Trouvez un vol pas cher Toulouse - Amérique du Nord

Trouvez un vol pas cher Toulouse - Amérique du Nord

Aller-retour
Économique
Toulouse (TLS)
Amérique du Nord
mar. 24/11
mar. 1/12
N'importe quand
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Bon à savoir

Basse saison

janvier Meilleure période pour échapper aux foules, avec une baisse moyenne des prix de 4%.

Haute saison

décembre Période la plus populaire pour voyager, avec une hausse moyenne des prix de 13%.

Prix moyen aller-retour

533 € (prix moyen sur les 2 dernières semaines)

Bonne affaire aller-retour

376 € ou moins

Bonne affaire aller simple

255 € ou moins

FAQ - Réserver un vol de Toulouse pour l' Amérique du Nord

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5 meilleures compagnies proposant des vols Toulouse Blagnac - Amérique du Nord

Les notes se basent sur les avis des utilisateurs KAYAK

7,9
Lufthansa
Note générale basée sur 27 760 avis
8,0
Embarquement
7,8
Confort
8,4
Équipage
7,7
Divertissement
7,6
Repas
Avis sur la compagnie

Points positifs : "Customer service is excellent"
Points négatifs : "At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional"

Points positifs : "Comfortable seating, good food served by this airline"
Points négatifs : "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "Boarding be insured as I have a ticket"

Points négatifs : "If the seats are more comfy for sleeping, I hurt my neck on that flight"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "The crew was o.k."

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points positifs : "Thé entertainment was amazing. I watched a live soccer game"
Points négatifs : "The space in the plane"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Flight crew very attentive"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "We lost our bags"
Points négatifs : "Our barges were damaged"

Points positifs : "The flight was OK and I had a good seat. The service was fine."
Points négatifs : "Connecting time were bad, airports horrible, no information, customs bad with no respect for travelers. I had to run to catch all my flights! Bad experience."

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Points négatifs : "Nothing to complain about."

Points négatifs : "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."

Points positifs : "Crews are very friendly & nice service. Good and comfortable seat."
Points négatifs : "It was freezing cold inside all the way to Atlanta."

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points positifs : "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Points négatifs : "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."

Points négatifs : "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."

Points négatifs : "Le retard"

Points positifs : "Very friendly crew"

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points positifs : "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."

Points positifs : "Very comfy seats."

Points négatifs : "The breakfast scone was disgusting but dinner was great!"

Points positifs : "That we got home safe"
Points négatifs : "It wasnt a BA plane! Food, staff and entertainment all not really up to scratch"

Points positifs : "Quick flight and boarding"

Points positifs : "Free service Food and coffee"
Points négatifs : "Free service Food and coffee"

Points positifs : "The Check in LADY was amazing"
Points négatifs : "On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?"

Points positifs : "Staff were professional and courteous"
Points négatifs : "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Points positifs : "The crew was good, very helpful."
Points négatifs : "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"

Points négatifs : "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"

Points positifs : "Boarded efficiently. Took off on time. Landed ahead of schedule."
Points négatifs : "Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened."

Points négatifs : "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"

Points positifs : "Friendly, helpful and professional crew."

Points négatifs : "Delayed, twice!"

Points positifs : "One of the crew used bad words toward one of the passenger ..!"

Points positifs : "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Points négatifs : "Avoiding Atatürk Airport full stop."

Points positifs : "Can’t complain having a whole row for myself in such a long flight and amazing crew"

Points positifs : "I loved the in flight service and entertainment. Also, the flight had seats that actually reclined and I was able to sleep."
Points négatifs : "I did not like switching airlines between my flights. It caused a lot of confusion and made check in extremely difficult. In addition, my bag was lost between changing companies between flights. Not happy at all."

Points positifs : "Excellent service I don’t have nothing to say was amazing"

Points positifs : "Everything.."
Points négatifs : "The food,."

Points positifs : "leaving the plane"
Points négatifs : "Boarding a disaster. Flight delayed because crew had to offload hand luggage for 10 minutes. This should have been handled at check in or at the gate. Seat comfort way beyond a joke and they call themselves a premium airline. Food was out in row 4!!!! Seriously!!! Arrival at Heathrow, jetty broken and more delay."

Points positifs : "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Points négatifs : "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Points positifs : "Timing was excellent"

Points positifs : "easy"

Points positifs : "Flight on time"
Points négatifs : "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."

Points positifs : "The captain was very apologetic and the crew were friendly."
Points négatifs : "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Points négatifs : "Comfortable all crew very helpful and polite"

Points positifs : "On time Great crew Convenient time"
Points négatifs : "Poor food selection Awful boarding, but that was the airport problem"

Points positifs : "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Points négatifs : "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"

Points positifs : "Supposedly great aircraft. Good crew and good service"
Points négatifs : "Economy seats cramped for elbow room. Average in flight entertainment."

Points positifs : "Spacious seats"
Points négatifs : "Hot atmosphere inside the aircraft during flight"

Points négatifs : "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"

Points positifs : "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."

Points positifs : "Nothing"
Points négatifs : "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"

Points positifs : "It got me to my destination safely."
Points négatifs : "Everything- BA’s relentless push downmarket means it’s justbtoo awful for words. Ryanair with better livery but more expensive."

Points positifs : "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Points négatifs : "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."

Points positifs : "Crew are helpful, attentive and friendly."
Points négatifs : "Seats in Business Class are just okay, not great, but are completely doable for short flights."

Points positifs : "Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect."
Points négatifs : "It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left."

Points négatifs : "Crews hair all seemed to be scruffy with bits hanging in their face. Most unlike BA. Only thing I can think of all rest was faultless"

Points positifs : "British airways have always been good and my best airline to fly."
Points négatifs : "This occasion, the manager was So rude to me and even called me a liar in front of too many people. I don't speak or understand French and the woman really embarrassed my life. I checked-in online before I got to the airport and I mistakenly went to terminal 1 instead of terminal 2. So by the time I realised and got to terminal one, the baggage collection stand had closed because I was there by 15:18. To make the long story short, I got through the security where I was delayed for 20mins searching through my things and when I asked about time, the security said the flight won't leave with out me and they would inform them about the delay before I get to my departure gate. Anyway, I got to the gate with some time left and this extremely rude woman whom I was told is the manager insulted the living day light out of my life and turned me back. So I didn't fly with BA in the end. No matter the situation and despite me being late, I believe things would have been handled better. And even if the manager felt I was lying, she should have been more diplomatic about it and speak to me in a good manner. I won't be recommending flying BA from Nice to anyone. That woman was so hurrible, that experience haunts me psychologically."

Points positifs : "The food was decent for coach, and wine is still included at no charge on trans-Atlantic flights. There were multiple recent movies available on the entertainment system, although the picture and sound quality was lacking."
Points négatifs : "Since it was a wide body, there were no overhead vents. And for some reason they chose to heat the cabin to what felt like at least 78 Fahrenheit, in March. Also, the headphone jack was simply missing in one of our seats (rendering the entertainment system useless) and one of the seats in front of us was in permanent recline, cutting in to the already scant leg room."

Points négatifs : "Received a text telling me the flight was cancelled. Had no"

Points négatifs : "Unfortunately BA have turned into a budget airline experience at higher than budget airline prices."

Points positifs : "Hospitality from Crew members. Food."
Points négatifs : "24 hrs delay for boarding this flight. No wheel chair provided though I booked."

Points positifs : "The power plug points in Premium Economy."
Points négatifs : "Rude staff and service. Limited service for food. if you compare British Airways with other European airlines like SAS, Swiss, and Lufthansa; British has fallen far behind in quality and service."

Points positifs : "Nothing"
Points négatifs : "Poor check in process, no complementary food or drink and 30 late arriving"

Points négatifs : "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."

Points positifs : "Seat."

Points positifs : "The crew are friendly and do help where possible."
Points négatifs : "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"

Points positifs : "Comfortable wear in business cabin"
Points négatifs : "Food poor. Service mediocre. Fails to compete with middle eastern competitors"

Points positifs : "Great crew"
Points négatifs : "Old entertainment system"

Points positifs : "The crew."
Points négatifs : "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Points négatifs : "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Points positifs : "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Points négatifs : "Pleace call 666 394 865"

Points positifs : "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Points négatifs : "It is always better to buy tickets through the airline."

Points positifs : "Smooth flight"
Points négatifs : "More food, more water"

Points positifs : "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Points négatifs : "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."

Points négatifs : "30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich."

Points négatifs : "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"

Points positifs : ":("
Points négatifs : ":("

Points positifs : "Cree"
Points négatifs : "Boarding was slow"

Points positifs : "The crew was very friendly and responsive and the flight left right on time."
Points négatifs : "The food was not good and there was very little in way of tv entertainment."

Points négatifs : "Too cold on plane"

Points positifs : "Fairly new plane with clean/comfortable seats"
Points négatifs : "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"

Points positifs : "Seats and snack"
Points négatifs : "No delay in departure"

Points positifs : "Newer planes, good service"
Points négatifs : "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

Points positifs : "Flight was canceled"
Points négatifs : "Flight was canceled"

Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Points négatifs : "The check in process was chaotic and slow. At one point there was one woman checking in 3 lines of people for 45 mins before help arrived"

Points positifs : "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Points négatifs : "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Points positifs : "Flight didn’t happen"
Points négatifs : "Transfer to other airline was abysmal"

Points négatifs : "Too late with delay"

Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points négatifs : "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Points positifs : "Great crew and good seat with enough space."
Points négatifs : "Overall is fine !!!"

Points négatifs : "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"

Points positifs : "Flight was more spacious on the way back to Boston"

Points négatifs : "Ok"

Points positifs : "Very on time, smooth take off and landing and friendly staff."
Points négatifs : "Perhaps spirits offered other than just wine. And a vegetarian food option."

Points négatifs : "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"

Points positifs : "The plane was comfortable the free drinks and food and crew were friendly."
Points négatifs : "Can't think of anything!"

Points positifs : "A short but very pleasant flight and food was served, excellent in every category."
Points négatifs : "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Points positifs : "On time. Pleasant crew."
Points négatifs : "Sandwich was a bit dry, no mayonnaise or other condiments."

Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Points positifs : "The crew were excellent during the flight."
Points négatifs : "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Points positifs : "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Points négatifs : "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Points positifs : "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Points négatifs : "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Points positifs : "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"

Points positifs : "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Points négatifs : "The flight departure time was delayed for one hour."

Points positifs : "Nothing, missed the connection"
Points négatifs : "No flight to Faro during late arrival from"

Points négatifs : "late flight lost my connection"

Points positifs : "everything was fine. nothing specifically wrong or bad."
Points négatifs : "had the same food the third time this week. they could do more"

Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Points positifs : "You can charge your devices (only in one plains from London to Portugal)"
Points négatifs : "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Points positifs : "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Points négatifs : "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Points positifs : "Quick... I was happy to be out of there"

Points positifs : "Only check in and boarding was smooth."

Points négatifs : "The crew should be trained more on customer service"

Points positifs : "Polite, helpful crew"
Points négatifs : "Nothing, would recommend"

Points positifs : "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Points négatifs : "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."

Points positifs : "It arrived on time."
Points négatifs : "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"

Points positifs : "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Points négatifs : "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."

Points positifs : "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Points négatifs : "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Points positifs : "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Points négatifs : "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"

Points positifs : "Every thing expert the food"
Points négatifs : "The food"

Points négatifs : "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Points positifs : "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."

Points positifs : "Only thing good was the brevity of the flight."
Points négatifs : "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Points positifs : "Beautiful new 787"
Points négatifs : "Entertainment options could be more plentiful."

Points positifs : "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Points négatifs : "Nothing all great"

Points négatifs : "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"

Points négatifs : "Ran out of food.."

Points positifs : "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Points négatifs : "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."

Points positifs : "Entertainment"
Points négatifs : "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Points positifs : "Crew were good"
Points négatifs : "Seats were too tight. Entertainment was mediocre"

Points négatifs : "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."

Points négatifs : "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Points positifs : "Organised zones for boarding"
Points négatifs : "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Points négatifs : "Lost luggage!"

Points positifs : "The hot dinner was good"
Points négatifs : "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"

Points positifs : "Will use again"
Points négatifs : "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."

Points positifs : "great service from start to finish would use again"

Points positifs : "everything"
Points négatifs : "no entertainment"

Points positifs : "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Points négatifs : "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"

Points négatifs : "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"

Points positifs : "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."

Points négatifs : "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Points positifs : "Comfortable flight, very pleasant cabin crew."
Points négatifs : "No flight entertainment at all."

Points négatifs : "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."

Points négatifs : "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Points positifs : "Boarding was very well-organised ands clearly explained."
Points négatifs : "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Points positifs : "It was a normal flight. Only one hour."
Points négatifs : "Snack options could have been better, only a biscuit."

Points négatifs : "Baggage hasn't arrived after 45 minutes"

Points positifs : "I like the seats which were only 2 instead of 3 seats."
Points négatifs : "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."

Points positifs : "Reasonably good all around."
Points négatifs : "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."

Points positifs : "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Points négatifs : "Over an hour late."

Points négatifs : "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."

Points positifs : "friendly pilot"
Points négatifs : "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."

Points positifs : "screen and interface"
Points négatifs : "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"

Points positifs : "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Points négatifs : "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."

Points positifs : "Direct flight"
Points négatifs : "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."

Points positifs : "Nice staff. Efficient boarding."
Points négatifs : "No basic food for free."

Points positifs : "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Points négatifs : "During a short flight there is not much to experimented and less to comment."

Points positifs : "Staff and food"
Points négatifs : "We lost one of our bags"

Points positifs : "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Points négatifs : "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."

Points négatifs : "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Points négatifs : "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Points positifs : "Boarding was ok compared to other Alitalia flights"
Points négatifs : "A snack between the meals. More food options for the second meal."

Points positifs : "Nothing"
Points négatifs : "Hour delay getting on the plane, after going through boarding. No explanation as to why."

Points négatifs : "More variety of movies"

Points positifs : "Flight was smooth"

Points négatifs : "OK flight, evening Business class"

Points négatifs : "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Points négatifs : "No food"

Points négatifs : "Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move."

Points négatifs : "Better pillows...as simple as that"

Points négatifs : "This flight had the least legroom of any flight I've ever taken."

Points positifs : "Seamless boarding, departed and arrived on time."
Points négatifs : "Very surly and unhappy looking crew"

Points positifs : "Crew were friendly and helpful."
Points négatifs : "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Points positifs : "Peu de place pour les jambes Équipage très sympa"
Points négatifs : "Plus de place pour les jambes mais vol rapide donc Ok"

Points négatifs : "The A330 really needs a makeover... Other airlines offer a better service in Business class"

Points positifs : "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
Points négatifs : "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

Points positifs : "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Points négatifs : "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"

Points positifs : "nice crew on the Rome to US leg"
Points négatifs : "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"

Points positifs : "Very new and clean plane."
Points négatifs : "Nothing it was all good."

Points positifs : "On time and complimentary drink"

Points négatifs : "Everything was good."

Points positifs : "I don't think I say anything I liked."
Points négatifs : "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Points positifs : "I don't think I say anything I liked."
Points négatifs : "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Points positifs : "All flights on time"

Points positifs : "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Points négatifs : "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Points positifs : "Pleasant normal flight."
Points négatifs : "In-flight announcement was very very quick and hard to understand."

Points positifs : "short peaceful ride. Not much food could be served."
Points négatifs : "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Points positifs : "Not much. Mediocre everything. Was nice that the flight was not very full."
Points négatifs : "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."

Points positifs : "Comfortable seats"
Points négatifs : "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

Points positifs : "Comfortable seats"
Points négatifs : "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Points positifs : "Nice new plane (Embraer), row 4 had long seat pitch"
Points négatifs : "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Points négatifs : "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Points négatifs : "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Points négatifs : "Change of gate at BCN with no notification"

Points négatifs : "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Points négatifs : "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Points positifs : "nothing special"

Points positifs : "I liked very muche the flights time table."
Points négatifs : "I have nothing to add hear."

Points positifs : "Nothings"

Points positifs : "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Points négatifs : "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Points positifs : "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Points négatifs : "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Points positifs : "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Points négatifs : "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Points positifs : "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Points négatifs : "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Points négatifs : "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Points positifs : "Easy boarding on time nice crew"

Points positifs : "Nothimg"
Points négatifs : "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

Points positifs : "Nothing"
Points négatifs : "Seats too cramped and close to facing seats."

Points positifs : "Operazioni di imbarco veloci ed ordinate"
Points négatifs : "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."

Points négatifs : "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."

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