Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| Code IATA | LH |
|---|---|
| Itinéraires | 618 |
| Itinéraire le plus populaire | Francfort à Berlin-Tegel |
| Aéroports desservis | 199 |
| Aéroport le plus populaire | Francfort |
Points positifs : Uncomfortable seats
Points négatifs : Nothing
Points positifs : They crew were super amazing the food was delicious
Points négatifs : Well I’m tall and I was having a little trouble sleep
Points négatifs : Unexpected $100 baggage fee for second checked baggage
Points positifs : The aircraft was barely half full.
Points négatifs : Delay due to fog at LHR, but this is not the fault of the airline
Points positifs : The flight was quite comfortable.
Points négatifs : I find it hard work doing such long flights these days.
Points positifs : The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Points négatifs : Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
Points négatifs : Late boarding
Points négatifs : Orderly sitting of economy class passengers
Points négatifs : Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!
Points positifs : It was an uneventful flight. The entertainment system worked well and food was good.
Points négatifs : The lights kept coming on every few minutes making sleep nearly impossible.
Points négatifs : This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.
Points négatifs : I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.
Points positifs : Crew brilliant but seat very tight
Points négatifs : Boarding procedure slow and hectic
Points négatifs : I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.
Points positifs : Comfy seats in United Polaris
Points négatifs : Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Points positifs : Everything is well organized, crew members were great.
Points négatifs : Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time.
Shelves for baggage are small - it is not enough room for all passenger bags.
Entertainment can be better.
Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.
Points négatifs : All was good
Points négatifs : The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.
Points positifs : The crew was great! The seats are never comfortable on economy flights.
Points positifs : Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...
Points négatifs : ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.
Points positifs : Business class upgrade
Points négatifs : Sitting in window next time
Points positifs : Big aircraft made it a smooth flight
Points négatifs : I was supposed to have wheelchair assistance.
None there. Flight was on time.
Passenger assistance is AWFUL!!!
Points positifs : Drinks served on flight. Comfortable seats.
Points négatifs : Food.
Points positifs : Quick trip clean cabin
Points négatifs : Sits
Points négatifs : No food on board, very poor services but punctual
Points négatifs : More food choice and more snacks should avialable during flight time
Both serving food is very bad
Great
Points positifs : Not even a bump ...seriously an amazing plane and pilot!
Points négatifs : The afternoon snack was disgusting ....(not just my exclusive opinion)
Great
Points positifs : We left with hour delay but still made it on time for the next connection.
Lufthansa had already announced they would have taken care of all inconveniences.
Points négatifs : Nothing
Points positifs : Helpful crew
Good food
Points négatifs : Our luggage came back damaged and open !
Points positifs : The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.
Points négatifs : The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.
Points positifs : Excellent service and food.
Points négatifs : Seat could really use a real footrest instead of the metal bar.
Points négatifs : The plane was cramped
Points négatifs : Movies
Points positifs : Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Points négatifs : The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Points positifs : Good enough.
Points positifs : Good enough.
Points positifs : Smooth flight for the most part.
Points négatifs : Better food choices. Better communication and better boarding procedures by rows or groups.
Points positifs : Confort
Points négatifs : The crew and the food, specially the food.
Points positifs : Crew was helpful and ver polite and efficient
Points négatifs : At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.
Points positifs : Salmon dinner was the best dish Lufthansa ever served
Points négatifs : Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.
Points positifs : We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.
Points négatifs : The snack sandwich was freezing cold...
Points positifs : crew attentive the plane is very clean
Points positifs : We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic
Points négatifs : Even though it is a short flight, it would be nice to receive at least drinks offered
Points positifs : It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture
Points positifs : The crew is very nice.
Points négatifs : Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.
Points positifs : The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.
Points négatifs : The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.
Points positifs : The crew is brilliant
Punctual, spot on... 100% service delivery
Points négatifs : Nothing
Points positifs : Full bottle of water and continuous refreshments in flight.
Points négatifs : Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour.
Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies
Points positifs : Very accommodating staff
Points négatifs : breakfast served was still frozen.
Points positifs : Great staff , amazing dinner, and the entertainment screen size was best
Points négatifs : Seats could be a little bigger
Points positifs : Great staff and smooth on time flight
Points négatifs : Small plane
Points positifs : Boarding was crazy and confusing. Ground crew poor communication and rude
Points positifs : Food was not available for flight.
Points négatifs : Food
Points négatifs : Frankfurt connecting flights, security, and
Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.
Points positifs : New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.
Points négatifs : I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.
Points positifs : Punctuality
Pleasant crew
Points négatifs : No food on the flight! Due to some problems with the catering service, only a small sandwich was available.
Points positifs : Very confusing going through security.
Points négatifs : Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.
Points négatifs : Everything
Points positifs : They crew were super amazing the food was delicious
Points négatifs : Well I’m tall and I was having a little trouble sleep
Points négatifs : Late boarding
Points négatifs : Orderly sitting of economy class passengers
Points négatifs : All was good
Points positifs : Business class upgrade
Points négatifs : Sitting in window next time
Points positifs : Big aircraft made it a smooth flight
Points positifs : Drinks served on flight. Comfortable seats.
Points négatifs : Food.
Great
Points positifs : Not even a bump ...seriously an amazing plane and pilot!
Points négatifs : The afternoon snack was disgusting ....(not just my exclusive opinion)
Great
Points positifs : We left with hour delay but still made it on time for the next connection.
Lufthansa had already announced they would have taken care of all inconveniences.
Points négatifs : Nothing
Points positifs : Excellent service and food.
Points négatifs : Seat could really use a real footrest instead of the metal bar.
Points négatifs : Movies
Points positifs : Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Points négatifs : The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Points positifs : We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.
Points négatifs : The snack sandwich was freezing cold...
Points positifs : crew attentive the plane is very clean
Points positifs : We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic
Points négatifs : Even though it is a short flight, it would be nice to receive at least drinks offered
Points positifs : It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture
Points positifs : The crew is brilliant
Punctual, spot on... 100% service delivery
Points négatifs : Nothing
Points positifs : Great staff , amazing dinner, and the entertainment screen size was best
Points négatifs : Seats could be a little bigger
Points positifs : New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.
Points négatifs : I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.
Points négatifs : Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!
Points positifs : It was an uneventful flight. The entertainment system worked well and food was good.
Points négatifs : The lights kept coming on every few minutes making sleep nearly impossible.
Points positifs : Crew brilliant but seat very tight
Points négatifs : Boarding procedure slow and hectic
Points négatifs : I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.
Points positifs : Comfy seats in United Polaris
Points négatifs : Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Points positifs : The crew was great! The seats are never comfortable on economy flights.
Points positifs : Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...
Points négatifs : ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.
Points positifs : Quick trip clean cabin
Points négatifs : Sits
Points positifs : Helpful crew
Good food
Points négatifs : Our luggage came back damaged and open !
Points positifs : Good enough.
Points positifs : Good enough.
Points positifs : Crew was helpful and ver polite and efficient
Points négatifs : At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.
Points positifs : The crew is very nice.
Points négatifs : Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.
Points négatifs : Frankfurt connecting flights, security, and
Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.
Points positifs : Punctuality
Pleasant crew
Points négatifs : No food on the flight! Due to some problems with the catering service, only a small sandwich was available.
Points positifs : Uncomfortable seats
Points négatifs : Nothing
Points négatifs : Unexpected $100 baggage fee for second checked baggage
Points positifs : The aircraft was barely half full.
Points négatifs : Delay due to fog at LHR, but this is not the fault of the airline
Points positifs : The flight was quite comfortable.
Points négatifs : I find it hard work doing such long flights these days.
Points positifs : The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Points négatifs : Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
Points négatifs : This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.
Points négatifs : I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.
Points positifs : Everything is well organized, crew members were great.
Points négatifs : Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time.
Shelves for baggage are small - it is not enough room for all passenger bags.
Entertainment can be better.
Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.
Points négatifs : The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.
Points négatifs : I was supposed to have wheelchair assistance.
None there. Flight was on time.
Passenger assistance is AWFUL!!!
Points négatifs : No food on board, very poor services but punctual
Points négatifs : More food choice and more snacks should avialable during flight time
Both serving food is very bad
Points positifs : The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.
Points négatifs : The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.
Points négatifs : The plane was cramped
Points positifs : Smooth flight for the most part.
Points négatifs : Better food choices. Better communication and better boarding procedures by rows or groups.
Points positifs : Confort
Points négatifs : The crew and the food, specially the food.
Points positifs : Salmon dinner was the best dish Lufthansa ever served
Points négatifs : Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.
Points positifs : The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.
Points négatifs : The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.
Points positifs : Full bottle of water and continuous refreshments in flight.
Points négatifs : Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour.
Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies
Points positifs : Very accommodating staff
Points négatifs : breakfast served was still frozen.
Points positifs : Great staff and smooth on time flight
Points négatifs : Small plane
Points positifs : Boarding was crazy and confusing. Ground crew poor communication and rude
Points positifs : Food was not available for flight.
Points négatifs : Food
Points positifs : Very confusing going through security.
Points négatifs : Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.
Points négatifs : Everything
Cofondatrice et pilier européen de la Star Alliance, la Lufthansa est une compagnie aérienne allemande, très importante en Europe en termes de passagers transportés, de pays et de villes connectés. Elle opère depuis l’aéroport de Francfort Rhein-Main et l’aéroport international de Munich et dessert plus de 205 destinations partout dans le monde, en vols régionaux comme en long-courriers.
Plusieurs fois distinguées par des prix européens, sa First Class et sa Business Class sont particulièrement réputées pour leurs services hors du commun. La Lufthansa First Class vous propose un espace entièrement privatif, avec un Personal Assistant pour vous accompagner tout au long du voyage ainsi qu’un voiturier pour faciliter votre arrivée à l’aéroport ou prendre soin de votre véhicule pendant votre absence. Comme en Business Class, vous trouverez également un service de repas gastronomique et une sélection de films et de séries télévisées récents.
Concernant l’Economy Class, la Lufthansa vous propose un espace confortable pour vos voyages courts ou moyens courriers grâce à ses dossiers extra-plats qui permettent d’avoir plus de place pour vos jambes. De plus, lors des vols long-courriers, vous pourrez vous connecter gratuitement à Internet via le service Luftansa Flynet sur vos smartphones ou ordinateurs portables et ainsi accéder à une sélection de sites d’actualité partenaires de la compagnie, consulter vos mails ou bien regarder la télévision.
La Lufthansa possède une politique d’enregistrement des bagages très efficace et très avantageuse, notamment pour les vols long-courriers. L’offre standard en Economy Class vous permet d’emporter une valise en soute de 23 kg, et un bagage cabine de 8 kg ; la First Class est le tarif qui vous autorise à enregistrer le plus de bagages, jusqu’à 3 en soute avec un poids pour chacun de 32 kg maximum, et 2 bagages cabine.
