Petit saut de puce ! Un peu en mode bienvenue à jurassic park
SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
Points positifs : "The flights and food were good. no problems there."
Points négatifs : "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."
Points positifs : "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Points positifs : "Good service"
Points négatifs : "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Points négatifs : "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Points positifs : "Nice crew"
Points négatifs : "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"
Points positifs : "Fairly easy boarding process and nice staff"
Points négatifs : "Delayed about an hour once all boarded"
Points positifs : "Clean and very good stewardesses"
Points négatifs : "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Points positifs : "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Points négatifs : "Have more books available for passengers who want to read."
Points positifs : "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Points négatifs : "Super critical, the plugs are really difficult to use."
Points positifs : "Good service from flight deck and cabin crew. Clean and comfortable"
Points négatifs : "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Points positifs : "On time. Good hardware."
Points négatifs : "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Points positifs : "Great movies."
Points négatifs : "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Points positifs : "People were very kind. The food was terrific!"
Points négatifs : "The entertainment system was slow."
Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Points positifs : "ok"
Points négatifs : "ok"
Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Points positifs : "Efficient processing of passengers onto aircraft."
Points positifs : "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Points négatifs : "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"
Points positifs : "Smoothest landing I've ever experienced."
Points négatifs : "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Points négatifs : "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Points positifs : "Comfy seats. Good good service. Great video options."
Points négatifs : "SAS staff seems sort of cold and cranky."
Points positifs : "The flight crew were very nice and helpful.."
Points négatifs : "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Points positifs : "Good choice of movies."
Points négatifs : "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Points positifs : "Delicious food"
Points positifs : "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Points négatifs : "Seats with too little space."
Points positifs : "we landed 20 minutes before schedule"
Points négatifs : "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Points positifs : "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"
Points positifs : "Nothing"
Points négatifs : "Delay"
Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Points positifs : "Flight was on time, boarding was efficient."
Points négatifs : "No free snack? Come on. What is this, wizzair?"
Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Points négatifs : "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Points positifs : "Nice meal, friendly staff"
Points positifs : "Nice crew"
Points négatifs : "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."
Points positifs : "Was told to collect our luggage and buy a new ticket!!!!"
Points négatifs : "Wasn't allowed to board connecting flight"
Points positifs : "great plane and food and crew"
Points négatifs : "cant pre book luggage way too expensive for bags"
Points positifs : "Clean Cabin/Food selection/"
Points négatifs : "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."
Points positifs : "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Points négatifs : "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Points positifs : "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Points négatifs : "2 hr delay on a 2 hr flight"
Points positifs : "Départ avec plus d’une heure de retard . Bagage expédié en soutes sans raisons au dernier moment avant l’entrée dans l’avion, sans la moindre étiquette sur les bagages ."
Points positifs : "N/a"
Points négatifs : "The screws are very mean and don ‘t care about customers"
Points positifs : "I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg"
Points négatifs : "I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg"
Points positifs : "crew was nice. large double decker plane so it was nice"
Points négatifs : "flight delayed for 4 hours."
Points positifs : "The crew was lovely and accommodating"
Points négatifs : "You have to pay for everything. No meals, no water, was included on an almost 9 hour flight. We booked a flight through Norwegian on the way to Athens and did not have to pick a meal in advance however apparently on our return flight we had to? Doesn’t make any sense. Also there is very little room."
Points positifs : "Ticketing staff very friendly. Smooth check in process."
Points négatifs : "Disorganized on boarding of passengers. Entertainment system had to be rebooted three times by the captain. Crew not super friendly."
Points positifs : "The crew on-board was nice this time around."
Points négatifs : "The entire process: -the check-in staff are rude -had to wait in line for over 1.5 hours to check in (no self-serve kiosk at CDG) -the 10kg total (backpack and suitcase) carry-on limit was a surprise on this flight and cost €80 for being ~2kg over - generally confusing with bad surprises"
Points négatifs : "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"
Points positifs : "The flight was perfectly fine. The crew was good."
Points négatifs : "There was a 2 year old child in front of me bouncing in the seat and screaming the whole trip while the mother and father watched movies and played games.with their headphones in. Ignoring the 2 year old boy completely. Then we sat waiting 50feet from the terminal for 30 minutes and an hour 4 luggag"
Points positifs : "The crew was nice but strict, which I guess is a good thing. The seats are decently comfortable."
Points négatifs : "The seats are very narrow so it feels tight even for a smaller person like me. There is no meal served on this 7-8 hour flight, unless you pre-purchase one online when you buy your ticket or the weeks leading up to the flight. You can purchase snacks, but they take over an hour to be delivered."
Points positifs : "The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines"
Points négatifs : "Everything was perfect."
Points positifs : "no"
Points négatifs : "more attention by crew, were not very friendly and did their best to ignore you"
Points positifs : "Helpful and professional Stewart before and during the flights."
Points négatifs : "Registering suitcase was painful process. The employee forgot that we were traveling with a baby < 2 years old and applied us different suitcases rules. He apologized after all the suitcase weight game ended after 1/2h"
Points positifs : "The seats in Norwegian Premium Economy are excellent for the price. The service on board is excellent."
Points négatifs : "The food is just OK, and the in-flight entertainment system is pretty nominal, not offering much choice. The boarding in Paris was a fiasco! There was not enough room in the boarding area, at least 40% of the people were either standing or sitting on the floor."
Points positifs : "le personnel a veillé à nous expliquer la cause du retard"
Points négatifs : "un retard lié à un défaut sur le pneu. cela aurait été rassurant qu'il soit changé."
Points négatifs : "Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience."
Points positifs : "The crew was attentive and friendly"
Points négatifs : "Even though we paid for priority seating, the crew member oversaw boarding did not allow us to board with the priority group - this was both frustrating and embarrassing and enough reason not to fly Norwegian again"
Points positifs : "Crew was good."
Points négatifs : "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Points négatifs : "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Points positifs : "The crew was ok"
Points négatifs : "There should at least be allowance for one luggage and if you don't have to use it, it's ok. An international flight of over 7 hours should provide food on the flght. Luggages should automatically transferred t the next flight."
Points négatifs : "WiFi wasn’t working and video monitor was temperamental."
Points positifs : "Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them."
Points négatifs : "On the way to Paris though, couple of your crew members were a little rude I thought."
Points positifs : "Bonne organisation pour la montée dans l'avion"
Points négatifs : "Moins de climatisation (il faisait TRÈS froid, pour un vol qui dure 8h c'est très gênant), plus de place pour les jambes au niveau des sièges et des excuses de la part des hôtesses et stewarts à la sortie de l'avion suite aux 2h qu'on a passées sur le tarmac après avoir atterri."
Points positifs : "The crew was rude. If my boarding pass was checked at gate why I need to show it again when I’m at the door of the plane. I told them my seat."
Points négatifs : "Also I paid to select seats and I didn’t get the seat I selected"
Points positifs : "I got there, so that was good"
Points négatifs : "They don't even serve you water without swiping your credit card"
Points positifs : "Overall good experience v"
Points négatifs : "Would have liked to listen to music. Frustrating to have to pay for food, drinks, blanket, pillow and basic comforts on a 10 hour flight."
Points négatifs : "If you stop having food to buy, you should have extra meals to take care of passengers who ask for it."
Points positifs : "Absolutely nothing - I will probably never fly them again."
Points négatifs : "The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!"
Points positifs : "Great prices on flights!"
Points négatifs : "The crew could have been friendlier"
Points positifs : "Très bon personnel"
Points négatifs : "Plus de choix de film"
Points positifs : "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Points négatifs : "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Points positifs : "On time Clean and modern airplane"
Points négatifs : "Boarding room at CDG is too small Can’t choose seat for free"
Points positifs : "The comfort of the premium seats"
Points négatifs : "Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions."
Points positifs : "Aéronef très moderne."
Points négatifs : "Le repas n'étant pas inclus d'office était payant... Pour un vol de plus de sept heures ce n'est pas trop justifiable."
Points négatifs : "Terrible Airline, noreway they couldn help us at any time and there where no office at charles de Gaulle airport to support us, I Will not fly again with this terrible Airline"
Points positifs : "The flying itself was perfectly smooth, in this way all was fine."
Points négatifs : "I forgot to get the inflight meal, and no food or purchasing food is fine for me, but they do not even give you a glass of water if you do not buy the meal plan! For a long flight this is absurd! Also they were even out of tea if you wanted to purchase it. When I told the crew there was no more toilet tissue in the bathrooms halfway through the flight, they did nothing. I took a round trip, first flight, barely room for my legs, the second flight, in the bigger plane, was fine."
Points positifs : "All personnel very nice and helpful, for the most part."
Points négatifs : "No wifi on a new plane? Unacceptable and would cause me not to fly Norwegian Air again. Seat room was barely acceptable for an 8 hour flight. Really not comfortable. Also, the prices for food were outrageous. Our flight TO EUROPE was delayed for well over an hour due to an equipment problem. You can do better!"
Points positifs : "The price of the flight could not be beat but you have to pay extra for EVERYTHING else, except videos. Entertainment selection was OK. They want to charge you for headphones so I brought my own. They play a snack bar promo on the screen before every show, so I just unplug through it. The video and audio quality is pretty good."
Points négatifs : "You do not even get one checked bag free, it will cost you plenty. They changed our flight's boarding gate but took far too long before letting anybody know. The sign at the gate said departure would be on time but it was actually very late, and they never updated the departure time, they kept us standing in a crowd, shoulder to shoulder like cattle. There was a huge line waiting for hours in the overheated departure gate, everybody soaked in sweat. Only enough chairs for a couple dozen people, old folks fading. On board they ignore you completely, as though you were invisible, unless you have pre-ordered a meal. Press the button for an attendant, none will come. No drinking water available unless you go to the back and ask for it. If you ask a flight attendant for water she will tell you to wait for the cart, then ask again, but to the cart pushers you are invisible unless you have one of their meal boxes on your tray table. Extremely uncomfortable, very narrow seats. You have to pay extra for a pillow or a blanket. This is an airline for masochists who are happy to choose misery in order to save a few bucks. Now I know."
Points positifs : "Not much"
Points négatifs : "Low comfort level , very rude check in staff , sitting assignment not respected , food and beverage mediocre at best"
Points négatifs : "trop de videos"
Points positifs : "Wifi gratuit"
Points négatifs : "I was not allowed to board on the return flight despite flight being delayed 40+ minutes causing me to miss my flight home from Paris to the US. Had to book another flight at my own expense."
Points négatifs : "Check in was absolutely horrible, customer service in all aspects of check in made me never want to fly Norwegian"
Points positifs : "Flight attendant were professional"
Points négatifs : "I understand its an economy line, but drinking water must be offered, I had no idea they don’t offer water, seems a bit inhumane"
Points négatifs : "Arrived late, several toilets did not work and the plane was extremely old offering little comfort"
Points positifs : "On time and helpful stewads."
Points négatifs : "Not serving meals to everyone. Ipaid more fir my ticket so I had a hot meal but my daughter and granddaughter had no food. They bought a salad and sandwiches. So bad almost inefible. How can a French originated flight made such bad food."
Points négatifs : "- Equipage peu sympathique - Pas de couverture / coussin offert - Pas de boissons (verres d'eau) distribués pendant la traversée (sauf payant 3€ 50cl d'eau) - Debarquement laborieux"
Points positifs : "Flight and accommodations in premium."
Points négatifs : "This particular boarding was a fiasco. Since it was my first flight with them, I don’t know if this is the norm or an exception. However, the lack of explanation for the delay in the boarding line into the aircraft was inexcusable."
Points positifs : "Très bien pour l'ensemble. À l'heure et sans histoire mais bien sûr les inconvénients du low-cost."