Trouvez un vol pas cher Bali - Lyon

Points positifs : "J’étais en classe business, rien à dire tout était parfait"
Points négatifs : "Le plat principal n’était pas de mon goût mais cela est propre à moi"

Points positifs : "personnel et atterissage parfait"

Points positifs : "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."

Points positifs : "Great crew. Very polite."
Points négatifs : "Overcrowded plane. Uncomfortable seats. No room to move around."

Points positifs : "Crew, food and entertainment."
Points négatifs : "Everything went well."

Points positifs : "emirates very great ... all the best craw could be more ingaged"
Points négatifs : "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"

Points positifs : "TOUT"

Points positifs : "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Points négatifs : "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."

Points négatifs : "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."

Points positifs : "I am so glad to choose you guys thank you for everything"

Points négatifs : "Flight delayed 6 hrs due to operational issues on the Emirates side"

Points positifs : "Seats comfortable. Entertainment was extensive. Food was good!"
Points négatifs : "Landing was rough!"

Points positifs : "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Points négatifs : "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."

Points négatifs : "Couvertures sentent le mal lavé. A part cela tres bon voyage."

Points négatifs : "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."

Points négatifs : "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."

Points positifs : "Le siège et l’espace"
Points négatifs : "Le repas"

Points négatifs : "Le repas dans le vol dubai-dhaka"

Points positifs : "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Points négatifs : "Un surclassement"

Points négatifs : "Il n'y avait pas assez de films en français"

Points positifs : "Personnel agréable."
Points négatifs : "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."

Points positifs : "Les films"
Points négatifs : "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"

Points positifs : "Wish there were more leg room"

Points négatifs : "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"

Points positifs : "Le professionnalisme du personnel, l’embarquement"
Points négatifs : "Pas assez de choix de films et de musique récents."

Points positifs : "Rien de spécial"
Points négatifs : "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"

Points négatifs : "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."

Points positifs : "L’équipage et le service est excellent"
Points négatifs : "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."

Points positifs : "Service et confort"

Points positifs : "Vol. Confort. Equipement ICE"
Points négatifs : "Rien"

Points positifs : "L’accu, l’hora, enfin tout"
Points négatifs : "RAS"

Points positifs : "Très bien"
Points négatifs : "Rien à signaler"

Points positifs : "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Points négatifs : "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"

Points positifs : "La qualite du service. Equipement en vol."
Points négatifs : "Rien a dire c etait parfait."

Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Points positifs : "Great food and Entertainment"
Points négatifs : "Nothing"

Points positifs : "departure on time, seat comfort, service okay at time when I expect to have it."
Points négatifs : "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."

Points positifs : "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Points négatifs : "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."

Points positifs : "Crew is friendly, flight was smooth and timely."
Points négatifs : "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"

Points positifs : "Very comfortable flight"

Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."

Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."

Points positifs : "Tout était parfait"

Points positifs : "Exactitude des vols"
Points négatifs : "Repas infecte , pas de choix Personnel pas agréable du tout"

Points négatifs : "Accueil personnel Emirates Repas infecte"

Points négatifs : "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"

Points positifs : "Parfait en 380 silence et confort"

Points négatifs : "Trop de bruit du à la proximité de la zone de préparation des repas vu le supplément de 70 € par personne cela fait cher"

Points positifs : "I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great."
Points négatifs : "Boarding was delayed but the crew did keep us updated and was systematic in boarding"

Points négatifs : "Very small in the plane"

Points positifs : "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"

Points positifs : "Crew was excellent. Entertainment choices were excellent."
Points négatifs : "One both flight my food preference was gone before I could choose."

Points positifs : "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Points négatifs : "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."

Points positifs : "Vegetarian oriental meal was good. Movie selection was good."
Points négatifs : "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."

Points positifs : "Just fine.."

Points négatifs : "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."

Points négatifs : "Everything compared to Emirates or Etihad"

Points négatifs : "The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go"

Points positifs : "Crewf"
Points négatifs : "Food"

Points positifs : "Ai pu dormir tout le trajet, sur trois sièges. Donc voyage TRÈS reposant!"

Points positifs : "J'ai rarement si bien voyagé en classe économique. Siège confortable, beaucoup de place pour les jambes, ecran HD avec films récents, nourriture recherché et excellente et équipage au petit soin !"
Points négatifs : "Peu de film en français"

Points négatifs : "The gate to connecting flight was very far and signs to gate were confusing."

Points positifs : "Great service"

Points positifs : "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Points négatifs : "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."

Points positifs : "Loved the service of the crew, the food, and the spacious seating."
Points négatifs : "WiFi would be a nice addition."

Points positifs : "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
Points négatifs : "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."

Points positifs : "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Points négatifs : "Staff seems distant and uninterested at times."

Points positifs : "Nice plane, roomy seats, good food. Much better than other carriers in economy."

Points négatifs : "Flight was absolutely packed"

Points positifs : "Entertainment options were good, too bad my system want working right"
Points négatifs : "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("

Points positifs : "Movie choices."
Points négatifs : "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."

Points positifs : "Entertainment system worked fine."
Points négatifs : "Economy class cabin is chaotic. Food is mediocre."

Points positifs : "service and comfort"

Points positifs : "Le service, la nourriture, la rapidité. Tout bien été"
Points négatifs : "Rien"

Points positifs : "Route and travel time. The food taste good."
Points négatifs : "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."

Points positifs : "Service and timing"

Points positifs : "The flight attendance were polite and helpful. They are very generous in pouring the red wine for the passengers. Food/beverages are fine as compared with other cross Atlantic airlines. The captain was very pleasant during his in-flight announcements; complete and thorough. The bathrooms were quite clean."

Points positifs : "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Points négatifs : "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."

Points positifs : "Cathay Pacific agent was there to guide us to connection"
Points négatifs : "Flight was delayed leading to harried connection."

Points négatifs : "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."

Points positifs : "Everything went as planned, albeit slight delay. Als good."

Points négatifs : "nothing much. overall good."

Points négatifs : "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."

Points négatifs : "Food was good but could be better. Healthier, purer"

Points positifs : "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Points négatifs : "The crew kept waking me up and were rude."

Points positifs : "since i've been a member of the marco polo club but don't accrue enough miles YOY, this one luck time I got the upgrade on CNY to premium economy. found it to be very comfortable."
Points négatifs : "nothing"

Points positifs : "Excellent. Food was good."

Points positifs : "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Points négatifs : "Nothing - it was a good flight."

Points positifs : "Overall service was excellent"

Points positifs : "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Points négatifs : "Food...it could have been better....but you do get feed often."

Points positifs : "Nice service!"

Points positifs : "Crew/staff very professional,"

Points positifs : "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."

Points positifs : "The business class seating is all lay flat and all seats are isle seats."
Points négatifs : "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."

Points positifs : "Everything was good I didn't have any complaints about the service or flight time"
Points négatifs : "Nothing"

Points positifs : "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."

Points positifs : "I was on vacation in the Philippines and I was very worried i wouldn't be able to fly back to Portland. I was late to realize that my passport was expiring in less than 6 months. The staff went way beyond in helping me figure out what i need to do. They called a lot of people to make sure i have the right information. They even gave me contact information of the other airline with my connecting flight and advised me to call them to make sure I won't have any problems with boarding with my connecting flight. The service is totally great. I will definitely fly with them again."

Points positifs : "Everything!"

Points négatifs : "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."

Points positifs : "Both friendly and professional"
Points négatifs : "All is perfect! They couldn’t be better"

Points négatifs : "on time, but bad connection experience"

Points positifs : "My seat was very comfortable. The inflight entertainment was great. I always love the food on Turkish Airline flights. Check in was easy."
Points négatifs : "The flight was 2 hours late. The attendants were a bit cranky....usually they are great on this flight."

Points positifs : "Seats were confortable, new plane, the crew was attentive, food was great."
Points négatifs : "Need to update the movie library, the category with the new movies is probably a year or morw old."

Points positifs : "Amazing"
Points négatifs : "Yes amazing"

Points positifs : "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Points négatifs : "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
Points négatifs : "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points négatifs : "Food. Lack of vegetarian options in 2nd leg."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points négatifs : "The booking experience was exceptionally bad. Never again through you."

Points positifs : "All around quality Airline..."

Points négatifs : "While seated in the plane we saw our second suit case. We called the stewerd and advised him of our observation and he promised to check with his supervisors; he came back and confirmed that all is under control. Arrived Bordeaux and the luggage didn’t. It took two days to get the suitcase and it took hours of follow up and the airport agent kept giving false excuses. At the end we drove to the airport and picked it up ourselves. Of course at the airport we listened to more trash."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Crew was very nice and the seats are comfortable"
Points négatifs : "The kosher food was bad"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "The food and quality of the flight was incredible."
Points négatifs : "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."

Points positifs : "Everything went perfect."

Points positifs : "yes"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "We did not like anything about the flight."
Points négatifs : "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "great food! competent crew. all efficient and good."
Points négatifs : "an extra beverage service in the middle of the flight would be nice, but that's okay."

Points positifs : "See previous"
Points négatifs : "See previous"

Points négatifs : "Repas"

Points positifs : "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Points négatifs : "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"

Points positifs : "Merci à Turkish Airlines"

Points positifs : "Clean, food ok but meed imp"
Points négatifs : "Miss boarding bridges"

Points négatifs : "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"

Points négatifs : "++++"

Points positifs : "My experience of flying on Turkish Airline was amazing form beginning to end everything was perfect. The crew were very professional and the food quality was the best that I have had on an airline."

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "The plane was better then the usual"
Points négatifs : "Timing"

Points positifs : "this particular plane had PLENTY of leg room, I could really stretch out and take a nap. Just depends which plane you fly on Turkish. Food is good for plane food."
Points négatifs : "I don't know if English speaking is a requirement for the crew, but it was difficult to ask questions to the crew in English, even simple questions like "Could I see what the cake looks like to choose my snack?" This didn't really interfere too much with the flight"

Points positifs : "Food was tasty and fresh but staff cold and aloof"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "food is always good..crew too"
Points négatifs : "why more spece in short hail flights then long haul??"

Points positifs : "Nothing . Flight was cancelled"
Points négatifs : "Refund people money"

Points positifs : "The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly."

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points positifs : "Good. Thank you."

Points positifs : "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "Seat was OK"
Points négatifs : "Good"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "all great"
Points négatifs : "my bags arriving!"

Points positifs : "The flight was on time."
Points négatifs : "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."

Points négatifs : "The comfort and the food"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Nice plane, about the best in-seat entertainment options I've ever encountered."

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "No I was very uncomfortable"
Points négatifs : "Not have canceled my flight!!"

Points négatifs : "The food was ok"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Flight crew very attentive"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Smooth flight"
Points négatifs : "Weird plane noises (typical of older Airbus planes)"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Delayed."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."

Points positifs : "Great service and timeliness."
Points négatifs : "I wasn’t offered earphone headset so I could not enjoy entertainment."

Points positifs : "The airline crew was responsive and professional. The flight was also very smooth."
Points négatifs : "The boarding process was like a buffet: first come first served."

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Points négatifs : "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."

Points positifs : "Excellent service!!!"
Points négatifs : "Really nothing negative to share... just a little uncomfortable in economy class."

Points positifs : "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Points négatifs : "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Nothing"
Points négatifs : "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points positifs : "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Points négatifs : "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."

Points positifs : "Flight left on time and arrived in Lyon early. Crew was attentive."
Points négatifs : "Seat wouldn't go back."

Points négatifs : "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"

Points positifs : "L'équipage et le personnel embarquement étaient très agréables"
Points négatifs : "La file d'attente trop longue lors de l'embarquement, le manque de cadrage de la file d'attente lors de l'embarquement (pas de files bien délimitées), le passage à la sécurité trop long, le retard sur l'horaire de décollage, les gens debout alors que l'avion venait tout juste d'atterrir et que l'avion continuait à rouler, pas de bouteille d'eau offerte alors que l'avion avait beaucoup de retard"

Points positifs : "RAS"
Points négatifs : "L’embarquement n’était pas du tout organisé. Nous sommes partis en retard. Pas d’excuses. Pour le prix on aurait envisagé un meilleur service."

Points positifs : "L’équipage"
Points négatifs : "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"

Points négatifs : "Pouvoir décharger les boarding pass, le site de BA is not user friendly, heureusement t staff tres ftriendly à l’aeropor"

Points négatifs : "Gros retard. Mauvaise communication."

Points négatifs : "Traduction en français.."

Points positifs : "Check In went fast, getting through security was also fast. The price was excellent."
Points négatifs : "Small seat, did not recline fully but it was an economy ticket."

Points positifs : "The crew were what you would expect - friendly & efficient"
Points négatifs : "Uncomfortable seat Entertainment screen inadequate - flickered and touch control worked around 30% of time Entertainment choices were tired and outdated"

Points positifs : "service de l'equipage"
Points négatifs : "Les repas, sieges etroits entre LHR et YUL, longue duree de l'escale"

Points positifs : "Le personnel était très professionnel. Cie au top."

Points positifs : "La couleur de l avion ."
Points négatifs : "Tous"

Points positifs : "le personel etaient aimable et souriant"
Points négatifs : "nous avons eu un delay"

Points négatifs : "pas de boisson ni nourriture offerte"

Points positifs : "la ponctualité, l'accueil"
Points négatifs : "pas de boisson ou nourriture offerte"

Points positifs : "Personnel de bord sympathique"
Points négatifs : "L’organisation De l’embarquement"

Points positifs : "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"

Points négatifs : "Na"

Points positifs : "Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !"
Points négatifs : "Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien"

Points positifs : "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"

Points négatifs : "Pas de cash accepté. Aucune nourriture cadeau."

Points positifs : "Personnel souriant et accueillant"
Points négatifs : "On se sent très serré à l’intérieur. Un petit verre de soda, jus de fruit ou d’eau aurait été le bienvenu histoire de se démarqué des Vol Low-cost"

Points positifs : "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."

Points positifs : "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."

Points négatifs : "50 minutes de retard, très peu d'informations, boissons payantes à bord"

Points positifs : "Cabin crew"
Points négatifs : "Le retard"

Points positifs : "Les films"
Points négatifs : "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"

Points négatifs : "25 min de retard pour le décollage"

Points positifs : "La sympathie de l'équipage"
Points négatifs : "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."

Points positifs : "Bon équipage,pas de problème lors du voyage"
Points négatifs : "J’ai demandé un changement d’horaire que je n’ai pas pris Car on m’a demandé 77€ pour prendre l’avion qui était 2h plus tôt alors qu’il n’etait Pas rempli intégralement."

Points positifs : "Crew on British air very nice"

Points positifs : "Rien"
Points négatifs : "Le vol est parti sans nous, nous étions à la porte d’embarquement 20 minutes avant l’heure du départ, avec deux enfants en bas âge, et on ne nous a pas laissé y aller. après le contrôle de douanes (ou nous avons perdu bcp de temps) on nous a fait passé en courant et après on nous a dit que l’avion était déjà parti! Que du stress! Nous étions en état de choc, ils ont annulé notre billet à l’instant: l’aller et le retour!). Ce n’était pas du tout normal. Nous allons faire un recours, c’est inadmissible. Jamais plus avec British Airways."

Points positifs : "Decent snaks. It gets you there."
Points négatifs : "It’s your basic flight from A to B. Nothing fancy."

Points positifs : "Horaire ponctuel même en fin de journée. Personnel agréable"

Points positifs : "Roomy for the economy seats"

Points positifs : "Flew business, so the attention was good."
Points négatifs : "Flight kept being delayed and BA staff at BA Lounge would not help with getting updates on flights. They would only refer frequent flyer or business/first class passengers to view flight screen which was outdated. Food was removed 15 minutes prior to the time that food service is done. Most of us were not prepared for the very delayed flight and most restaurants had closed in the airport and flight crew waited too long to announce cancellation of flight. There was no organization on how the cancellation was planned and no special attention for business or emerald customers. Very disappointing and unorganized."

Points positifs : "Pro et en règle sur les timing et prestations"
Points négatifs : "Un peu trop de turbulence du côté du Groenland et donc difficile de dormir. Les services à bord ne sont par contre pas au niveau des compagnies du golf ou asiatiques."

Points positifs : "Nothing comes to mind."
Points négatifs : "Crew was not friendly at all. Why do they do this job if they hate dealing with the passengers? They act as if we are a burden to them."

Points positifs : "Siège relativement confortable, nourriture excellente, abondance d’alcool, variété de films, présence de films récents."
Points négatifs : "Courtoisie des employées n’etait pas excellente. Le service était TRÈS long. 4 agent.e.s de bord, ce n’est pas suffisant pour la taille de l’avion. Employé.e.s pas toujours sympathiques, et parfois plutôt rude."

Points négatifs : "2 heures de retards Siege cassé Peu et médiocre choix de films et dessins animés Pas de possibilité de mettre des médicaments dans un frigo et pas assez de glace pour palier à ce manque Accoudoir de A380 ne lève pas totalement donc impossible de dormir sur les genoux des parents pour les enfts"

Points négatifs : "retard d'environ 2h donc plus de train pour pouvoir renter à domicile pas de compensations par la compagnie(mème pas un café ) hormis des excuses de l’équipage pour le retard"

Points positifs : "The service is fantastic. Very friendly flight attendants and very lovely meals. The boarding process was easy and pretty quick."
Points négatifs : "The plane is just old. It needed to be upgraded about 10 years ago. It vibrated so badly on takeoff I wasn’t sure that the wing would hold. The movie screens are so small you can barely see them and they are very grainy. You can barely hear the movie with max headphone volume. There are no individual air ventilation systems above your head. It just badly needs an overhaul— especially for a flight that costs nearly $1,000 USD."

Points positifs : "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Points négatifs : "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."

Points négatifs : "They insisted we check in our hand carries for free because the plane was full. So we did. They ended up leaving one of them in London. No entertainment. No free snack."

Points positifs : "Food was good"
Points négatifs : "We’re we stuck on runway for an hour and they did not turn on any air...it wa s hot and a bit suffocating....once we took off it took a long time too to get some air and cool down the cabin. Movie/entertainment selection was poor. Airline was packed with a Group that was very loud, drunk and partying up and down the aisles."

Points positifs : "Personnel accueillant au sol et en vol, ponctualité du vol"

Points négatifs : "C est un scandale: l embarquement m a ete refusé pretendant un risque de fraude avec ma carte. J ai recu une confirmation de paiement, j ai fait l enregistrement, j ai passe la frontiere. Et je n ai pas pu monter dans le vol!!! Je n ai recu aucun message avant le vol. J ai perdu un week end avec mon mari que je ne vois jamais car il vit a l autre bout du monde."

Points positifs : "Le staff"
Points négatifs : "Pas de collation sans payer"

Points négatifs : "Diner servi à 2h de matin ! Les hôtesses étaient bruyantes et les lumières allumées en pleine nuit. Beef sandwich au petit déjeuner !"