Reservations mean nothing!
Points positifs : After a tremendous amount of time, inconvenience, and multiple visits, we were finally given a vehicle that met our needs.
Points négatifs : Our reservation made almost 3 months in advance meant nothing. We needed a minivan for our vavation, and there were none to be had.
I will never rent again from this company
Points positifs : Nothing, absolutely nothing
Points négatifs : The facility was terrible. There was not a lot of help, the employees on pick up and drop off were slow and disinterested. Customer service was clearly NOT a priority. The car itself was terrible. It was expensive and not as described. It had 36K miles so it was older but the condition was terrible. The cloth seats in the interior were stained beyond any rental I have ever seen and there was a disgusting smell like fast food in the car for the duration of my rental. I had to buy 2 car fresheners for the vents and they did not even help in eliminating the smell. Another man that I was speaking with when I was dropping off my car was complaining that the car he just rented from them had bald tires. The rental company was disgraceful. I have rented many cars, especially in the past 3 years. I will NEVER rent from this company again.
Points négatifs : The car was dirty inside and out, even found a rotten lime under the seat. The interior was stained and the seats uncomfortable.
Closed office at pickup time
Points négatifs : We had a rental car reserved and picking up at 6pm. Guess what? Rental car location is closed at 6pm! Tried to get one at the airport & they wanted to charge us 3x the price. Thank goodness for uber, because this was awful
Points positifs : not one thing
Points négatifs : Our confirmation indicated that there was a shuttle that would pick us up at the airport (just call the number provided). When we called the number (954-731-0701) at the rental location, they told us that they did not have a shuttle and that we would have to get a cab. That was the start of our unbelievably bad experience with this Thrifty location. After spending $30 for a cab to get to the place, we were told that they had no more full sized cars, which we had reserved. The only choice we had was a minivan, so that is what we got. As we left the parking lot, I noticed that there was less than a quarter tank of gas and there was a maintenance notice on the dash. I called the office and they said that we just had to return the vehicle at the same level of gas and that the maintenance notice was probably just for an oil change and just to "ignore it". Unfortunately, when we dropped off the vehicle at Orlando, they attempted to charge us for gas at $9.99 per gallon. I then had to go to the customer service desk in the terminal to get the charges taken off. We have traveled for many years and I have to say that this has been the worse car rental experience I have ever had and I will never use Thrifty again, and that Hertz should investigate the Lauderdale Lakes location in order to preserve the Hertz brand.
Points positifs : we wanted to pickup a rental car away from the airport. This location is very convenient.
Points positifs : not much
Points négatifs : first car offered was filthy and smelled of cigarette smoke. Poor service in finding a replacement which took over an hour. No offer of compensation for my delay and trouble.
Points négatifs : They did not rent the car to us.So we got Stuck out there
with all the suitcases
Points positifs : Location
Points négatifs : Entered the office and no one acknowledged I was there. Walked right past the person sitting at the entrance, made eye contact with the person but she said nothing. I came back and asked who do I see about a car. The lady stated it was her. She asked for my ID and credit card. I gave her the two cards and another person walked in and she asked him right away if she could help. He stated he was returning a car. She then gave him all of her attention and left me standing there. After 5 minutes I asked for my cards back and left.
Les réservations ne signifient rien!
Points positifs : Après une quantité considérable de temps, de désagrément et de visites multiples, nous avons finalement reçu un véhicule qui répondait à nos besoins.
Points négatifs : Notre réservation faite presque 3 mois à l'avance ne signifiait rien. Nous avions besoin d'une fourgonnette pour notre vavation, et il n'y en avait aucune.
Points négatifs : La voiture était sale à l'intérieur et à l'extérieur, même trouvé une chaux pourrie sous le siège. L'intérieur était coloré et les sièges inconfortables.
Bureau fermé à l'heure du ramassage
Points négatifs : Nous avions réservé une voiture de location et nous sommes ramassés à 18:00. Devinez quoi ? La location de voiture est fermée à 18:00 ! J'ai essayé d'en obtenir un à l'aéroport et ils voulaient nous facturer 3 fois le prix. Dieu merci pour l'uber, parce que c'était horrible
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