Trouvez des vols pas chers Aéroport de Paris-Charles-de-Gaulle - Aéroport de Newark-Liberty

Points négatifs : "Better Communication from Lufthansa"

Points négatifs : "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points positifs : "Spacious seating, easy access to charging plug and good movies."
Points négatifs : "Boarding is never fun, why not do back first?"

Points négatifs : "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "aaa"
Points négatifs : "zzz"

Points négatifs : "I don't know"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "All great except my seat."
Points négatifs : "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Good, friendly crew"

Points positifs : "on time no hassle"
Points négatifs : "nothing in particular"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Great hospitality"
Points négatifs : "Delayed"

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "Perte bagage"

Points positifs : "Everything went off without a hitch. Love how organized Lufthansa is."

Points positifs : "Great service, comfy plane, smooth ride."

Points positifs : "Accueil, service etc... parfait"
Points négatifs : "La ponctualité, les services à bord, la propreté des avions"

Points positifs : "Rien de particulier"
Points négatifs : "Encore un retard !!!"

Points positifs : "Rien de spécial. Sandwich passable"
Points négatifs : "Tous nos vol aller et retour étaient en retard"

Points positifs : "Boissons, sandwhich"
Points négatifs : "Équipage froid, manque de motivation, siège pas très confortable"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points positifs : "Could not get skybridge to operate so that we could disembark. United airlines."

Points positifs : "Les vols étaient à l’heure. Confort et bon service à bord"
Points négatifs : "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Points positifs : "Perfect"
Points négatifs : "More food"

Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."

Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"

Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."

Points positifs : "They vere OK!"
Points négatifs : "Food and drinks!"

Points positifs : "Why the 3 hours delay?"
Points négatifs : "Be on time"

Points positifs : "Crew"
Points négatifs : "Huge delay... :("

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "The crew was friendly and particularly one of the girls was always giving her best"

Points négatifs : "Ils ont changé mon vol a la dernière minute"

Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Points positifs : "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Points négatifs : "Poor selection of films on the entertainment system."

Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Points positifs : "Amazing"
Points négatifs : "Nothing"

Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."

Points positifs : "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Points négatifs : "It would be wonderful to have all seats the same as first class for a long distance flight."

Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"

Points positifs : "Choix de films et jeux pour enfants, repas correcte"
Points négatifs : "Personel trop rigide et pas très à l écoute des enfants"

Points négatifs : "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."

Points négatifs : "Collation non adaptée au menu spéciaux demandés (vegan)"

Points positifs : "It was a high quality service hands down."
Points négatifs : "The available entertainment choices were a little limited."

Points négatifs : "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."

Points positifs : "Almost every thing was very good"
Points négatifs : "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Points positifs : "Friendly staff with great service"

Points négatifs : "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Points positifs : "On time"
Points négatifs : "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Points négatifs : "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Points négatifs : "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Points positifs : "It was a very safe trip"
Points négatifs : "Small space in Economy class"

Points positifs : "Staff welcoming and courteous. Flight nice and quiet"
Points négatifs : "Nothing"

Points positifs : "Staff very welcoming"

Points positifs : "Vino in Plastic cups from 1L"
Points négatifs : "Could Food"

Points négatifs : "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Points positifs : "Nice flight freindly staff"
Points négatifs : "Not comfertable chairs"

Points positifs : "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Points négatifs : "The food quantity was skimpy considering the duration of the flight."

Points négatifs : "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Points positifs : "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Points négatifs : "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."

Points négatifs : "Le repas"

Points positifs : "Bon vol pas secoué"

Points positifs : "Nice"
Points négatifs : "Food"

Points positifs : "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."

Points positifs : "I like the food , service and clean airplane."

Points négatifs : "The flight was delayed and I lost my luggage."

Points positifs : "The seat was comfortable."
Points négatifs : "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."

Points positifs : "Most of the crew were nice. Efficient."
Points négatifs : "Ridiculously small seats and legroom."

Points positifs : "Was on partner airline Austrian Air. Very good service."
Points négatifs : "At Vienna gate G31 it was difficult to hear announcements."

Points positifs : "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Points négatifs : "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Points négatifs : "N/a"

Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."

Points négatifs : "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Points positifs : "Guess what, we took off and arrived on time!"
Points négatifs : "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Points négatifs : "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Points positifs : "The food was great and the staff were excellent."
Points négatifs : "The entertainment selection was limited and there were no live channels - just prerecorded content"

Points positifs : "Flight was on time with friendly crew"
Points négatifs : "Backup plane from the 90s had broken entertainment system"

Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Nice staff, comfortable."
Points négatifs : "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."

Points positifs : "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Points négatifs : "Leg room could be more generous but then again I’m 6’3” so it is what it is."

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points positifs : "Really good price, excellent service."
Points négatifs : "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Points positifs : "Efficient processing of passengers onto aircraft."

Points positifs : "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Points négatifs : "No major complaints on this flight."

Points négatifs : "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."

Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Points positifs : "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Points négatifs : "No free booze!"

Points positifs : "I am vegetarian with no egg fish or meat. I didn't get any choices"

Points positifs : "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Points négatifs : "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Points positifs : "They were very accommodating to alternate diets. All staff were very friendly and helpful"

Points positifs : "Comfy seats. Good good service. Great video options."
Points négatifs : "SAS staff seems sort of cold and cranky."

Points positifs : "Flights on time"
Points négatifs : "The flight to Sweden was very very bumpy. Lots of turbulence very scary"

Points positifs : "Real meals"

Points positifs : "Super"

Points positifs : "Good choice of movies."
Points négatifs : "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."

Points positifs : "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."

Points positifs : "t"

Points positifs : "we landed 20 minutes before schedule"

Points positifs : "Nothing"
Points négatifs : "Delay"

Points positifs : "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Points négatifs : "I didn't get a window seat and it was a little bit tight."

Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."

Points positifs : "SAS is the best airlines !!"

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Points négatifs : "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."

Points positifs : "personnel is very courteous."
Points négatifs : "cofee is terrible."

Points positifs : "On time and smooth travel."
Points négatifs : "No choice in dinner items."

Points négatifs : "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Points positifs : "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"

Points positifs : "as advertised - premium economy"
Points négatifs : "no complaint or concern"

Points négatifs : "I lost my luggage!!!"

Points négatifs : "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Points positifs : "Everything was great, food, blanket & pillow, movies, friendly service."
Points négatifs : "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Points négatifs : "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Points positifs : "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Points négatifs : "The seats were comfortable but legroom was too little to get comfortable on such a long flight."

Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."

Points négatifs : "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Points négatifs : "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."

Points positifs : "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Points négatifs : "Nothing negative at all."

Points positifs : "La rapidité du vol"
Points négatifs : "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."

Points négatifs : "More choices in the meals for purchase"

Points négatifs : "The security system needs big up grade we left 40 minutes late due to it"

Points positifs : "Clean plane. Decent movie/TV selections on-board."
Points négatifs : "Stewardesses were not very friendly and snapped at passengers a couple of times."

Points positifs : "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Points négatifs : "offrir une petit collation non payante pour un vol de 5 heures..."

Points négatifs : "Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes."

Points négatifs : "Eviter les retards"

Points négatifs : "Eviter les retatds"

Points positifs : "everything"
Points négatifs : "boarding"

Points positifs : "Not much"
Points négatifs : "one of the passenger's on our reservation was removed, flight changed to a different airline & unable to access reservation to review why passenger was removed. left stranded in Paris airport unless we paid $5200 for a new ticket. Also, airline tried to force us to pay for luggage twice. DISASTER"

Points positifs : "You have to put up with a lot,,"

Points positifs : "Same as before"
Points négatifs : "Same as previously stated"

Points négatifs : "My flight was cancelled and I received an email about that after I stood in line and got put on an Air France flight direct to Chicago. I don’t know yet if I was refunded the upgrade I paid for on my connection flight to Chicago from Iceland."

Points positifs : "Iceland Air is surprisingly adequate for the value that it offers"
Points négatifs : "The boarding for the U.S.-bound flight in Iceland was a mess, but I guess that's the airport's/security fault; it was crowded, confusing, and disorganized"

Points positifs : "When I booked my Economy Light fare from Denver to Paris for $325, I was expecting a trying experience. But to the contrary, I found the entire trip enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful. Connecting in KEF was a delight."
Points négatifs : "Short answer: "Nothing". I've travelled extensively around the world and Icelandair is now my favourite low-cost airline. Takk Icelandair."

Points positifs : "Crew seemed okay comparatively to other airlines/crews."
Points négatifs : "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Points positifs : "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Points négatifs : "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"

Points positifs : "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Points négatifs : "Pas de divertissement en français. Pas de service en français. Retard au départ."

Points positifs : "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Points négatifs : "Boarding process is chaotic and gate area cramped, had to stay in line to board."

Points positifs : "The plane was nice and I truly loved the movies offered on board."
Points négatifs : "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."

Points positifs : "I was so tired during my day flight that I put on my eye mask and neck pillow and went to sleep. A flight attendant was thoughtful enough to put a blanket on me, which I appreciated as it was quite cold."

Points positifs : "We arrived safely"
Points négatifs : "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."

Points positifs : "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Points négatifs : "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."

Points négatifs : "Left late"

Points négatifs : "My entertainment system stopped working 1/2 way through the flight and there was very little leg room that caused back pain"

Points positifs : "Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight"
Points négatifs : "I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery"

Points positifs : "efficiency, cleanliness"
Points négatifs : "757 is most confining jet flying commercially for passengers."

Points positifs : "Comfy seats"
Points négatifs : "Transfer and boarding in KEF was an organized mess"

Points positifs : "Loved that the plane was on the emptier side and we had the luxury to spread out. I also appreciated the great selection of movies and audiobooks, along with fantastic informational and promotional material about Iceland! I watched a beautiful Icelandic film (Heartstone?) and listened to an audiobook about Viking history, then concluded the flight with an episode of Planet Earth. We also loved getting a bottle of Iceland water as we were boarding the flight!"
Points négatifs : "Mainly, I was unhappy that the plane was nearly 40 minutes late arriving in Newark, which resulted in us missing our bus home. The "gate" in Iceland was also extremely chaotic— it seemed as though the airport was not big enough to handle all the flights."

Points négatifs : "Took over an hour to check luggage in."

Points positifs : "Personnel sympa, avion confortable."
Points négatifs : "Absence de repas de qualité offerts."

Points négatifs : "48h et 27 minutes de retard sur l'horaire prévu."

Points négatifs : "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"

Points négatifs : "Our luggage has not as yet arrived."

Points positifs : "Avion confortable. Personnel correct."
Points négatifs : "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."

Points positifs : "The price"
Points négatifs : "They let on big carry on bags, and there wasn't room for my bag near my seat."

Points positifs : "The drinks they offer"

Points négatifs : "The luggage waitbin newark is a joke. Really a joke , hour wait for luggage? How is that possible?"

Points négatifs : "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"

Points positifs : "I was helped by Françoise Pascal, when I had luggage problems. It was nice that he was so understanding."
Points négatifs : "The other attendant was not very helpful about my luggage."

Points négatifs : "Our first flight arrived very late to Reykjavik from Munich and the gate for the connection was changed while we were rushing to the new one. It was very hard to get to the gate because there was people all over the place, big crowds that didn't know if they were in the right lines for their flights. There was no space to get there, just hundreds of passengers all over the place who didn't know what to do and no announcements were made until the very moment that they started boarding. Very bad experience. The final approach to Newark airport was terrible with the plane going down in bumps and the landing was also bad."

Points positifs : "Got home safely. Plane had Rolls Royce engines. Four sixty from London to Newark is a good price."
Points négatifs : "Broken screens for 2 of our three travelers, pull down tray was dirty, not even a free bag of nuts for a 6 hour flight? Airport in Iceland is in serious need of a restructuring to improve flow (lines for different flights intermingled; same for food lines; plenty of bathrooms but had long lines because signs were insufficient;"

Points négatifs : "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Points positifs : "My icelandair experiences have all been exceptional. The crew is friendly and efficient, announcements were not disruptive and were informative appropriately, and on Easter they handed out chocolate Icelandic Easter eggs which I thought was a nice touch on a holiday."
Points négatifs : "I have a lower ratings for food because I think that on a long international flight there should be something complementary as opposed to everything being purchased. That being said, I still have it four stars because the flights are inexpensive in comparison to other companies and I can understand that perhaps it is a cost cutting measure--in which case I am glad for it."

Points positifs : "Short transit. Although the first leg of my flight was delayed by more than 1h 30 minutes, they arranged for quick transfers at Reykjavik airport and we arrived almost on time at final destination."
Points négatifs : "No free food is served on board so make sure to bring your own food or be prepared to buy your meal on board (they don't accept cash, only bank/credit cards)."

Points négatifs : "Sitting in row 33, couldn't recline seat and to close to rest room."

Points positifs : "I love the fact that you can watch any of the movies and tv shoes for free."
Points négatifs : "The boarding process was a free for all, with a number of people confused about where the flight was headed. We were almost an hour late taking off. I was also supposed to be seated in the emergency exit row, and when I boarded the plane I discovered that I was moved to a different row."

Points positifs : "The plane was clean, the flight attendants were friendly and made sure that the passengers were ready for take off and landings (both of these areas were a problem on the last airline on which I flew)."

Points positifs : "Despite late boarding, staff assured passengers, that there would not be any problems with connections in Keflavik."
Points négatifs : "Boarding started over 30 minutes late, making one question whether or not one's connecting flights could still be made."

Points positifs : "Touchdown at EWR and disembarking."
Points négatifs : "Reykjavik is an absolute sin... small airport for amount of traffric with VERY limited seating available for "between flight" layovers ... "cattle call" approach to boarding... at least a dozen empty seats on flight that could have alleviated "3 across" seating and flight attendants would not move anyone. Very disappointed."

Points positifs : "Food"
Points négatifs : "To train the flight attendant to do better."

Points positifs : "Never made on plane"
Points négatifs : "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."

Points positifs : "Short flight everything worked out."

Points positifs : "crew was good"
Points négatifs : "crazy detailed search in goleniów"

Points négatifs : "Landed at the wrong airport. No compensation from the airline"

Points négatifs : "Tight seat places. No food unless paid for."

Points négatifs : "delay 3 times out of 4"

Points négatifs : "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Points positifs : "Quick flight"
Points négatifs : "Quicker access to gate"

Points positifs : "Very well organized airport, very easy to get to the gate for transfer."

Points positifs : "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."

Points négatifs : "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."

Points positifs : "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Points négatifs : "Leg space in the seat is very tight."

Points négatifs : "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."

Points positifs : "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Points négatifs : "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Points positifs : "Direct flight"
Points négatifs : "Long flight."

Points positifs : "Boarding went pretty smoothly and quickly"
Points négatifs : "The staff seems to be lacking the enthusiasm and warmth towards the passengers."

Points positifs : "New airplane."
Points négatifs : "100% full"

Points positifs : "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Points négatifs : "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Points positifs : "N/A"
Points négatifs : "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."

Points positifs : "Quiet flight, no issues"
Points négatifs : "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."

Points négatifs : "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."

Points positifs : "We made it there and the staff in Warsaw were very helpful."
Points négatifs : "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."

Points positifs : "Scheduling"
Points négatifs : "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Points négatifs : "The fly was late 50 nim, we have to wait for some people witch come late."

Points négatifs : "Super"

Points négatifs : "late departure"

Points positifs : "my flight canceled from WAW to EWR"
Points négatifs : "my flight canceled from WAW to EWR"

Points positifs : "The food was good and the crew very nice. The flight was smooth."
Points négatifs : "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."

Points positifs : "Nothing"
Points négatifs : "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"

Points positifs : "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."

Points positifs : "Helpful Crew"
Points négatifs : "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."

Points positifs : "The landing wasgood"
Points négatifs : "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."

Points positifs : "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Points positifs : "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Points négatifs : "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."

Points positifs : "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."

Points positifs : "the crew was great and nice. it was a really long flight and the captain explained the route clearly."

Points positifs : "Interior seats in Premium Economy class."
Points négatifs : "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."

Points positifs : "The service, 2 exits from the plain, blanket and pillow"
Points négatifs : "No food and entertainment"

Points positifs : "I like comfort in business class. Choice of food and wine was good too."
Points négatifs : "Entertainment movies were a bit aged."

Points positifs : "Excelent"

Points positifs : "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Points négatifs : "No entertainment at all"

Points positifs : "Everything"
Points négatifs : "?????????????"

Points négatifs : "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."

Points positifs : "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Points négatifs : "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Points positifs : "Friendly Crew"
Points négatifs : "My outbound flight was cancelled and i had to wait 3h to re book."

Points positifs : "Plenty of leg space in economy."
Points négatifs : "Flight was delayed half an hour"

Points positifs : "Absolutely nothing about checking in process. It was a nightmare."
Points négatifs : "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"

Points positifs : "food prices, all on time"
Points négatifs : "entertainment"