Trouvez des vols pas chers Marseille - New York John-F.-Kennedy (MRS - JFK)

Points négatifs : Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse.

Points positifs : Very good service! Friendly and happy staff!

Points négatifs : The food; I didn't like the sandwich and the snacks

Points positifs : Nothing really

Points négatifs : Late boarding, had to check the bag, had to wait forever when landed in the plane

Points positifs : The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Points négatifs : no TV or other entertainment options so make sure to bring your own device or a book.

Points positifs : New plane and good pilot - smooth take off/landing

Points négatifs : Delayed departure, long boarding process, and unfortunately my entertainment system was not working

Points positifs : Timeliness of food and cleaning up.

Points négatifs : Crew's short patience with customers

Points négatifs : Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight.

Points négatifs : J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain

Points négatifs : Alitalia is the worst airline company

Points positifs : Good service

Points négatifs : Disorganized confusing boarding process, tight seats in coach.

Points positifs : Nothing

Points négatifs : There isn't enough space on plane to enjoy the flight, it was more of, you have to go from one location to another. If it was more than 2 hours, I would have hated it even more.

Points positifs : I don't think I say anything I liked.

Points négatifs : Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Points positifs : Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Points négatifs : tough to sit on a plane for 9.5 hours

Points positifs : Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Points négatifs : There were several flight delays and gates were changes a few times.

Points négatifs : At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Points positifs : Entertainment options.

Points négatifs : Service was poor, seat did not recline, and the food was terrible.

Points positifs : All was well but missed my bag and one opened

Points négatifs : Missed my baggage and one was opened and wrapping removed

Points négatifs : Alitalia is the worst airline company

Points positifs : Good service

Points négatifs : Disorganized confusing boarding process, tight seats in coach.

Points positifs : I don't think I say anything I liked.

Points négatifs : Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Points positifs : Entertainment options.

Points négatifs : Service was poor, seat did not recline, and the food was terrible.

Points positifs : Best airline in the business quick efficient and outstanding service What else can you say

Points positifs : Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Points négatifs : tough to sit on a plane for 9.5 hours

Points positifs : Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Points négatifs : There were several flight delays and gates were changes a few times.

Points négatifs : Alitalia is the worst airline company

Points négatifs : It was delayed by 4 hours

Points positifs : Good service

Points négatifs : Disorganized confusing boarding process, tight seats in coach.

Points positifs : I don't think I say anything I liked.

Points négatifs : Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Points positifs : The plane was very new and clean; entertainment options and food were very good; it was a good flight.

Points négatifs : At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Points positifs : new airbus plane. great luggage bins

Points négatifs : nothing

Points positifs : The flight crew was very competent and welcoming.

Points négatifs : The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.

Points positifs : The flight was solid and they provided a consistent experience

Points négatifs : Not applicable

Points positifs : Best airline in the business quick efficient and outstanding service What else can you say

Points positifs : They considered my reguest of vegiterian food.

Points négatifs : I have no complaints.

Points positifs : Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Points négatifs : tough to sit on a plane for 9.5 hours

Points positifs : The service

Points négatifs : The food.

Points positifs : We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Points positifs : Good service

Points négatifs : Disorganized confusing boarding process, tight seats in coach.

Points négatifs : Alitalia is the worst airline company

Points positifs : I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Points négatifs : The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Points négatifs : I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

Points positifs : Crew's hospitality, good music, good destination material, terminal info, good system overall

Points négatifs : Less legroom, storage space, bad food, few movie options.

Points positifs : Entertainment options.

Points négatifs : Service was poor, seat did not recline, and the food was terrible.

Points positifs : Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Points négatifs : There were several flight delays and gates were changes a few times.

Points positifs : Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Points négatifs : tough to sit on a plane for 9.5 hours

Points positifs : Entertainment options.

Points négatifs : Service was poor, seat did not recline, and the food was terrible.

Points positifs : Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Points négatifs : There were several flight delays and gates were changes a few times.

Points positifs : They considered my reguest of vegiterian food.

Points négatifs : I have no complaints.

Points positifs : Je suis grand de taille, j'avais de la place pour mes pieds.

Points négatifs : L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs

Points positifs : cheap ticket

Points négatifs : lack of service, very unfriendly stewardess

Points positifs : Very good service! Friendly and happy staff!

Points négatifs : The food; I didn't like the sandwich and the snacks

Points positifs : L’embarquement etait rapide on a décollé à l’heure