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Nice gardens. Nice building. Friendly staff. Always trying to sell spa services and products. Particularly rediculous were little stones they provided each day to put in your drinking water bottle. Of course, the remaining of 12 rediculous stones were available for purchase. Train noise. Desk lamp didn't work.
In fact, I liked every bit, and every minute, in this wonderful hotel. The peacefulness and elegance are abundant. On top of every thing is the highly professional and heavenly friendly front-desk staff. Thank you. A very small hint: Is there any chance for fitting air-conditioning appliances, especially during the summer peak. The global warming seems to call for such review.
Comfortable rooms, good location, sevices.
the staff were very kind and helpfull the gym is poor, i would rate this hotel as 4 or 4 + but for sure not 5 star, although i booked a 50m suit they charged me additional 50% of the suit rate because of 1 less than 5 years old child which is really strange while the other 4 hotels in my holiday did not
Acceuil très chaleureux de la réceptionniste, hall d'entré majestueux. Emplacement de choix au bord du lac. Déception au niveau de la nourriture comparativement à 1987! Pas du tout le même service à la salle à dîner. A l'époque c'était très 'class' maintenant il n'y rien d'exceptionnel. (Disons que nous avions beaucoup d'attentes) Les clients sont en 'jeans', les serveuses parlent fort. La nourriture est correcte mais rien d'extraordinaire. La décoration de la chambre est défraichie, le tapis brisé. Bref je n'accorderais que 3 étoiles.Le garçon pour les bagages a mis tellement de temps, que nous avons amenez les bagages nous-même à la chambre.
Un bel hôtel situé dans la petite ville de Zell am see, à proximité des grands sites du Tyrol, jolie piscine intérieur, belle salle de restaurant, parking couvert privé. Cet hôtel semble véritablement colonisé par des familles d'origine arabe au point de se demander s'il n'appartient pas à l'une de ces riches familles. Faisant partie des rares européens, nous avions droit à des regards très réprobateurs et manifestement hostiles...dommage.
Hôtel bien situé - chambre confortable et super salle de bains. La personne qui nous accueille est très agréable et souriante. du fait de la chaleur, nous étions obligés de dormir la fenêtre ouverte et non loin de l'hôtel il y a des bars avec des clients très bruyants toute la nuit.
l'emplacement,le standing, le confort,l'acceuil tout est parfait un bemol en ce qui concerne le menu demi pension tres moyen voir ci dessus le menu demi pension tres leger
accueil très agréable . excellente salade aux crevettes du restaurant . Bruit de la rue jusqu'a minuit, puis à partir de 6h du matin pour les livraisons a quelques mètres de la fenêtre . très mauvaise insonorisation entre chambres .
Hôtel agréable et bien tenu, chambres vastes (+ de 20 m²), propre, l'option demi pension vaut vraiment la peine pour le prix. Emplacement plein centre piéton. Emplacement en plein centre piéton ce qui le rend très difficile à trouver avec un GPS. Accès compliqué en voiture. Proximité immédiate d'un casino et d'un club d'où nuisances sonores...
The hotel is very central, 3 minutes walk to the City Express. The room is big enough warm and clean, with a rather simple design,The breakfast is variated, fresh and good, but the food is the same every day. Dinner is also good and variated.The bar and restaurant look very nice and are also very cosy.There is a very relaxed and joyfull athmosphere. The hotel staff is polite and helpfull, but they could be more friendly(especially at the bar).I would have liked a room with a balcony, but I wasn't so lucky.For the rest....nothing disturbing about this hotel.
Conveniently located in town near the lake. It was hot with no air conditioning in the hotel. Hotel staff were not very helpful in terms of information regarding the area.
The hotel had an authentic Austrian feel and look, was family run, the food was excellent, and it was centrally placed in Zell am See We found our room a little noisy on Saturday nights, and had to sleep with our windows closed, which we do not like
The location was great and the staff were all helpful and friendly. The room was spacious and well furnished Would have liked tea and coffee making facilities
Friendly staff. Very good evening meals - we ate in their terrace restaurant both nights we were there. Good local parking.
In fact we weren't able to stay at Zum Hirschen. Despite early booking, we we were housed at the Heitzmann Hotel next door, but had breakfast at Zum Hirschen. Breakfast at Zum Hirscen was very good, rooms at Heitzmann were fine. We didn't like being put next door, and initially they tried to put us all in a family suite with only one bathroom (we had ordered 2 separate rooms, one double, one single). So we can't recommend Zum Hirschen, because you don't know what you're going to get
Rooms, bar, restraunt, spa. Pillow's (changed them once), the large ones take up too much bed space. The heating in room did get opressive sometimes, we did start to turn radiatior down before dinner to resolve. No dvd instructions
Comfortable rooms, great breakfast, friendly staff. Being charged for "complimentary food" at dinner. All charges stated were without all taxes which were 30%. It was also right beside a railway track which was used for both industrial and passenger from 6am through till 12am. No air con or fans available at 35 degrees - I was told it wasn't hot by a receptionist who was sweating buckets. We didn't get much sleep
quite place, modern and very clean
this is most beautiful and friendly hotel which i saw
Friendly and well qualified staff, beautiful interior designing, free bikes rent, but most of all.....Helpful staff, and I thank them for making my stay a pleasant experience! No ac, so do not go there when its hot!
its a quite old hotel.. i didnt also like the toilet
Helpful & very friendly staff
The Staff were very helpful and dedicated. local knowledge is very good. the room was very clean and was ready when we arrived. the daily menu at the restaurant was very high quality for a very reasonable price.
Excellent staff, very helpful, good service, good food, everything was just super. I fully recommend to stay at this hotel Everything was good
They charge me additional 30 euro for 2 years child, and on other hand you can't cancel any reservation without penalty unless it is more than 21 days. There is no clear policy statement regarding additional bed charges for childern less than 3 years of age.
A special welcome was given, we were mde to feel valued customers. The suite was excellent, view from balcony just as described, breakfast and evening meals excellent quality and service first class. A very pleasurable part of our vacation. The traditional costumes of the staff a special touch and also the music in reception reflecting Austrian culture. Would certainly like to return the visit to experience winter in Austria. No
The nice atmosphere and friendly staff. The room was clean a comfortable. It was in a great location. The internet and cable TV were unreliable and the steam room was broken. These were temporary things
Owners and all staff friendly and helpful, service first class at all times. Hotel well places for all amenities, both town and country.
staff was nice, early check in was no problem heating in the room, but we did not spend much time figuring out how to get the room cooler
The Hotel is authentic and the owners are on hand to help with anything needed. Business facilities are not easily accessed. Access pathways were very steep and dangerous when covered in snow. There is an uphill walk of 10 minutes and then a short black slope to be skied before arriving at the Gondola lift. At no point is the steep slope mentioned on the website or at the hotel when directions are offered to lifts.