Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
L'emplacement était génial. Il y avait beaucoup d'équipements. Bon restaurant. Assez vieillots. Et très grand. Nous nous sommes sentis vide.
Lit très confortable La chambre sentait le renfermé
J'ai adoré le bar qui se trouve sur les pistes à pied
J'y ai passé une nuit pour un évènement au yum centre. Il y avait vraiment sympa d'avoir accès à l'évènement depuis le skywalk de hotel Je préfère les matelas plus moelleux. Mais cela n'a pas vraiment affecté mon sommeil lol
Il est bien situé. Plus besoin de nombreuses rénovations. Très datés.
Personnel Les chambres basiques
Magnifique et historique.
Ambiance parfaite avec un service formidable. Vraiment ne voulions pas partir.
Il faudrait qu'il y ait une rénovation de la moquette, en tous cas, un meilleur service de nettoyage
L'architecture Est que j'ai dû payer pour le stationnement
location, gym, comfy bed
The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
The location is great, right on fourth street. The bed was very comfy and the tv was huge. The bathroom was freezing, and the noise from the late night parties echoed from the lobby right outside the door, made it hard to sleep. Valet was expensive and the pool was alright, kind of small. No hot tub. No free wifi, no breakfast included. For the cost, I expected more.
This is a awesome hotel in a great location. Staff at the desk were exceptionally friendly and helpful. The room was decorated in a very modern style. There was a 65 inch TV in the room. The hotel also has a restaurant and bar. I ate 3 meals there and the fool was good and preparation was excellent. I would not hesitate to stay there again., Front desk workers, although eager to assist, did not have a good command of the English language. The accents were very heavy, and sometimes I had to ask them 2 or more times to repeat what they said.
We loved the size of the pool and that it was indoor/outdoor. The room was clean and nicely decorated. We also enjoyed the balcony overlooking the pool. The hotel staff was very friendly. The shuttle was also very helpful. We really feel that each room should have a refrigerator and microwave. We would have also liked to have some sort of complimentary breakfast. My husband and I stay in many hotels throughout the year and this is the first one to not have any of the amenities I have stated above.
The staff was wonderful and friendly the room was great and clean they even left some body spray on the pillow bathroom was very clean we were minutes from Kentucky kingdom and we walked there and if I ever got back it is where I would stay 2 They had this beautiful pool and court yard buy I tried to relax in it and it was full of black ppl and I tried on 3 different occasions and as late as 9:30 but all the children (and there were like 40) were out of control throwing things splashing running around and the life guard doing nothing to stop them .. Later found out that there was a family reunion of some sort but as I sat in the courtyard I watched other families and guest come down and see the craziness and turn around and leave...
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
Le personnel a été absolument fantastique ! Les piscines étaient supers, et les chambres d'excellente qualité ! Moi et mes gamins reviendrons certainement !
Impeccable L'alarme incendie ne fonctionnait pas et a commencé à biper toute la nuit.
Il y a des marches dans les couloirs qui mènent aux chambres.
L'emplacement nous convenait bien, à proximité de tout ce dont nous avions besoin. Le décor vieillot dans les parties communes et les chambres. La basse qualité des draps et les articles de toilette
Late night front desk staff went above and beyond. The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.
21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb. Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.
Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
The room was beautiful! The bed was better than the one I have at home! & everything was very clean! Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!
fairly quiet there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey
Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend. Crazy family birthdays on the weekends.
Le personnel de la réception, le personnel de nettoyage et le personnel dans la salle du petit déjeuner étaient tous très sympa ! J'y vais très souvent pour les affaires et j'ai vraiment apprécié que les serviettes que j'avais accrochées étaient laissées là pour que je les ré-utilise (comme suggéré par l'avis de la salle de bains). Je dois dire que cela n'arrive que 1 sur 10 des séjours. En général j'ai des serviettes totalement neuves et propre même quand je pends mes serviettes sales. C'est important pour moi d'économiser l'énergie et d'autres ressources et quand un hôtel annonce des principes écolo ça signifie beaucoup quand ils s'y tiennent. Merci beaucoup pour le personnel d'entretien d'être soucieux de l'environnement ! Hampton Inn continue à être ma chaîne d'hôtel de choix pour le plaisir et pour un voyage d'affaires.
Somptueux petit déjeuner copieux
Super clean and in a great location! 9 minutes from down town and about 10 from the shopping malls. Room service was great and the food tasted wonderful!
Very nice lobby, check in and check out was really quick, room was amazing for the price I paid. The complimentary coffee was surprisingly good. I didn't realize how close the hotel was to the Louisville Airport. I could hear planes taking off all through the night. That coupled with the very loud fan led to zero sleep.
La atención del.personal, la limpieza, la ubicación para las actividades que había planeado No incluye el desayuno
I had been up for 22 hours and I can't tell you enough how comfortable the bed and pillows were . I was happy with everything
Nice employees and super nice beds. TV was also nice.
The hotel was only minutes fr airport, clean and comfortable. I had dinner in the bar where the server was super friendly and food tasted great. I didn't get my wake up call and airport shuttle doesn't run for early flights.
After staying a night at the Four Points I didn't think it was an awful hotel, until I was charged three separate times in the following two weeks. The first two were supposedly deposits for damage at $50 each that the manager claimed would "fall off." Until I called a second time those charges remained on my card. I thought it was over until last week when another $72.40 appeared from the hotel. When I called about that charge they claimed someone must have charged food from the restaurant to our old room number. I asked for them to remove it, but they claimed it would have to wait to be investigated and there was still no promise the charge would be removed. I ended up having to call my bank to cancel the charge. Needless to say, I don't recommend this hotel to anyone. The stay wasn't bad, but it's not worth the hassle afterwards.
Location was great, and the bed was comfy. Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.
We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.
Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away. Did not like the price of the hotel. But the location was so good I would pay it again.
The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center. the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.
Bathroom was not clean tub handle fell off had to move rooms 3 times very inconvenience
The nice soft bed. It was heavenly.
Location is perfect for visiting family. Hotel went out of their way to make us feel comfortable during the holidays. Hotel restaurant was closed for the holiday so the hotel provided a free breakfast for all guests. That was a nice surprise.
The hotel was nice, the staff was friendly. The area was right by Kentucky kingdom which would have been convenient if someone was planning to spend their day there. We were on our way south and stopped for the night so this met those needs. Nothing bad stood out in my mind.
The bedroom So much to day It's so much to say, there's not enough characters
The staff! From the front desk attandants to the bartender to the drivers, outstanding courtesy and customer service.
The room was nice and the hotel was close to all. The room next to us was extremely noisy, I called the front desk 3x between 11:30 and 3. They assured me it would be taken care of, however nothing changed until they went to sleep. Continental breakfast would be nice.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced. Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.
Very friendly and helpful staff at reception. 8Up understaffed on weekend nights.
8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic
Paid $94 including taxes and fees. Great value for the money. Practically spotless rooms. Decent fitness center. Good breakfast. Professional and friendly staff. Were accommodating with late night ride to the airport. A bit more hair in the shower than I would have liked. One of two treadmills was broken. More variety of cereals at breakfast would be nice.
Lost of space in the suite, comfortable king size bed, pillows I liked so well I'm going to buy some, huge shower, fridge and microwave in room, a place to lounge on the couch and relax, location was decent, staff was nice, breakfast was decent The shower could be cleaned better. There was some mold.Rest of the room was perfect. The indoor pool that's was advertised as heated was cold.
We came from Wisconsin to see a concert. The location was great; easy to find and very easy to come and go. The room was well designed and the furnishings were comfortable and accommodating. It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.
The breakfast and afternoon meals were excellent. Clean rooms. Greg the night man was friendly and helpful. Price is high, but all hotels are high.
Closeness to restaurant arena and university. Small rooms too much furniture in then for small a small space