Points positifs : izabella at the office at 51st ave and cactus-although the car wasnt avail till monday, she was prompt, gave good customer service and helped me out when i needed an extension of my rental
Points négatifs : i did not like the fact that i reserved the car 2 months ahead of time and didnt have a car when i arrived-had to wait 5 days for the car-not acceptable-shouldnt matter that it was spring training and nascar, i have never had this problem before and i have done this for years. what was really disheartening was the fact that i couldnt have my car at my offsite office, but for a mere $700 more i could have one at the airport-pretty crappy customer service-actually as many times as i was transfered on the phone, while trying to get help, i would say there was no customer service to speak of
Points positifs : Quick return. Easy location.
I will never rent through Thrifty again.
Points positifs : Nothing . I ended up NOT taking the car or renting from Thrifty at all.
Points négatifs : The customer service wasn't friendly. The car was dirty and smelled bad. The overall outside condition looked worn. The car looked like one you would get from a third-rate used car dealer.
Nice persons, but car was a wreck.
Points positifs : I really liked both salespersons who worked with me. Personable and helped me with questions.
Points négatifs : The car. Ford Fiesta seats beat my kidneys to a pulp within first 20 minutes of driving:( Also, car was so loud that I could not make necessary phone calls while driving--even with speakerphone and headphones. Lame!!
Easy in and easy out
Points positifs : I liked the fact they did. To try to upswell me into another vehicle.
Points positifs : Izabele, the woman working the front desk, was wonderful. I would give her five stars, because she honestly did the best she could. She had called her manager the night before to get the 2 SUVs she needed (one for me, one for another customer). She called him again as soon as I arrived, to find out where they were. She kept on him, and gave me the updates he gave her (just a few minutes more, not long now, soon, etc). It is ABSOLUTELY NOT HER FAULT that her manager did not have the cars to her location when she needed them, or that he did not give her accurate information. She waived the fuel requirement for the rental as compensation for my four-hour wait.
Points négatifs : The manager did not have the cars at that location when I arrived for my scheduled 8 am pickup. He did not give his counter associate complete information when she called for updates, so from 8 am until nearly NOON, I was told "It should be here soon, just a few more minutes." I could tell she was just as frustrated as I was, especially when the next SUV customer arrived and was told there wasn't one available and may not be one available for quite some time. Apparently there was a tire problem with the car that they wanted to get checked out, which I appreciate, but I would have appreciated it more if he had told Izabele, so she could have let me know, rather than both of us getting annoyed with the manager for taking so long. As for drop-off, I had to do an after-hours drop-off, and there are two sets of instructions on the window with conflicting information, I followed them to the best of my ability, and I hope everything turned out right.
Points positifs : Clean, well-maintained vehicle.
Points négatifs : Overcharged. The counter charged us $20 more than our online reservation specified. They refused to adjust the amount.
Points positifs : Close location. Good value
Points positifs : Car was clean. Easy pick up with no dragged out inspection.
Points négatifs : I had a reservation with Fox rental. I was running late and the line was long for the car so I walked over the Alamo which had no one in line. I was able to get a car right away and made it to my appointment. It cost $84 more to rent from Alamo as opposed to Fox. I also saw a car on line for two days I could have rented from Avis that was one upgrade for $100 Nice car from Alamo but not worth the price difference
Thrifty rental location not at PHX
Points négatifs : The car rental counter was not located in the airport terminal. Only after riding the shuttle to the Thrifty counter did I learn the car I rented was inside the city, not at the airport Why would a company advertise a rental for an airport if it is not at the terminal? Completely botched up my plans and caused me to be late for a scheduled engagement a couple of hundred miles away.
Points positifs : The young man at the pickup counter and the older gentleman who took the car back when I finished were both very pleasant and efficient. I was not happy about the rate change.
Points négatifs : I was quoted a rate of $71/day on Kayak. When I got there to pick up the car, they said that was not the rate and it was $85.50./day I had the confirmation #, but not the rate printed. So, I had no choice as cars were in great demand the day I needed it. Then, there were almost $100 of surcharges, fees and other taxes. My total bill was $240, when I was expecting around $140. Did not make me a happy camper.
Points positifs : It was close to my appointment
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