Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| Code IATA | LH |
|---|---|
| Itinéraires | 622 |
| Itinéraire le plus populaire | Hambourg à Munich-Franz-Josef Strauss |
| Aéroports desservis | 201 |
| Aéroport le plus populaire | Francfort |
Points positifs : The food was great, and the tinted windows allowed me to sleep!
Points positifs : The crew was awsome
Points négatifs : The food
Points positifs : The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
Points négatifs : The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
Points positifs : It's good to flight public transit long time I'm the food is really bad pouring food
Points positifs : Nothing
Points négatifs : Flight was cancelled and never got money back
Points positifs : Nothing
Points négatifs : Never returned my money when the flight was canceled
Points positifs : crew
Points négatifs : not enough food
Points positifs : Crew was friendly, but dis not show Seating flexibility based on passengers spacing
Points positifs : Nothing . Flight was cancelled
Points négatifs : Refund people money
Points négatifs : Flight was cancelled
Points positifs : I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
Points négatifs : Hire better competent people!
Points positifs : The Food and Service was good.
Points négatifs : All good!
Points positifs : Crew was professional and helpful.
Points négatifs : The seat was narrow for business class.
Points positifs : Crew was professional and helpful.
Points négatifs : Seat was narrow for business class.
Points négatifs : It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
Liars!
Points positifs : I was not allowed to board the flight.
Points négatifs : Consistency of communication online and at the airline counter about who is able to fly right now.
Points négatifs : Food
Points négatifs : There was a dilay
Points positifs : Was put in German Airport jail
Points négatifs : See above. United sold me a ticket they knew would get me sent back after being detained
Points positifs : Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Points négatifs : United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Points négatifs : Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Points négatifs : seats were very uncomfortable
Points positifs : The crew positive attitude
Points négatifs : We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,...
Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
Points positifs : Very friendly crew, very clean cabin, very comfortable seats
Points positifs : I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
Points négatifs : Honestly nothing I was really happy with my flight!!!
Points positifs : Wide choice of movies and entertainment
Points négatifs : Better menu options and in-flight service
Points positifs : The audacity of your gross negligence in a time of global pandemic.
Points négatifs : Any semblance of social responsibility or ethical behavior.
Points positifs : Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
Points positifs : I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
Points négatifs : Same airline coming from one place have different methods it’s a bit confusing.
Points positifs : We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
Points négatifs : Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
Points positifs : Nothing!
Points négatifs : Racists bastards!
Points positifs : The crew was amazing
Points négatifs : The WiFi
Points positifs : Vegetarian option of the food. Constant hydration
Points négatifs : WiFi
Points négatifs : Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
Points négatifs : Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
Points positifs : Easy boarding process
Points négatifs : Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Points positifs : Nice crew
Points négatifs : More comfortable seats
Points positifs : Nice crew great sitting
Points négatifs : Boarding has always been slow with this trip.... disorganized
Points positifs : quality of plane
Points négatifs : check in takes 30 minutes since my visa was in old passport
Points négatifs : Internet speed is weak.
Points négatifs : With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals
Points positifs : I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.
Points négatifs : Don’t sell an unrealistic connection time
Points positifs : I missed my flight.
Points négatifs : Helped me get a different flight. I got zero help getting another flight. Or any credit.
Points positifs : Comfortable
Points positifs : This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states!
Thank you to flight crew and men and women at the ticket counters!!
Points négatifs : If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Points positifs : comfortable seats, quick flight
Points négatifs : in-seat entertainment and a full salami sandwich instead of half for snack
Points positifs : Good food, service, and entertainment
Points négatifs : The seats are not very cushioned
Points positifs : amazing and great customer service
Points positifs : Friendly and great service. Flight attendants like their job. Food was good. Flight on time
Points négatifs : More legroom
Points positifs : Arrived early, nice bus. Class lounges
Points négatifs : Friendly flight attendants, more comfort . Better food. Faster service
Points positifs : Place was clean; crew was nice and attentive
Points négatifs : Seats are small and uncomfortable for long haul flights
Points négatifs : It was good enough.
Points négatifs : Airline food could always be better. It wasn’t bad though.
Points positifs : Crew was nice
Points négatifs : The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you
Points positifs : Crew was very nice
Points négatifs : The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.
Points positifs : Space, seats, movies.
Points négatifs : I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.
Points négatifs : Everything went well
Points positifs : Very polite and helpful crew. Nice selection of movies in-flight
Points positifs : The crew were friendly enough and willing to serve.
Points négatifs : The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.
Points positifs : The crew was friendly and willing to serve.
Points négatifs : Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.
Cofondatrice et pilier européen de la Star Alliance, la Lufthansa est une compagnie aérienne allemande, très importante en Europe en termes de passagers transportés, de pays et de villes connectés. Elle opère depuis l’aéroport de Francfort Rhein-Main et l’aéroport international de Munich et dessert plus de 205 destinations partout dans le monde, en vols régionaux comme en long-courriers.
Plusieurs fois distinguées par des prix européens, sa First Class et sa Business Class sont particulièrement réputées pour leurs services hors du commun. La Lufthansa First Class vous propose un espace entièrement privatif, avec un Personal Assistant pour vous accompagner tout au long du voyage ainsi qu’un voiturier pour faciliter votre arrivée à l’aéroport ou prendre soin de votre véhicule pendant votre absence. Comme en Business Class, vous trouverez également un service de repas gastronomique et une sélection de films et de séries télévisées récents.
Concernant l’Economy Class, la Lufthansa vous propose un espace confortable pour vos voyages courts ou moyens courriers grâce à ses dossiers extra-plats qui permettent d’avoir plus de place pour vos jambes. De plus, lors des vols long-courriers, vous pourrez vous connecter gratuitement à Internet via le service Luftansa Flynet sur vos smartphones ou ordinateurs portables et ainsi accéder à une sélection de sites d’actualité partenaires de la compagnie, consulter vos mails ou bien regarder la télévision.
La Lufthansa possède une politique d’enregistrement des bagages très efficace et très avantageuse, notamment pour les vols long-courriers. L’offre standard en Economy Class vous permet d’emporter une valise en soute de 23 kg, et un bagage cabine de 8 kg ; la First Class est le tarif qui vous autorise à enregistrer le plus de bagages, jusqu’à 3 en soute avec un poids pour chacun de 32 kg maximum, et 2 bagages cabine.
