Hôtels près de Kentucky International Convention Centre - Louisville

Points positifs: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Points négatifs: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Points positifs: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Points positifs: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Points négatifs: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Points positifs: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Points négatifs: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Points positifs: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Points positifs: Magnifique et historique.

Points positifs: Ambiance parfaite avec un service formidable. Vraiment ne voulions pas partir.

Points négatifs: Il faudrait qu'il y ait une rénovation de la moquette, en tous cas, un meilleur service de nettoyage

Points positifs: L'architecture

Points négatifs: Est que j'ai dû payer pour le stationnement

Points positifs: Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown.

Points négatifs: Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Points positifs: The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it!

Points négatifs: The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Points négatifs: No refrigerator or microwave in room was inconvenient.

Points positifs: Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville

Points négatifs: Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Points négatifs: Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Points positifs: Staff is nice and does its best to be helpful

Points négatifs: Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

Points positifs: Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!!

Points négatifs: There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Points positifs: Beautiful atmosphere, excellent staff.

Points négatifs: The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Points positifs: Location was great, and the bed was comfy.

Points négatifs: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Points positifs: Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away.

Points négatifs: Did not like the price of the hotel. But the location was so good I would pay it again.

Points négatifs: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Points positifs: Aloft is very close to great shopping and some amazing restaurants. Parking is easy and very close. Super friendly staff and a very nice bar.

Points négatifs: Bar should be open later.

Points positifs: I enjoy staying at A loft properties, Aloft Louisville downtown was the perfect location for attending the Forcastle Waterfront weekend event.

Points négatifs: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Points positifs: The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center.

Points négatifs: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Points négatifs: Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.

Points positifs: It was semi-centrally located, a nice hotel and the restaurant food was decent.

Points négatifs: I made my reservation based on a call to the front desk that confirmed they had a specific cable package, which, upon arrival in my room, the hotel did not provide. It is not a big thing, in the grand scheme of things, but it was quite irritating and avoidable.

Points positifs: Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.

Points négatifs: The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.

Points positifs: The location is good.

Points négatifs: The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.

Points positifs: The breakfast and afternoon meals were excellent. Clean rooms. Greg the night man was friendly and helpful.

Points négatifs: Price is high, but all hotels are high.

Points positifs: Closeness to restaurant arena and university.

Points négatifs: Small rooms too much furniture in then for small a small space

Points positifs: We came from Wisconsin to see a concert. The location was great; easy to find and very easy to come and go. The room was well designed and the furnishings were comfortable and accommodating.

Points négatifs: It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.

Points positifs: Le personnel était très serviable et sympathique. La chambre était propre et confortable.

Points négatifs: Le parking couvert était dur d'y aller.

Points négatifs: Need to have free Internet. It's 2015

Points positifs: elegant rooms and comfortable bedding great location

Points négatifs: room was a bit small but adequate and room near elevator had lots of hall noise

Points négatifs: That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.

Points positifs: The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable.

Points négatifs: The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.