Vol États-Unis : Trouvez un billet d’avion pas cher pour États-Unis

Points positifs : Crew was very warm and friendly

Points négatifs : The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis.

Points positifs : Wine. Good movies

Points négatifs : USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible

Points positifs : Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever.

Points négatifs : Honestly nothing. From start to finish great time.

Points positifs : The seats were nice and the food was unusually good

Points négatifs : More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Points négatifs : In-flight entertainment had technical issues.

Points positifs : The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Points positifs : I booked an aisle seat and they did not honour it at checking

Points négatifs : Everything.

Points positifs : My luggage arrived 3 days after and stuff was stolen....

Points négatifs : Maybe not steal passengers stuff?

Points positifs : Service was very good

Points positifs : One crew member in the OTP-VIE flight that was great in service .

Points négatifs : The delaying of both flights . The crew service on the VIE-NICE flight was awful .

Points positifs : Seat was very comfortable. Crew was great.

Points négatifs : To arrive on time

Points positifs : By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience

Points positifs : The crew reacted good to the change of plane

Points négatifs : Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Points positifs : Yes

Points positifs : Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Points négatifs : We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.

Points positifs : The crew was amazing and plenty of room. Good food!

Points négatifs : Flight was significantly delayed as a result missed my train

Points positifs : Quick early flight. Good entertainment system. Quick luggage pickup. Announcements in English and French. We could reserve seats for free

Points négatifs : Boarding was a little chaotic.

Points positifs : Crew was good

Points négatifs : Bad baggage claim info

Points positifs : Crew was great and welcoming

Points négatifs : Some features on screen did not work, also seat handle wasnt possible to lower

Points positifs : Nothing

Points négatifs : Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Points négatifs : Boarding process could have been smoother

Points positifs : Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too.

Points négatifs : I hate paying for water but I seem to do this all over town.

Points positifs : Great helpful flight crew

Points négatifs : Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight

Points positifs : crew was friendly

Points négatifs : seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Points positifs : Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Points négatifs : crew at the gate.

Points positifs : Crew was very friendly and helpful. Entertainment had plenty of choices.

Points négatifs : The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Points négatifs : Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Points négatifs : The food especially the second meal or snack.

Points négatifs : connection information very poor

Points négatifs : Maybe have one flight be on time. Train ground crew how to put on fuel.

Points positifs : Crew was awesome, seat spacing comfort not so much.

Points négatifs : Need to have seat upright to use trays to eat on flight

Points positifs : legroom in business is good, food was ok. only one round of drinks was offered.

Points négatifs : no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.

Points négatifs : Flight to Lisbon late. Missed connection Now have 10 hour delay

Points négatifs : The experience at the airport for check-in was terrible. The website would not allow advanced baggage check-in so we were forced to pay full price for an additional price of 100 euro (unbelievable) and then the credit card machines were not working so we were expected to go and find cash to pay.

Points négatifs : Décollage avec près d'une heure de retard

Points positifs : Le personnel est très courtois et avenant.

Points négatifs : Nous avons payé un supplément afin de pouvoir choisir nos sièges, mais ce choix n'a pas été respecté. Nous avons plutôt été placé aux sièges les plus près des toilettes. Grande déception. Plus jamais nous investirons un supplément si c'est pour avoir des places gratuites.

Points négatifs : Gros retard Écran de divertissement ne fonctionne pas bien

Points positifs : Uncomfortable seats.

Points négatifs : Seats, and helping passengers when they have delays

Points positifs : Nothing

Points négatifs : Everything.

Points positifs : Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care.

Points négatifs : Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead.

Points négatifs : The entertainment

Points négatifs : In-flight entertainment had technical issues.

Points positifs : The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.

Points négatifs : More comfortable seats

Points positifs : L’embarquement s’est fait très rapidement

Points négatifs : Retard du vol. Deux en deux (retard le 4 octobre pour l’Islande et le 19 octobre, retard pour Montréal). Des agents de bord qui ne parle pas un mot de français pour un vol en direction de Montréal. C’est inacceptable et c’est régulier sur air Canada. Je suis vraiment déçue de cette compagnie et je vais essayer d’éviter le plus possible.

Points positifs : Seat was comfortable, food was surprisingly good.

Points négatifs : Nothing

Points positifs : Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected.

Points négatifs : Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online.

Points positifs : meal

Points négatifs : The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Points positifs : Punctuality and professionalisms were at the best

Points négatifs : All ok

Points positifs : Brussels airport clearance was quite efficient

Points négatifs : Better instructions at the airport

Points positifs : Smooth flying so got some sleep

Points négatifs : Clearer back-to-front boarding process

Points négatifs : I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Points positifs : Overall, I can’t complain. The take off and landing was peaceful

Points négatifs : The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Points positifs : I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!

Points positifs : Uncomfortable seats.

Points négatifs : Seats, and helping passengers when they have delays

Points positifs : Seat was both comfortable and spacious. Crew were very attentive and personable.

Points négatifs : Really great flight. Can’t say enough about it.

Points positifs : The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.

Points négatifs : There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)

Points négatifs : Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.

Points positifs : Food and service

Points positifs : The crew did it’s best to get us on ASAP

Points négatifs : The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.