KAYAK est un moteur de recherche dédié au voyage, qui parcourt le Web à la recherche des meilleurs prix que nous puissions trouver pour nos utilisateurs. Grâce à plus de 2 milliards de recherches traitées chaque année, nous pouvons afficher une grande variété de prix et d’options pour les vols Marseille-Berlin.
L’outil de Prédiction des prix KAYAK se base sur un historique des données pour déterminer si le prix des vols Marseille-Berlin est susceptible de changer au cours des 7 prochains jours, afin d’aider les voyageurs à savoir s’ils doivent attendre ou réserver maintenant.
KAYAK Mix vous permet de combiner des allers simples pour économiser par rapport à un aller-retour traditionnel. Vous pourriez par exemple vous envoler vers Berlin avec une compagnie aérienne, puis repartir pour Marseille avec une autre.
Les dates de voyage ne sont pas toujours figées. Si vous pouvez vous permettre un peu de spontanéité, faites votre recherche avec des dates flexibles. Vous pourrez ainsi voir des vols entre Marseille et Berlin jusqu’à 3 jours avant et après vos dates de prédilection, et ainsi trouver l’offre qui vous convient le mieux.
Les notes se basent sur les avis des utilisateurs KAYAK
Points négatifs : "Very nice crew and great food"
Points négatifs : "Still don’t have my luggage yet"
Points positifs : "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Points positifs : "Food was great, enjoyed watching videos, staff very profession and friendly."
Points négatifs : "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Points positifs : "Excellent crew, good food & movie selection."
Points positifs : "Great airline"
Points négatifs : "Not being 1 hour late"
Points négatifs : "Too hot inside the aircraft"
Points positifs : "No delay and nice staff"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Points négatifs : "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Points négatifs : "This was just a short commuter flight from Lyon to Amsterdam for connection."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "On time and friendly crew"
Points négatifs : "Boarding needs improvement"
Points positifs : "Good food, friendly service"
Points négatifs : "More trash pickup; only one round of beverage service"
Points positifs : "The service"
Points négatifs : "The food."
Points négatifs : "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Snooth and efficiënt with a KLM service"
Points négatifs : "No entertainment"
Points positifs : "The leg room, was surprisingly roomy"
Points négatifs : "The food and that there was no entertainment."
Points positifs : "Sound was broken on my TV set!"
Points négatifs : "Called stewardess twice to assist. No response!"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "Left ontime and service was excellent."
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Points négatifs : "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"
Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Points positifs : "Flight was delayed for three hours and was a very stressful flight"
Points négatifs : "Flight was not on time and got to destination very very late pier management of aircrafts"
Points négatifs : "Too late i missed my connection flight"
Points positifs : "Comfort economy well worth the extra."
Points positifs : "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Points négatifs : "OLD plane without comfort or entertainment"
Points positifs : "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Points négatifs : "Nothing."
Points positifs : "Manque de place"
Points négatifs : "La place"
Points négatifs : "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"
Points négatifs : "Service"
Points positifs : "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"
Points négatifs : "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Points positifs : "Easy airport business"
Points négatifs : "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"
Points positifs : "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Points négatifs : "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Points positifs : "The crew was good"
Points positifs : "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Points négatifs : "What is there not to like about KLM? I cannot find anything."
Points positifs : "Poor"
Points négatifs : "Poor"
Points positifs : "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Points négatifs : "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Points positifs : "Good aircraft, good service, on time, eventless"
Points négatifs : "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Points négatifs : "Entertainment system was not working on all seats"
Points positifs : "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Points négatifs : "N/A"
Points négatifs : "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Points positifs : "Très bien"
Points négatifs : "RAS"
Points positifs : "Rien"
Points négatifs : "Le personnel a l’embarquement !! Très désagréable et un avion a l’heure !!"
Points négatifs : "Seats were too close together."
Points positifs : "Le lounge Air France magnifique; personnel de bord"
Points négatifs : "Le système de divertissement à bord"
Points positifs : "Le personnel de bord et le service délivré sur un vol national"
Points négatifs : "Our request for vegetarian meals got lost after a glight was cancelled."
Points positifs : "Tout etait bien. Vol à l heure. Hôtesse gracieuse. Avion propre. Aide à l aéroport pour valider les billets sur la borne"
Points négatifs : "Rien pour moi"
Points positifs : "Crew was great. Seats were comfortable."
Points négatifs : "The airline lost both of my luggage suitcases."
Points positifs : "Le personnel de bord: pro et charmant."
Points négatifs : "1h30 de retard. Valise démolie à l’arrivée. Pas de repas. Vin blanc chaud. Siège non inclinable."
Points positifs : "The crew was very friendly."
Points négatifs : "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Points positifs : "Nothing"
Points négatifs : "Everything"
Points positifs : "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Points négatifs : "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"
Points positifs : "Le chef de cabinet était très accueillant et à l’écoute"
Points négatifs : "No entertainment facilities"
Points négatifs : "Plane is old and entertainment facilities are no longer appropriate"
Points positifs : "Crew great."
Points négatifs : "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Points négatifs : "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Points positifs : "Personnel très bien, divertissement complet, avion très peu bruyant"
Points négatifs : "Plus de place pour les jambes en classe eco: c’est presque impossible de sortir vers le couloir sans faire lever tout le monde dans sa rangée."
Points positifs : "The crew was pleasant and boarding efficient I lucked out with first class"
Points positifs : "Crew was awesome!!"
Points négatifs : "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Points négatifs : "Propreté de l'appareil"
Points positifs : "The crew was friendly and always came around with water."
Points négatifs : "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Points positifs : "srfghj"
Points négatifs : "fghjkl"
Points positifs : "Air France personnel is always really helpful"
Points négatifs : "Food and comfort in short haul are not the best - but the flight is short..."
Points négatifs : "Un peu plus d'espace entre les sièges."
Points positifs : "Tous les services de la compagnie"
Points négatifs : "Ras"
Points négatifs : "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Points positifs : "It was only 2 hours"
Points négatifs : "Small plane, no movies"
Points positifs : "Snack et boisson à bord, plutôt confortable, embarquement rapide avec bébé"
Points négatifs : "Avion retard.. Pas drôle avec un bébé fatigué"
Points négatifs : "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Points négatifs : "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."
Points positifs : "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Points négatifs : "The seat padding is rather thin."
Points négatifs : "Not much legroom."
Points positifs : "Personnels agréables et disponibles. Bonne information quant au retard."
Points négatifs : "Embarquement et contrôle de bagages très mal indiqué (pas dans le hall indiqué)"
Points négatifs : "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Points positifs : "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Points négatifs : "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Points négatifs : "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Points positifs : "On time."
Points négatifs : "Did not seat together passengers, although booked and checked in at the same time."
Points négatifs : "Impossible de commander un repas sans gluten sur l’application mobile"
Points positifs : "Nothing"
Points négatifs : "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Points positifs : "everything was fine. uneventful"
Points négatifs : "Food"
Points négatifs : "1 hour delay in departure from Lisbon"
Points négatifs : "Boarding process.."
Points positifs : "Lovely staff"
Points positifs : "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"
Points positifs : "Friendly competent staff"
Points négatifs : "Nothing in particular"
Points négatifs : "Pouvoir décharger les boarding pass, le site de BA is not user friendly, heureusement t staff tres ftriendly à l’aeropor"
Points positifs : "Le personnel"
Points négatifs : "Rien tout a été parfait"
Points positifs : "La qualité de l’a380"
Points négatifs : "L’espace dans l’a330"
Points positifs : "Nous n'avons pas pu monté à bord, nous avons du reprendre un billet aller-retour, nous l'avons repris dans la même compagnie mais aucun geste commercial n'a été fait."
Points négatifs : "le commandant de bord aurait pu attendre les 6 passagers manquants bloqués au passage de la sécuritél"
Points positifs : "service de l'equipage"
Points négatifs : "Les repas, sieges etroits entre LHR et YUL, longue duree de l'escale"
Points négatifs : "Une collation gratuite pendant le vol"
Points négatifs : "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."
Points positifs : "La couleur de l avion ."
Points négatifs : "Tous"
Points positifs : "le personel etaient aimable et souriant"
Points négatifs : "nous avons eu un delay"
Points négatifs : "pas de boisson ni nourriture offerte"
Points positifs : "Le toute"
Points négatifs : "Rien à dire"
Points positifs : "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"
Points négatifs : "Vol British Airways opéré par American Airlines - Place aux jambes insuffisant, repas médiocre, hôtesses peu souriantes"
Points négatifs : "It was a delta flight"
Points positifs : "la gentillesse de l’équip"
Points négatifs : "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."
Points positifs : "Entertainment"
Points négatifs : "Everything else"
Points négatifs : "Une heure de retard au départ de Genève ."
Points négatifs : "Pas de cash accepté. Aucune nourriture cadeau."
Points négatifs : "Pas de cash accepté; Pas de petits "cadeaux" à manger ou boire."
Points positifs : "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."
Points négatifs : "50 minutes de retard, très peu d'informations, boissons payantes à bord"
Points négatifs : "25 min de retard pour le décollage"
Points positifs : "La sympathie de l'équipage"
Points négatifs : "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."
Points positifs : "Embarquement rapide"
Points négatifs : "Pas un verre d'eau de servi, même pour mon enfant."
Points positifs : "Une fois à bord, confortable et efficace"
Points négatifs : "Retard de 30min maos ce sont les aléas de l'aérien..."
Points positifs : "Bon équipage,pas de problème lors du voyage"
Points négatifs : "J’ai demandé un changement d’horaire que je n’ai pas pris Car on m’a demandé 77€ pour prendre l’avion qui était 2h plus tôt alors qu’il n’etait Pas rempli intégralement."
Points positifs : "There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process."
Points négatifs : "No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack."
Points négatifs : "Charged airport bag checking price even thought I had checked in on line for half the baggage check in fees. Added $120 to the fare"
Points positifs : "Great crew!"
Points négatifs : "No complimentary water! The first flight I ever had like that. Very disappointing!"
Points négatifs : "Tasteless food."
Points positifs : "personnel correct espace siège raisonnable"
Points négatifs : "PAYER boissons et repas; départ différéble de 25 minutes"
Points positifs : "Sièges super confortables, calme, bon service, bon repas..."
Points négatifs : "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"
Points positifs : "Siège relativement confortable, nourriture excellente, abondance d’alcool, variété de films, présence de films récents."
Points négatifs : "Courtoisie des employées n’etait pas excellente. Le service était TRÈS long. 4 agent.e.s de bord, ce n’est pas suffisant pour la taille de l’avion. Employé.e.s pas toujours sympathiques, et parfois plutôt rude."
Points positifs : "Good air flow, roomy seats and friendly staff"
Points négatifs : "Didn’t serve any free drinks- water coffee only came by with a cart to pay for drinks."
Points négatifs : "1 heure de retard Plusieurs vols annulés donc bcq de monde à l'embarquement Nourriture payante alors que le vol faisait partie d'un vol paris-singapour"
Points négatifs : "retard d'environ 2h donc plus de train pour pouvoir renter à domicile pas de compensations par la compagnie(mème pas un café ) hormis des excuses de l’équipage pour le retard"
Points positifs : "Clean plane and crew are friendly"
Points négatifs : "Stuff at the gate we’re very rode no manors at all ."
Points positifs : "Speedy and friendly service from crew"
Points négatifs : "Flight was delayed. Not their fault; French traffic control strike"
Points négatifs : "No food available on flight in business class. Kitchen breakdown"
Points positifs : "Friendliness and professionalism of the personnel."
Points négatifs : "Le manque d'attention du personnel de bord qui reste très impersonnel. pas de café à la fin du repas ni de digestif, Les films pas très intéressants"
Points positifs : "Wonderful flight attendants. Flight was on time."
Points négatifs : "2 cups of hot tea-norhing else- cost 4 pounds!"
Points positifs : "Flight boarded quickly"
Points négatifs : "Gate agents insisted I needed to check my bag even though I specifically brought a carryon to put under my seat should the overhead bins become full. I have worked for the airline industry for 14 years , I know how this works , and I know carry ons fit under the seat in front of me of an Airbus A319."
Points positifs : "La ponctualité, la nourriture, le choix de films"
Points négatifs : "Rien"
Points positifs : "The onboard store."
Points négatifs : "USB ports. They were off."
Points positifs : "The entertainment was nice!"
Points négatifs : "The seats were not comfortable"
Points positifs : "Food"
Points négatifs : "Comfort"
Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Points positifs : "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Points négatifs : "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Points positifs : "The seat was comfortable."
Points négatifs : "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Points positifs : "One lady was so mean when I asked her a question ."
Points négatifs : "Be more smiling and helping customers when needed"
Points positifs : "Even with some departure delays we landed on time."
Points négatifs : "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Points positifs : "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Points négatifs : "A bit more space for placing magazines etc would be welcome"
Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Points positifs : "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Points négatifs : "Travel notifications should mention documentation requirements."
Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"
Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"
Points positifs : "Sympatique"
Points négatifs : "L'embarquement."
Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."
Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"
Points positifs : "Clean and fairly new aircraft. Good flight"
Points négatifs : "Ground staff more helpful"
Points négatifs : "Le retard et la prise en charge à l'arrivée"
Points positifs : "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Points négatifs : "The food could be better"
Points positifs : "That's the only good thing."
Points négatifs : "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Points négatifs : "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Points positifs : "Wine and ham in Spain."
Points négatifs : "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."
Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"
Points positifs : "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Points négatifs : "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Points positifs : "Fast boarding, good entertainment and arrived early"
Points négatifs : "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Points positifs : "Entertainment system is great. Lots of new released movies."
Points négatifs : "Boarding is chaotic mixing priority with the rest of passengers."
Points positifs : "Flight left on time"
Points négatifs : "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."
Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"
Points négatifs : "Maybe include vegan options for food?"
Points positifs : "Nothing"
Points négatifs : "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Points positifs : "Good seat compared to other airlines"
Points négatifs : "The USB connector in my seat didn’t work"
Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"
Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."
Points négatifs : "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Points négatifs : "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"
Points négatifs : "1h15 de retard"
Points négatifs : "Bagage abîmé en soute"
Points négatifs : "The plane was an Airbus 330. I'm 6'2" and was uncomfortable in the seat for 7 1/2 hours. My knees hit the seat in front, and later the person there reclined to make things even worse. Since I couldn't slouch, my head was far above the seat back. I realize airlines are squeezing space and this trend will continue. It's become an accessibility problem for me."
Points positifs : "Nice plane an movies"
Points négatifs : "The lost my luggage"
Points positifs : "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"
Points positifs : "We arrived on time and safely."
Points négatifs : "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Points positifs : "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Points positifs : "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Points négatifs : "Connectors always seem to be delayed causing late boarding."
Points négatifs : "Food could have been better."
Points négatifs : "Could not board the plane as it was overbooked!!!!!"
Points positifs : "On time!"
Points négatifs : "Food!!"
Points positifs : "almost eveything"
Points positifs : "Nice crow"
Points négatifs : "The seats are impossibly small. Anyone over 6’2” is literally unable to fit. You’ll have to pay $60 for an exit row. This flight was a disaster. Staff poorly organized. No logic or order to boarding. Old, decrepit planes. No snacks or anything. Terrible. Don’t fly these cut rate flights."
Points positifs : "The staff was accommodating"
Points négatifs : "The seats were crowded and there was practically no entertainment"
Points positifs : "Personnel de bord formidable, équipements neufs"
Points négatifs : "Sièges étroits, pas de possibilité de modifier son siège au Check in"
Points positifs : "The service was good, the food wasn't bad at all. They were able to accommodate my food preference, though I hadn't requested a vegetarian meal. The rest of the flight was pretty bad. The flight boarded and left one hour late. No communication from ground crew about that. Boarding was a madhouse."
Points négatifs : "There were like 3 movies/shows to watch on a seat screen that you couldn't control anything. So outdated and old. If I had known, I would have made alternate arrangements. Seats were so small and uncomfortable. No width space and no frontal space when person in front reclined their seat. Horrible."
Points négatifs : "Regular El Al tickets to Europe include bringing a suitcase. Their website says that "Lite" tickets are charged extra for bringing a suitcase. At the airport I was told that my ticket was "Lite" even though there was no hint of that on the ticket. As a result I had to pay an extra $220 dollars."
Points positifs : "Excellent crew and food"
Points négatifs : "Most uncomfortable seat I’ve ever had"
Points positifs : "The chicken sandwich was good"
Points négatifs : "More spacious seats, better arange the airoplane with three lines of two seats ..."
Points positifs : "Nothing to get imprese"
Points négatifs : "Good attention, standard flight"
Points négatifs : "I was duped thinking this was an El Al flight but it was a cheap brand of El-Al, called UP. They did not serve food (only for sale, even coffee), and charged extra $80 for luggage. For this price I could have flown Lufthansa and enjoyed the benefits."
Points négatifs : "The worst airline"
Points négatifs : "El Al - Better swim to your destination."
Points positifs : "New plane with a great entertainment selection but I think the leg room is becoming less with each new plane. Musical seats —if you’ve flown ElAl before you know what I mean—was annoying. Flight crew seemed to disappear for a while. No response to the call button for over 5 minutes so I walked to the back of the plane where all flight crew seemed to be congregating to get a glass of water. When crew was around, they were very pleasant ."
Points négatifs : "I pay 80 dolar to baggage, they cheat me"
Points négatifs : "Please take those 737 off!!"
Points positifs : "Nothing"
Points négatifs : "All the plane is old , dirty , seat is broken and commands are not working"
Points négatifs : "Could not pre check-in via swiss or elal website, seats were given once arrived in geneva. No entertainment system at all."
Points positifs : "Israeli jewish airline"
Points négatifs : "Safety movie didn/t work properly and we taxi back to the gate."
Points positifs : "L'Avion a bien décollé et bien atterri"
Points négatifs : "si l'avion serait tombé :-)"
Points positifs : "Nice crew & plane"
Points négatifs : "Long lines for Checkin bugguge- Around 35 min. Too bad u can't choose seats during web checkin. The system gives u a random seat."
Points négatifs : "I didn't know that I have to pay for the laguge."
Points négatifs : "media did not work ."
Points négatifs : "In your website it was not specified that this wad a low cost flight. More expanses were required on check in. There were many passengers that felt misleaded."
Points positifs : "By and large the crew was obliging. Though we left late, we arrived, as scheduled, on time. Food is fresh, very much like what you find at home."
Points négatifs : "Proximity of seat to kitchen."
Points positifs : "The crew is nice."
Points négatifs : "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Points négatifs : "The seats are too small and aren't comfortable. When someone reclines you have no space left"
Points positifs : "i like that I arrived safely. No delays."
Points négatifs : "I didn't like nor appreciate how the staff interrogated me and treated me prior to boarding the flight. I understand that they have high security, but their attitudes are nasty and inhumane. So therefore I will never fly them again. Not to mention my luggage didn't make it. I had to go on without my luggage. They inspected and reinspected every single item on my carry on for like an hour in a different room. Kinda scary.! Other airlines check the bags in front of the passengers. Horrible experience and I travel a lot and had never experienced anything like that. Almost didn't feel welcome to be traveling to Israel. The flight attendants have attitudes and they yelled at me because I didn't speak or understand hebrew. Food on the plane is horrible too."
Points positifs : "Too many arsim"
Points négatifs : "That the company UP didn't mentioned during reservation that there is an extra fee of 80$ for the luggage!"
Points positifs : "Seats were comfortable for my 6'3" frame."
Points négatifs : "If you want entertainment, you need to download app before boarding plane"
Points négatifs : "SMALL AND CROUDED"
Points positifs : "short lines, efficient security check, easy online check in, smooth boarding"
Points négatifs : "lunch was mediocre--maybe due to Passover"
Points positifs : "Facilité embarquement a tel aviv .."
Points négatifs : "Odeur gazoul.au départ lenteur récupération bagages..."
Points positifs : "Leaving in a timely manner. The flight experience is more or less what you would expect from a low-cost line. The crew is friendly."
Points négatifs : "The flight is advertised as El Al flight, but actually is an UP flight, meaning the ticket price does not include luggage. Come to find this 3 days prior to the flight, months after ordering the ticket, meaning additional $140 to the flight cost, which most certainly was not worth it. Besides little leg room, the seats are very narrow, and were enough for my wife, who is quite a small person, but not good enough for me, a fairly average man."
Points positifs : "charged us $70 for extra 6kg, long lines, 90 min to register.."
Points positifs : "the website is impossible to use when it comes to prepaying luggage. very omplex."
Points positifs : "I dont normally complain and almost never give a negative review but to many things went wrong on my round trip flying elal. Firstly i took a backrow seat hopeing for some more space unfortunately the way the plain was set up there was an obstical behind my chair and i could recline there was no leg room and the seat was dirty i fell asleep and missed all the meals and the screen on my chair was broken so no entertainment. On the flight back i made sure to get a exit seat but i was aganist the window and the bottem of the plane door gave me less room than a normal seat the tray is stowed one the side of the seat and it was in a filthy compartments sorry guys i dont ever want to fly with you guys again 9 hours of this was just to much."
Points négatifs : "I purchased a ticket from Thai airways. They are selling for El Al planes. Then after purchase I couldn't make any change because El Al don't use Thai airways booking confirmation and Thai airways are not in control of the plane."
Points positifs : "I didn't dislike anything. I just don't think there was anything that I was super impressed with. I do always appreciate my sense of security flying with El Al. Older planes = More space."
Points négatifs : "Entertainment was difficult to use and not terribly interesting. And when I did download the app prior to my return there is a bug that has allowed the apps logo to replace all sorts of icons in my iphone bookmarks. Really not thrilled. Was not able to find anything interesting to do/watch."
Points positifs : "Intra-european seat comfort - better than most Food"
Points négatifs : "Boarding and disembarkation horrible -access on both side by bus."
Points négatifs : "bad boarding bad service very not comfortable seat and ententainment"
Points positifs : "We paid a full price and received a service of a low cost flight. Airplane was extremely uncomfortable, food- instead of breakfast- poor sandwiches with no choice for vegan. No earphones or music. It's a shame for el al to charge so high for such a chip and uncomfortable flight and service."
Points positifs : "Food was okay; make any diet"
Points négatifs : "The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children)."
Points positifs : "Sequrity was very good. Food was good for economy class."
Points négatifs : "Even I thought that I paid for my bag, they charged me 70 euro on the way back. I believe that the cost of the ticket should justify at least one checked bag for free. I paid for the trip from Frankfurt to Tel Aviv and back to Berlin 1200 dollars."
Points négatifs : "Smaller plane than coming from tel Aviv to Barcelona. Smaller seats that did not go back as far."
Points positifs : "Nothing"
Points négatifs : "Everything. Especially that kayak haven't mention for one time that the flight include nothing. I had to pay 400$ More than the price showed me on kayak website. In addition, you realize it on the moment you doing check in. I mean 24 hours before the flight. I'm ordering from kayak everyone of my trips, and this one was definitely the last time. Including El Al which is the shitty company I ever flight with. BE AWARE!!!!!!"
Points positifs : "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
Points négatifs : "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
Points négatifs : "Delays on both directions of the trip. 1 way 1.5hours, going back 3 hours.. Entertainment system feels from the 80s No private screens No USB Audio was terrible F.A were far from friendly"
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