Trouvez un billet d’avion pas cher pour l' Amérique du Nord

Points positifs : "Only selection of movies but that’s all!"
Points négatifs : "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points positifs : "Service de crew à bord, très gentil."

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points positifs : "Pas eu lieu"

Points positifs : "M’a replanifié mon vol arrive 3h30 plus tard"

Points positifs : "You change our seats that we could be together."
Points négatifs : "A soda and a cookie, you can definitely do better."

Points négatifs : "Le vol est parti en retard et j'ai manqué ma correspondace à Atlanta repas limité pour le lunh eb Première"

Points négatifs : "a venir demain suiteà la correspondace ratée"

Points positifs : "La possibilité d'écouter des films."
Points négatifs : "Être assise près des toilettes et subir la file d'attente avec des odeurs nauséabondes à travers tout ça. De plus, j'ai un mal des transport assez intense et le fait de ne pas être assise à côté d'un hublot a rendu le tout assez pénible. Il serai intéressant de demander, lors de l'enregistrement, si nous avons des préférences de siège. Tout va si vite que nous n'avons pas le temps d'y penser...et il est ensuite trop tard."

Points positifs : "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Points négatifs : "Nothing"

Points positifs : "À l’heure, nous sommes mêmes arrivés à l’avance! Nos bagages à main ont été enregistrés gratuitement."

Points négatifs : "Envoyer un rappel 24 h avant le vol!"

Points positifs : "Staff and equipment"
Points négatifs : "Early to arrive but gate not ready so we lost our edge"

Points positifs : "L'accueil était chaleureux"

Points positifs : "Bien organiser, service correcte et rapide Heure d’arrivée à l'avance sur l'horaire initial . Espace correcte pour les jambes"
Points négatifs : "Changement de porte d'embarquement et de terminal"

Points positifs : "Rien"
Points négatifs : "Aucune organisation ou anticipation Encore 2 heures d’attente au décollage Désespérant d’ amateurisme"

Points négatifs : "Surbooké de 10 places donc cohue à l'embarquement"

Points positifs : "Food"
Points négatifs : "10 hours delay"

Points négatifs : "Employé à la porte très désagréable"

Points positifs : "Connexion à New York = porte d'arrivée et de départ très proches l’une de l’autre"
Points négatifs : "L’espace est restreint entre les sièges (sur l’avion)"

Points positifs : "Tout s'est bien passé, hormis le fait que je n'ai pas pue m'enregistrer à l'avance !"
Points négatifs : "enregistrement"

Points positifs : "Great flight!"

Points positifs : "Great gate agent at JFK on the layover."
Points négatifs : "No assigned seats on second flight til we got to JFK."

Points positifs : "Friendly Staff"
Points négatifs : "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Points positifs : "the meal was OK and they served ice cream midway between SFO and JFK."
Points négatifs : "Late departure. Long delay getting to the get because of congestion at Terminal 4."

Points positifs : "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Le retard"

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points positifs : "Accueil, service etc... parfait"
Points négatifs : "La ponctualité, les services à bord, la propreté des avions"

Points positifs : "Rien de particulier"
Points négatifs : "Encore un retard !!!"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points positifs : "Les vols étaient à l’heure. Confort et bon service à bord"
Points négatifs : "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Points positifs : "L'efficacité d'embarquement, l'arrivée à l'heure malgré un départ en retard."
Points négatifs : "La nourriture, très industrielle et jambon très chimique."

Points positifs : "Le dîner, les films au choix, la propreté des toilettes."
Points négatifs : "Le départ avec plus d'une heure de retard (j'ai ainsi raté ma connexion à Johannesburg), l'absence de choix pour le petit déjeuner et SURTOUT, l'absence de réactivité de l'équipage qui n'a rien fait pour prévenir SAA que nous serions en retard et leur demander de nous attendre. Conduite lamentable."

Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."
Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Rien!"
Points négatifs : "Retard de l'avion ( 3-4 vols différents). Perte de mes bagages qui à entraîner un déplacement pour rien à l'étranger pour le travail vu que je n'avais pas le matériel de travail avec moi. Nous faire monter dans l'avion, rouler sur le tarmac, après 30 min de prise de retard sur le départ, nous annoncer qu'on retourner à l'aéroport et qu'il fallait changer d'avion pour problèmes techniques. Pour nous annuler complètement Le vol! Nous faire descendre de l'avion, devoir aller se trouver un autre vol, aller recuperer la valise, retourner l'enregistrer, et retourner à la sécurité tous ça avec une amabilité digne de la froideur allemande! Auncuns repas ou autre bois a été offert au moin pour s'excuser. Après avoir eu tous ces problèmes avec la même compagnie j'ai contacter à plusieurs reprises le service client qui m'a raccrocher au nez! On m'a dit qu'on me remboursait Le vol. Je n'ai jamais eu de nouvelles."

Points positifs : "Les repas, les boissons et les collations c'est plus que 5 étoiles! Mon meilleur vol !"

Points positifs : "Flight went well."
Points négatifs : "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."

Points positifs : "Prem Econ was good. Space, crew, etc."
Points négatifs : "Could have had additional snacks or drinks during the flight."

Points positifs : "The crew was a 10. They were wonderful."
Points négatifs : "I was in business class and the tv remote did not work."

Points positifs : "food and drink very good, flight crew was very nice"
Points négatifs : "boarding was very cramped ,flight was delayed , I lost my luggage"

Points positifs : "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Points négatifs : "Selecting the seats 23 hrs before departure."

Points positifs : "Good service."

Points positifs : "Very friendly crew, comfortable seats & leg room, decent food."
Points négatifs : "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."

Points positifs : "The seats were so comfortable"

Points négatifs : "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Points négatifs : "Very nice crew and great food"

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "Crew is excellent, polite and personal!"
Points négatifs : "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Points négatifs : "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Points positifs : "Professional crew. Good simple check in."
Points négatifs : "Nothing."

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points positifs : "Usual faultless KLM experience"
Points négatifs : "Nothing."

Points négatifs : "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"

Points positifs : "Yes"
Points négatifs : "Everything was good"

Points positifs : "The aircraft"
Points négatifs : "No overbooking next time!"

Points négatifs : "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Points positifs : "Crew was nice and pleasant"
Points négatifs : "Flight very late"

Points négatifs : "Travelled business class and was ace experience"

Points positifs : "Very professional"
Points négatifs : "Lost luggage"

Points positifs : "Crew was helpful and food was very good"
Points négatifs : "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Points positifs : "The crew is really welcoming"
Points négatifs : "The seats are too narrow and a bit too hard"

Points positifs : "General flight journey"

Points positifs : "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Points négatifs : "the headrest is hard. Apart from that- all was fine"

Points positifs : "Entertainment was amazing"
Points négatifs : "Seats a bit hard"

Points négatifs : "They left my bag off the plane. Ridiculous."

Points positifs : "Crew was ok."
Points négatifs : "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Points négatifs : "The plane was very hot"

Points positifs : "Awful"
Points négatifs : "Everything"

Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Points négatifs : "We had 4 hour delay causing a stop over at 3am. So yeah"

Points positifs : "Nothing"
Points négatifs : "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Points positifs : "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Points positifs : "Overall KLM experience is good"
Points négatifs : "Food quality was mediocre for a business class flight."

Points négatifs : "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Points négatifs : "Lost all our bags so couldn’t ski"

Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"

Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"

Points positifs : "very attentive crew"
Points négatifs : "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Points positifs : "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Points positifs : "They considered my reguest of vegiterian food."
Points négatifs : "I have no complaints."

Points positifs : "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Points positifs : "Friendly hostesses"
Points négatifs : "Flight was delayed 3 hours"

Points négatifs : "old screens and entertainment system leg room to small"

Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Points positifs : "Overall booking and airport was ok. Food was also actually quite good."
Points négatifs : "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Everything was clean and well organized."
Points négatifs : "The flight was delayed 1 1/2 hours."

Points positifs : "Crew was great, very nice"
Points négatifs : "Not enough legroom"

Points positifs : "Comfortable and well laid out seat area"
Points négatifs : "Food was a little substandard for business class"

Points positifs : "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Points négatifs : "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Points négatifs : "Flight was cancelled."

Points positifs : "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Points négatifs : "Cramped seating."

Points positifs : "Good"
Points négatifs : "Repas gratuit"

Points positifs : "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Points négatifs : "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."

Points positifs : "Smooth flight"
Points négatifs : "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"

Points négatifs : "My headphones didn’t work"

Points positifs : "Respect des horaires, gentillesse du personnel"

Points positifs : "Très bien. Bon accueil et à l'heure."

Points positifs : "Le service. Et le confort"

Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."

Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"

Points positifs : "The flight was on time, crew worked really well. The food was okey as usual on Finnair."

Points positifs : "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Points positifs : "There was plenty of room and the food was good."
Points négatifs : "Can't think of anything I didn't like"

Points négatifs : "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Points positifs : "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Points négatifs : "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."

Points positifs : "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Points négatifs : "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."

Points positifs : "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Points négatifs : "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."

Points positifs : "The onground staff at CDG was nice. The bus ride to the planes was not."
Points négatifs : "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"

Points négatifs : "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."

Points positifs : "Empty seat next to me! Excellent crew services! Clean bathrooms!"

Points positifs : "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Points positifs : "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Points négatifs : "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."

Points positifs : "I thought the flight attendants were professional and friendly. We landed safely and on time."
Points négatifs : "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."

Points positifs : "Crew was very nice"
Points négatifs : "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"

Points positifs : "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."

Points positifs : "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Points négatifs : "boarding crew and flight crew"

Points positifs : "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Points négatifs : "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."

Points positifs : "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"

Points négatifs : "Passengers changing seats around."

Points positifs : "Traveled BA and it was lovely, as usual."
Points négatifs : "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."

Points négatifs : "Terribly uncomfortable seats, very dated entertainment options, bland food."

Points positifs : "Everything"

Points positifs : "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Points négatifs : "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."

Points positifs : "Great crew. Lots of refreshments."

Points négatifs : "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"

Points positifs : "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Points négatifs : "No entertainment, non so ever"

Points positifs : "friendly crew"
Points négatifs : "old B757 aircraft with poor entertainment system, not suitable for long haul flights"

Points négatifs : "The movies shown were not great and there were no TV screens in the headrests. Also, you have to pay for soda. Only coffee, tea, and blueberry juice is complementary. Our bags were also lost on this flight, or never made the connection from our previous flight."

Points positifs : "Very friendly staff, smooth ride and information provided"

Points positifs : "food and crew"
Points négatifs : "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."

Points positifs : "on time, rather efficient process, cabin crew"
Points négatifs : "not much room in economy, ipads are not ideal"

Points positifs : "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."

Points positifs : "The crew was very friendly and helpful during the flight."
Points négatifs : "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."

Points positifs : "Video and radio were bad."

Points négatifs : "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Points négatifs : "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"

Points positifs : "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Points négatifs : "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."

Points positifs : "Pleasant helpers moved me through the maze and queues"
Points négatifs : "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."

Points négatifs : "A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed."

Points positifs : "It was a British airways code share so their service was fantastic... Great job BA 8005"
Points négatifs : "Finnair service was similar to major US carriers... Horrible"

Points négatifs : "Plane was delayed one hour. Food was bad even by airline standards."

Points positifs : "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Points négatifs : "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points positifs : "n/a"
Points négatifs : "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Points positifs : "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Points négatifs : "For me this part is not applicable"

Points négatifs : "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Points négatifs : "See above."

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points négatifs : "There was no entertainment and the food could be better"

Points positifs : "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Points négatifs : "Check in process running smoothly and better announcement of gate change"

Points négatifs : "Great experience"

Points négatifs : "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Points positifs : "The crew were polite and friendly"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "Didn’t like the sandwich offered"

Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."

Points positifs : "No extra charge for simple refreshments."

Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"

Points négatifs : "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Points positifs : "Great service"

Points positifs : "Flight attendants were very nice"
Points négatifs : "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Points négatifs : "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Points positifs : "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Points négatifs : "Nothing to like"

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points positifs : "Very good male crew member. Pilot genuinely apologetic for the delay."
Points négatifs : "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Points négatifs : "No offer of snack with no egg in it."

Points positifs : "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Points négatifs : "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Points positifs : "The cabin crew were excellent"
Points négatifs : "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Points négatifs : "Please see comments above about this flight."

Points positifs : "The crew and flight was faultless"
Points négatifs : "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"

Points positifs : "The plane arrived in New York smoothly"
Points négatifs : "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Points négatifs : "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Points positifs : "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Points négatifs : "no complaints"

Points négatifs : "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Points positifs : "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Points négatifs : "I was asked to change my seat repeatedly"

Points négatifs : "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Points positifs : "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Points négatifs : "NA"

Points positifs : "Food was excellent and crew was very nice."
Points négatifs : "Could not check in online before my flight and no zones to board just line up and go apparently."

Points positifs : "Boarding & crew (inc ground staff & check-in) all good."
Points négatifs : "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Points positifs : "Flight was only 50% full. Room to spread out."
Points négatifs : "Leg room cramp. Flight arrived late as a result missed connection home."

Points positifs : "Good boarding procedure."
Points négatifs : "Nothing much to add for a short journey."

Points négatifs : "Air France lost my luggage and they can't find it in the computer system."

Points positifs : "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Points négatifs : "2 hours delayed..."

Points négatifs : "Business Passngers have to wait in the same bus to board the flight what is the point then...."