Trouvez des vols internationaux pas chers pour Lyon

Points négatifs : "Idem"

Points positifs : "The rest area"
Points négatifs : "The airport was cold and it should be warmer"

Points positifs : "The seat was very comfortable."
Points négatifs : "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Points négatifs : "Plusieurs heures de retard !!!"

Points négatifs : "Très bien"

Points négatifs : "Ne pas avoir du retard pour le décollage"

Points positifs : "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Points négatifs : "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Points positifs : "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Points négatifs : "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Points positifs : "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Points négatifs : "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Points positifs : "The schedule and timing"
Points négatifs : "The airport, some of the crew, the aircraft seats, the entertainment system"

Points positifs : "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Points négatifs : "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"

Points négatifs : "Meme tracasseries qu’a l’aller, malgré le check-in 30h avant, j’ai perdu mes places (« dans le système/ordinaditeur ») une fois arrivée a l’aeroport. Et je voyageais avec un bb de 8 mois et un enfant de 5 ans!"

Points positifs : "Excellent service"

Points positifs : "crew great comfortable"

Points positifs : "tout le service est parfait"
Points négatifs : "un peu plus de nourriture dans les repas"

Points positifs : "Tout était très bien"
Points négatifs : "Rien"

Points positifs : "The cue lines per zone are a brilliant idea!"

Points négatifs : "Propreté de l'appareil"

Points positifs : "la ponctualité du vol et les services a board"

Points positifs : "Flight was delayed 4 hours with no explanation"
Points négatifs : "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"

Points négatifs : "Plus de journal disponible à l'embarquement"

Points positifs : "Le vol en lui même rien à redire"
Points négatifs : "L'état de mon bagage à l'arrivée. Déchiqueté. Est ce lors du premier vol BKk Amsterdam sur Air France ou Amsterdam Bordeaux sur KlM ??? toujours est-il qu' il est irréparable"

Points négatifs : "Retard et chaleur limité supportable dans l'avion. Service niveau easy jet même si les hôtesses sont très sympathiques"

Points négatifs : "I ordered Asian Vegetarian Meal. But they served me only pasta."

Points positifs : "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Points négatifs : "Du retard. .. encore du retard... toujours du retard"

Points positifs : "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Points négatifs : "Le capitain et l’aterrisage"

Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"

Points positifs : "Flight crew, pilot,food and entertainment options were great"
Points négatifs : "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Points négatifs : "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."

Points négatifs : "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"

Points positifs : "Le temps de vol."
Points négatifs : "Le retard"

Points positifs : "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Points négatifs : "Nothing."

Points positifs : "Good seat width Great movie selection Great food and drinks Nice and large A380"
Points négatifs : "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Points négatifs : "Leg space."

Points positifs : "Food, service, comfort"

Points négatifs : "Security services at Manchester airport...too long and not friendly at all"

Points positifs : "Plane was comfortable and new."
Points négatifs : "Nothing really."

Points négatifs : "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Points positifs : "Équipage au top, serviable, souriant, vraiment super !"

Points positifs : "Nithing"
Points négatifs : "They were unfreindly and rude."

Points négatifs : "2 places commandés en même temps et l'on se retrouve pas sur des sièges à côté!"

Points négatifs : "Attente supplémentaire du décollage ... Un petit gâteau avec la boisson serait mieux ! Maurice"

Points positifs : "Le personnel"
Points négatifs : "Siège peu confortable et très peu de place pour les jambes. Équipement électroniques très ancien, qualité de l'écran médiocre, tactile fonctionnant très mal"

Points positifs : "Le vol s’est très bien passé : sourire de l’équipage, confort, repas... À l’arrivée, il y a juste eu quelques problèmes avec l’assistance pour personnes à mobilité réduite."

Points positifs : "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Points négatifs : "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Points positifs : "La gentillesse du personnel a l'aéroport et au bord. Super service pour bagage hors dimension!"

Points positifs : "Flight left on time and arrived in Lyon early. Crew was attentive."
Points négatifs : "Seat wouldn't go back."

Points positifs : "Safe landing"
Points négatifs : "Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT"

Points négatifs : "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Points positifs : "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Points négatifs : "I didn't like near enough everything about this flight."

Points positifs : "Thai airways much better"

Points positifs : "Quick, smooth flight"
Points négatifs : "Landed over 40 mins ago and still waiting to get off the flight."

Points positifs : "I did get to Glasgow"
Points négatifs : "Boarding by bus, late, expensive, bag fee, no drink."

Points positifs : "New plane. Adequate comfortable seating. Relatively punctual."
Points négatifs : "You have to buy even water so it feels like a low cost airline."

Points négatifs : "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."

Points positifs : "Heathrow T5 bag drop and terminal in general was great as usual."
Points négatifs : "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."

Points positifs : "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Points négatifs : "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Points positifs : "Food"

Points positifs : "Nothing"
Points négatifs : "No food Uncomfortable seats Rude staff Very overpriced"

Points positifs : "Nothing really. Except the general BA at T5 which is fine"
Points négatifs : "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."

Points positifs : "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Points négatifs : "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"

Points positifs : "All perfect !!!"

Points positifs : "Comfortable seats"
Points négatifs : "Delayed flight. Only accept credit cards on board."

Points positifs : "Nothing in specific. But good service and people."
Points négatifs : "The kids crying"

Points positifs : "Quick flight. Nice crew"
Points négatifs : "The fact that there was no free food and drink on the flight."

Points positifs : "Flight took off on time and arrived 10 minutes early."
Points négatifs : "Nothing"

Points positifs : "Smooth boarding and on time on both flights. Food was decent."
Points négatifs : "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."

Points positifs : "The aircraft"

Points positifs : "Cabin staff"
Points négatifs : "Cabin was shoddy. New beverage service!"

Points positifs : "Food awful no entertainment"

Points positifs : "The flight was so somth"
Points négatifs : "The crow service was so bad"

Points positifs : "The payment system was down so it was painful and slow"

Points négatifs : "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"

Points positifs : "I received an email cancelling the flight before I left home."
Points négatifs : "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Points positifs : "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Points négatifs : "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Points positifs : "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."

Points positifs : "We didn't crash."
Points négatifs : "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Points positifs : "We didn't crash."
Points négatifs : "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."

Points positifs : "Cabin crew always professional. The cabin was fresh and new."
Points négatifs : "the leg room In club Europe is appalling. No premium feel at all."

Points positifs : "My luggage arrived with me."
Points négatifs : "The staff is always friendly with BA. However, the boarding process was amazingly slow and complicated. LHR must be one of the worst commonly used international airports."

Points positifs : "It was short enough not to get too annoyed with the experience"
Points négatifs : "British Airways is no longer a preferred airline for me to fly with"

Points positifs : "The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you"
Points négatifs : "The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed."

Points négatifs : "Food and entertainment selection was not the best."

Points positifs : "Back facing window seat, flat bed, great service, good food, arrival ahead of time"

Points positifs : "Entertainment: American Airlines had a great selection of movies."
Points négatifs : "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."

Points positifs : "It took off and landed intact"
Points négatifs : "Late getting going and consequently late to arrive. This is the case for every BA flight from LHR to GLA that I've taken in the past two years. It's why I avoid LHR where possible."

Points négatifs : "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."

Points positifs : "Crew were attentive . Food was Good in Club"
Points négatifs : "Seat allocation and boarding were chaotic but the flight was full. Had to negotiate with a fellow passenger and ask him to swap with my wife so we could sit together"

Points négatifs : "Lack of snacks"

Points positifs : "Crew was supportive and very kind"
Points négatifs : "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."

Points positifs : "Check-in, Security and passport control were all incredibly quick."
Points négatifs : "Flight was delayed."

Points positifs : "Nothing. At. All."
Points négatifs : "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."

Points négatifs : "Very very late. So much for British punctuality."

Points négatifs : "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"

Points positifs : "Almost nothing but I was comfortable"
Points négatifs : "There was one crew member that spoiled The lot. When I had trouble with my bag fitting she wa no help. She in kinder words told me to figure it out. When I asked if there was a way to check it at the jet bridge she replied that I should have done it out there. To which I replied that they should have told me there was limited room. Needless to say I had to figure it out without any help from any crew. Which was crazy to me because on other flights I had more than one person taking my bag for me or trying it other places. Later the same woman was loudly accused of skipping a row of a dad trying to wrangle his children. When he confronted her she addresses him sharply and made him wait to get food though he had two young children with him. I'm sure skipping a row is easy to do especially if there is a lot Of activity but it didn't stop there another crew member began to bash the man while they were continuing to pass out food in front of other passengers and she did not stop him. I understand wanting your fellow crew members to know you are with them but it is completely unprofessional to do it in front of other passengers and needs to be saved for "closed" quarters. Worst and most unprofessional portion of my trip."

Points positifs : "It was short"

Points négatifs : "When you book BA and end up with Iberia, that’s definitely not what you want..."

Points négatifs : "Ok"

Points positifs : "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Points négatifs : "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Points positifs : "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Points négatifs : "I had no complaints - the flight was just what it should have been ie no issues"

Points positifs : "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Points négatifs : "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."

Points positifs : "Everything"
Points négatifs : "Nothing"

Points négatifs : "Fly on time"

Points négatifs : "Crew politeness"

Points négatifs : "Politeness of the crew"

Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Points négatifs : "Ibéria offers a terrible service to its customers"

Points négatifs : "Ibéria offers a terrible service to its customers"

Points positifs : "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Points négatifs : "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Points positifs : "Spacious plane."

Points positifs : "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Points négatifs : "Send emails reminders to offer web check in."

Points positifs : "Sympatique"
Points négatifs : "L'embarquement."

Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"

Points négatifs : "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Points positifs : "On time"
Points négatifs : "SEAT was not confortable"

Points négatifs : "Le retard et la prise en charge à l'arrivée"

Points positifs : "Al the devices provided"

Points positifs : "Not a lot."
Points négatifs : "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Points positifs : "Speed of boarding and disembarking. Comfortable seats."
Points négatifs : "Slight delay"

Points positifs : "We arrived on time!"
Points négatifs : "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."

Points positifs : "The food was nice."
Points négatifs : "There was no water in business class toilets. The staff are not polite."

Points négatifs : "I can’t rate it is it left without us"

Points positifs : "Nothing"
Points négatifs : "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Points négatifs : "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Points positifs : "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Points positifs : "Good, quick flight!"
Points négatifs : "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Points positifs : "The attention, food and entertainment available on board"

Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Points positifs : "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Points négatifs : "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Points positifs : "fast boarding"
Points négatifs : "food is expensive"

Points positifs : "Turist class is now low cost class too"
Points négatifs : "Overall a very uncomfortable journey"

Points négatifs : "Iberia lost one of our bags and also broke our stroller"

Points positifs : "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Points négatifs : "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."

Points positifs : "Airbus 320"
Points négatifs : "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Points négatifs : "Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!"

Points négatifs : "Security check protocols and stuff didn’t helped to process the access caused me my flight lose. I missed the flight and didn’t travel"

Points positifs : "the length of the flight and check in was fast with the machine"
Points négatifs : "the boarding was chaotic, the airport and airline staff were confused and disorganized, the flight was delayed, we had to walk on the tarmac which was completely open to the street (I could have just walked straight to the plane without going through the airport at all basically), the leg room inside the plane is so tight that my knees were almost touching the back of the seat in front of me and I am only 5 feet tall, a bottle of water was 6 British pounds which is a ridiculous price, the landing was less than stellar"

Points négatifs : "Seats"

Points positifs : "Crew were great, bubbly staff even though they were tired, *not obvious*"
Points négatifs : "Boarding process, and being told we may have to stay until Wednesday as the operator double booked our seats."

Points positifs : "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
Points négatifs : "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."

Points positifs : "Nothing"
Points négatifs : "Unexpected baggage charges despite only taking carryons"

Points positifs : "The crew on the plane handled the difficulties of a passenger well."
Points négatifs : "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."

Points négatifs : "The airport was a bit tough to navigate, and the baggage drop area didn’t open until about 50 minutes before the gate closes, so the ticket says."

Points positifs : "Fast boarding"
Points négatifs : "Nothing"

Points négatifs : "Flight was delayed. Very little communication"

Points positifs : "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Points négatifs : "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."

Points positifs : "Travel on time"
Points négatifs : "Boarding was a mess, we rather to wait and be the last, it took more than 1 hour the boarding process with not that many passengers"

Points positifs : "Super amat"
Points négatifs : "Satisfied customer"

Points positifs : "Food and crew were excellent"
Points négatifs : "8 hours in the air."

Points positifs : "On time and nice staff"
Points négatifs : "No vegan options on menu other than crisps......."

Points positifs : "Price"
Points négatifs : "Chaotic boarding zero food and drink"

Points positifs : "No having to have hassle of traveling"
Points négatifs : "Nothing"

Points positifs : "Wide seats with plenty of legroom, but we were on an exit isle."
Points négatifs : "Felt like we were being herded like cattle"

Points positifs : "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Points négatifs : "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."

Points négatifs : "Delayed ! Jet bridge was a mess and super hot! Almost passed out from heat"

Points positifs : "My bag was added to the hold with no extra cost The crew was really polite and kind"
Points négatifs : "The flight was delayed about half and hour. The plane was dirty, remainings of food on the floor from previous flights."

Points positifs : "It was average"
Points négatifs : "The hour delay"

Points négatifs : "Flight was 25 mins late taking off and was therefore late arriving and pilot was failed harrier jump jet pilot as slammed it down on runway and then bounced along till we came to a halt... not the best the landing"

Points positifs : "Friendly staff okay service"
Points négatifs : "There was a problem with the plane when everyone was boarding then was told to go back to the boarding gate because the plane was not ready yet. Then had to check in to the gate again. Journey was a bit rough too."

Points positifs : "The man at the self check in was really helpful."
Points négatifs : "Baggage check in online and at the desk in the airport makes me really stressed. It is not straight forward, it is complicated and unclear. Every time I fly with Easyjet"

Points négatifs : "Bag drop at Malaya was an absolute shambles. Never seen such a disorganised procedure."

Points positifs : "I expected the worst, found out I have had worse experiences with legacy airlines. The onboard staff was attentive, keen to help and please, cheery face, especially the short, dark Middle Eastern looking fella. He knows how to work it! Some flight attendants can be mean, he was very nice. I did not interact with him, but watched how he handled things, like helping people place their baggage in a different overhead compartment, personally moving the baggage so that it would fit. Cheery demeanor, informed the passengers of whatever needed to be said. The pilot was also attentive."
Points négatifs : "No frills, not terribly comfortable--luckily it was a very short flight. Little baggage space, automatic drop off clerk was a bit surely."

Points positifs : "Good flight on time"
Points négatifs : "Security and gate check ins are too many / too slow."

Points positifs : "Staff and flight was excellent no complaints"
Points négatifs : "Flight was delayed by 2 and half hrs and staff at the gates where really unhelpful when asking about information. It seemed forever getting on the plane from gate . We were waiting inbetween boarding gates and getting on the bus in small room with no room to move and still pushing more people into the room. Really unhappy."

Points négatifs : "Plane took off late because they didn’t have machine to turn plane on and let us inside the plane for an hour at 39C because air conditioning didn’t work"

Points positifs : "Efficient, fast, decent legroom as we were on the exit row."
Points négatifs : "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."

Points positifs : "Slick service and support from staff (travelling with kids)"
Points négatifs : "All was just perfect"

Points négatifs : "Our carry on bag was deemed oversized (standard US size carry-on), and we were charged 47 euros to check the bag. It also took over 40 minutes for the bags from our flight to load onto the baggage carousel. There was NO communication about the bag size/charges,etc. until we arrived at the counter to check in for our flight. They have an agent who monitors bags- you will not sneak by."

Points positifs : "Check in was super friendly and efficient. Cabin crew also great."
Points négatifs : "Seats and leg room v small. But overall great."

Points positifs : "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Points négatifs : "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."

Points positifs : "The speed of the que was not to bad"
Points négatifs : "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."

Points positifs : "Kept well informed about ghastly delay"
Points négatifs : "3 hours 11 mins late arrival at destination"

Points positifs : "Easy checking in"
Points négatifs : "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"

Points positifs : "Nothing"
Points négatifs : "The App did not instruct me to pay for luggage ahead if time or else the will rip me iff at the check in gate. the check in staff were rude and NOT understanding . I will never fly EasyJet EVER again"

Points positifs : "Started boarding in plenty of time. Bus to plane. On time. Easy. Friendly. Check in at Marco Polo a bit confusing with self service but once we figured it out it was good. Didn’t try food and no entertainment on a one hour flight-not needed."
Points négatifs : "Nothing."

Points positifs : "The fares are extremely affordable."
Points négatifs : "The high luggage fee."

Points positifs : "Legroom"
Points négatifs : "Gate agent"

Points positifs : "Nothing really"
Points négatifs : "Long lines, long delay, non comfortable seats, no entertainment"

Points positifs : "Everything went according to plan"
Points négatifs : "Gatwick Airport, automatic passport machines not working properly so ended up having passport checked by a human."

Points négatifs : "I had 1 hour for my connection. It was absolutely impossible to make the connection in 1 hour. They should never have issued that ticket. They took no responsibility. I had to make the rest of my journey by train."

Points positifs : "Almost everything I saw was smooth, friendly, and easy. Polite staff, pleasant plane time, etc."
Points négatifs : "My Geneva to London (Stansted) flight was delayed. While there were at least two other Easy Jet planes which could have taken me to London due to no-shows, the staff told me the flight lists were lost. So I got home 4 hours late, and two Easy Jet flights landed in London with empty seats. Even if the flight is fully booked, please implement a stand-by list so passengers in this common situation can fly in the place of no shows. The poor review is because of this failure and because Easy Jet got me home 4 hours late. Otherwise pleased."

Points négatifs : "Not enough space in the overhead bins"

Points négatifs : "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"

Points négatifs : "staff attitude bad and poor instruction, cant check in and waste of money!"

Points positifs : "That finally we arrived. 6 hours delay."
Points négatifs : "Everything. Poor management from Volotea and very poor services from SACBO."

Points positifs : "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Points négatifs : "Going anywhere but Catania"

Points négatifs : "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"

Points négatifs : "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."

Points positifs : "Simplicity and welcome with a smile"
Points négatifs : "The departure gate was far"

Points négatifs : "The return flight was very turbulent, but mostly close to take off and landing."

Points négatifs : "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."

Points positifs : "Checking and boarding were easy. Also email reminders were helpful."
Points négatifs : "Could they spare a drink of water? They charged extra for everything, including the air you breathed."

Points positifs : "Low cost"
Points négatifs : "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."

Points négatifs : "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."

Points positifs : "It was a quick flight."
Points négatifs : "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."

Points négatifs : "Will never fly them again"

Points négatifs : "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"

Points positifs : "We got there"
Points négatifs : "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"

Points positifs : "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."

Points positifs : "A flight es eventually arranged"
Points négatifs : "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."

Points positifs : "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Points négatifs : "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."

Points positifs : "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Points négatifs : "No food or entertainment"

Points positifs : "Convenient straight flight to Bordeaux"
Points négatifs : "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"

Points positifs : "Staff was friendly"
Points négatifs : "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"

Points positifs : "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."

Points négatifs : "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."

Points négatifs : "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"

Points positifs : "Good short flight"
Points négatifs : "Short flight, no food or entertainment"

Points positifs : "Nothing"
Points négatifs : "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"

Points positifs : "Seats were OK and overhead storage was good."
Points négatifs : "Flight was delayed 45 min without explanation."

Points négatifs : "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."

Points négatifs : "Everything"

Points négatifs : "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."

Points négatifs : "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."

Points positifs : "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"

Points positifs : "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Points négatifs : "Flight was cancelled 6 months ago and I still have not received my refund."

Points positifs : "Errrm...that we actually got to Palermo alive, that was nice."
Points négatifs : "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."

Points positifs : "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"

Points négatifs : "Was delayed and had to cancel flight and book a different airline"

Points positifs : "on time inexpensive and nice flight attendants"

Points négatifs : "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."

Points négatifs : "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."

Points positifs : "On time"
Points négatifs : "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"

Points positifs : "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Points négatifs : "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"

Points positifs : "Nothing to be honest."
Points négatifs : "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."

Points négatifs : "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"

Points positifs : "Nothing much."
Points négatifs : "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."

Points positifs : "Punctuallity"

Points positifs : "Nothing"
Points négatifs : "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"

Points positifs : "Muy buen servicio"

Points négatifs : "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."

Points négatifs : "My itinerary gave a 10:35am departure and the plane departed at 10:05am. I had to run through airport, pay a 60 euro self serv handling fee and they checked my carry on when that was uneccesary."

Points positifs : "On time, no delays, very nice crew."

Points positifs : "Short fairly cheap flight"
Points négatifs : "They needed more staff to check people in. Flight was delayed because we were still boarding. Was a cluster."