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The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
friendliness and adaptability of staff
Excellent Frendly Staff and Top Quality Hotel
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
everything was superb, as always. There is no other place I would consider staying in the area.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
Size of room. Surprise fire alarm after going to bed.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
Cleanliness, location, great breakfast (wonderful food choices, good company!), provided info about nearby places of interest. Quiet, relaxed ambiance . Shared bathroom facilities, distance from room to bathroom. (Neither of these were a problem but it might have been more of an issue had it been more crowded.)
Location, price. Heat seemed to be on. Noise level high.
the room was good the heater kept the room at 76 so i had to put the air on
Decent price, quiet, good location. I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.
it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment
Staff was extremely friendly and ready to please. For the money, my room had a fridge, micro wave, coffee pot, ant safe for valuables. This seemed to be a lot for the price I paid, which for that area, seemed to be a more than reasonable $$$ value. Weather didn't permit pool use, but it was there for my use if I wanted it. They are making attempts to be green. Several notices throughout the room made suggestions to help them in that endevoir. This inn is also within walking distance to eateries etc.,and a short drive to Williams College. Very convenient! I did not find it the cleanest of places. It wasn't terrible, but I could see things that needed improvement. Furniture was in need of some fixing...nothing dangerous, but some more effort to the smaller details in cleaning up the room would be beneficial. With that said, this was my second visit to this inn and I would go again. The friendly staff trying to please their customers make it a PLUS!
Location Noisy, room right on parking lot
Nice beds! Microwave and mini fridge! Bathtub didn't have a stopper that worked but everything else was great.
The prices of rooms are reasonably inexpensive. Staff is very friendly. Complementary breakfast was a nice added touch to our stay. We ran out of toiletries including toilet paper. One of our lamps had a broken bulb.
Walking distance to shops and resteraunts.Staff was pleasant and helpful. Smelled like moth balls and bathroom was tiny.
Location Rip-off, toilets didn't properly flush
I don't think the place has ever been cleaned - grit coming up from the somewhat clogged tub drain, a slightly bluish stain in the sink from the soap never quite getting washed away. Also, the desk guy was weirdly insistent about getting our email address.
Clean, decent rooms. Lots of room. Extremely nice family-owned hotel. The man at the front desk was an angel. While the facilities are a little defunct, you're paying an extremely low price for a clean, solid night's stay. Breakfast is a modest presentation of pastries and beverages- just a little something before you head out for the day. Altogether a really cute place to stay for cheap. The only complaint people can possibly have with this hotel is aesthetics. Sure, its a little outdated, and that stinks. But it is clean and cheap and friendly. I highly recommend it.
The location and the price for the area. The room was fine and had all the necessary stuff. Slightly old, could use some modernization especially more three prong plugs for charging phones etc. Staff handled our friend's problems with their room unprofessionally. So, staff could be more customer focused and friendly.
i liked everything about my stay, including the reasonable price, the central location and, of course, my room.
Friendly staff, clean room, excellent rate and GREAT continental breakfast, even with hot chocolate The atmosphere on the premises
Tremendously accommodating staff. Staff took an hour of their own time just to help us when we had some car trouble and could not have been nicer about it. Great value and great people an easy walk to everything Williamstown has to offer
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
Friendly staff, who did their best to assist with faulty A/C, which eventually worked well. Location and grounds were very nice, especially the patio area next to a babbling brook. Proximity to a good restaurant was a plus. Room seemed recently renovated-shower was great! Air conditioner wasn't on correct setting and room was hot initially.
This guest did not leave comments about this hotel.
Just like motels I remember as a kid. Nostalgic. Too expensive.
It served its purpose for the 12 hours we needed it. The shower was surprisingly great. There was no dresser which didn't matter but was odd but there was a fridge, microwave and iron It was dated and not as clean as one would hope.
Beds and bathroom were clean but the floor (rug) was dirty. The toilet leaked all night. It was cool but the heat was inoperative.
The hotel was much as advertised. Very basic accommodation, no frills, but safe. Our room had a musty smell and my dresses hung in the closet still smelled odd a day after I got home. The standard of cleanliness was not what I had hoped. But the woman running the place was pleasant and efficient and the location was perfect for our needs. Next time would try another place; though, the smell and general dinginess could perhaps be avoided.
NICE CLEAN AND QUITE VERY FRENDLY STAFF. CLOSE TO ALL KINDS FO FOOD PLACES
Hotel staff was friendly and very flexible in offering us a room that was large enough to accomodate our small dog and large family. The room was a bit small, not much space to walk around in the room, but it is what it is.
Within 15 minutes of three art museums and a world-class theater festival The Breakfast room could have been open earlier.
Location, it was very convenient to everything we wanted to do. Plus it was very quiet.
Perfect motel for the price. No frills, good clean spacious rooms with free wi-fi, in-room mini fridge,microwave and coffee maker. Small simple breakfast included which was good (I had the bagels, fresh fruit and coffee).
The price was right since I was traveling by myself. Old and tired, wireless didn't work.