and the hotel as a whole was in fantastic shape. The staff was accompanying and the included breakfast was a great selection. If and when we stay in VA again, this will be our top choice!
La chambre était assez grande pour un séjour en famille. La porte de la douche ne fermait pas, et il nous a fallu des heures pour réparer le problème. Quand on tirait la chasse, l'eau gicle partout.
Pas de wi fi gratuit
Le confort. Le plateau repas amené dans ma chambre n'était pas bon (pâtes beaucoup trop épicées et quantité de viande insuffisante).
Personnel sympathique et serviable . Il y a le wi-fi gratuit. La construction (clôture) à l'entrée. Le wi-fi est un peu lent.
Près de l'aéroport. Une navette passe toutes les 30 min Rien. Un prix très raisonnable pour une nuit pour une halte à Washington
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around ...
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
Le bâtiment était très propre, le personnel est très gentil. L'emplacement près de l'aéroport était super. J'ai été un peu déçu par la piscine. La photo sur le site internet fait penser qu'il y a un bain à remous près de la piscine, ce qui n'est pas le cas. Je n'ai pas lu les informations, alors peut-être que c'était indiqué sans bain à remous, mais les photos donnait l'impression qu'il y en avait un. La piscine était propre, mais il faisait terriblement chaud dans la chambre, alors que l'eau de la piscine semblait assez fraîche.
hotel propre, chambre spacieuse pour 4, personnel accueillant et petit déj correct. A conseiller. voiture nécessaire pour visiter Washington.
lademoiselle à la réception, très peu aimable et qui ne comprenait pas ma réservation
La proximité avec l'aéroport Dulles; la navette gratuite hôtel-aéroport
le service porte de la salle de bain coincée
la situation geographique par rapport a l`aeroport avec la navette de l`hotel. les gaufres a faire soit meme pour le petit dej tout est en plastique pour manger. nous avons attendu la navette a l`aeroport pdt une heure.
Customer service. International guests have hard time coping with U.S culture.
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
cleanliness, breakfast and large room I asked for conjoin rooms on the day I reserve / bought our reservation, 1 month prior. I keept calling them direct, about 4 times in a month, to make sure I would get a conjoin room as asked. Hyatt had on my reservation that I wanted / needed conjoin room, but when I got at the hotel they were unable to get me conjoin room because I bought my rooms at Kayak with discount rate.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
Amazing breakfast and clean rooms.
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
The hotel employees were awesome. Maybe upgrade the carpets.
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Room was clean and comfortable. Staff were great. Good job
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
The room is of good size, gym is OK. The breakfast voucher is kinda deceptive, just for cold food.
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Bed and room
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Great service. Breakfast buffet was excellent. Room was nice.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious