J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Points positifs : "Yes"
Points négatifs : "Everything was great."
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "comfortable"
Points négatifs : "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Points négatifs : "It was a great experience"
Points positifs : "Crew was nice, seats were comfortable"
Points négatifs : "I enjoyed the flight"
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points négatifs : "Food had only beef options"
Points négatifs : "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Points négatifs : "On time"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Great good entertainment n crew provided warm and courteous service"
Points négatifs : "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points négatifs : "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Points négatifs : "La cuisine est vraiment horrible"
Points positifs : "Every thing"
Points négatifs : "Every thing was nice"
Points négatifs : "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Crew was very nice and the seats are comfortable"
Points négatifs : "The kosher food was bad"
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "The entertainment, the food, the free wine."
Points négatifs : "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Points négatifs : "Nothing at all."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Points négatifs : "Not enough bathrooms. Very long lines to go to the bathroom."
Points négatifs : "No, disappointments:)"
Points positifs : "Food was fine"
Points négatifs : "delay time and Istanbul airport"
Points positifs : "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Points négatifs : "Istanbul airport is crowded. Looking forward to the new airport."
Points positifs : "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Points négatifs : "Repas"
Points positifs : "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Points négatifs : "The flight arrived a little late. It was not on time."
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Presque 4h de retard, valise arrivée abîmée
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
Crew is amazing food was great and movies are top notch
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Comfortable flight. Lots of space.
Clean and comfortable short flight. Arrived on time.
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Points positifs : "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Points positifs : "Amazing !"
Points négatifs : "Nothing all good really"
Points négatifs : "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Points positifs : "Crew was generally nice and caring."
Points négatifs : "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Points positifs : "Crew was nice"
Points négatifs : "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Points positifs : "Premium economy was perfect, smaller cabin with less people, great flight."
Points négatifs : "Seats were really old and outdated"
Points positifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "Getting home 5 hrs later than planned"
Points positifs : "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Points négatifs : "Boarding can get crowded so don't be in a rush"
Points positifs : "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Points négatifs : "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Points positifs : "Service, pilot updates, and seating were all great!"
Points positifs : "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Points négatifs : "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Points positifs : "Friendly staff, so much food/snacks were offered. Good movies available."
Points négatifs : "Nothing"
Points négatifs : "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Points positifs : "Service, meals, friendly and attentive FAs"
Points positifs : "The crew were friendly."
Points négatifs : "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Points positifs : "The cabin crew were excellent!"
Points négatifs : "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Points positifs : "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Points négatifs : "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Points positifs : "Legroom, lovely staff and all round good flight"
Points négatifs : "Older media entertainment screen with hard to use touch interface."
Points positifs : "Nothing"
Points négatifs : "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Points positifs : "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Points négatifs : "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Points positifs : "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Points positifs : "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Points négatifs : "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Points positifs : "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Points négatifs : "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Points positifs : "Efficient service"
Points négatifs : "Entertainment screens were of poor quality"
Great alternative to AF or Delta for nonstop flights from LA to Paris.
Le vol était calme, ça s'est bien passé. Le personnel était très bien.
En voyageant avec Air Tahiti Nui vous prolongez un peu votre séjour en Polynésie. L’ambiance en cabine est agréable et les vêtements des hôtesses et des stewards sont sympa. Air Tahiti Nui n’y est pour rien mais au dessus du Canada il y a eu de sacrées turbulences.
Prix supers corrects équipages à l’écoute de chacun confort acceptable pour une éco bref à recommander
rapport qualité prix parfait
Equipage efficace et serviable
Points négatifs : "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Points positifs : "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Points positifs : "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Points négatifs : "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Points positifs : "Amazing, brand new plane. State of the art business class seats. Nice crew"
Points positifs : "Totally reasonably way to fly to tahiti. It seems like a well run airline."
Points positifs : "Le personnel à bord était super pro"
Points positifs : "Le personnel de bord était super pro"
Points positifs : "Liked the tahitian atmosphere on the plane."
Points négatifs : "Seats were uncomfortable and hurt my back."
Points positifs : "L’avion est confortable et propre et les places sont spacieuses"
Points négatifs : "Il n’y a aucun repas végétarien de servis ou de collations adaptés aux végétariens. Si vous ne réservez pas à l’avance, que de la viande sera servie. En entrée nous avons eu salade de poulet et deux viandes en plats principales et en collation sandwich au jambon et avec de la chance au thon."
Points négatifs : "Very tight seating-uncomfortable. Crew was not very friendly"
Points positifs : "Super Easy"
Points positifs : "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Points négatifs : "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Points positifs : "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Points négatifs : "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Points négatifs : "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Points positifs : "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Points positifs : "Boarding process was great and ample overhead room for baggage."
Points négatifs : "The attendants were cold. The hot entrees were bad; the rest of the food tray was good. Half the bathrooms were inoperable due to mechanical issues."
Points positifs : "Safe arrival"
Points négatifs : "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Points positifs : "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Points négatifs : "Food was mediocre."
Points positifs : "seat in business class was fair to poor- unable to fully recline\ food was poor"
Points négatifs : "seating and food"
Points négatifs : "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Points positifs : "great entertainment options"
Points négatifs : "horrid food"
Points négatifs : "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Points positifs : "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Points négatifs : "Having to go outside and climb stairs to board. Food could have been better."
Points positifs : "I got I'll on the flight and the crew was very helpful."
Points négatifs : "I really don't know as besides being sick I tried to get as much sleep as I could."
Points positifs : "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Points négatifs : "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Points positifs : "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Points négatifs : "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Points positifs : "Frendly crew, drinks unlimited, and lovely time overall"
Points négatifs : "Nothing"
Points positifs : "Free movies rocks. Hawaiian air charges for them. Very good food"
Points positifs : "J'ai regardé des films"
Points négatifs : "Le passager derrière n'a pas arrêté de taper sur son écran, et donc de me taper derrière la tête!"
Points positifs : "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Points négatifs : "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Points positifs : "Not much"
Points négatifs : "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Points positifs : "Great service, from booking seat assignment to meals, the staff could not have been better,"
Points positifs : "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Points négatifs : "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Points positifs : "Excellent service"
Points positifs : "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Points négatifs : "It had to be the worse experience ever."
Points positifs : "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Points négatifs : "Can't think of any negatives."
Points positifs : "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Points positifs : "Excellent staff service at the airport and short lines. The seat leg space is ample and seats are comfortable with good amenities provided including blanket, sleep mask, ear buds, and headphones."
Points négatifs : "Frequent delays in boarding and taking off. No convenient way to reserve seat preferences online"
Points positifs : "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Points négatifs : "No choice for the meal. They had run out of one dish..."
Points positifs : "The plane was on time."
Points négatifs : "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Points positifs : "Lots of space in economy, food was terrific and crew was friendly and helpful"
Points négatifs : "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Points positifs : "They were able to secure our connecting flight at the check in gate which was nice, the tv entertainment was excellent service was attentive."
Points négatifs : "The flight had been delayed over an hour yet still showed as on-time at the airport and on kayak. Had we known ahead of time we could have adjusted our schedule."
Points positifs : "Colors and design are beautiful. Staff is courteous. Appreciate the extra giveaway bags. Food is nice and pretty decent. First flight to PPT was great. Returning flight to LAX was bad."
Points négatifs : "In comparison to the flight we took from LAX to PPT, this plane was ancient, and the technology was really lackluster. The tv screens were super old and the quality was very bad. My screen was completely fuzzy and striated.. The movies froze continuously, and you didn't have control over when you could play something. The magazine guide to what was playing didn't match what was playing. You needed to use the airplane headphones with a double jack because the plane was so old, and the headphones were super uncomfortable to wear in comparison to my own personal headphones. I ended up using my own headphones, but that meant that I only had sound in one ear. There was no USB port to charge your phone. It was just very disappointing considering the airplane going to my destination was more state of the art and comfortable, and I was expecting the same going back. For an 8 hour red eye, I was counting on being able to watch good movies. I tried to watch three different movies and couldn't watch any of them through completion because they froze midway through at some point and never restarted. Most of the movies were in French too even though our destination was LAX. Super disappointing. Especially considering how expensive the flight was. Also on the flight to PPT, they even gave you a Tempur-pedic pillow for your back which was so helpful in terms of overnight comfort. There was nothing like that on this flight. Also there were no temperature controls and I had cold air blowing on me the whole flight that I could do nothing about. Lastly the food schedule was strange in that for a midnight flight, they kept you up for another 1-1.5 hours to do a light dinner service. The food is appreciated but I think going to sleep right away is way more important. Seats are super tight also. Thank you."
The seat was very comfortable and great selection of movies. Boarding was a little chaotic and lots of standing in a crowd.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
My Lufthansa flight morphed into a United Airlines, which was very confusing, since everything I did on the Lufthansa site was ignored by United.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Points négatifs : "Food, entertainment program, pillows and blankets would have been nice,"
Points positifs : "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Points négatifs : "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Points négatifs : "Everything was excellent! I will be flying with them again!"
Points positifs : "The crew"
Points négatifs : "The seat space and food"
Points positifs : "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Points négatifs : "Boarding could be a little bit more organized"
Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points négatifs : "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Points négatifs : "Te cabin pressure gave us headache. always happens with the A380 though."
Points négatifs : "I don't know"
Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points positifs : "rien"
Points négatifs : "les retards"
Points négatifs : "Le vol est largement en retard !!!!!"
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points positifs : "Crew, boarding, seat"
Points négatifs : "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Points positifs : "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Points négatifs : "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Points positifs : "on time no hassle"
Points négatifs : "nothing in particular"
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points positifs : "Équipement de divertissement excellent. Personnel souriant"
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Points positifs : "Comfortable with good food, drink, entertainment and service. Flight left on time."
Points négatifs : "NA"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points négatifs : "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Points positifs : "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Points négatifs : "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Vol agréable sans ambushes.
Friendly and professional. And the hostess was really funny. Very happy with my first experience. Thank you Westjet!
Points positifs : "Crew was great."
Points négatifs : "Boarding process was a bit chaotic"
Points négatifs : "Overstuffed storage bins. Absolutely chaotic and abysmal boarding process"
Points négatifs : "Seats too narrow with little leg room."
Points positifs : "Crew"
Points négatifs : "NA"
Points positifs : "service at checkin was very good"
Points négatifs : "wheelchair accessible service was poor with at least 8 of us waiting for 1 attendant at one time. Two waited more that 2 hours. I waited for about one hour"
Points positifs : "Handled the delay professionally with full transparency."
Points positifs : "the crew was great"
Points négatifs : "reason for delays could have been communicated earlier"
Points positifs : "-"
Points négatifs : "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Points négatifs : "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."
Points positifs : "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Points négatifs : "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."
Points négatifs : "Flight got cancelled. Still not to Vancouver. Wasted a whole day traveling, about 19 hours due to delay, canceling and try to get rebooked. West Jet does not run on time."
Points positifs : "Everything was great!! Thanks so much!!"
Points positifs : "A flight is a flight, nothing to write home about - a mode of transportation."
Points négatifs : "Weather and deviated disarrangements tainted our vacation."
Points positifs : "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Points négatifs : "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."
Points positifs : "Everything went smoothly on this short flight"
Points négatifs : "No in flight entertainment"
Points positifs : "The crew should serve passengers better and nicer."
Points négatifs : "No more delay."
Points négatifs : "Les instructions en francais n’étaient pas assez fortes je ne les entendais a peine , pas décran pour se divertir et pas de repas"
Points positifs : "Space"
Points négatifs : "Nothing"
Points négatifs : "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."
Points négatifs : "Les chois d"
Points négatifs : "Les files d’attente étaient interminables et on est arrivé 2minutes avant la fin de l’embarquement après avoir couru comme des folles. Vraiment stressant et désagréable."
Points positifs : "Le personnel efficace, professionnel et d'un accueil chaleureux. Les sièges....confo....mais espace très limité. 0"
Points négatifs : "A part l'espace limité pour les jambes...tout était"
Points positifs : "Pas de divertissement disponible dans les Boeing 737-800"
Points négatifs : "Avoir accès à du divertissement (films, musique, etc)"
Points positifs : "Le respect de l’horaire: départ à l’heure et arrivée telle que prévue !"
Points négatifs : "Serait-ce possible que durant le vol, on puisse savoir le nom des villes importantes que nous survolons? Pour le vol « aller » vers Toronto, français/anglais sur le vol ( mot du Commandant)"
Points négatifs : "La projection d’un film!"
Points positifs : "L’appui tête était défectueux"
Points positifs : "Jeune fille très dévoué à bord qui adore son travail et nous le fait ressentir, service du client plus exceptionnel! Je n’avais jamais vu un aussi bon service à bord d’un avion! Merci!"
Points négatifs : "Repas gratuit"
Points positifs : "Super personnel à bord de Toronto fort lauderdale. Jeune fille très dévoué qui adore son travail et fais le meilleure service que j’ai jamais vu à bord d’un avion!"
Points négatifs : "Un repas ! Gratuit!"
Points positifs : "tout"
Points négatifs : "heure de retard"
Points positifs : "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Points négatifs : "No smile on your staff They look frumpy in their uniforms like nuns"
Points positifs : "Vol arrivé en avance, hôtesses de l air avec de l humour et disponibles."
Points négatifs : "Pas de repas offert, aussi la température de l’avion m paru basse et m a en parti empêché de dormir et d très confirtable."
Points négatifs : "The delays, better coffee brand"
Points positifs : "Nothing"
Points négatifs : "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"
Points positifs : "Crew"
Points négatifs : "Delay"
Points négatifs : "Ticket was purchased and flight was immediately delayed."
Points positifs : "Took off on time and it was a smooth flight."
Points négatifs : "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Points positifs : "Price"
Points négatifs : "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"
Points positifs : "Not much"
Points négatifs : "The waiting area, lateness of the plane"
Points positifs : "There was adequate leg room on the plane."
Points négatifs : "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."
Points positifs : "Price"
Points négatifs : "Head crew person was lazy and bad attitude. The rest were very good"
Points positifs : "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Points positifs : "Flight not full."
Points négatifs : "Very hard seat"
Points négatifs : "Seat has been changed prior to the flight without letting me know the new seats assigned were less desirable."
Points positifs : "No too early flight"
Points négatifs : "More than 4 hours between the 2 Flights. Just magazine to entertain ourselves"
Points positifs : "Excellent West Jet price found by Kayak. Direct from Calgary to London"
Points négatifs : "No free access on films and entertainment without using our data. Quality of chicken was ok."
Points positifs : "It was smooth right from booking online uptil reaching destination"
Points négatifs : "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"
Points positifs : "Everything was good"
Points négatifs : "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"