Vol Aéroport de Newark-Liberty : Trouvez un billet d’avion pas cher pour Aéroport de Newark-Liberty

Points positifs : "It was a great flight!"
Points négatifs : "nothing, pretty much perfect!"

Points positifs : "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Points négatifs : "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."

Points positifs : "Crew was nice"
Points négatifs : "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Points positifs : "Premium economy was perfect, smaller cabin with less people, great flight."

Points positifs : "Comfy, nice crew, attentive."
Points négatifs : "Nowt"

Points négatifs : "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Points positifs : "Top crew very friendly and professional"
Points négatifs : "Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up"

Points positifs : "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Points négatifs : "Long walk to the gate but no problem"

Points positifs : "Limited numbers in the top deck, silence, service and deplaning first."
Points négatifs : "Food has to much of an asian slant."

Points positifs : "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Points négatifs : "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."

Points positifs : "Nobody are better hosts than the British. Great service, lovely people."

Points positifs : "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Points négatifs : "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Points positifs : "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Points négatifs : "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."

Points positifs : "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Points négatifs : "For boarding, we had to walk a rather far distance due to construction."

Points positifs : "The crew was professional, responsive and friendly."
Points négatifs : "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"

Points positifs : "Service and food are good. Crew very friendly and tries to please everyone."
Points négatifs : "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."

Points négatifs : "Older media entertainment screen with hard to use touch interface."

Points positifs : "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Points négatifs : "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Points positifs : "Nothing. The whole experience was horrible."
Points négatifs : "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."

Points positifs : "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Points négatifs : "I have nothing but praise."

Points positifs : "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."

Points positifs : "Entertainment system worked well. Good choices."
Points négatifs : "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."

Points positifs : "Great seat. I did the upgrade and it was so comfortable ...good food."
Points négatifs : "They closed the shades immediately when we took off. Creepy"

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "Staff was top notch in service and kindness"

Points positifs : "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Points négatifs : "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"

Points positifs : "1st class, what's not to like?"

Points positifs : "Food was great, plenty of it also"
Points négatifs : "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."

Points positifs : "the food was very good and they hd a good list of selections of movies."
Points négatifs : "the crew was very dry. they did not seem too happy."

Points positifs : "comfort, entertainment, food"
Points négatifs : "nothing"

Points positifs : "There are lots of relatively new movies to choose from."
Points négatifs : "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Points positifs : "Nothing"
Points négatifs : "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"

Points positifs : "The boarding and the overall flight experience was quite good."
Points négatifs : "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Points positifs : "The staff, the food , everything was good. We were in premium economy and were impressed ."
Points négatifs : "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."

Points négatifs : "Crew"

Points positifs : "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Points négatifs : "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."

Points positifs : "reservations easy to make (like most other airlines) A water bottle, blanket, headset & sleep kit on each seat. Seats were not so close together in coach that your knees were against your chin if the guy in front of you put his seat back. The planes I was on To/from LAX-BNE felt very spacious because of the interior height. 2 free checked bags."
Points négatifs : "The food was mediocre--doughy stuff for both meals Not very tasty. The entertainment selection was nowhere near as good as on other airlines. Very Australia-heavy music, old films & TV shows available, as well as some new ones. But no live TV channels, not even current news."

Points négatifs : "the seats are not as comfortable as those on new planes"

Points positifs : "Virgin does phenomenal service; I wish delta would copy their level of service."

Points positifs : "It arrived on time"
Points négatifs : "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."

Points positifs : "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Points négatifs : "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."

Points positifs : "Great food/service/options, nice crew, on-time/early"
Points négatifs : "Entertainment system is quite aged, but selections were OK"

Points positifs : "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Points négatifs : "A bit better options with movies and music in the entertainment department."

Points négatifs : "Very uncomfortable seats, food was bad"

Points positifs : "the food was decent"
Points négatifs : "the crew was rude, the bathrooms were not clean"

Points positifs : "Staff were friendly and flight was clean. Lots of movies to watch."
Points négatifs : "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."

Points positifs : "More leg room space in the economy space"
Points négatifs : "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."

Points positifs : "Pleasant, helpful staff at check-in and on flight"

Points positifs : "Service. Addrional snacks serbef ice cream lollipop"
Points négatifs : "Seat was hard need padding"

Points positifs : "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Points négatifs : "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."

Points positifs : "Crew was wonderful"
Points négatifs : "For this COVID to be over"

Points négatifs : "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Points positifs : "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Points négatifs : "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Points positifs : "Crew was great. Delta auto rebooking caused me to miss my next flight"
Points négatifs : "Contacting me before rebooking would have saved me $400"

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "Crew was great especially Fawn. Best flight attendant I’ve had."

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points positifs : "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Points négatifs : "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "Crew were ok. Not that comfortable."
Points négatifs : "seat need to be more comfortable"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points positifs : "boarding was on time"

Points négatifs : "Delays due to Democrats not making deal"

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Nice crew"
Points négatifs : "Late flight due to ground hold EWR. Two screaming kids immediately behind me."

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "Comfort"
Points négatifs : "WiFi never connects food"

Points positifs : "The staff are great very nice pleasant"
Points négatifs : "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points positifs : "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Points négatifs : "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."

Points positifs : "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Points négatifs : "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"

Points négatifs : "Need vegetarian meal in first class"

Points positifs : "Seats more comfortable, plan wasn’t too full"
Points négatifs : "No charging port for cellphone."

Points positifs : "Service de crew à bord, très gentil."

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points positifs : "Pas eu lieu"

Points positifs : "M’a replanifié mon vol arrive 3h30 plus tard"

Points positifs : "You change our seats that we could be together."
Points négatifs : "A soda and a cookie, you can definitely do better."

Points positifs : "Everything. Very nice accommodating ok"

Points négatifs : "Le vol est parti en retard et j'ai manqué ma correspondace à Atlanta repas limité pour le lunh eb Première"

Points négatifs : "a venir demain suiteà la correspondace ratée"

Points positifs : "La possibilité d'écouter des films."
Points négatifs : "Être assise près des toilettes et subir la file d'attente avec des odeurs nauséabondes à travers tout ça. De plus, j'ai un mal des transport assez intense et le fait de ne pas être assise à côté d'un hublot a rendu le tout assez pénible. Il serai intéressant de demander, lors de l'enregistrement, si nous avons des préférences de siège. Tout va si vite que nous n'avons pas le temps d'y penser...et il est ensuite trop tard."

Points positifs : "À l’heure, nous sommes mêmes arrivés à l’avance! Nos bagages à main ont été enregistrés gratuitement."

Points positifs : "Feel like reacist Company"
Points négatifs : "I didnt like the treatment of the crew."

Points positifs : "Siège et espacements correct surtout pour quelqu'un de grandes tailles comme moi"
Points négatifs : "Avoir des divertissement à bord"

Points positifs : "Personnel de bord sympathique, confort dans avion sommaire"
Points négatifs : "Très mécontent des deux compagnies (Air France et Air Antilles): nos deux valises ont été perdues, et aucune compagnie n’est capable de savoir où se trouve l’une des deux valises, un comble! A l’heure où tout est informatisé, tracké, les aéroports sont censés être des endroits sécurisés.. Mais on arrive malgré tout à perdre une valise dans la nature...! Aucun professionnalisme, on nous ballade de services en services sans aucunes informations ni renseignements susceptibles de nous rassurer. Je suis très déçu, voyage de retour gâché par la faute de ces deux compagnies plus a même d’encaisser l’argent des clients que de se soucier d’eux."

Points positifs : "La collation très bonne"

Points positifs : "Vous ne savez même pas que l'avion n'a même pas décollé car l'aéroport était fermé !!!!"
Points négatifs : "Plus jamais de Kayak"

Points positifs : "Nice crew"
Points négatifs : "Not loose my luggage:)"

Points négatifs : "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Points positifs : "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Points négatifs : "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Points positifs : "The rest area"
Points négatifs : "The airport was cold and it should be warmer"

Points négatifs : "Flight was delayed for 4+ hours"

Points positifs : "Professionnel"
Points négatifs : "RAS"

Points positifs : "La ponctualité"
Points négatifs : "L’aménagement de la cabine (les écrans ne fonctionnent pas)"

Points négatifs : "Plusieurs heures de retard !!!"

Points négatifs : "Très bien"

Points positifs : "Le manque de contact et guide pour les nouveaux systèmes d’enregistrement et embarquement."
Points négatifs : "Plus de présence du personnel au sol."

Points positifs : "crew was great, seats were comfortable"
Points négatifs : "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Points positifs : "The crew was wonderful. We were in business class which was modest but comfortable."
Points négatifs : "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Points positifs : "Efficacité de l’embarquement, staff sympa"
Points négatifs : "Retard au départ"

Points positifs : "Food and drinks very good"
Points négatifs : "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Points positifs : "La particule et la facilité du site"
Points négatifs : "Rien c était parfait"

Points positifs : "Personnel très bien, divertissement complet, avion très peu bruyant"
Points négatifs : "Plus de place pour les jambes en classe eco: c’est presque impossible de sortir vers le couloir sans faire lever tout le monde dans sa rangée."

Points négatifs : "Respecter les horaires"

Points négatifs : "Un peu plus d'espace entre les sièges."

Points positifs : "Fantastic Crew!"
Points négatifs : "Seats are comfortable but tight."

Points négatifs : "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et deconcertante.Apres 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"

Points positifs : "The crew was very gentile."
Points négatifs : "No enterteinment on the plane."

Points positifs : "Food and entertainment was awesome"
Points négatifs : "It's awfull to sleep. Very unconfortable."

Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."

Points positifs : "Crew was nice, too short of a flight to figure out more"
Points négatifs : "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"

Points positifs : "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Points négatifs : "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Points négatifs : "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Points positifs : "Nothing"
Points négatifs : "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Points positifs : "Not much but the staff"
Points négatifs : "No room, boarding was slow, zero bag or legroom"

Points négatifs : "Na"

Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"

Points négatifs : "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Points négatifs : "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Points négatifs : "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"

Points positifs : "L’equipage, le confort, le système multimédia avec écran lumineux bon son et connectivité wifi pour tablette personnelle"
Points négatifs : "Le retard important dû à la météo. C’est la faute de personne"

Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."

Points positifs : "Le divertissement"

Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Points positifs : "The crew was very friendly and professional. The food very good"
Points négatifs : "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Points négatifs : "Il a eu du retard"

Points positifs : "L’enregistrement"
Points négatifs : "Le contrôle des bagages cabine"

Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"

Points positifs : "Heureusement que les PNC gardaient le sourire"
Points négatifs : "Encore une fois le retard et le pseudo repas servi sans même un plateau, cake aux légumes à déguster avec les doigts et 5 petits vulgaires morceaux d’orange Encore une fois bravo"

Points positifs : "Embarquement, service à bord, équipage parfait... un vrai service aérien sur des courts courriers ! Très bon rapport qualité/prix pour ce vol. Arrivée à l'avance à l'Orly."

Points négatifs : "Attente supplémentaire du décollage ... Un petit gâteau avec la boisson serait mieux ! Maurice"

Points positifs : "The getting Paris France with no delay was great! The crews where nice and the check in with quick."
Points négatifs : "If the airline can offer more food selections for customers who fly on economy class that would of been a plus."

Points positifs : "La rapidité du vol"
Points négatifs : "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."

Points négatifs : "More choices in the meals for purchase"

Points négatifs : "The security system needs big up grade we left 40 minutes late due to it"

Points positifs : "Clean plane. Decent movie/TV selections on-board."
Points négatifs : "Stewardesses were not very friendly and snapped at passengers a couple of times."

Points positifs : "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Points négatifs : "offrir une petit collation non payante pour un vol de 5 heures..."

Points négatifs : "Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes."

Points négatifs : "Eviter les retards"

Points négatifs : "Eviter les retatds"

Points positifs : "everything"
Points négatifs : "boarding"

Points positifs : "Great crew. Very friendly and helpful."

Points positifs : "You have to put up with a lot,,"

Points positifs : "Same as before"
Points négatifs : "Same as previously stated"

Points positifs : "Crew seemed okay comparatively to other airlines/crews."
Points négatifs : "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Points positifs : "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Points négatifs : "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"

Points positifs : "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Points négatifs : "Pas de divertissement en français. Pas de service en français. Retard au départ."

Points positifs : "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Points négatifs : "Boarding process is chaotic and gate area cramped, had to stay in line to board."

Points positifs : "The plane was nice and I truly loved the movies offered on board."
Points négatifs : "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."

Points positifs : "We arrived safely"
Points négatifs : "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."

Points positifs : "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Points négatifs : "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."

Points négatifs : "Left late"

Points positifs : "Not much..."
Points négatifs : "Five and a half hour delay."

Points négatifs : "Delay 7 hours"

Points négatifs : "Food options"

Points positifs : "Nothing"
Points négatifs : "No information about the delays i arrived 3 hours late and still don't know why as every crew member seemed to give different reasons -"

Points positifs : "efficiency, cleanliness"
Points négatifs : "757 is most confining jet flying commercially for passengers."

Points positifs : "Comfy seats"
Points négatifs : "Transfer and boarding in KEF was an organized mess"

Points négatifs : "Took over an hour to check luggage in."

Points positifs : "Personnel sympa, avion confortable."
Points négatifs : "Absence de repas de qualité offerts."

Points négatifs : "48h et 27 minutes de retard sur l'horaire prévu."

Points négatifs : "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"

Points négatifs : "Our luggage has not as yet arrived."

Points positifs : "Avion confortable. Personnel correct."
Points négatifs : "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."

Points positifs : "The price"
Points négatifs : "They let on big carry on bags, and there wasn't room for my bag near my seat."

Points positifs : "The drinks they offer"

Points négatifs : "The luggage waitbin newark is a joke. Really a joke , hour wait for luggage? How is that possible?"

Points négatifs : "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"

Points positifs : "I was helped by Françoise Pascal, when I had luggage problems. It was nice that he was so understanding."
Points négatifs : "The other attendant was not very helpful about my luggage."

Points négatifs : "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Points négatifs : "Boarded 30 mins after scheduled time which details or an explanation was not disclosed, passengers were just left wondering until someone finally asked - turns out cleaning crew was late. Arrived at layover with only 30 mins to spare so of course my luggage did not make it to my final destination."

Points positifs : "Despite late boarding, staff assured passengers, that there would not be any problems with connections in Keflavik."
Points négatifs : "Boarding started over 30 minutes late, making one question whether or not one's connecting flights could still be made."

Points positifs : "everything"

Points négatifs : "Had to pay for food , tv stopped working mid flight , no organization for boarding on to plane"

Points positifs : "Cheap"
Points négatifs : "Crew is impolite.. seating is poor. Food is a joke. Late."

Points négatifs : "2 hour delay. Then couldn't get my bag and waited for over an hour"

Points positifs : "Crew was helpful."
Points négatifs : "monitor did not function both from Denver and back."

Points positifs : "On time with no issues"
Points négatifs : "Some video options quite dated"

Points positifs : "That I was able to get off."
Points négatifs : "•Flight crew were so strict and stern. It's like their smile was for sale too along with everything else. •Boarding fight to Newark International airport took almost 45 min because a novice was placed to handle and IMMENSE line of passengers boarding alone. He was clearly nervous. •On the plane there was a lack of entertainment, the only films available were intended for children. Music was "unavailable"."

Points négatifs : "No free meal, constant duty free sales runs up and down the aisle by flight attendants, broken seats and headphone jacks, slow and clumsy boarding process"

Points négatifs : "No free meal, constant duty free sales runs up and down the aisle by flight attendants, broken seats and headphone jacks, slow and clumsy boarding process"

Points négatifs : "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"

Points positifs : "The price is affordable"

Points positifs : "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Points négatifs : "Plus ou moins tout, et au moins donner un repas correct."

Points positifs : "."
Points négatifs : "Pas de retard !!!"

Points négatifs : "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."

Points positifs : "Nothing stood out. Legroom was ok."
Points négatifs : "Boarding was confusing and poorly managed."

Points négatifs : "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."

Points positifs : "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Points négatifs : "La proposition de sandwich Un peu de retard au décollage"

Points négatifs : "Départ à l’heure"

Points positifs : "Personnel de bord souriant et au petit soins. Avions propre"
Points négatifs : "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"

Points positifs : "Avion propre et moderne Personnel à l'ecoute"
Points négatifs : "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."

Points positifs : "Rien. Nous n'avons pas eu accès à notre vol."
Points négatifs : "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."

Points positifs : "La place pour les jambes"
Points négatifs : "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."

Points positifs : "Le personnel de bord était sympathique."
Points négatifs : "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."

Points positifs : "The seats do recline, more space than Delta or United"

Points positifs : "I would def use this airline again."
Points négatifs : "The only issue was they’re weren’t any outlets to charge your phone or laptop"

Points positifs : "-"
Points négatifs : "-"

Points positifs : "Bien organisé"
Points négatifs : "Pas d’ecran Disponible pour regarder des films"

Points positifs : "Petite Collation appréciable"
Points négatifs : "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"

Points négatifs : "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."

Points négatifs : "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"

Points positifs : "Decent boarding and un-boarding, a small sandwich during the flight"
Points négatifs : "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"

Points négatifs : "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Points négatifs : "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"

Points positifs : "Great lie flat seat. Nice FAs."
Points négatifs : "Food was not that great for intl C"

Points négatifs : "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."

Points positifs : "In flight meal was one of the best I have ever had."
Points négatifs : "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Points positifs : "Prompt and courteous"
Points négatifs : "Not enough leg room, just not enough space al the way around to be comfortable."

Points positifs : "Food was of good quality."
Points négatifs : "Boarding was slow. A group of very rowdy passengers who showed zero consideration for their fellow passengers and whom the crew did little or nothing to restrain, other than confiscating a bottle of alcohol they carried on board."

Points positifs : "Tap est une tres bonne compagnie un des meilleurs en Europe"
Points négatifs : "Rien vraiment toutcest bien passer dans l'ensemble"

Points positifs : "Movies"
Points négatifs : "Food"

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance."

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance. Arrivée à Casablanca 18h au lieu de 16h."

Points négatifs : "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Points positifs : "Flight was great"
Points négatifs : "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Points négatifs : "Pas assez de place pour les jambes"

Points négatifs : "was delayed 2 hours"

Points positifs : "Friendly and kind captain and crew"
Points négatifs : "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"

Points négatifs : "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Points positifs : "Allw"

Points négatifs : "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Points négatifs : "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Points négatifs : "la nourriture le siège cassé le manque de film en français"

Points positifs : "I like the flight per se and the crew attention"
Points négatifs : "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Points positifs : "Employees are very nice."

Points positifs : "since it was an older plane maybe it had more leg room"
Points négatifs : "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Points positifs : "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Points négatifs : "Plane was a little warm. Would have liked more information in English."

Points négatifs : "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."