Points positifs : Nothing.
Points négatifs : Better customer service, have more cars and give all payments details before hand
Points positifs : no, very stand offish!!!
Points négatifs : it seemed as if the agent read from a script... NEVER looked me in the face...
Points positifs : Horrible service never renting from here
Points positifs : Staff was good when I dropped off and understanding of my issue. They further discounted the rental for me to compensate for the inconvenience.
Points négatifs : The car was not cleaned well when I picked up. There was a lot of dirt and mud around the exterior crevices and door jambs as if the truck was taken off road by the previous renter. Windows inside were filthy and there was no window washer solvent left. Dash was also dusty.
Points positifs : I wish I could remember how to spell her name. She was the friendliest customer service rep I've had in a long time.
Lady at desk was great, buuuuut...
Points positifs : The lady at the desk was great and made every effort to get us or car at the quoted price. However, we haven't rented a car in years and we're not familiar with the details. She was very polite despite our frustrations and was very professional.
Points négatifs : I booked the car with a debit card but apparently you can't rent a car with a debit card without a credit check and paying extra. This should have been stated when I made my reservation. We brought a credit card but it was in my wife's old name and so we couldn't use it since it didn't match her licence. At the nice desk ladies suggestion, we tried to find a different ID with her old name on it but she didn't bring her whole purse on this trip. It was very frustrating. I had to get a ride to pick up the car and then my wife had to uber back up there with her credit card only to be told that wouldn't work as well. This could have been solved at the reservation point easily by stating you need a matching licence and credit card to book the car in the first place. Very disappointing.
Easy and friendly
Points positifs : Really easy pick up and drop off and the associate behind the dresk was friendly.
Ripped me off!
Points négatifs : Charged me double the rate I made the reservation for. i never should have been required to pay outrageous rate that didn't match the reservation. If I wasn't in need of quickly getting to my destination, I would have walked away from the pickup counter and used a different company.
Didn't have a car
Points positifs : The guy at the counter was professional and he tried to help me find a car with another agency.
Points négatifs : I arrived at the airport and they didn't have a car to rent. The guy was professional but he did the company didn't provide him with a car.
Points négatifs : There was a problem with my rental reservation and the counter agent just kept saying they were a franchise and could not do anything to help. Ended up renting with Hertz
Car was fine, pickup was not.
Points positifs : The car itself was great.
Points négatifs : When I went to pick up, initially the employee told me my reservation had been canceled and she tried to call me but got no answer. I made the reservation several days in advance. Eventually we found out that she had me mixed up with someone else. Then she asked me if I could come back a day earlier than I had reserved the car for?? I could not, I made the reservation based on my vacation dates. She ended up giving me a van vs. the Compact SUV which was fine. I waited about 30 minutes for them to clean it (I didn't know when I agreed to the van that it would cost me extra time.) The actual car was fine, it was the incompetent workers that gave this a bad rate.
Watch out for last minutes fees!!!
Points positifs : Got a vehicle upgrade although I would have preferred what I asked for at the price negotiated.
Points négatifs : Original estimate was $84 for 4 days. Expected an extra $25/day as the driver is under 25 years old. Walked out with a bill for $381 for 4 days. Extra fees and required insurance because the rental was paid for with am debit card. That was outrageous in my opinion.
Compacte (Nissan Versa ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Fayetteville.
Thrifty possède 1 succursale à Fayetteville. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.