Trouvez des vols pas chers Marseille - Newark-Liberty

Points positifs : The crew was nice. The seats were ok.

Points négatifs : The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.

Points positifs : Nothing

Points négatifs : Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Points positifs : Got us there safely

Points négatifs : Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Points positifs : no remarks. everything fine for a short flight

Points positifs : Very accommodating staff

Points négatifs : breakfast served was still frozen.

Points positifs : Crew was helpful and ver polite and efficient

Points négatifs : At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Points positifs : Helpful crew Good food

Points négatifs : Our luggage came back damaged and open !

Points négatifs : I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Points négatifs : Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.

Points positifs : Aircraft and cabin crew were superb.

Points négatifs : None

Points positifs : hilarious crew and they were very helpful

Points négatifs : seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Points positifs : Lovely staff, new plane, great entertainment options

Points positifs : The crew is very nice.

Points négatifs : Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Points négatifs : The plane was cramped

Points négatifs : I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Points positifs : Good enough.

Points positifs : Flight was on time and clean.

Points négatifs : They missed by special meal once.

Points positifs : Food was great

Points négatifs : Smoothly flight

Points négatifs : Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Points positifs : None

Points négatifs : Non3

Points négatifs : I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Points négatifs : Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Points positifs : The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Points négatifs : The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Points positifs : Salmon dinner was the best dish Lufthansa ever served

Points négatifs : Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.

Points positifs : Lovely staff, new plane, great entertainment options

Points négatifs : Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.

Points négatifs : The plane was delayed due to waiting for people to clear customs.

Points positifs : Crew was extremely nice and comfortable flight

Points négatifs : All was good

Points positifs : Big aircraft made it a smooth flight

Points négatifs : More food choice and more snacks should avialable during flight time Both serving food is very bad

Points négatifs : Movies

Points positifs : Business class upgrade

Points négatifs : Sitting in window next time

Points positifs : Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Points négatifs : I have given reviews on so many occasions to improve the airline but nothing got better

Points négatifs : The flight itself was great but it was very late in starting due to technical problems with the aircraft.

Points positifs : The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Points négatifs : The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Points négatifs : Food is awful if you compare with other major airlines products. Very old plane

Points négatifs : Have kinder staff. Be more customer oriented. Be more like Westjet.

Points négatifs : Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable

Points positifs : Comfortable and clean flight

Points positifs : Friendly staff

Points négatifs : Didn’t get to pick seats

Points positifs : Helpful crew Good food

Points négatifs : Our luggage came back damaged and open !

Points positifs : The crew was great! The seats are never comfortable on economy flights.

Points positifs : Boarding was crazy and confusing. Ground crew poor communication and rude

Points négatifs : This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Points positifs : The crew was great! The seats are never comfortable on economy flights.

Points positifs : New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Points négatifs : I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Points positifs : Drinks served on flight. Comfortable seats.

Points négatifs : Food.

Points négatifs : I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!

Points négatifs : Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Points négatifs : The plane was delayed due to waiting for people to clear customs.

Points négatifs : I missed my flight that day i was not happy at all

Points positifs : Comfortable

Points positifs : It was on time and everything went well

Points négatifs : They could have offered more water

Points positifs : usb Power

Points négatifs : The seat padding needs to be improved.

Points négatifs : Boarding procedures

Points négatifs : flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Points positifs : Friendly staff

Points négatifs : Didn’t get to pick seats

Points positifs : The crew was friendly and gave clear instructions, they worked as a team.

Points négatifs : I would appreciate clearer information about bagge costs

Points négatifs : Food is awful if you compare with other major airlines products. Very old plane

Points positifs : The crew was average

Points négatifs : It was an average flight ... nothing to complain about !