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Although I made an online reservation, the front desk attendant decided that he would give priority to other people who walked in and paid him cash. They did not give any reasoning why they did not think my online reservation was valid and simply dismissed us. I was left stranded with my significant other having to look for a different hotel. If you are in Old Quito, I would recommend Hotel San Francisco, which is just down the block from this one.
The hotel was comfortable and very clean. The staff was helpful. It is located in Quito's old section and very close to many of the sites we wanted to see. The courtyard in the center of the building was a nice quiet place to relax. The hotel provided eveerything we needed-- comfortable beds, hot water, a good breakfast and free wi-fi.
I was sorry that there wasn't a restaurant in the hotel. (The information I received when I made the reservations said that there was.) Quito is not very safe at night and we didn't feel comfortable going out at night. The hotel has a refrigerator and we were able to use that which helped.