Trouvez un vol pas cher Toulouse - États-Unis

Points négatifs : "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Points positifs : "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Points négatifs : "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Points positifs : "Comfortable for that sort of journey"
Points négatifs : "N/a"

Points positifs : "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Points négatifs : "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Points positifs : "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Points négatifs : "Foot rest in economy, gluten free meal is poor (except bread)."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "check in..Gatwick S."
Points négatifs : "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Points positifs : "Excellent staff."
Points négatifs : "Very cramped, even for economy."

Points négatifs : "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Points négatifs : "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Points positifs : "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Points négatifs : "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Points positifs : "The service was excellent, staff helpful and understanding."
Points négatifs : "No business class priority boarding, no assistance available with transfer."

Points positifs : "Leg room was OK"
Points négatifs : "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Points positifs : "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Points négatifs : "Cc"

Points positifs : "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Points négatifs : "My bag was lost"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Food and crew amazing..I guess Turkish airline going to be best"

Points positifs : "Big plane, friendly staff, good food."
Points négatifs : "Sometime, it gets a bit too cold."

Points positifs : "the seats were more roomier than the flight to istanbul."
Points négatifs : "One of the other passengers was being difficult and irritating on the flight."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "I liked the food."
Points négatifs : "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "Lot of empty spaces"
Points négatifs : "Lot of rubbish on the plane"

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Points négatifs : "No negative points to make."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Fantastic journey no problems at all thanks kayak....."

Points négatifs : "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Points positifs : "Nothing"
Points négatifs : "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Points positifs : "Nothing Really Nothing"
Points négatifs : "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Points positifs : "Comfortable flight, on time and good service"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Points négatifs : "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."

Points négatifs : "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Points négatifs : "My entertainment set didn't work"

Points positifs : "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Points négatifs : "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Points négatifs : "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points négatifs : "I could not use my ticket I was trying to extension date but customer services terrible"

Points positifs : "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Points négatifs : "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Points positifs : "kayak was poop for help for me."
Points négatifs : "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Points positifs : "Friendly good service"
Points négatifs : "Istanbul changing gate to get to such long walk"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points négatifs : "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Points positifs : "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"

Points positifs : "Crew was excellent, seats are never excellent"

Points négatifs : "Temperature inside airplane extremely hot."

Points positifs : "live tv, watched the formula one race"
Points négatifs : "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Points positifs : "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Points négatifs : "Be on time , delayed for an hour"

Points négatifs : "We weren't alerted there was a chance of delays. Over two hours late."

Points positifs : "The crew was communicative and courteous."
Points négatifs : "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."

Points positifs : "The crew WAS amazing!"
Points négatifs : "Not a thing! It was perfect"

Points positifs : "Fast flight"
Points négatifs : "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"

Points négatifs : "Best option across the pond"

Points négatifs : "Best option across the pond, amazing upgrade prices"

Points positifs : "Clean Washroom"
Points négatifs : "N A"

Points positifs : "N/a"
Points négatifs : "Explain why there’s over a 2 hour delay"

Points négatifs : "The bathrooms smelled every time someone opened the door. Febreeze, please!!"

Points négatifs : "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."

Points positifs : "good flight, inflight menu and movie library"
Points négatifs : "rude bag drop off kiosk"

Points positifs : "Nothing"
Points négatifs : "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"

Points positifs : "Service by crew. I was flying economy but it was par to business class."

Points négatifs : "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."

Points positifs : "Delta does an overall nice job."
Points négatifs : "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Points négatifs : "Departure delayed by 1hr30"

Points négatifs : "I fly regular this was an excellent flight"

Points positifs : "Nice new seats"
Points négatifs : "Was too warm inside the plane. Boarding address was mobbed and not very well managed"

Points positifs : "None of it"
Points négatifs : "Everything. Can it please leave on time for once"

Points négatifs : "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Points positifs : "The crew was excellent"
Points négatifs : "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"

Points négatifs : "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Points positifs : "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Points négatifs : "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Points positifs : "Friendly, efficient crew"
Points négatifs : "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Points positifs : "Service"
Points négatifs : "Nothing"

Points positifs : "Having three seats."
Points négatifs : "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."

Points positifs : "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Points négatifs : "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."

Points positifs : "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Points négatifs : "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."

Points négatifs : "Sat on the runway for over an hour to get the gate. Unacceptable."

Points négatifs : "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Points positifs : "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Points négatifs : "Flight delayed, almost missed international connections"

Points positifs : "Waiting in the departure lounce was ok"
Points négatifs : "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Points négatifs : "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Points négatifs : "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Points positifs : "Didnt expect dinner but was served"
Points négatifs : "Delayed flight, offset entertainment, touch screen un responsive"

Points positifs : "On time"
Points négatifs : "Take a long time to taxi to the gate & getting off the plane."

Points positifs : "Swift travel!"

Points positifs : "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Points positifs : "Very friendly crew"
Points négatifs : "Lack of subtitles on available movies & series"

Points positifs : "Personality and charm of the flight attendants made it an especially relaxing trip."

Points positifs : "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."

Points positifs : "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Points négatifs : "No complaints"

Points positifs : "We boarded quickly, in zones. Staff were professional and courteous."
Points négatifs : "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Points négatifs : "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Points positifs : "Flight departed on time. Crew were friendly and efficient"
Points négatifs : "Boarding seem to be chaotic, no boarding by group or seat number."

Points positifs : "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Points négatifs : "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Points positifs : "On time, efficient."
Points négatifs : "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."

Points positifs : "Absolutely amazing service"
Points négatifs : "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Points positifs : "The crew were really friendly and made sure we were looked after."

Points positifs : "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Points négatifs : "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Points positifs : "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."

Points positifs : "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Points négatifs : "Ground staff poor customer service"

Points positifs : "Not and horrible waited for 10hour before we board the last journey"
Points négatifs : "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Points négatifs : "The in-flight snack - choice of two disappointing sandwiches."

Points positifs : "Crew"
Points négatifs : "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Points positifs : "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Points négatifs : "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"

Points négatifs : "Boarding by rows would avoid people rushing to line up ahead of time."

Points négatifs : "Turbines did not start up initially. 1h delay."

Points positifs : "snacks and entertainment"

Points positifs : "Service"
Points négatifs : "Boarding"

Points négatifs : "It was not the same time because one hour and a half delays"

Points positifs : "The flight was adequate."
Points négatifs : "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Points positifs : "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Points négatifs : "See above. What a disaster!"

Points positifs : "Short flight, snacks, timely take off and landing."

Points positifs : "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Points positifs : "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Points négatifs : "Lost our luggage"

Points positifs : "Great crew and plane"
Points négatifs : "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Points négatifs : "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."

Points positifs : "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Points négatifs : "nothing wrong"

Points négatifs : "Look like everybody to not know what they want to do"

Points positifs : "Crew amazing"
Points négatifs : "No entertainment."

Points positifs : "Crew and service was amazing"
Points négatifs : "No entertainment food Horrible"

Points positifs : "Stuttgart to Frankfurt was good.. ."
Points négatifs : "None"

Points positifs : "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Points négatifs : "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Points positifs : "All good"
Points négatifs : "Nothing"

Points positifs : "See above"

Points positifs : "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Points négatifs : "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Points négatifs : "The food is not very good"

Points positifs : "Great service, and plenty of refreshments."

Points positifs : "Not much at all"
Points négatifs : "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Points positifs : "Everything as expected."

Points positifs : "The flight itself was on time, the food was basic, just like drink."
Points négatifs : "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."

Points positifs : "All the staff were friendly and the complimentary food and drink snacks was lovely."
Points négatifs : "Our flights were delayed both on the way there and back"

Points positifs : "Friendly staff amazing boarding experience"
Points négatifs : "No vegetarian options for food"

Points positifs : "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Points négatifs : "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"

Points positifs : "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Points négatifs : "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Points positifs : "Smooth process. Regular updates."
Points négatifs : "Late departure."

Points négatifs : "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Points positifs : "The food and drinks was very good."
Points négatifs : "The flight was late."

Points positifs : "Perfect!"

Points positifs : "flight crew was nice"
Points négatifs : "Flight was delayed over an hour and there was no bathroom service on board"

Points positifs : "Seat was good."

Points positifs : "Left early, arrived early."
Points négatifs : "Get rid of M&S and go back to including a G&T with the ticket."

Points négatifs : "Legroom was no better than economy class"

Points positifs : "Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew."
Points négatifs : "Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?"

Points positifs : "The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff."
Points négatifs : "There was nothing that could be better - it was 110% perfect already"

Points positifs : "Gate was super close to the lounge."
Points négatifs : "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."

Points positifs : "All was good and on time"
Points négatifs : "Just be good, they could still offer free drinks or water to passengers"

Points positifs : "Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self."
Points négatifs : "Nothing on this occasion"

Points positifs : "One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch."
Points négatifs : "The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky."

Points négatifs : "Not having an 18 he delay."

Points positifs : "Siege correct sans plus, et non inclinable"

Points positifs : "."
Points négatifs : "Le procédé d’embarquement"

Points positifs : "RAS"
Points négatifs : "L’embarquement n’était pas du tout organisé. Nous sommes partis en retard. Pas d’excuses. Pour le prix on aurait envisagé un meilleur service."

Points négatifs : "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."

Points négatifs : "Gros retard. Mauvaise communication."

Points négatifs : "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"

Points négatifs : "Heathrow is the worst airport when you have a passenger who needs a wheel chair."

Points positifs : "Good onboard entertainment. Normal headphone jacks."
Points négatifs : "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."

Points négatifs : "Traduction en français.."

Points positifs : "Nothing."
Points négatifs : "Almost everything. BA is simply an embarrassment."

Points positifs : "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Points négatifs : "N/a"

Points positifs : "Le personnel était très professionnel. Cie au top."

Points positifs : "La couleur de l avion ."
Points négatifs : "Tous"

Points positifs : "le personel etaient aimable et souriant"
Points négatifs : "nous avons eu un delay"

Points négatifs : "Generally, it was just good."

Points positifs : "la ponctualité, l'accueil"
Points négatifs : "pas de boisson ou nourriture offerte"

Points positifs : "Personnel de bord sympathique"
Points négatifs : "L’organisation De l’embarquement"

Points négatifs : "Vol British Airways opéré par American Airlines - Place aux jambes insuffisant, repas médiocre, hôtesses peu souriantes"

Points négatifs : "ne pas etre entre deux inconnus"

Points positifs : "la gentillesse de l’équip"
Points négatifs : "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."

Points négatifs : "Incoming flight delayed so late departure"

Points négatifs : "Une heure de retard au départ de Genève ."

Points négatifs : "Pas de cash accepté. Aucune nourriture cadeau."

Points négatifs : "Pas de cash accepté; Pas de petits "cadeaux" à manger ou boire."

Points négatifs : "50 minutes de retard, très peu d'informations, boissons payantes à bord"

Points négatifs : "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"

Points positifs : "Cabin crew"
Points négatifs : "Le retard"

Points négatifs : "25 min de retard pour le décollage"

Points positifs : "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Points négatifs : "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Points positifs : "Staff"
Points négatifs : "Feeling like one of many cattle funnelled through an already over-capacity system."

Points positifs : "La sympathie de l'équipage"
Points négatifs : "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."

Points positifs : "Une fois à bord, confortable et efficace"
Points négatifs : "Retard de 30min maos ce sont les aléas de l'aérien..."

Points positifs : "Les films bien diversifiés et nombreux en français"
Points négatifs : "Un peu trop collés aux autres passagers. Nourriture vraiment pas bonne."

Points positifs : "Rien"
Points négatifs : "Le vol est parti sans nous, nous étions à la porte d’embarquement 20 minutes avant l’heure du départ, avec deux enfants en bas âge, et on ne nous a pas laissé y aller. après le contrôle de douanes (ou nous avons perdu bcp de temps) on nous a fait passé en courant et après on nous a dit que l’avion était déjà parti! Que du stress! Nous étions en état de choc, ils ont annulé notre billet à l’instant: l’aller et le retour!). Ce n’était pas du tout normal. Nous allons faire un recours, c’est inadmissible. Jamais plus avec British Airways."

Points positifs : "Sièges super confortables, calme, bon service, bon repas..."
Points négatifs : "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"

Points positifs : "Horaire ponctuel même en fin de journée. Personnel agréable"

Points positifs : "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Points négatifs : "Leg room isn’t great for such can’t a long flight and the food was not the greatest."

Points positifs : "Pro et en règle sur les timing et prestations"
Points négatifs : "Un peu trop de turbulence du côté du Groenland et donc difficile de dormir. Les services à bord ne sont par contre pas au niveau des compagnies du golf ou asiatiques."

Points positifs : "Bagages inclus et personnels sympathique et serviable"
Points négatifs : "Tout est payant en supplément, aucun divertissement dans l’avion même pas un écran générale ou de la musique. Même les places sont payantes si vous voulez les choisir avant le check-in"

Points positifs : "la ponctualité, la propreté, le confort de l'avion, un vol sans problème"
Points négatifs : "j'aurai aimé avoir la traduction en français car je n'ai rien compris"

Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Points positifs : "yes"

Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Points positifs : "Sympatique"
Points négatifs : "L'embarquement."

Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"

Points négatifs : "Le retard et la prise en charge à l'arrivée"

Points positifs : "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Points négatifs : "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."

Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Points négatifs : "Crew couldn't say if there was or was not meat in the meals."

Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Points positifs : "Overall was good but had lost luggage"
Points négatifs : "Entertainment"

Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Points négatifs : "1h15 de retard"

Points négatifs : "Bagage abîmé en soute"

Points positifs : "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Points positifs : "The flight was comfortable and crew was good."
Points négatifs : "Boarding was a nightmare. They need to load back to front."

Points positifs : "Rien !"
Points négatifs : "Le prix du billet pour la prestation. De plus une surcharge bagage de 195€, alors qu'au moment de la réservation il n'y avait aucune possibilité d'intégrer des bagages. J'appelle ça tout simplement du vol. Le client est pris devant le fait accompli et n'a que le choix de payer... Bref, je ne recommande nullement cette Vie aérienne."

Points positifs : "Rien ! Et je pèse mes mots. Je ne suis pas en colère, j'écris ces commentaires à froid."
Points négatifs : "Le prix du billet pour la prestation. Pas à boire, pas à manger. Sièges usés, défoncés..."

Points positifs : "Rapidité du vol"
Points négatifs : "Pas de confort, siege payant, valise facturee payante"

Points positifs : "Enregistrement prioritaire avec la poussette . A l'heure à l'arrivée"
Points négatifs : "Sièges avec peu de place pour les jambes (moins que sur des boeing). Attente excessive de la poussette et des valises à l'arrivée."

Points positifs : "I was pleasantly surprised by the amount of legroom. Service was pleasant."

Points négatifs : "my bag was lost"

Points positifs : "Surprisingly more leg room"
Points négatifs : "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."

Points positifs : "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"

Points positifs : "service on the flight was excellent pilot helpful and informative about weather and delays"
Points négatifs : "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"

Points positifs : "The staff were extremely friendly and courteous. The flight was very smooth."

Points négatifs : "We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!"

Points positifs : "Didn't happen!"

Points positifs : "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."

Points négatifs : "We were on the plane for 2 hours before we were offered any drinks (soda, water, etc.) The seats were quite small ( I'm average sized.) and I often felt as if I were slipping off the seat. The aircraft was very warm with poor airflow."

Points positifs : "Everything was great."
Points négatifs : "Boarding was a bit late."

Points positifs : "Check in was easy. I received an email form the airline tell me where to go for my connection."
Points négatifs : "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."

Points négatifs : "Waiting for luggage at JFK."

Points positifs : "Thought the crew did a good job."
Points négatifs : "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."

Points négatifs : "Nothing"

Points positifs : "The flight was great. The crew was very attentive and helpful."
Points négatifs : "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."

Points positifs : "Seats were comfortable"
Points négatifs : "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."

Points négatifs : "1hr. delay because plane lost electrical power. No entertainment on board due to previous electrical problem. 1hr delay at arrival again due to plane electrical power."

Points positifs : "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Points négatifs : "The food could be better"

Points positifs : "The dood was decent (rice and chicken instead of a sandwich). Entertaiment was great, we had more than 20movies to choose from."
Points négatifs : "The only bad thing was the weather. Ee ended up arriving 1hr later due to heavy rain, but then at the airport you could hear Iberia employees calling passengers with connections to speed up their process."

Points positifs : "good overall"