The Ritz-Carlton San Francisco

Front desk and concierge service were fantastic, the staff was friendly and responsive. However, our room was pretty standard apart from more space than usual between the Queen size beds. The beds were not comfortable, firm and lumpy, my teenage daughter thought so as well. Our note pad had one sheet of paper left on it which we used, and the pen was dried out so we had to find another source for making notes. When we arrived at our room there was a flood of water on the bathroom vanity which I didn't see due to the marble patterning. I set my makeukp bag down in it, so instantly had a soaked bag. Service to repair the leak was prompt. The first two nights of our two night stay we could hear the couple next door arguing quite clearly, after a call to security, the third night it was quiet. The air conditioner/heater was very loud and woke me up every time it turned on. We planned to eat at the famed restuarant but it turns out their Sunday brunch is no longer served, and their dining r...

This was a girls weekend to shop, eat, drink and have fun. The Ritz exceeded our every expectation! The staff was exceptional, the service impeccable and the club level was great. We all thoroughly enjoyed our stay and will go back.

The club level is great!