La sympathie de l’équipage est à saluer. En ce qui concerne le confort des sièges je me trouve assez déçu.
Points positifs : "Seats ok. Crew is super. Drinks offered"
Points négatifs : "Nothing, AF rocks"
Points négatifs : "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Points positifs : "Personnel au top."
Points négatifs : "Avion indécent vu le prix des places. Siège étriqué. Écran ridicule. Pas d'usb ni de prise. Repas sans saveur. Petit déjeuner a peine correct. Avion mal nettoyé et j'en passe..."
Points négatifs : "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Points positifs : "Personnel accueillant et disponible."
Points négatifs : "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Points positifs : "La tranquillité de la cabine premium"
Points négatifs : "Le confort de la cabine"
Points positifs : "La ponctualité"
Points négatifs : "L’aménagement de la cabine (les écrans ne fonctionnent pas)"
Points positifs : "Spacious business class seats, excellent meals"
Points négatifs : "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Points positifs : "The crew was excellent and surprisingly the seats were comfortable."
Points négatifs : "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Points positifs : "NA"
Points négatifs : "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Points négatifs : "Très bien"
Points négatifs : "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Points positifs : "Rien"
Points négatifs : "L’embarquement à Orly Pas de retard à Orly"
Points négatifs : "Crew on the ground was very rude"
Points négatifs : "Les sièges pourraient être rénovés"
Points positifs : "The comfort of the flight snd kindness of the crew."
Points négatifs : "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Points négatifs : "Plane is old and entertainment facilities are no longer appropriate"
Points positifs : "The crew was very helpful in all respects."
Points négatifs : "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Points négatifs : "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Points positifs : "Le personnel était chaleureux et le vol en lui lui-même plutôt tranquille."
Points négatifs : "La qualité des distractions. Parfois, l'écran buggue et sur un vol de 8h, les distractions sont primordiales."
Points positifs : "Entire trip was easy and comfortable."
Points positifs : "tout le service est parfait"
Points négatifs : "un peu plus de nourriture dans les repas"
Points positifs : "le fait qu'on débarque vite"
Points négatifs : "le retard"
Points positifs : "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Points négatifs : "See above. Overall, very nice experience."
Points positifs : "Everything was great"
Points négatifs : "N/A"
Points positifs : "The cue lines per zone are a brilliant idea!"
Points négatifs : "An explanation to passengers as to why there was a backup between the gate and the plane."
Points négatifs : "Propreté de l'appareil"
Points négatifs : "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Points négatifs : "Assise des sièges premium un peu dure"
Points positifs : "The airplane"
Points négatifs : "Nothing"
Points positifs : "On time, staff was nice."
Points négatifs : "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Points négatifs : "Plus de journal disponible à l'embarquement"
Points positifs : "Vol à l'heure (10min de retard), personnel de bord agréable & sympathique."
Points négatifs : "Pas possible d'ouvrir la poussette à l'arrivée pour y mettre mon bébé qui dormait... risque de bloquer l'allée en cas d'évacuation! Alors qu 'on était au sol et presque tout le monde était sorti déjà. La sécurité je veux bien mais faut pas pousser! Bébé réveillé tanpis... merci Air France."
Points positifs : "Ponctuel. Personnel accueillant, professionnel et souriant"
Points négatifs : "Porte latérale mal isolée donc on gel littéralement près à la place vers la porte (30A) Aucun film doublé ou sous-titré français"
Points positifs : "Good selection of movies"
Points positifs : "Cheap ticket"
Points négatifs : "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Points positifs : "Disponibilité et flexibilité des gens du comptoir"
Points négatifs : "Rien tout était parfait"
Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"
Points négatifs : "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Points positifs : "L’attention de l’équipage à mon égard ++++"
Points négatifs : "Le retard"
Points négatifs : "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Points négatifs : "30 minutes de retard"
Points positifs : "Personnel"
Points négatifs : "Nothing"
Points positifs : "Comfortable, hospitality and wonderful service"
Points positifs : "I like traveling with AirFrance in general."
Points négatifs : "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Points positifs : "Smooth and simple. Great flight!"
Points négatifs : "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Points positifs : "The actual takeoff and landing with this airline is usually smooth"
Points négatifs : "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Points positifs : "Comfortable, on time, smooth boarding"
Points positifs : "Evriting"
Points positifs : "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Points négatifs : "They should finally replace old ATR-72."
Points positifs : "Nothing"
Points négatifs : "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Points positifs : "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Points négatifs : "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Points positifs : "Food was fantastic. Crew was attentive and polite."
Points négatifs : "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Points positifs : "Crew is fantastik,Dana is the best"
Points négatifs : "Food"
Points négatifs : "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Points négatifs : "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Points positifs : "I didn't get to my AirSerbia flight."
Points négatifs : "I didn't get to my AirSerbia flight."
Points positifs : "Nothing"
Points négatifs : "5 hours delay"
Points positifs : "Nothing"
Points négatifs : "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Points négatifs : "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Points négatifs : "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Points négatifs : "I almost died without watter due"
Points positifs : "Quick and no fuss"
Points négatifs : "No food and entertainment didn't work"
Points négatifs : "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Points positifs : "Crew"
Points négatifs : "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Points positifs : "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Points négatifs : "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Points positifs : "New plains, great crew, on time. Quick check in, great price."
Points négatifs : "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Points négatifs : "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Points positifs : "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Points négatifs : "Afrer a day I am still in Pittsburgh!!!"
Points positifs : "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Points positifs : "Le micro sandwich"
Points négatifs : "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Points positifs : "Easy check in, flight was on time, crew were nice and free meal and drink."
Points négatifs : "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Points négatifs : "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Points positifs : "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Points négatifs : "Nothing."
Points positifs : "As mentioned many times, they are more professional than JAT, but still looong way to go."
Points négatifs : "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Points positifs : "Nothing."
Points négatifs : "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Points positifs : "Very responsive and real meal for short flight!"
Points positifs : "."
Points négatifs : "."
Points positifs : "Food was very tasty. Staff was responsive and helpful."
Points négatifs : "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Points négatifs : "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Points positifs : "The price"
Points négatifs : "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Points positifs : "Flight crew are nice, reasonable service during flight"
Points négatifs : "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Points positifs : "Flight crew are nice, reasonable service during flight"
Points négatifs : "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Points positifs : "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Points positifs : "Flight Crew and Ground service behavior during the problem with the plane damage."
Points négatifs : "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Points positifs : "It was a good flight over all, the service was non-stop"
Points négatifs : "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Points positifs : "Air Serbia has a great service and tasty menu"
Points négatifs : "-"
Points positifs : "Good job"
Points négatifs : "/"
Points positifs : "New interiors and uniforms for stuff , even the stuff is super smiley"
Points négatifs : "Nothing , everything was just wright"
Points positifs : "Service was great on both legs of the trip"
Points négatifs : "Not on time departing from Rome"
Points positifs : "Short flight"
too hot and too tight, no even small cup of water.
Embarquement très long du fait sans doute du manque de personnel : une seule hotesse pour contrôler les papiers et répondre au téléphone jusqu'à ce qu'elle reçoive le renfort d'une autre personne. Mais on a attendu tranquillement en salle d'embarquement donc pas de souci. 30min de retard, ce qui n'a pas eu gros impact ensuite. famille de 6.. on a trouvé des places pour ne pas être séparés. cool. hôtesses de vol très agréables meme si on a pas eu affaire à elles.
Malgré le retard à l’embarquement, le vol est arrivé à l’heure initialement prévu
Fabulous crew … passengers not very … serious… against Covid …
Retard de 40 min au décollage a l’aller comme au retour..
Enregistrement en ligne parfait, dépôt des bagages brouillon, embarquement vol et atterrissage sans problème. Repas à bord payant et de faible qualité. Pas de divertissement. retrait des bagages assez rapide.
Un bon avion comme toujours et bon équipage
Points positifs : "Bon rapport qualité prix"
Points négatifs : "Les menus disponibles à bord ne sont pas disponibles sur le site internet ou sur l’application mobile c’est fort dommage"
Points positifs : "Ayant proposé de céder la place à un couple qui ne serait ainsi pas séparé l’hôtesse m’a placé dans un endroit plus confortable pour mes jambes et n’a cessé de me remercier. Alors que c’était la moindre des choses.merci à elle"
Points négatifs : "Procédures d'embarquement pas conformes aux règles COVID"
Points positifs : "Le prix La ponctualité L’equipage"
Points négatifs : "L’enregistrement tres mediocre."
Points positifs : "It was a very nice, standard flight. Nothing remarkable good or bad."
Points positifs : "..."
Points négatifs : "...."
Points positifs : "The was not confortable"
Points négatifs : "Having more entertaiment"
Points positifs : "Le personnel, l'espace pour le sièges et l'avion en lui même"
Points négatifs : "Ras"
Points négatifs : "Baggage claim was nearly one hour long"
Points positifs : "Retard de 2heures service nul"
Points positifs : "Personnel à bord"
Points négatifs : "Offrir un café"
Points négatifs : "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Points négatifs : "Not even water is offered to people"
Points positifs : "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Points positifs : "Quick and convenient"
Points négatifs : "Delays are always an issue"
Points positifs : "Rapide et à l’heure"
Points négatifs : "Un repas inclus!"
Points positifs : "les sièges sont vraiment confortable par rapport à d'autres compagnies le pilote nous a indiqué l'itinéraire de vol et les villes survolées"
Points négatifs : "un petit encas inclus dans le prix du billet serait 1 plus ainsi que des prises usb"
Points positifs : "Personnel Horaire respecté"
Points négatifs : "Décoller à l'heure..."
Points négatifs : "Etre a l'heure dans au moins un des sens"
Points négatifs : "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Points positifs : "Le personnel oui sympathique"
Points positifs : "Départ à l'heure"
Points négatifs : "Rafraîchissements gratuits et non payants"
Points positifs : "Le service à bord, les membres d'équipage, la flotte: nouveau Boeing avec nouvel éclairage et compartiment à bagages, magazine Transavia à jour, embarquement rapide, vol à l'avance, annonces du suivi du vol, TOP !"
Points positifs : "Pour du lowcost c’etait parfait"
Points négatifs : "Delay..."
Points positifs : "Everything was fine"
Points négatifs : "No problems"
Points positifs : "Not full flight"
Points négatifs : "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Points positifs : "Confort .ponctuel"
Points négatifs : "Pas pu choisir mon siege"
Points positifs : "Pas grand chose"
Points négatifs : "Les 2 steward qui fessaient plus de bruit que le moteur pendant plus de 2 heures, un grand momemt de théâtre !!! Blague à part le boulot demande quelques instant de sérieux de tant à autre..."
Points négatifs : "Mauvaise communication des informations de vol par l’équipe à l’enregistrement des bagages qui nous a coûté un vol"
Points positifs : "Ponctuel , avion récent"
Points négatifs : "L’embarquent fast line ne sert à rien tout le monde embarque ensemble"
Points négatifs : "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Points positifs : "Pour ce vol Respect des horaires et bagages,personnel de bord très agréable"
Points négatifs : "Rien à redire."
Points positifs : "Départ et arrivée à l’heure promise"
Points négatifs : "La climatisation était trop forte et l’avion ressemblait à un frigo. En dépit de nos demandes d’augmenration de la température en cabine et d’avoir au moins une couverture la température a été maintenue froide. Mon mari et moi somme devenus malades et avons attrappé froid. La seule récompense à laquelle ont a eu droit était un thé chaud gratuit."
Points négatifs : "30€ pour 20kgs c’est cher par rapport à Tuifly par exemple."
Good budget airline, comfortable seats and pleasant crew
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Points positifs : "The flight was fine."
Points négatifs : "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Points positifs : "The flight was pretty smooth considering it was a small plane."
Points négatifs : "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Points positifs : "?"
Points négatifs : "No"
Points positifs : "Awful!!!!"
Points négatifs : "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."
Points positifs : "Smooth experience, no problem."
Points négatifs : "Riding a packed bus to the plane was awful."
Points positifs : "Very fast check in. No problems"
Points négatifs : "Nothing"
Points positifs : "L’espace entre mes jambes et le siège d’en face"
Points négatifs : "Fournir des écouteurs, une collation, les hotesses sont très mal maquillées, du retard sur les 2 vols !! (Jetait en escale ;) ) ..."
Points positifs : "I am still in one piece after flying."
Points négatifs : "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Points négatifs : "Flight was cancelled, difficult rebooking."
Points positifs : "Les sièges"
Points négatifs : "Les repas"
Points positifs : "Les sièges"
Points négatifs : "Les repas"
Points négatifs : "Nothing except control for entertainment didn’t work"
Points positifs : "Seats at the front are comfortable with space for the legs."
Points négatifs : "One drink within almost 4 hours flight is not enough."
Points positifs : "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Points négatifs : "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Points négatifs : "Terrible hard landing"
Points positifs : "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Points négatifs : "Can't comment on food as it isn't provided with the basic fare."
Points positifs : "Muy cumplidos y personal amable"
Points positifs : "Very speedily boarding, crew dealt with a passenger with a large bag well."
Points négatifs : "Chair didn’t lean back, unclear that water wasn’t free"
Points négatifs : "Vous n’a Pas spécifier qu’il fallait être là deux heures avant nous avons dû payer deux billet je ne souhaite plus voyager avec cette compagnie ils disent que ce de votre faute de nous avoir mal informé je suis très mécontent d’avoi Rater l’aviOn du fait d’etre Dans une file d’atteNet"
Points négatifs : "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Points positifs : "The crew was friendly and helpful!"
Points négatifs : "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Points positifs : "Seat comfort Nice stafflost"
Points négatifs : "They lost our luggage Major bummer"
Points négatifs : "Fligjt canceled, bad customer support, lost bag"
Points positifs : "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Points négatifs : "Vegetarian hot meal option was a little strange, but not terrible."
Points positifs : "We had one of the more legroom seats so that was nice"
Points négatifs : "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Points négatifs : "The seats are broken and the crew treats the passengers like they do not matter."
Points négatifs : "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Points négatifs : "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Points positifs : "Departure on time, arrival even earlier than scheduled. Great!"
Points négatifs : "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Points négatifs : "No Bus"
Points négatifs : "Une seule hôtesse qui s‘occupait de l‘embarquement ce qui n‘était pas suffisant d‘autant plus que bous avions déjá 1/4 heure de retard. L‘embarquement nous a fait prendre du retard supplèmentaire de ce fait."
Points positifs : "L'avion est arrivé à temps"
Points négatifs : "Le changement de la porte d'embarquement ne m'a pas été envoyé par mail"
Points négatifs : "pas de bording pass de dusseldorf à lyon, une heure de retard et mauvaise porte indiquée sur mon document; j'ai le bras cassé, personne ne m'a demandé mon fit to fly , je dois demander aux hotesses de m'ouvrir les paquets, elles pourraient me le proposer;;; pas de majuscules car je tape d'une main j'ai galéré pour retrouver ma valise à lyon après une attente interminable au controle des frontières"
Points positifs : "We arrived in Zagreb 10min early"
Points négatifs : "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Points négatifs : "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Points négatifs : "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Points négatifs : "Buses didn't fit all people after landing."
Points négatifs : "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Points positifs : "Comfortable and enjoyable."
Points positifs : "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Points négatifs : "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Points positifs : "Check in was easy, employee was pleasant."
Points négatifs : "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Arrived almost 1 hour late to panama city
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Points positifs : "Extremely professional boarding process, and kind and attentive flight crew."
Points positifs : "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Points négatifs : "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Points positifs : "Très bon personnel de bord, check-in et embarquement très rapides!"
Points positifs : "Nothing"
Points positifs : "The crew was very attentive, as was to be expected for Business Class service."
Points négatifs : "Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!"
Points négatifs : "Air Europa charged for food."
Points positifs : "We really like the crew"
Points négatifs : "If they offer something to drink"
Points positifs : "Nothing"
Points négatifs : "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Points positifs : "The plane was new and very comfortable"
Points négatifs : "Free snack"
Points positifs : "The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely."
Points négatifs : "The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat"
Points négatifs : "No AC"
Points positifs : "Crew was great"
Points négatifs : "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
Points positifs : "Timing parfait"
Points négatifs : "Une collation offerte"
Points négatifs : "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Points positifs : "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Points positifs : "Comfortable seats from the good old days on board B 737"
Points positifs : "Vuelo directo"
Points négatifs : "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Points positifs : "Crew was great, the rest was average"
Points négatifs : "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Points négatifs : "My United flight was five hours delayed and I was going to miss my Air Europa flight. I called to see if I could switch flights but that was absolutely not an option and I had to buy a new one way ticket. I would’ve paid the difference, if there was one, but that wasn’t an option."
Points positifs : "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Points négatifs : "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Points positifs : "Modern clean plane, excellent crew"
Points négatifs : "Flight was delayed but no announcements were made"
Points négatifs : "Boarding time notification and check luggage’s cost"
Points positifs : "Cartoons on tv (for kids)"
Points négatifs : "the plane is too tight"
Points positifs : "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Points négatifs : "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Points positifs : "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Points négatifs : "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Points positifs : "The staff was very friendly"
Points négatifs : "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Points positifs : "Nice plan and staff."
Points négatifs : "Very slow baggage drop off at Barcelona airport."
Points négatifs : "Dejaron el equipaje en malaga"
Points positifs : "Flight crew was accommodating. Moved us to an empty row so our infant child could stretch out and sleep."
Points négatifs : "Have to pay to secure seats in advance. No access to a bassinet even though we were traveling with an infant"
Points positifs : "Le premier vol"
Points négatifs : "Le deuxième vol"
Points positifs : "Very comfortable plane with wide seats and nice reclining feature! Staff is very friendly. They are generous with the food and snacks."
Points négatifs : "Boarding was not loaded in zones. It was a free for all. Staff seemed annoyed that I asked for more water (I had asked 25 min prior and she asked me to wait for beverage service. When I got it, I chugged it and asked for more and they ignored me. I had to ask 3 times)."
Points négatifs : "Sat sweltering on tarmac with doors open. All passengers sweating"
Points positifs : "Cost effective, easy to access airport."
Points négatifs : "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Points négatifs : "I was taken back by the crew not friendly"
Points négatifs : "The food was terrible."
Points positifs : "Price was very good. That's a big plus."
Points négatifs : "Retard 1h40!!!!!"
Points positifs : "Confort Équipage au top"
Points négatifs : "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Points positifs : "Équipage sympa"
Points négatifs : "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Points négatifs : "Food was paid although it was not a surprise. We did not have anything so can't really judge here? No onboard entertainment."
Points positifs : "nothing"
Points négatifs : "old planes, bad food, no individual tv screens, no choice movies, no air vents."
Points positifs : "Crew was nice"
Points négatifs : "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Points négatifs : "Terrible line up for boarding."
Points négatifs : "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Points négatifs : "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Points négatifs : "Bad services, and the staff too"
Points positifs : "the crew"
Points négatifs : "comfort, there were small space for our legs The food , the worst i have ever seen"