Points négatifs : Car was dirty inside and outside when we picked it up
The vehicle condition form which was in the car when we picked it up indicated there was no pre-existing damage but on inspecting the car we found scratches on the bodywork which we had to note down ourselves and get signed off by the hire company.
When we returned the car the hire company found a tiny scrtatch on the bumper and said we were responsible for it but we had no knocks or bumps whilst we had the car so it must have already been there when we picked up the car. Green Motion charged us £441.60 for this insignificant scratch after threatening to charge us over £700. To make matters worse they did not charge us according to the schedule of charges displayed on the counter but produced a document with a different and higher schedule of charges from under the counter. I wonder how many different schedules of charges they have. Green Motion acted totally illegally and dishonestly but we had no choice but to pay because they had my credit card details and we had to hurry to catch our plane. I have NEVER in over 20 years of hiring cars whether in Europe, North America or Africa ever encountered conduct of this kind so thankfully Green Motion must be the exception.