Trouvez des vols pas chers vers Montréal Pierre-Elliott-Trudeau Intl (YUL)

Points négatifs : Gros retard Écran de divertissement ne fonctionne pas bien

Points positifs : Le service du personnel à bord est hors pair...ainsi que les sérvices / produits qui sont déjà inclus dans le prix du billet..Très apprécié.

Points négatifs : L'avion qui venait de Paris avait 50 places de moins ...donc, pas de place pour moi.,mais sans pouvoir justifier mon entêtement je suis resté devant le comptoir de service 3 heures et une heure avant le départ il y a un passager qui avait une correspondance et que la compagnie avait décidé de prioriser et il ne s'est pas présenté,,J'ai ainsi fait mon vol in extemis..

Points positifs : The help from the crew was okay.

Points négatifs : The fact that the flight was delayed by an hour.

Points positifs : Le personnel est très bien. Le repas est correct sans plus.

Points négatifs : Le petit dejeuner n'est pas terrible : une petite brioche avec confiture accompagné d'une compote. Rien de transcendant. Le divertissement n'est pas terrible non plus, l'écran tactile réponds très mal, les écouteurs fonctionnent mal et les films proposés ne sont pas formidables.

Points positifs : Very friendly and attentive crew. Clean plane.

Points positifs : Baggage out fast Separate bus for 1st and business

Points négatifs : Cabin was cold Seat not as comfortable as other business classes

Points négatifs : We were happy with everthing

Points négatifs : Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore

Points positifs : Flow as smooth , attendants were good.

Points négatifs : Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late.

Points positifs : RAS

Points négatifs : Atterrissage un peu brutale

Points positifs : personnel exceptionnel et repas excellent

Points négatifs : 3 hueres de retard vieux films

Points positifs : It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather.

Points négatifs : For the weather to be better and to have left on time - but obviously that is out of everyone’s control.

Points positifs : The bad stuff overshadowed the good stuff. Bad experience.

Points négatifs : We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people.

Points positifs : Cabin crews and the actual flight was an alright experience, it was the personnel on the ground.

Points négatifs : Lack of personnel in cdg for checking bags & rude personnel on the ground.

Points positifs : The crew which was very nice and always attentive. The entertainment center for its quite large offer in termed of recent releases and classic movies.

Points négatifs : The delayed departure which made me miss my connection flight. The middle seat in a crowed plane. The food which could be so much better (no taste, too greasy ...)

Points positifs : Entertainment system was awesome. Flight was comfortable. Crew very friendly.

Points négatifs : Checkin staff at airport was not friendly. Airline cannot allocate seats together even though booking was done months in advance. seriously!!!

Points positifs : Check-in at BWI could not have been nice/more courteous. Great flight and crew!

Points négatifs : We love this BA flight out of BWI.

Points positifs : Good service and crew.

Points négatifs : Seats were very very narrow.

Points négatifs : For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Points négatifs : Delayed, twice!

Points négatifs : PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages.

Points positifs :

Points négatifs : I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration

Points positifs : Visiter l’aerairport de JFK

Points négatifs : Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité

Points positifs : Plane was late missed all connecting flights

Points positifs : Attendant was friendly and efficient.

Points négatifs : No beverages or snacks.

Points négatifs : I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh

Points positifs : The flight timings and the arrival time

Points négatifs : Ran out of hot water on flight

Points positifs : Being fed was amazing and watching free TV was great!

Points négatifs : I wish there were personal fans because it got uncomfortably hot sandwiched between people

Points positifs : Friendly staff

Points négatifs : Security check at gate; No priority

Points négatifs : Long haul flight made pleasant by KLM

Points positifs : Everything was good except for the entertainment consul for one of our seats.

Points négatifs : One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.

Points positifs : Great service, food and entertainment.

Points négatifs : There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Points négatifs : It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent

Points négatifs : Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now.

Points positifs : Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Points positifs : Nothing

Points négatifs : Poor customer service

Points positifs : (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Points négatifs : (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Points positifs : Nice newish planes. Competent but basic service in the air. Nice air crew.

Points négatifs : Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Points positifs : Nothing

Points négatifs : Poor customer service

Points négatifs : We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.

Points positifs : I enjoyed having the whole row to myself on both flights to Paris and the crew was great

Points négatifs : I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.

Points positifs : This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.

Points négatifs : The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.

Points positifs : The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA.

Points négatifs : The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil .

Points positifs : Not much

Points négatifs : Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats.

Points négatifs : You canceled my trip

Points positifs : Crew was helpful, food was good

Points négatifs : Seating could have been better