Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| Code IATA | LH |
|---|---|
| Itinéraires | 614 |
| Itinéraire le plus populaire | Francfort à Berlin-Tegel |
| Aéroports desservis | 197 |
| Aéroport le plus populaire | Francfort |
Points négatifs : More space on economy for long flights.
Points positifs : The crew was awesome, super funny, excited, and helpful.
Points négatifs : The seat was incredibly uncomfortable.
Points positifs : The crew was fun, informed, and very helpful.
Points négatifs : The seat, the entertainment, the headphone jack, the food.
Points négatifs : Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next
Points négatifs : n/a
Points positifs : nice crew
Points négatifs : old planes with bad seats and no chargers or entertainment
Points positifs : easy boarding. crew was nice.
Points négatifs : terrible seats. no tv or chargers.
Points positifs : Crew was great
Points négatifs : So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.
Points positifs : Entertainment
Points négatifs : Boarding process and food
Points positifs : The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.
Points négatifs : Boardingvwas delayed so we left a good 50 minute late.
Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.
Points négatifs : Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though.
Points négatifs : Great
Points négatifs : Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier.
Points positifs : The crew was fantastic, never bothered sleeping people, and had a great trip.
Points négatifs : Nothing, best transatlantic flight I’ve had so far honestly.
Points positifs : Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight
Points négatifs : crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)
Points positifs : Movies and bathrooms
Points négatifs : 1. UNABLE TO CHOOSE SEATS.
2.Unaware that ticket did not include baggage fee
3.Most uncomfortable seats in 50 years of flying
Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT.
Points positifs : Nearly all Flights on time
Points négatifs : Extremely unfriendly staff at check-in. Boarding was chaos.
Points négatifs : All of our luggage was lost and did not arrive in Prague
Points positifs : Crew extra nice
Points négatifs : Food
Points positifs : Yes super crew and super seat. ( next to empty seat) Nice new plane
Points négatifs : This one couldn’t have been better. Plenty of food snacks and drinks
Points positifs : Awfull!!
Points positifs : Na
Points négatifs : Na
Points négatifs : Better, cleaner seats. Poor movie selection and nott to mention terrible food.
Points positifs : The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.
Points positifs : The crew was great with kids. Very friendly and helpful.
Points positifs : MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges.
Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.
Points négatifs : Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after.
The meals on both flights were identical; I don't think it can be a big problem to correct that.
I took a long time to get accepted by the WiFi in the two lounges.
Points positifs : The crew were so friendly and helpful.
Points négatifs : I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.
Points négatifs : First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation
Points positifs : Got to ride on a Boeing 747 Intercontinental!
Points négatifs : It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares.
Lufthansa Efficiency
Points positifs : Flight departed on time. Crew were friendly and efficient
Points négatifs : Boarding seem to be chaotic, no boarding by group or seat number.
Really smooth trip
Points positifs : Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff.
Points négatifs : My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick
Points négatifs : offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.
Points positifs : Everything went as expected, very smooth
Points négatifs : Lower fare !!
Points positifs : The seats were comfortable, entertainment during the long flight was very good.
Points négatifs : Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!
Points positifs : Comfortable seats, decent food and was left alone to sleep after a long day.
Points négatifs : Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail.
Points positifs : Seat, entertainment, food, plane
Points négatifs : Crew attitude
Points positifs : No delays.
Points négatifs : The entertainment monitors were SUPER laggy with response. Image quality wasn't great.
Points positifs : Entertainment monitors were in good shape and responsive. Selection was not bad.
Points négatifs : Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.
Points positifs : A380 with extra legroom is great comfort
Points négatifs : Connection at Frankfurt airport very poor
We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa
Points positifs : Comfort of A380
Legs space
Points négatifs : Terrible Connecto in Frankfurt
We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service
Points positifs : Best flight crew I've ever had.
Points négatifs : A free upgrade to first class
Points positifs : Seat comfort.
Points négatifs : Food selection.
Points positifs : Seat was comfortable. Looked new.
No flight from Frankfurt.
Points négatifs : Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.
Points positifs : -
Points négatifs : Will never use Lufthansa again
Points positifs : -
Points négatifs : I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight.
Was offered a replacement ticket for over £900. Bought a new one with BA.
Points négatifs : Viaje corto
Points positifs : Entertainment was good
Points négatifs : Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight
Points positifs : Food was good
Points négatifs : Should have been on time
Best international flight ever
Points positifs : Care was amazing plane was spacious and new lots of entertainment
Points négatifs : Food could have been better
Points positifs : Crew
Points négatifs : The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.
Points négatifs : Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food
Points positifs : I loved the abundance of movies you can choose from.
Points négatifs : I don't know.
Points positifs : The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive.
Points négatifs : Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?
Points positifs : Crew was kind and helpful. The flight left on time and was smooth.
Points négatifs : The food could have been better! Also, the entertainment options could have been more current.
Points négatifs : More space on economy for long flights.
Points négatifs : Great
Points négatifs : Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier.
Points positifs : The crew was fantastic, never bothered sleeping people, and had a great trip.
Points négatifs : Nothing, best transatlantic flight I’ve had so far honestly.
Points positifs : Nearly all Flights on time
Points positifs : Yes super crew and super seat. ( next to empty seat) Nice new plane
Points négatifs : This one couldn’t have been better. Plenty of food snacks and drinks
Points positifs : The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.
Points positifs : The crew was great with kids. Very friendly and helpful.
Really smooth trip
Points positifs : Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff.
Points négatifs : My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick
Points positifs : Everything went as expected, very smooth
Points négatifs : Lower fare !!
Points positifs : Seat, entertainment, food, plane
Points négatifs : Crew attitude
Points positifs : Best flight crew I've ever had.
Points négatifs : A free upgrade to first class
Points positifs : Seat comfort.
Points négatifs : Food selection.
Points positifs : Seat was comfortable. Looked new.
Best international flight ever
Points positifs : Care was amazing plane was spacious and new lots of entertainment
Points négatifs : Food could have been better
Points positifs : The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive.
Points négatifs : n/a
Points positifs : Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight
Points positifs : Crew extra nice
Points négatifs : Food
Points positifs : Na
Points négatifs : Na
Points positifs : MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges.
Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.
Points négatifs : Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after.
The meals on both flights were identical; I don't think it can be a big problem to correct that.
I took a long time to get accepted by the WiFi in the two lounges.
Points positifs : The crew were so friendly and helpful.
Points négatifs : I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.
Points négatifs : First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation
Points négatifs : offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.
Points positifs : Comfortable seats, decent food and was left alone to sleep after a long day.
Points négatifs : Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail.
Points positifs : Entertainment monitors were in good shape and responsive. Selection was not bad.
Points positifs : Entertainment was good
Points négatifs : Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight
Points positifs : Food was good
Points négatifs : Should have been on time
Points négatifs : Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food
Points positifs : I loved the abundance of movies you can choose from.
Points négatifs : I don't know.
Points positifs : Crew was kind and helpful. The flight left on time and was smooth.
Points négatifs : The food could have been better! Also, the entertainment options could have been more current.
Points positifs : The crew was awesome, super funny, excited, and helpful.
Points négatifs : The seat was incredibly uncomfortable.
Points positifs : The crew was fun, informed, and very helpful.
Points négatifs : The seat, the entertainment, the headphone jack, the food.
Points négatifs : Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next
Points positifs : nice crew
Points négatifs : old planes with bad seats and no chargers or entertainment
Points positifs : easy boarding. crew was nice.
Points négatifs : terrible seats. no tv or chargers.
Points positifs : Crew was great
Points négatifs : So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.
Points positifs : Entertainment
Points négatifs : Boarding process and food
Points positifs : The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.
Points négatifs : Boardingvwas delayed so we left a good 50 minute late.
Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.
Points négatifs : Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though.
Points négatifs : crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)
Points positifs : Movies and bathrooms
Points négatifs : 1. UNABLE TO CHOOSE SEATS.
2.Unaware that ticket did not include baggage fee
3.Most uncomfortable seats in 50 years of flying
Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT.
Points négatifs : Extremely unfriendly staff at check-in. Boarding was chaos.
Points négatifs : All of our luggage was lost and did not arrive in Prague
Points positifs : Awfull!!
Points négatifs : Better, cleaner seats. Poor movie selection and nott to mention terrible food.
Points positifs : Got to ride on a Boeing 747 Intercontinental!
Points négatifs : It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares.
Lufthansa Efficiency
Points positifs : Flight departed on time. Crew were friendly and efficient
Points négatifs : Boarding seem to be chaotic, no boarding by group or seat number.
Points positifs : The seats were comfortable, entertainment during the long flight was very good.
Points négatifs : Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!
Points positifs : No delays.
Points négatifs : The entertainment monitors were SUPER laggy with response. Image quality wasn't great.
Points négatifs : Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.
Points positifs : A380 with extra legroom is great comfort
Points négatifs : Connection at Frankfurt airport very poor
We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa
Points positifs : Comfort of A380
Legs space
Points négatifs : Terrible Connecto in Frankfurt
We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service
No flight from Frankfurt.
Points négatifs : Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.
Points positifs : -
Points négatifs : Will never use Lufthansa again
Points positifs : -
Points négatifs : I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight.
Was offered a replacement ticket for over £900. Bought a new one with BA.
Points négatifs : Viaje corto
Points positifs : Crew
Points négatifs : The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.
Points négatifs : Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?
