Hôtels - Louisville

It's close to 4th st

Didn't feel safe at night, do not walk around at night. Just take a cab or drive.

The location was very close to 4th street live and was walking distance to most attractions downtown.

The toilets leaked around the bottom and almost flooded the bathroom

Staff is nice and does its best to be helpful

Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

The architecture

Being charged for parking

Good location.

Greatly in need of many updates. Extremely outdated property.

The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville.

The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.

I've stayed here many times before but feel like this was the worst yet. We typically stay here because the location is great but I may have to find something else in the future. The staff is great though. They're very friendly.

My room smelled musty as soon as I walked in. I thought by turning the A/C on would help but it didn't. All weekend it was musty. The A/C in this room didn't get the room cool even though I had it on the coolest setting. The hairdryer broke, which was no big deal since they replaced It immediately. The plumbing in the shower needs to be repaired as water was coming out of a hole towards the base of the faucet. There were cracks in the tile and the toilet was so low I felt I was sitting on the ground. Their Continental breakfast had no variety. Only bagels, cereal, mini muffins, bread, biscuits and gravy and awful tasting hard boiled eggs. If you're on a gluten-free diet, beware. Oh they did have a couple pieces of fruit. I did enjoy the coffee! Hope this review helps others make a good decision.

Location to mall

It is very old, needs renovation really bad. Hallway not air conditioned. Bathroom very small.

the outside halls need updated, you can tell that it used to be enclosed, but not any longer.

This is an older drive up hotel that is well maintained. The rooms have been updated and are nice. The bed was comfortable and the pillows were great. The bathroom had new tile and was clean. The pool area is nice and large with a lot of deck space. The breakfast has a variety of food and the coffee was great. The location by the river and Champions Park was convenient to a variety of places to see. The hotel is close to Clifton which has a great Main Street with local restaurants and ice cream.

The outside of the building needs to be updated but is clean. The hotel shows wear of years of guests not treating things right but it is cleaned up.

Ideal location.

Should have a free breakfast option.

If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live!

A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.

The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable.

The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.

Need to have free Internet. It's 2015

Tia at front desk

All good

The staff were all so helpful and friendly from check-in to breakfast to housekeeping.

The bed was a little hard but I may be spoiled. I have a sleep number bed.

Their computers were down. Doors would not open. Very very very dirty rooms with hairs everywhere. This hotel should not be open to the public.

Nothing. It was a complete waste of money.

First off when I got there it took me a minute just to find the front desk, then when I found it the lady was so slow I spent 15 minutes waiting behind 1 customer cause she had no one else to help her. Then they had no King beds in smoking available so I had to take non smoking unless I wanted a double bed and who wants a double when you aren't sleeping alone :/. The bed was horrible, the walls are thin and you could hear the kids running up and down the halls and through the walls. I left after midnight to go find another place to stay so the $96 was just a waste as I got none of that back. Also note that the place is under construction so almost everything everywhere else has available is closed off.

Late night front desk staff went above and beyond.

The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.

21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb.

Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.

Absolutely nothing

Staff was extremely rude. False advertising ~ would not rent to an 18 year old solo traveler who had already booked the room. Stated that their policy is clearly posted on the website but it is not posted anywhere on any website.

Location.

Could not connect to Internet. Staff was not helpful.

The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!

The location is good.

The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.

Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.

The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.

Very clean and nice room decor

Hospitality, breakfast, and clean facilities.

Still a little pricey compared to the surrounding hotels but it is a step above those.

fairly quiet

there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!

Loved that it was close to KFC/YUM center. Breakfast was good and there was plenty for everyone.

Le personnel de la réception, le personnel de nettoyage et le personnel dans la salle du petit déjeuner étaient tous très sympa ! J'y vais très souvent pour les affaires et j'ai vraiment apprécié que les serviettes que j'avais accrochées étaient laissées là pour que je les ré-utilise (comme suggéré par l'avis de la salle de bains). Je dois dire que cela n'arrive que 1 sur 10 des séjours. En général j'ai des serviettes totalement neuves et propre même quand je pends mes serviettes sales. C'est important pour moi d'économiser l'énergie et d'autres ressources et quand un hôtel annonce des principes écolo ça signifie beaucoup quand ils s'y tiennent. Merci beaucoup pour le personnel d'entretien d'être soucieux de l'environnement ! Hampton Inn continue à être ma chaîne d'hôtel de choix pour le plaisir et pour un voyage d'affaires.

The color scheme is nice. Beds were pretty comfortable. Everything was very clean. There was an ice machine right down the hall, and both a microwave and refrigerator in our room. The female desk service lady was quite nice and helpful.

The hotel overall was smaller than I expected--parking is very cramped and maneuvering to exit is awkward. We came in from being out at around 8pm and there were several (maybe 10-15) 20-30 year old people in a group sitting on tailgates near the hotel entrance. The parking lot smelled heavily of Marijuana, which made me a slightly nervous, as it wasn't even in a secluded area of the lot--it was right near the entrance.

Nicole at the desk was very nice and helpful. The hotel was very comfortable and clean.

Only complaint was the people next to us. Very loud. But the desk staff handled it.

The staff were exceptional...welcoming, attentive.

Bed linens, pillows and showerhead.

Asked to be able to check in early as I was getting married that day, was told the hotel was too busy for that. Not only could I not check in even on time I had to check in an hour and a half late which about ruined my husband and I's wedding. We booked a room with a whirlpool tub to enjoy a romantic honeymoon the night of our wedding. The whirlpool was full of pubic hair. I was told I checked in late because the room had to be cleaned but the room was never clean.

The pool and hot tub were nice and the room was spacious and clean. Breakfast was the cherry on top.

Some staff were great, others were interesting. Pool & hot tub were nice but you can tell they were older. No other issues.

Nice employees and super nice beds. TV was also nice.

The hotel was only minutes fr airport, clean and comfortable. I had dinner in the bar where the server was super friendly and food tasted great.

I didn't get my wake up call and airport shuttle doesn't run for early flights.

The staff was wonderful and friendly the room was great and clean they even left some body spray on the pillow bathroom was very clean we were minutes from Kentucky kingdom and we walked there and if I ever got back it is where I would stay 2

They had this beautiful pool and court yard buy I tried to relax in it and it was full of black ppl and I tried on 3 different occasions and as late as 9:30 but all the children (and there were like 40) were out of control throwing things splashing running around and the life guard doing nothing to stop them .. Later found out that there was a family reunion of some sort but as I sat in the courtyard I watched other families and guest come down and see the craziness and turn around and leave...

We loved the size of the pool and that it was indoor/outdoor. The room was clean and nicely decorated. We also enjoyed the balcony overlooking the pool. The hotel staff was very friendly. The shuttle was also very helpful.

We really feel that each room should have a refrigerator and microwave. We would have also liked to have some sort of complimentary breakfast. My husband and I stay in many hotels throughout the year and this is the first one to not have any of the amenities I have stated above.

The staff that I encountered were courteous and professional.

My door was broken and would only latch sometimes. I came back to my room and it was accessible to anyone because it didn't latch. The TV was broken and would rattle if you turned the volume up enough to hear words.

Excellent location close to fairgrounds. Extremely comfortable beds. Enjoyed the Starbucks coffee

Staff needs training and weren't always able to quickly handle needs.

Excellent breakfast included,! Newspapers and Internet access provided

Location and staff was great.

The beds were hard and thought it was a bit overpriced.

Rooms were spacious with mini kitchens. Nice continental breakfast.

Very modern and clean.

The rooms were so small I had to literally step over the air unit to get into bed. Also, I hit my head on the wall in the night twice, it was that close.

Location. Friendly staff.

No

Nice large jacuzzi tub.

A/C did not work properly. Room had some garbage from previous guest. Room was outdated and the beds were not comfortable. Desk clerk did not apologize when we brought up issues at checkout.

Before i swiped my card it asked if i approved the amount of $75 and some change... It then charged my catd $90. When I asked the lady said she didnt kniw why it done that it must be my card. Its heen over 24 hours and I still yave not gotten the difference back.

Room Appearance, Clean Sink and Bathroom, TV, Cable with guide, New A/C units, friendly staff,

tiny bathroom, no Closet, 1 luggage cart that was on it last leg, 1 elevator, room kind of small

Staff friendly

People slam doors alot going in and out.

The price was good.

Entrance was not marked well. Difficult to find hotel.