Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Lit très confortable La chambre sentait le renfermé
Il est bien situé. Plus besoin de nombreuses rénovations. Très datés.
J'y ai passé une nuit pour un évènement au yum centre. Il y avait vraiment sympa d'avoir accès à l'évènement depuis le skywalk de hotel Je préfère les matelas plus moelleux. Mais cela n'a pas vraiment affecté mon sommeil lol
Personnel Les chambres basiques
L'emplacement était génial. Il y avait beaucoup d'équipements. Bon restaurant. Assez vieillots. Et très grand. Nous nous sommes sentis vide.
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Somptueux petit déjeuner copieux
Le personnel de la réception, le personnel de nettoyage et le personnel dans la salle du petit déjeuner étaient tous très sympa ! J'y vais très souvent pour les affaires et j'ai vraiment apprécié que les serviettes que j'avais accrochées étaient laissées là pour que je les ré-utilise (comme suggéré par l'avis de la salle de bains). Je dois dire que cela n'arrive que 1 sur 10 des séjours. En général j'ai des serviettes totalement neuves et propre même quand je pends mes serviettes sales. C'est important pour moi d'économiser l'énergie et d'autres ressources et quand un hôtel annonce des principes écolo ça signifie beaucoup quand ils s'y tiennent. Merci beaucoup pour le personnel d'entretien d'être soucieux de l'environnement ! Hampton Inn continue à être ma chaîne d'hôtel de choix pour le plaisir et pour un voyage d'affaires.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.
Ideal location. Should have a free breakfast option.
The location was very close to 4th street live and was walking distance to most attractions downtown. The toilets leaked around the bottom and almost flooded the bathroom
Rooms were updated and nicer than I thought they would be
It was all that you expect from a econo lodge, friendly staff, clean rooms and right in the heart of the city, the only downfall is the breakfast, however it's the se at all of these hotels. Two types of raisin bran and some different bread products. That being said I recommend this hotel to all. Thanks econolodge Louisville for a good nights stay at a good price.
A nice hotel especially for its location. Breakfast wasn't anything special. Mainly just bagels and oatmeal. I did see ants crawling on the wall once.
It's within walking distance of most things you might like to see in Louisville. We paid up-front for our reservation so we were committed to staying here. When we arrived, we were informed that we had to pay an extra $5.00 for parking. The mgr collected the money but did not give a receipt. This was in the off season. The hotel was less than half full. We just feel that we were robbed of $5.00. The only good part is they didn't use a gun during the robbery.
It's close to 4th st Didn't feel safe at night, do not walk around at night. Just take a cab or drive.