Trouvez un billet d’avion pas cher pour Bali

Points positifs : "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Points négatifs : "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."

Points positifs : "Friendly staff. Both two meals were awesome."
Points négatifs : "Already done."

Points négatifs : "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Points positifs : "I like the crew members"
Points négatifs : "Entertainment selection and food could be better"

Points positifs : "Nothing special."
Points négatifs : "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."

Points négatifs : "20 min late but acceptable for a 15 hr flight"

Points négatifs : "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"

Points positifs : "crew were very friendly and helpful. flight was one of the best i’ve had"
Points négatifs : "boarding at sydney was very confusing"

Points positifs : "Superb service."
Points négatifs : "Meals were average for airlines"

Points négatifs : "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."

Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"

Points positifs : "Tellement mieux que les compagnies européennes"

Points positifs : "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"

Points positifs : "Generally good Flight was operated by Silk Air"
Points négatifs : "Entertainment score is not meaningful because of the short flight time."

Points négatifs : "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."

Points négatifs : "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Points positifs : "Seating was spacious, crew was attentive. Boarding was efficient."
Points négatifs : "The food choice was not pleasing to me."

Points positifs : "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Points négatifs : "would like regular water bottles to be available for drinking"

Points positifs : "Very comfortable"
Points négatifs : "I don’t see anything I didn’t like"

Points négatifs : "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Points positifs : "Clockwork prompt"
Points négatifs : "Mechanical"

Points positifs : "Very good service."

Points positifs : "Great entertainment system for a short haul fl flight"
Points négatifs : "Terrible food"

Points positifs : "Everything was good"
Points négatifs : "No complaints"

Points positifs : "Service by the crew was great"
Points négatifs : "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."

Points positifs : "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Points négatifs : "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"

Points positifs : "Business seats were excellent"
Points négatifs : "All was good!"

Points positifs : "The seats are very comfortable. There was ample entertainment."
Points négatifs : "No complaints at all. They are very professional and I would chose them again."

Points positifs : "It was good"
Points négatifs : "Nothing"

Points positifs : "United miles."
Points négatifs : "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."

Points positifs : "More leg room than other airlines, superb service and excellent food!"

Points positifs : "Service was nice."
Points négatifs : "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."

Points positifs : "Classy cabin staff"

Points positifs : "great service"
Points négatifs : "too long"

Points négatifs : "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Points positifs : "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"

Points positifs : "Crew was friendly and whole on ground process was efficient."
Points négatifs : "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Points négatifs : "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"

Points positifs : "Crew service"
Points négatifs : "Very old entertainment system. Poor screen visibility. Cramped"

Points positifs : "Superb service throughout from check in to on flight."
Points négatifs : "Seat on outbound had a slight issue."

Points positifs : "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Points négatifs : "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."

Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"

Points positifs : "Upgraded to biz class, which was fantastic"

Points positifs : "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."

Points positifs : "Punctuality"
Points négatifs : "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Points positifs : "The cabin attendants kept us well hydrated."
Points négatifs : "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Points négatifs : "cramped uncomfortable seats freezing cold"

Points positifs : "The staff were great, very efficient."
Points négatifs : "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."

Points positifs : "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"

Points négatifs : "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."

Points positifs : "The plane was 3 +3 so it was small. The flight crew were sweet."
Points négatifs : "The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland."

Points négatifs : "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."

Points positifs : "Big plane, excellent entertainment on seat, excellent food, nice crews."
Points négatifs : "Passengers with children & elderlies should be boarded first for priority, for strict implementation."

Points positifs : "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"

Points positifs : "Everything was good"
Points négatifs : "Baggage claim in Bali very slow"

Points positifs : "The crew was super nice and I felt comfortable during the 6h flight"

Points positifs : "NA"
Points négatifs : "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."

Points négatifs : "Keep going with the excellent job, Garuda"

Points positifs : "None"
Points négatifs : "Too cold in the aircraft !! So so cold"

Points positifs : "Helpful crew staff who assisted arranging our next connection flight."
Points négatifs : "Food quality can be improved."

Points positifs : "Food and beverage service"
Points négatifs : "45 minutes delayed when departing"

Points positifs : "Quick flight"
Points négatifs : "Food was terrible"

Points positifs : "On time and good service from. Cabin crew"

Points positifs : "Flight was normal. Nothing special. Flight wad on time."
Points négatifs : "Boarding didn't commence as started"

Points positifs : "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Points négatifs : "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."

Points positifs : "Just a very nice. flight. No worries."

Points positifs : "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
Points négatifs : "Nothing to dislike."

Points positifs : "Food and service is excellent"

Points positifs : "We were the only flight at the airport and got to walk out to the plane and board directly. Ground crew lined up and waved good-bye as we pulled out to runway. Very friendly attendants. No wait, arrived 10 minutes early."
Points négatifs : "Small seats and minimal food and drink options but the flight was only 90 min so not important."

Points négatifs : "Delayed"

Points positifs : "Clean, proper plane."
Points négatifs : "Unhealthy food, full of sugars and fat."

Points positifs : "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Points négatifs : "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"

Points positifs : "Service and comfort during fly"
Points négatifs : "A but delay"

Points positifs : "All the flight handling is fine all the way from Perth up to Jakarta"

Points positifs : "Nothing"
Points négatifs : "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"

Points positifs : "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
Points négatifs : "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."

Points positifs : "Planes are confortables"
Points négatifs : "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."

Points positifs : "Prompt checkin and smooth on boarding"
Points négatifs : "Didn’t like the food, the economy tight seats and to have to pay around 1000us $ for a potential upgrade in business class Other airlines upgrade elite passenger for free"

Points négatifs : "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."

Points positifs : "Non stop"
Points négatifs : "Delay by 2 plus hours!"

Points positifs : "Other Airlines that sent extra planes to evacuate their patrons!"
Points négatifs : "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"

Points positifs : "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
Points négatifs : "That the return flight is overnight so we've had to choose jetstar on the way back"

Points positifs : "The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional."
Points négatifs : "The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes."

Points positifs : "Good food, modern plane, professional staff. Punctual"
Points négatifs : "N/A"

Points positifs : "Staff, food, seats."
Points négatifs : "Nothing really."

Points positifs : "Poor selection an d or updated often enough!"

Points positifs : "Easy and comfortable."
Points négatifs : "Snack"

Points positifs : "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Points négatifs : "The food could have been better."

Points positifs : "Le service à bord"
Points négatifs : "L'embarquement retardé sans information tout au fond de l'aéroport dans une salle miteuse, l'avion vieillot et ses sièges défoncés"

Points positifs : "Friendly flight attendants with good food. The arrival time was scheduled, no delay."

Points positifs : "Crew members were friendly and helpful"
Points négatifs : "Knee room was very tight.."

Points positifs : "Orderly, on time, efficient boarding"
Points négatifs : "The meal"

Points positifs : "Great service and menu in business class. Best I have experienced."

Points positifs : "Nice to have food and good entertainment on an affordable flight"

Points positifs : "Super fast little flight. Nice that they include snacks on such a short leg."
Points négatifs : "Unbearably hot plane before we pulled away. Someone dropped the ball on climate control."

Points positifs : "It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!"

Points positifs : "On time, friendly crew and professional. Garuda is a great way to get around Indonesia!"

Points positifs : "I was surprised to get a snack on a 30 minute flight ! Very good. Crew and service was great !"
Points négatifs : "The boarding process could be more organized - maybe starting with the back of the plane first."

Points positifs : "Seat space Crew Food Touch screen"
Points négatifs : "Small tv screen Not many new movies"

Points négatifs : "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."

Points négatifs : "We were late, no TV screens, bad food and I can go on and on"

Points négatifs : "I just wish they used newer planes on this route but everything else was perfect!"

Points positifs : "Entertainment and food are always reliably good on Turkish."
Points négatifs : "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Points positifs : "Yas"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Good food"
Points négatifs : "poor customer service. They are always late and ground crew is not helpful at all"

Points positifs : "Nice service"
Points négatifs : "I enjoyed visit via turkey and not long flight. I felt comfort"

Points positifs : "Crew was helpful and pleasent"
Points négatifs : "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."

Points positifs : "Loved the amenities kit. The hostess was very nice and always helping with a smile."

Points positifs : "Everything was on time . Ground staff +crew members their know there work better then any other airlines"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Points négatifs : "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points négatifs : "They dont give water when u ask for it, everything else was good"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points négatifs : "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Points positifs : "Food was decent and the crew was great."
Points négatifs : "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "Great hospitality for a reasonable price - crew very attentive"

Points négatifs : "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Plane was clean and food great !!!"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points négatifs : "5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible."

Points positifs : "Nothing"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Points négatifs : "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Points positifs : "Rien"

Points positifs : "Crew was helpful and supportive, snack was good"
Points négatifs : "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"

Points positifs : "Leg room is better than any other airline"
Points négatifs : "Flight attendants are cold and act like they hate their jobs."

Points positifs : "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Points négatifs : "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"

Points positifs : "good food, enough leg room"

Points positifs : "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Points négatifs : "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."

Points négatifs : "Repas"

Points positifs : "Nothing"
Points négatifs : "all of it"

Points positifs : "Crews were cooperative."

Points positifs : "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Points négatifs : "The customer service experience along with the unorganized procedure for a delayed flight."

Points négatifs : "na"

Points positifs : "Ground & air crew was very nice on all steps."
Points négatifs : "."

Points positifs : "Everything was great!"
Points négatifs : "Can't think of anything worth of complain!"

Points positifs : "Salimos a tiempo . El business es muy confortable"
Points négatifs : "La comida horrible . No se limpian los baños"

Points négatifs : "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Points positifs : "Klm's consistantly high standards in everything they do."
Points négatifs : "Nothing"

Points positifs : "Good amount of space on the plane, lots of movies to watch, good food and drink."

Points positifs : "very nice crew"
Points négatifs : "my bagfage was lost"

Points positifs : "Newer plane, crew was amazing, seats were adjustable"

Points positifs : "Yes"
Points négatifs : "Everything was good"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Points négatifs : "Boarding was very slow."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Nice attention and good food. Plane and seats are confortable"

Points positifs : "Service is awesome. Food is great."
Points négatifs : "People with short connection are affected by the 15 to 25 minutes delay."

Points négatifs : "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Points positifs : "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Points négatifs : "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Nice aircraft"
Points négatifs : "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Points positifs : "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Points négatifs : "Not having to walk outside in Edinbur4gh to board the flight."

Points négatifs : "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Points négatifs : "There were several flight delays and gates were changes a few times."

Points positifs : "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Points négatifs : "Boarding could be better"

Points négatifs : "old screens and entertainment system leg room to small"

Points positifs : "Crew where awesone and the choice of entertainment was fantastic"
Points négatifs : "Seats way to close together"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Very friendly and helpful crew."

Points positifs : "punctuality of boarding and flight time"
Points négatifs : "attitude of crew in business class: no sense of true hospitality"

Points positifs : "Excellent service. A meal , drink and a coffee included which we were not expecting."

Points négatifs : "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Points positifs : "Comfortable and well laid out seat area"
Points négatifs : "Food was a little substandard for business class"

Points positifs : "Snooth and efficiënt with a KLM service"
Points négatifs : "No entertainment"

Points positifs : "Interior of the plane was clean. Smooth landing."
Points négatifs : "Pilot did not avoid turbulence"

Points négatifs : "Didn’t happen."

Points positifs : "Everything is top notch for an airline company."
Points négatifs : "Nothing.... I enjoyed every moment of the flight."

Points positifs : "Sound was broken on my TV set!"
Points négatifs : "Called stewardess twice to assist. No response!"

Points négatifs : "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points négatifs : "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Points négatifs : "Food"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Crowded seating, wake-up for breakfast service two hours before arrival"

Points positifs : "Flight crew; legroom even in cheap seats."
Points négatifs : "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Points positifs : "The cabin crew were pretty good. That's about all that was good."
Points négatifs : "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."