Trouvez des vols pas chers vers États-Unis

Points positifs : Very good service! Friendly and happy staff!

Points négatifs : The food; I didn't like the sandwich and the snacks

Points négatifs : poor customer service.

Points positifs : L’embarquement etait rapide on a décollé à l’heure

Points positifs : The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Points négatifs : no TV or other entertainment options so make sure to bring your own device or a book.

Points négatifs : Crew was rude and slow

Points positifs : The staff was nice

Points négatifs : The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.

Points positifs : I like the service, the crew and the overall experience of flying Swiss.

Points négatifs : I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

Points négatifs : Crew was excellent Seats very short on leg room and hard cushions

Points positifs : New "signature" business class is smaller than the old pod, but very functional layout.

Points négatifs : Food created by Chef Hawksworth is mediocre at best.

Points positifs : Fair space

Points négatifs : Head steward with an attitude

Points négatifs : The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.

Points négatifs : Ils ont perdu ma valise. Malgré la qualité du vol le service c’est pas la j’avais des choses très importantes à l’intérieur... merci air Canada...

Points positifs : Food was terrible

Points négatifs : Toilets were not clean

Points négatifs : I did not like the food

Points négatifs : No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again.

Points négatifs : My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress.

Points positifs : It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time..

Points négatifs : It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening.

Points positifs : Iberia

Points positifs : overall good flight

Points négatifs : the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!

Points positifs : the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good.

Points négatifs : seats could be improved but overall not so uncomfortable

Points positifs : Direct flight. That’s it.

Points négatifs : Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)

Points positifs : Crew, food

Points négatifs : I had to pay for the luggage. I thought it was included.

Points positifs : The flight crew

Points négatifs : Never board check in luggage at lcy, they don't know what to do with it

Points positifs : I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

Points positifs : IT WAS UNEVENTFUL WHICH IS WHAT YOU WANT. CREW WAS VERY NICE AND NO CRYING YOUNGSTERS.

Points négatifs : I had to change the flight because the ores delayed

Points négatifs : United airlines staff were very grumpy

Points positifs : Well trained employees, courteous service

Points positifs : Nothing

Points négatifs : Seats e not comfortable. u have to buy everything. even a water staff is not caring

Points positifs : Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Points négatifs : Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Points positifs : NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Points négatifs : (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Points négatifs : Crew member was over an hour late and held up the plane. No WiFi on the flight.

Points négatifs : 2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad

Points négatifs : Canceled

Points positifs : Crew was late crew was late

Points négatifs : Crew was late crew was late

Points positifs : blueberry juice, service and friendliness

Points négatifs : no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Points positifs : I got to my destination

Points négatifs : Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Points négatifs : Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Points positifs : The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Points négatifs : We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Points positifs : Crew service was excellent, food even hetter

Points négatifs : We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is

Points négatifs : There wasn't food or entertainment. Might want to add NA as an option in those categories

Points positifs : Choices of movies and music

Points négatifs : The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes.....

Points positifs : Je suis grand de taille, j'avais de la place pour mes pieds.

Points négatifs : L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs

Points positifs : The chairs were comfortable the staff was very attentive and nice

Points négatifs : I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally

Points positifs : fast lane boarding

Points négatifs : no snacks

Points positifs : Nothing really

Points négatifs : Late boarding, had to check the bag, had to wait forever when landed in the plane

Points positifs : This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Points négatifs : The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Points positifs : On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Points négatifs : Our flight was delayed and the seats were narrrow.

Points négatifs : Crew was rude and slow

Points négatifs : Crew was excellent Seats very short on leg room and hard cushions

Points positifs : Food was terrible

Points négatifs : Toilets were not clean

Points positifs : Service was great. Seats were spacious and comfortable. Smooth plane ride.

Points positifs : Confort de l'avion et amabilité de l'équipage

Points négatifs : Un peu déçu par les repas J'en avais un meilleur souvenir

Points négatifs : It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!

Points négatifs : Pedí que me manden la factura del vuelo y no me a llegado nunca.

Points positifs : It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time..

Points négatifs : It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening.

Points positifs : Got In ahead of schedule

Points négatifs : The boarding process

Points positifs : On time

Points négatifs : SEAT was not confortable

Points négatifs : We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality.

Points négatifs : Ils ont perdu ma valise. Malgré la qualité du vol le service c’est pas la j’avais des choses très importantes à l’intérieur... merci air Canada...

Points négatifs : Vol annulé à la dernière minute. Service à la clientèle incapable de nous aider à trouver un autre vol et montrer de l’empathie.

Points positifs : Film à bord Du vol très apreciable!!

Points négatifs : 1h de retard sur le planning mais sûrement à cause du vent qu' il y avait ce jour la.

Points positifs : Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !

Points négatifs : Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien

Points positifs : Crew, food

Points négatifs : I had to pay for the luggage. I thought it was included.

Points positifs : Direct flight. That’s it.

Points négatifs : Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)

Points négatifs : The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.