Trouvez un vol pas cher Lyon - Bali

Points positifs : "Friendly staff. Both two meals were awesome."
Points négatifs : "Already done."

Points positifs : "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Points négatifs : "They are well trained crews so I have no better ideas about improvements"

Points positifs : "Overall, the staff was amazing, so as the food and cleanliness"
Points négatifs : "The space between the seats in economic seat"

Points positifs : "I like the crew members"
Points négatifs : "Entertainment selection and food could be better"

Points positifs : "Serve customers with a smile"
Points négatifs : "Better tasting meal packages served at economy cabin"

Points négatifs : "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Points négatifs : "flight on time. flight was delayed and gate changed"

Points négatifs : "Nothing comment."

Points positifs : "I can say all the crew was amazing"
Points négatifs : "They are doing excelent job."

Points positifs : "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Points négatifs : "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."

Points négatifs : "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."

Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"

Points positifs : "Tellement mieux que les compagnies européennes"

Points positifs : "Crew was friendly. Seafood pasta was good."
Points négatifs : "I wish all airlines have a foot rest."

Points négatifs : "Cramped seats, no leg room, horrible food, stupid COLD snack!"

Points positifs : "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"

Points négatifs : "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Points positifs : "Seating was spacious, crew was attentive. Boarding was efficient."
Points négatifs : "The food choice was not pleasing to me."

Points positifs : "Food was pretty good. Loved the Weiss ice cream bars"
Points négatifs : "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Points positifs : "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Points négatifs : "would like regular water bottles to be available for drinking"

Points positifs : "The attentiveness of the flight attendants and the new plane."

Points positifs : "In flight entertainment systems"
Points négatifs : "I had beef with mashed potatoes but I found the beef was quite tough."

Points positifs : "Very good service."

Points négatifs : "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Points positifs : "Excellent flight experience"

Points positifs : "Great entertainment system for a short haul fl flight"
Points négatifs : "Terrible food"

Points positifs : "Service by the crew was great"
Points négatifs : "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."

Points positifs : "Amazing service!"
Points négatifs : "N/a"

Points négatifs : "Some staff not courteous which surprised me"

Points positifs : "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Points négatifs : "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"

Points négatifs : "leg space."

Points positifs : "The seats are very comfortable. There was ample entertainment."
Points négatifs : "No complaints at all. They are very professional and I would chose them again."

Points positifs : "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Points négatifs : "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."

Points positifs : "Everything"
Points négatifs : "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"

Points positifs : "More leg room than other airlines, superb service and excellent food!"

Points positifs : "Modern Aircraft , good seat ,Crew friendliness"

Points positifs : "Ontime, airline stewards were excellent and tv entertainment very good"
Points négatifs : "Nothing"

Points positifs : "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"

Points négatifs : "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"

Points négatifs : "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"

Points positifs : "Sound sleep"
Points négatifs : "N/A"

Points positifs : "Main Entree hot"
Points négatifs : "Cold bread; dessert similar sweetened gak"

Points positifs : "Upgraded to biz class, which was fantastic"

Points positifs : "Punctuality"
Points négatifs : "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Points négatifs : "cramped uncomfortable seats freezing cold"

Points positifs : "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"

Points positifs : "Seating space was very good. Meals terrific"

Points positifs : "Crew was outstanding"
Points négatifs : "No sound on my entertainment system"

Points positifs : "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Points négatifs : "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"

Points positifs : "Not applicable."
Points négatifs : "I was not permitted to check in and board the flight due to incorrect information about the policy and refused to consider my written proof to the contrary."

Points négatifs : "They were making luggage issues with all passengers"

Points positifs : "Can't really remember."
Points négatifs : "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."

Points positifs : "Everything was great one of the best airlines I've flown on"
Points négatifs : "Nothing"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Best crew, clean, well maintained, good flight experience"
Points négatifs : "Flight was delayed by 1:30 hrs Not much info was given"

Points positifs : "Good food"
Points négatifs : "Slow boarding, bad entertainment screen which should be replaced"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Food"
Points négatifs : "Plane is old, seats are economy in business class. Dont fly business no need tonpay extra"

Points positifs : "Friendly staff and good food. Efficient boarding system."
Points négatifs : "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Points négatifs : "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Food, service, movie selection, wine selection, seats in business class."
Points négatifs : "Unimpressive selection of scotch when compared to competitors."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "For once, on time departure. Quick boarding. Courteous service."
Points négatifs : "Cabin a little too cold for passengers around me."

Points positifs : "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "The staff is very nice and good service and very helpful"
Points négatifs : "The Delay and the rough landing"

Points positifs : "Rien"

Points positifs : "great food! competent crew. all efficient and good."
Points négatifs : "an extra beverage service in the middle of the flight would be nice, but that's okay."

Points positifs : "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Points négatifs : "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."

Points positifs : "The best was the Seat and Leg space."
Points négatifs : "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."

Points positifs : "Food, crew."
Points négatifs : "Boarding process which did not use jetway."

Points positifs : "Food"

Points négatifs : "Repas"

Points positifs : "food was fine"
Points négatifs : "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."

Points négatifs : "Absolutely packed flight with little to no space for leg room. Flight was unconfortanle for such long duration of time."

Points positifs : "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Points positifs : "The crew was friendly"

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "++++"

Points positifs : "The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens."
Points négatifs : "An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs."

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Points négatifs : "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "Crew were excellent"
Points négatifs : "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Points positifs : "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Points négatifs : "Move the drapes a few more inches back."

Points positifs : "The crews were pretty great!"
Points négatifs : "The regulating of the temperature."

Points positifs : "Newer plane, crew was amazing, seats were adjustable"

Points négatifs : "Flight got delayed 30 minutes"

Points positifs : "Great plane and staff"
Points négatifs : "Delayed"

Points positifs : "Very friendly crew and on time with no problems."

Points négatifs : "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Points négatifs : "This was just a short commuter flight from Lyon to Amsterdam for connection."

Points positifs : "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Points négatifs : "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Points positifs : "The crew"
Points négatifs : "Seat comfort"

Points positifs : "Cabin facilities"
Points négatifs : "They didn’t bring one of my bags"

Points positifs : "Crew was great and professional."
Points négatifs : "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Points positifs : "Like the overall KLM experience"
Points négatifs : "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Points négatifs : "Not having to walk outside in Edinbur4gh to board the flight."

Points positifs : "KLM staff is great"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Crew was good"
Points négatifs : "Food"

Points positifs : "They considered my reguest of vegiterian food."
Points négatifs : "I have no complaints."

Points positifs : "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Points négatifs : "tough to sit on a plane for 9.5 hours"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points négatifs : "Very slow service at checkin, was not even available when I arrived at the airport"

Points positifs : "Comfortable and well laid out seat area"
Points négatifs : "Food was a little substandard for business class"

Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"

Points positifs : "Everything is top notch for an airline company."
Points négatifs : "Nothing.... I enjoyed every moment of the flight."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Very friendly crew going out of way to assist in making trip comfortable"
Points négatifs : "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Points positifs : "Great service"

Points positifs : "Flight crew was fine. Food was good."
Points négatifs : "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Points positifs : "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Points négatifs : "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Points négatifs : "Food"

Points positifs : "Nothing"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Flight crew; legroom even in cheap seats."
Points négatifs : "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Points positifs : "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Points négatifs : "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Points négatifs : "They stole my money"

Points positifs : "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Points négatifs : "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Points positifs : "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Points négatifs : "The amount of extras you have to click no to while checking in online."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Points positifs : "Cabin Crew was awesome."
Points négatifs : "Entertainment System was not working and no Non-veg food option in flight."

Points positifs : "The crew is nice"
Points négatifs : "No respect of distancing the seats ; all the seats were occupied. No wifi"

Points positifs : "Easy boarding, entertainment"
Points négatifs : "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Points positifs : "How great everyone was and smooth sailing."
Points négatifs : "Made sure the flight was not over booked."

Points positifs : "It was a decent train ride."
Points négatifs : "Stating it’s a train from the beginning and not having to go from one train station to another."

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points positifs : "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Points négatifs : "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Points positifs : "Very friendly crew"
Points négatifs : "In-flight system had some errors"

Points positifs : "Good selection of movies."
Points négatifs : "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Points positifs : "La ponctualité"
Points négatifs : "L’aménagement de la cabine (les écrans ne fonctionnent pas)"

Points négatifs : "Thé qualité officielle the images"

Points négatifs : "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Points positifs : "Arrivée à l’heure"
Points négatifs : "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"

Points positifs : "Crew was ok and servicial"
Points négatifs : "Food and reception at door of boarding"

Points positifs : "The whole crew is so kind"
Points négatifs : "Delta made my whole first flying experience the best."

Points positifs : "Le chef de cabinet était très accueillant et à l’écoute"

Points positifs : "Siege inconfortable manque d ergonomie dossier trop droit aucun soutien pour les reins creux qui donne mal au dos et lorsque nous sommes au fond du siège la nuque n est pas du tout soutenue"
Points négatifs : "Ras"

Points négatifs : "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Points négatifs : "There was no entertainment available."

Points négatifs : "Couldn’t understand announcements"

Points positifs : "J’ étais encore pour mon retour d’Atlanta a côté des toilettes et déranger toute la nuit par la chasse d’ea Et la lumière. Le petit déjeuner n’est pas bon je trouve..."
Points négatifs : "Étant donné le gâchis sur les plateaux du breakfast on devait avoir le choix."

Points positifs : "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"

Points positifs : "Efficacité de l’embarquement, staff sympa"
Points négatifs : "Retard au départ"

Points positifs : "Accueil à bord agréable."
Points négatifs : "Gestion des bagages (perte de ma valise)."

Points positifs : "Le siège était parfait et le divertissement aussi"
Points négatifs : "Ma valise est arrivé cassée"

Points positifs : "Personnel très bien, divertissement complet, avion très peu bruyant"
Points négatifs : "Plus de place pour les jambes en classe eco: c’est presque impossible de sortir vers le couloir sans faire lever tout le monde dans sa rangée."

Points négatifs : "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Points négatifs : "Not to be late ,and not to loose my luggege"

Points positifs : "The crew"
Points négatifs : "Seats! They were too small!"

Points négatifs : "It was a great flight can’t think of anything"

Points négatifs : "Respecter les horaires"

Points positifs : "Fantastic Crew!"
Points négatifs : "Seats are comfortable but tight."

Points positifs : "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"

Points négatifs : "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et deconcertante.Apres 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"

Points négatifs : "It was great trip thank you Air France"

Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Points négatifs : "The fligh Washington delay more than a hour"

Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."

Points positifs : "Le petit gâteau. Succulent à mort."
Points négatifs : "Qu'il n'y ait qu'un seul gâteau. C'était bon le voyage"

Points positifs : "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Points négatifs : "Check in process was easy. The flight attendants are all very helpful and kind."

Points négatifs : "Du retard. .. encore du retard... toujours du retard"

Points positifs : "Ras"
Points négatifs : "Ras"

Points positifs : "Disponibilité et flexibilité des gens du comptoir"
Points négatifs : "Rien tout était parfait"

Points négatifs : "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."

Points négatifs : "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"

Points positifs : "L’attention de l’équipage à mon égard ++++"

Points positifs : "Le service, le café et croissant compris, l’accueil, le respect des horaires"
Points négatifs : "Assise sur le dernier rang de l’avion, les sièges sont trop droits sans souplesse car tenus par la paroie"

Points positifs : "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Points négatifs : "Nothing to like"

Points positifs : "The staff was very nice and friendly"
Points négatifs : "One hour delay without any information on embarking and another hour in the plane before departure"

Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."