Hôtels à Louisville

Points positifs: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Points négatifs: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Points positifs: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Points positifs: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Points négatifs: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Points positifs: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Points négatifs: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Points positifs: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Points positifs: Louisville was a half way meeting point for a group of friends from Ohio and Tennessee. When we were not out site seeing it was relaxing to just hang out in our room- it was quite homey. One time after having been on our feet all day, we entered the hotel through the side door and realized there was a pool of which we had not noticed when the reservation was made. Lucky for us there was a Target near by and we were able to pick up some last minute swim attire. Thank you for such a great visit!

Points négatifs: This is not a complete negative, but at one point we wanted to go to pool and saw that there was a mob of teenagers already at pool (probably there on a school trip). There may have been 20 and having a little too much fun for us to want to interupt, so we returned a few hours later and the kids had left quite the mess with towels and safety equipment. Not any fault of the hotel staff.

Points positifs: The beds.

Points négatifs: Hairs all over that bidness. And the bed sheets had some dirt in them.

Points positifs: Clean and nice location

Points positifs: Very clean, comfortable bed, and great free breakfast!

Points positifs: This was the quietest room I have stayed in ever.

Points négatifs: The lobby smelled weird.

Points positifs: This hotel was very clean and comfortable. Breakfast had a large selection of hot foods. The hotel is conveniently located to many activities and restaurants. Will definitely stay there again.

Points positifs: This hotel was very nice, clean, quiet, and convenient. Much better than expected. All of the staff was very nice.

Points négatifs: No, it was one of the nicer hotel experience that I have had in years.

Points négatifs: Dirty tile and carpet. Staff not willing to call a taxi for us, suggested we 'Google it'. Hotel parking was a block away, an aditional 15 dollars a day for self parking. This fee should have been noted in our reservations. Overall poor experience.

Points positifs: Location. Free breakfast. Shuttle service.

Points négatifs: Pay for parking. I had to clean up bathroom floor from hair which wasn't swept.

Points positifs: Very nice rooms and very newer interior. Hotel nice as well as breakfast.

Points négatifs: View was of brick wall with apt. windows right in my window. $20.00 parking fees were not disclosed at time of booking.

Points positifs: convenient good staff

Points positifs: Hotel was very nice and the staff was excellent!

Points positifs: This hotel looked brand new. It was very clean and a great stay!

Points positifs: The pool was great...room service was awesome with great beds

Points négatifs: The elevator was the only issue. It was super slow. It couldn't handle the amount of occupants in the hotel.

Points positifs: The hotel was much nicer than I expected and the location was great. I definitely would stay there in the future.

Points positifs: Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend.

Points négatifs: Crazy family birthdays on the weekends.

Points positifs: fairly quiet

Points négatifs: there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

Points positifs: The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Points négatifs: Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!