Hôtels à Louisville

Points positifs: Very clean, updated decor

Points négatifs: Had to go through shopping mall parking lot to get onto main road. Traffic was terrible in this area.

Points positifs: The rooms were spacious and clean. The location is in close proximity to upscale shopping and restaurants.

Points négatifs: No

Points positifs: Ease of check-in

Points négatifs: None

Points positifs: It's a mini vacation from home. You get free breakfast and dinner, unlimited pop and popcorn, pool,spa, alcoholic beverages and more. It's great if you want to get away for a day or a week. The customer service was excellent.

Points négatifs: No

Points positifs: Cleaniness

Points négatifs: Having to do a u-turn everytime I exited the property. A little noisy from the other guests slamming doors.

Points positifs: Beautiful room with free HOT breakfast!! And pool was great!

Points positifs: Lots of stores around. Comfortable bed. Great bathroom (e.g., shower has dispensers and a shelf for keeping things handy while showering). Good breakfast. Supposed to also have complimentary supper, but I checked in too late to experience that.

Points négatifs: Evening staff person checking me in was low on personality. Room A/C couldn't be turned below 66 (though it wasn't hot, so not a problem this night). No lotion in bathroom.

Points négatifs: The food was great but lukewarm.

Points positifs: FREE breakfast AND DINNER !!! We stay at a hotel about four times a year and this was THE BEST EVER. I just could not get over getting a room this nice in our price range !!

Points positifs: Large room. Clean and comfortable.

Points négatifs: Pool closes too early. 10:00pm on a Friday and Saturday is too early.

Points positifs: This is a brand new property...very nice Drury. My grandkids came to play in the pool on Saturday, and we had it to ourselves.

Points négatifs: First, the lady at the desk when we checked in on Friday evening was not very friendly and didn't seem happy to be there...or for me to be there! The hotel is easy to find, but getting out of the parking lot and back onto the Interstate is not very easy.

Points positifs: Cleanliness!! Loved the suite layout and the overall appearance of the hotel.

Points négatifs: No ... not one thing!!

Points positifs: Super nice and accommodating of our needs. We arrived after midnight with a 4 month old baby and they had the crib and everything all set up. Highly recommend!

Points positifs: Les chambres étaient propres, calmes et confortables. Espace piscine était bien tenu mais parfois plein de monde. Le personnel était sympathique et serviable.

Points positifs: La piscine était super ... le service à l'étage était génial avec des lits super

Points négatifs: L'ascenseur était le seul problème. C'était très lent. pas assez efficace pour le nombre de personnes dans l'hôtel en question.

Points positifs: The hotel was much nicer than I expected and the location was great. I definitely would stay there in the future.

Points positifs: The pool was an attraction for most of the children in the hotel. The water is rather cold but the pool is a good size with a separate hot tub. The two room suites provided welcome space

Points négatifs: The twin beds were not queens but probably small doubles, about 4 feet wide. Not a lot of space to fit two people (adult and small child) in a bed. However, there is a large sofa bed available in the sitting room.

Points positifs: fairly quiet

Points négatifs: there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

Points positifs: Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend.

Points négatifs: Crazy family birthdays on the weekends.

Points positifs: The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Points négatifs: Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!

Points positifs: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Points négatifs: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Points positifs: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Points négatifs: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Points positifs: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Points positifs: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Points négatifs: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Points positifs: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Points positifs: The location was decent, staff was very friendly.

Points négatifs: The room was very bad. The AC unit was so loud I had to sleep on the couch in the front room which was awful. Would not recommend.

Points positifs: Room Size was great

Points négatifs: Everything was Good The Hotel is OLD but was clean

Points positifs: Very Clean and Neat

Points négatifs: no

Points positifs: Great for families. Very spacious and has everything you need while being away from home.

Points négatifs: N/A

Points positifs: Very close to interstate

Points négatifs: Room showing its age. Not dirty but not as clean as liked.

Points positifs: The rooms were very clean and spacious.

Points positifs: The location was very nice and close in proximity to restaurants and shopping.

Points négatifs: My non-smoking room still smelled like smoke and the hotel seems to need an update overall.

Points positifs: Breakfast in the morning was great.

Points négatifs: Bottom of the bathtub was dirty and obliviously not cleaned well. The airport shuttle is not available till 7:30am. This was not useful because I needed to be at the airport by 7:00am.

Points positifs: We arrived very late and the employee was very kind.

Points négatifs: Room was outdated, if you don't get to breakfast early enough there will be nothing left, not sure they refill items on breakfast bar even though it is "open" until 10. Staff at deal when leaving was not the friendliest. Would not stay again.

Points positifs: The location and cleanliness.

Points négatifs: The room had a funny smell when we first opened the door but it seemed to dissipate after a couple of hours. The lady that checked us I'm didn't know how to answer our questions about thunder over Louisville, she may have been training.

Points positifs: Hotel employee who worked the afternoon shift. She went above and beyond. All other staff was good too, but an excellent employee.

Points négatifs: Starting to show its age.

Points négatifs: I don't like that I booked a room with 2 Queens and that's not what I got. 1 king.